“excellent service with tricky navigation”

Pros

The customer service response time is excellent. Cynthia Meyers helped me recently and she was both efficient and really polite the whole time.

Cons

sometimes I find myself clicking around trying to figure out which tab I need for a specific task. The navigation isn't always easy.

“Good help, not easy to find things”

Pros

I was really impressed with how quickly customer support responded. Cynthia Meyers helped me recently and she handled everything efficiently and with genuine courtesy throughout our whole exchange.

Cons

Occasionally I end up clicking through several tabs trying to work out which one I should use for a task, since the navigation can be a bit confusing and isn't always easy.

“fantastic tool but tough onboarding”

Pros

I appreciate how simple this is to use and there's an impressive range of features. The customer service has been fantastic, they reply quickly and we have dedicated agents who already know our account.

Cons

Getting new employees set up is a real hassle with all the complex steps. There's no central way to override and skip certain pages when we're onboarding brand new hires.

“Helpful but setup is hard”

Pros

Its very easy to use and it packs a surprisingly a lot of features. The support team has been excellent. they reply promptly and we've been assigned specific agents who understand our account well.

Cons

Trying to get new hires set up has become a big headache for me because of the many bureaucratic steps required and I find it frustrating that there's no single master override to skip specific pages during onboarding.

“fast and friendly support team”

Pros

The support team is really nice. Whenever I have a problem or need help, they fix it super fast. Everyone is always happy to help and there's never any issue.

Cons

I honestly can't think of any real issues with this system.

“simple navigation”

Pros

What I enjoy most is how user-friendly it is. The site is easy to get around.

Cons

They didn't really promote their app, so I had no idea it even existed. I only found out after I switched to a different payroll service.

“Helpful forms with a few annoyances”

Pros

They have every form you could possibly need right there on the site, which is helpful. Another thing I like is that if an employee makes a mistake on their timecard, editing their times is really simple and doesn't create a big mess.

Cons

They have a "new look" option, but a lot of the features I need are missing, so I always have to switch back to the classic view. Also, having to enter a security code almost every time I log in is a small annoyance.

“Practical tool”

Pros

Its practical, does the job and the reporting features are pretty flexible.

Cons

It can be a bit overcomplicated sometimes, which makes it a pain to find my way around.

“amazing and adaptable support”

Pros

Their support team is amazing. They're great at walking you through things step-by-step when you have time to learn. But if I'm in a crunch, they just jump in and handle it for me.

Cons

The billing can be a bit confusing sometimes but the support team is always quick to help when I reach out.

“certification lifesaver with a glitchy clock”

Pros

I really like how this system lets us track all our employee certifications. It automatically sends reminders to both the employee and our HR team when something is about to expire. Those notifications are a lifesaver and stop us from missing important deadlines.

Cons

Clock-in feature on the app is so frustrating. My employees are always complaining that they have to stand in one specific spot in the office just to punch in. Even when they're clearly inside the building, the system sometimes says they're outside the geo-fence.

“specialists with amazing experience”

Pros

The specialists we get to work with really know their stuff. You can tell they have a lot of amazing experience.

Cons

The specialists team is really helpful but sometimes I get help from people who aren't familiar with our state and city laws or the specifics of our situation but that's not a huge issue.

“simple payroll with terrible service”

Pros

Payroll is so simple. It runs smoothly every single time and I never have to worry about it.

Cons

The customer service is terrible. They say I have a dedicated account person but they're never around and don't answer my messages. The online interface is confusing and is missing most of the information I need to check my account status. I'm actively looking for a different provider.

“supportive analyst amid delays”

Pros

The best part for me was working with our Benefits analyst, sheri Brousseau. She was so supportive during our renewal. Even when she couldn't fix something herself, she always made sure we knew exactly who to talk to or where to go.

Cons

setting up the file feed dragged on for more than two years which is just ridiculous. Getting anything new implemented takes way too long and the response times are absolutely terrible.

“good for payroll but limited beyond that”

Pros

It's been a goood centralized platform for handling our agency's basic payroll needs efficiently.

Cons

its functionality is limited, forcing us to supplement with other software too often for tasks outside basic payroll

“Simple basics, limited reports”

Pros

The basic tasks are simple but I sometimes find that more advanced features can be a little tricky to figure out on your own.

Cons

There are not a lot of options in the reporting section. You can't get specific reports on all parts of payroll, which is frustrating.

“functional and quick overall”

Pros

iSolved was fairly simple for me to use and made it easy to find documents or information.

Cons

Some parts felt a tiny bit outdated but overall it functioned well, so I don't have any real complaints.

“a great service ruined by a merger”

Pros

I was a big fan of the original company we signed up with, which was called Complete Payroll Systems. They were fantastic. But once they merged with isolved, the quality of service took a real nose dive and it's just not the same anymore.

Cons

The customer service is non-existent. The interface is complicated and not all of our data is available online. It seems like even the senior management doesn't care about helping customers. To top it off, they keep sending W2s to the wrong address!

“perfect all-in-one convenience”

Pros

I really like the convenience of being able to log in and see all my information in one place. My pay stubs, my tax forms, my time-off balance.

Cons

I have no complaints! They are a great company with great customer service.

“Excellent once past the initial training”

Pros

It is a best tool for keeping everything stored and accessible in one spot.

Cons

The hardest part was the initial training and setup, just learning where everything is and how to use it.

“Responsive and reliable support”

Pros

support service is so responsive. Even if my main rep is out and I send an email, I get a really fast reply. The person who filled in was also very helpful and knew what they were doing.

Cons

It's hard to find any real downsides. Maybe just the learning curve that comes with any new system but their support team makes it pretty manageable.