Total 1008 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars37%
3
Stars13%
2
Stars1%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Vicky
Computer Software, 11-50 employees
More than a year
“Easy to use time recording app
Pros
Assists in recording team members' office check-ins and check-outs aiding the accounts team in managing office hours effectively.
Cons
It assists in generating necessary reports for payroll distribution and managing team information such as office timings and leaves.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Matt
Computer Software, 11-50 employees
Less than a year
“Time tracking solution for Payroll
Pros
Facilitates time tracking for HR aiding in monthly payroll management for contractors. User-friendly interfaces benefit contractors in managing their time with quick report generation.
Cons
Additional modules essential for extra functionality require additional payment. The implementation process could be more efficient.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Alan
Computer Software, 11-50 employees
Less than a year
“Let us record employee time information
Pros
Simplifies the recording of time information for employees providing daily work summaries for the team.
Cons
It aids in managing time entries and facilitates reporting allowing data to be exported into a CSV file for better filtering.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Matthew
Medical Practice, 11-50 employees
Less than 6 months
“Pretty Straightforward Time Reporting
Pros
Offers a mobile app for convenient clocking in and out with easy verification of hours.
Cons
The user interface took a considerable amount of time to get used to lacking smooth flow. There's a limitation in entering a chunk of time on the time card through the phone app.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
“Top notch HRIS system
Pros
iSolved serves as a comprehensive HRIS system managing the entire HR and payroll functions efficiently.
Cons
Additional modules for extra functionality come at an extra cost. The implementation process could be more efficient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jeff
Not Specified, N/A employees
More than a year
“I am my company's WFM and I use iSolved to track attendance and approve/deny tie off requests.
Pros
User-friendly and easy-to-understand system for agents to clock in and out with simple punch adjustments.
Cons
PTO balances can be confusing updating only after payroll processing causing confusion for agents.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Rachel
Government Relations, 500+ employees
More than a year
“Absolute Nightmare
Pros
Efficiently administers payroll providing quick previews of checks and time-off features for smooth employee interaction.
Cons
The system is slow occasionally duplicates and deletes punches and miscalculates fringe time. Users find it infuriating.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
David
Not Specified, N/A employees
More than a year
“Does everything my client needed
Pros
Effective for tracking advanced reports on employee time aiding the AP/Finance team in efficient payroll management.
Cons
Some bugs and teething issues especially with the punch clock require calling support for resolution.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Katy
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“Much better than what we had before
Pros
Offers various features such as ESS Onboarding time cards pay history viewing and manager approvals for PTO requests. Provides a centralized database for most information.
Cons
Access options are clunky and individual activation would be preferable. Setup involves going back and forth with the payroll company for specific configurations.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
8
Mary Ann
Medical Practice, 11-50 employees
More than a year
“Features seem to be a little outdated but the support staff is always helpful.
Pros
Despite being accustomed to it the system is not fully utilized possibly due to outdated functions.
Cons
Fingerprint and card access options are unreliable potentially due to an outdated system.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Kelly Joyce
Philanthropy, 11-50 employees
Less than a year
“Great promises No delivery
Pros
The software's positive quality includes its attractive visual design.
Cons
Overall functionality is below par compared to other HR payroll and time-keeping systems. Staff turnover is high and the platform is not intuitive.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Kelly
Not Specified, N/A employees
More than a year
“As a user of this product I feel that it fulfills my needs over all.
Pros
Easy-to-use interface and good user experience with quick access to necessary information.
Cons
Limited functionality changes accessible only by the system administrator requiring HR contact for edits to time off requests.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Heather
Not Specified, N/A employees
Less than a year
“Streamlined Payroll
Pros
Quick and easy system streamlining processes by consolidating everything in one place.
Cons
Onboarding is limited but overall satisfaction with the system's use is high.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Belma
Not Specified, N/A employees
More than a year
“Great system! Easy to use and everything is right there for you.
Pros
Appreciation for the PTO function allowing clear visibility of used and remaining time.
Cons
An inconvenience with multiple password changes and a desire for a smoother sign-in process to isolved.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8
Ashley
Not Specified, N/A employees
More than a year
“We transitioned from HR Office to Infinisource and it was a terrible experience. Switched to ADP.
Pros
Customizable fields easy-to-use reporting and accurate payroll accumulators are some of the software's positive aspects.
Cons
Numerous issues reported including system slowdowns nightmares with benefit enrollment and challenges with carrier connections during implementation.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Craig
Banking, 500+ employees
More than a year
“HR system for work
Pros
Ease of use early access to prior paychecks and quick overview of time-off and vacation on a user-friendly dashboard.
Cons
The frequency and complexity of password changes are deemed excessive. Other than that no major issues reported.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Judith
Not Specified, N/A employees
Less than a year
“I like some of the features of this program but bugs in the system make it frustrating.
Pros
Easy-to-use program especially the 'go' app with simple logins and time punches.
Cons
Bugs especially with time punches not saving have been experienced multiple times causing frustration.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Cameron
Medical Practice, 11-50 employees
Less than a year
“iSolved should be more like iSuck.
Pros
The ACA reporting feature stands out while other aspects are not highlighted.
Cons
Communication issues with the company have persisted impacting the experience since the contract was signed.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Scott
Banking, 51-100 employees
Less than a year
“Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!
Pros
Ease of use friendly customer service and suitability for both salaried employees and supervisors contribute to the software's positive aspects.
Cons
PTO balance screen can be confusing requiring improvements for employee clarity.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David
Not Specified, N/A employees
Less than a year
“Does what it needs to do
Pros
Easy-to-use software providing information on monthly paychecks without issues.
Cons
The user interface is subpar and the app occasionally crashes affecting stability.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8