Loxo Reviews

“User-friendly platform

Pros

I've been using it for a while and it's been a game-changer. The platform is very user-friendly and accurate, with thoughtful design. Customer service is exceptional, always ready to help and resolve issues quickly. The combination of a great platform and great support makes this tool a reliable partner I can trust.

Cons

Everything is really nice and neat, I have no issues.

“Better integration but lacking features

Pros

I really appreciate how simple the messaging system is, sending emails and attaching specific information using variables from preset fields in your setup. It's convenient to include job descriptions, company websites, job titles, or personalize messages by mentioning their current role or employer. The outreach campaign feature makes these variables super accessible too. This is pretty standard for sales and marketing CRMs but I love being able to use it effectively for recruiting. It eliminates the headache of figuring out what to write and trying to remember those personal details for customization. Plus, there's a user-friendly Chrome extension for parsing LinkedIn profiles and the typical drag-and-drop functionality for local documents when creating new profiles.

Cons

I found the search functionality really frustrating and doesn't work logically. When I search for "Ronald," it pulls up completely unrelated names like Christie, Russel and Michael, even people who have nothing to do with Ronald at all. It's baffling how the results are generated. Other ATS and CRM systems I've used let you search by phone numbers or email addresses and actually show you the exact profiles of people who own those contacts. That's such a basic feature that should work properly on a platform like this but it just doesnt.

“Not recommended!!

Pros

Nothing at all, I still haven't been able to cancel.

Cons

Nothing I like about this tool!!

“great dealership management solution

Pros

I'm blown away by how simple this platform is, it's basically the iPhone of recruiting systems. Anyone can jump right in, even if they're not tech-savvy but there's also tons of advanced functionality for power users. Getting it set up and integrated with our existing workflow took less than a week for our whole office. The reporting and AI capabilities are getting frighteningly accurate. I barely touch LinkedIn Recruiter anymore since my sourcing time dropped from weeks to just a few hours. Customer support is phenomenal, they respond within an hour and actually follow up when issues need more investigation. I'm on this thing daily and honestly can't imagine going back.

Cons

The mobile app could use some work though honestly I'm not sure how many people actually need a full ATS on there phone anyway. They've been updating it recently so its getting much better.

“Perfect for recruitment needs

Pros

This platform completely transformed how I run my recruitment business. After demoing several competitors, I realized nothing else even comes close, those other demos felt like a total waste of time. The functionality and value you get here is incredible, making it the clear choice for anyone wanting to build a modern, scalable agency. What really impressed me is how much my recruiting skills have actually improved since using this. The podcast content is genuinely relevant and you can tell the founder truly understands and cares about our industry. The onboarding process was fantastic too and the sales team made everything smooth and professional from start to finish. While the UX could use some refinement, it doesn't really matter when the core functionality delivers this much value.

Cons

The interface could use some polish, both the desktop version and mobile app feel a bit dated visually. I'm still getting familiar with everything so there might be other areas for improvement I haven't discovered yet. The user experience isn't as smooth as it could be though I expect these design elements will get better with future updates.

“Excellent All-in-One Solution

Pros

Interface is absolutely gorgeous!!! and incredibly simple to navigate. Functionality-wise, this platform exceeds expectations in every way. Their BD and Accounts teams respond quickly and maintain a professional approach throughout. Loxo Source has completely transformed how we operate, it's genuinely revolutionary.

Cons

Haven't found anything to complain about yet, it's been really impressive so far.

“Solid recruiting tool

Pros

Its really simple and easy to navigate. I picked up how to use everything in just about a day which was impressive. Our manager had no trouble getting it set up and integrated into our recruiting workflow. The customer support team is very hands-on and helpful when you need them. Since this is our primary tool, we're using it constantly throughout the day.

Cons

The call recording feature is pretty unreliable, sometimes it captures everything perfectly but other times nothing gets saved at all. There's no way to predict when it'll actually work which is frustrating when you need those recordings. Customer support takes way too long to get back to you when issues come up.

“Best ATS Available Right Now

Pros

I've been with this platform since 2015-16 and honestly couldn't be happier. Had one hiccup about a year ago but they went above and beyond to fix it. Actually tested over 2 dozen other ATS/CRM systems during that time, nothing comes close for the price point. You get an incredibly powerful ATS plus CRM functionality all in one package. The VoIP system gives you a local number for click-to-call right from the interface and when people call back, it forwards wherever you want. Unlimited SMS from that same number with replies going straight to email is a game-changer. Mass mailing is unlimited too, they handle the heavy lifting through their servers while keeping your company branding intact. Email and calendar sync works both ways smoothly between Outlook and contact cards. The "Connect" credits for finding phone numbers and emails work like ZoomInfo but without the extra cost. Their AI sourcing tool finds candidates matching job postings and taps into a proprietary database that rivals LinkedIn and Signal combined. Job posting goes out to multiple free boards plus ZipRecruiter automatically, with options to add Monster or CareerBuilder. Chrome extension pulls LinkedIn profiles instantly, email parsing handles hundreds of resumes at once and you can drag-and-drop files directly for parsing. Bulk CSV import saves tons of time. Pipeline customization, custom forms, email templates and call lists are all super flexible.

Cons

There's honestly not much to complain about. I guess the only thing would be limited integrations with some of the tools I use regularly. Also, you can't post jobs directly to LinkedIn from here but that's really not a big deal.

“Complete recruiting solution

Pros

Really impressed with how this brings together ATS, CRM and sales functionality all in one place. Perfect fit for recruitment firms where you're juggling both business development and recruiting responsibilities. Love how smoothly I can switch between viewing candidates, job postings, companies and leads, just takes a single click to navigate around.

Cons

Sometimes it's hit or miss when grabbing current work emails though that's pretty common with similar platforms. Apart from that issue, everything else runs smoothly for me.

“Modern workflow with AI sourcing tools

Pros

The platform is simple and easy to use with a modern workflow. I really like the Chrome Extension for LinkedIn and the AI tools that help source contact info are a game changer. The built-in email marketing lets me build campaigns instead of just sending messages.

Cons

In my opinion some of the AI features shown at the demo were only available in the more expensive subscriptions.

“Excellent recruiting and CRM combination

Pros

I really appreciate how versatile this platform is, it works as both a CRM and ATS for recruiting while also functioning as a solid sales and marketing tool. We use it for all our recruiting work and business development campaigns. The sourcing capabilities actually beat LinkedIn Recruiter and it costs way less too. They're constantly adding new features and the customer support is excellent.

Cons

Haven't really found any major issues so far. Would be nice if there was a way to seperate work emails from personal ones when using the email finder feature.

“CV formatting and customer success issues

Pros

The interface looks fresh and modern and I appreciate the sourcing features that promised a lot.

Cons

I've noticed an inability to format CVs within the system before sending to clients. My customer success manager often ignores messages and I've struggled to get a cancellation processed.

“Training needs more personalization

Pros

I've been frustrated at times because customer service has been lacking. When I asked for help, guidance wasn't always provided.

Cons

There is no 1:1 training, I was placed in a fast-paced class where I couldn't ask questions until the end, leaving me confused. When I requested additional training, it was the same class and instructor, ignoring my actual needs until I wanted to cancel.

“Fast, reliable and easy to use tool

Pros

It's easy to use, reliable and the service is fast. I also like the AI features, even though I haven't used them extensively.

Cons

I found it a bit expensive compared to a few other CRM options I priced.

“leading ATS/CRM with integrated features

Pros

Honestly, I see this tool as a leader in what ATS and CRM systems should be. I notice constant improvements and customizable elements that make my work easier. The support team is responsive and the integrated phone, text, drip marketing and sourcing features all in one are very simple.

Cons

We've been using this tool for 2 years. I knew it wasn't perfect at first but I saw its potential. They've improved significantly, taking our feedback into account for meaningful updates.

“All-in-One Recruitment Platform!

Pros

Okay so..... I can run my business entirely on this platform without needing additional software which saves a lot of time.

Cons

Although great tool but I needed a separate account since it doesn't integrate with LinkedIn Recruiting.

“Great ATS and CRM Solution

Pros

The platform is great, handling sourcing, pipeline management, ATS, CRM, business development and back-office tasks, yet for me it remains simple and easy to navigate. Support through live chat and use cases has been very helpful.

Cons

I haven't found this tool lacking in any significant way.

“Fast resume parsing tool

Pros

Resume parsing is extremely fast and I enjoy the ease of customization that comes with it.

Cons

Sometimes I feel the API hook into LinkedIn could update faster. Some profiles contain outdated information that could be refreshed more quickly.

“powerful AI and a smooth workflow

Pros

I appreciate the AI technology and the smooth workflow for searching and communicating with candidates, along with the outstanding customer service.

Cons

I'd be happy to share cons but none come to mind for this tool.

“Visually simple recruiting tool

Pros

The tool is visually pleasing. I like how it imports candidate and company pictures, tracks candidate flow in real time and shows team emails linked to profiles. The "reveal contact info" feature is very useful, even if not always perfectly accurate.

Cons

The contact info reveal could be more accurate, though that's my only minor complaint.