Total 1008 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

43%

4

Stars

37%

3

Stars

13%

2

Stars

1%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V

Vicky

Computer Software, 11-50 employees

More than a year

4.0
March 2018

Easy to use time recording app

Pros

Assists in recording team members' office check-ins and check-outs aiding the accounts team in managing office hours effectively.

Cons

It assists in generating necessary reports for payroll distribution and managing team information such as office timings and leaves.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

M

Matt

Computer Software, 11-50 employees

Less than a year

4.0
March 2018

Time tracking solution for Payroll

Pros

Facilitates time tracking for HR aiding in monthly payroll management for contractors. User-friendly interfaces benefit contractors in managing their time with quick report generation.

Cons

Additional modules essential for extra functionality require additional payment. The implementation process could be more efficient.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A

Alan

Computer Software, 11-50 employees

Less than a year

4.0
February 2018

Let us record employee time information

Pros

Simplifies the recording of time information for employees providing daily work summaries for the team.

Cons

It aids in managing time entries and facilitates reporting allowing data to be exported into a CSV file for better filtering.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

M

Matthew

Medical Practice, 11-50 employees

Less than 6 months

5.0
February 2018

Pretty Straightforward Time Reporting

Pros

Offers a mobile app for convenient clocking in and out with easy verification of hours.

Cons

The user interface took a considerable amount of time to get used to lacking smooth flow. There's a limitation in entering a chunk of time on the time card through the phone app.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than 6 months

5.0
January 2018

Top notch HRIS system

Pros

iSolved serves as a comprehensive HRIS system managing the entire HR and payroll functions efficiently.

Cons

Additional modules for extra functionality come at an extra cost. The implementation process could be more efficient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jeff

Not Specified, N/A employees

More than a year

4.0
January 2018

I am my company's WFM and I use iSolved to track attendance and approve/deny tie off requests.

Pros

User-friendly and easy-to-understand system for agents to clock in and out with simple punch adjustments.

Cons

PTO balances can be confusing updating only after payroll processing causing confusion for agents.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

R

Rachel

Government Relations, 500+ employees

More than a year

1.0
December 2017

Absolute Nightmare

Pros

Efficiently administers payroll providing quick previews of checks and time-off features for smooth employee interaction.

Cons

The system is slow occasionally duplicates and deletes punches and miscalculates fringe time. Users find it infuriating.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

D

David

Not Specified, N/A employees

More than a year

5.0
December 2017

Does everything my client needed

Pros

Effective for tracking advanced reports on employee time aiding the AP/Finance team in efficient payroll management.

Cons

Some bugs and teething issues especially with the punch clock require calling support for resolution.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

K

Katy

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0
December 2017

Much better than what we had before

Pros

Offers various features such as ESS Onboarding time cards pay history viewing and manager approvals for PTO requests. Provides a centralized database for most information.

Cons

Access options are clunky and individual activation would be preferable. Setup involves going back and forth with the payroll company for specific configurations.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

8

MA

Mary Ann

Medical Practice, 11-50 employees

More than a year

3.0
November 2017

Features seem to be a little outdated but the support staff is always helpful.

Pros

Despite being accustomed to it the system is not fully utilized possibly due to outdated functions.

Cons

Fingerprint and card access options are unreliable potentially due to an outdated system.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

KJ

Kelly Joyce

Philanthropy, 11-50 employees

Less than a year

1.0
November 2017

Great promises No delivery

Pros

The software's positive quality includes its attractive visual design.

Cons

Overall functionality is below par compared to other HR payroll and time-keeping systems. Staff turnover is high and the platform is not intuitive.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

K

Kelly

Not Specified, N/A employees

More than a year

4.0
October 2017

As a user of this product I feel that it fulfills my needs over all.

Pros

Easy-to-use interface and good user experience with quick access to necessary information.

Cons

Limited functionality changes accessible only by the system administrator requiring HR contact for edits to time off requests.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

H

Heather

Not Specified, N/A employees

Less than a year

4.0
October 2017

Streamlined Payroll

Pros

Quick and easy system streamlining processes by consolidating everything in one place.

Cons

Onboarding is limited but overall satisfaction with the system's use is high.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

B

Belma

Not Specified, N/A employees

More than a year

5.0
October 2017

Great system! Easy to use and everything is right there for you.

Pros

Appreciation for the PTO function allowing clear visibility of used and remaining time.

Cons

An inconvenience with multiple password changes and a desire for a smoother sign-in process to isolved.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

8

A

Ashley

Not Specified, N/A employees

More than a year

3.0
September 2017

We transitioned from HR Office to Infinisource and it was a terrible experience. Switched to ADP.

Pros

Customizable fields easy-to-use reporting and accurate payroll accumulators are some of the software's positive aspects.

Cons

Numerous issues reported including system slowdowns nightmares with benefit enrollment and challenges with carrier connections during implementation.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

3

C

Craig

Banking, 500+ employees

More than a year

4.0
September 2017

HR system for work

Pros

Ease of use early access to prior paychecks and quick overview of time-off and vacation on a user-friendly dashboard.

Cons

The frequency and complexity of password changes are deemed excessive. Other than that no major issues reported.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J

Judith

Not Specified, N/A employees

Less than a year

3.0
September 2017

I like some of the features of this program but bugs in the system make it frustrating.

Pros

Easy-to-use program especially the 'go' app with simple logins and time punches.

Cons

Bugs especially with time punches not saving have been experienced multiple times causing frustration.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

8

C

Cameron

Medical Practice, 11-50 employees

Less than a year

1.0
July 2017

iSolved should be more like iSuck.

Pros

The ACA reporting feature stands out while other aspects are not highlighted.

Cons

Communication issues with the company have persisted impacting the experience since the contract was signed.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

S

Scott

Banking, 51-100 employees

Less than a year

5.0
July 2017

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Pros

Ease of use friendly customer service and suitability for both salaried employees and supervisors contribute to the software's positive aspects.

Cons

PTO balance screen can be confusing requiring improvements for employee clarity.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

David

Not Specified, N/A employees

Less than a year

3.0
July 2017

Does what it needs to do

Pros

Easy-to-use software providing information on monthly paychecks without issues.

Cons

The user interface is subpar and the app occasionally crashes affecting stability.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8