Loxo Reviews

“Feature-packed with AI focus

Pros

The platform's commitment to innovation is impressive, they're constantly rolling out new features that feel genuinely useful. The strategic focus on AI, in particular, has been a game-changer for us, fundamentally improving how we operate and positioning us for smarter, more efficient workflows in the future.

Cons

Nothing really so far and I'm very impressed. Some of the data in this tool Source can be outdated but it's rare.

“Customizable across industries

Pros

Customization across the all-in-one platform has been amazing! I can use the same system for different industries which has been super helpful.

Cons

I would like to link HQ and Subsidiary companies in a section similar to deals or forms. I also think placements could have its own page on the menu.

“AI tagging makes hiring faster

Pros

Using this tool's AI makes it really easy to tag the candidates I want to hire and then search hiring groups by those tags, something I haven't seen in other software.

Cons

This tool creates multiple profiles for the same person if they are candidates for multiple jobs which gets confusing. Occasionally, I think emails and texts don't sync in real time.

“Support is slow, interface clunky

Pros

Everything coming in one package when I started was a big help. The Outreach tool quickly became my favorite feature and the onboarding videos made getting started smooth.

Cons

Support has been poor and responses take too long. While LinkedIn parsing is good, it's slower than other tools. I feel they focus on creating flashy features rather than adding real value. The AI in this tool Source is often outdated and doesn't replace LinkedIn Recruiter. Managing deals and emails between personal and company accounts is challenging. The lack of Zapier integration and poor search functionality makes it costly for me.

“Disappointing Despite High Expectations

Pros

I was really drawn to the idea of having everything consolidated, sourcing tools, ATS functionality and CRM capabilities all under one roof.

Cons

The sourcing tool doesn't work well for my industries and feels unreliable, during their own training session, a major company was missing from their database due to a spelling error. The client portal lacks password protection which is a dealbreaker for me, plus its rigid structure is frustrating. I can't modify the application form the way I need to, something as simple as adding instructions like "upload resume and cover letter" isn't possible. Their EEO form doesn't match the federal version and can't be customized, making it useless. Customer service was disappointing despite their claims of beating competitors, I often waited 36 hours for responses. At this price point, when the application form, EEO tool, client portal and sourcing features don't meet my needs, it's a huge waste of money. My staff finds other systems much more simple so we're switching mid-contract and eating the remaining costs. Make absolutely sure this works for your specific needs before committing, it's not cheap to get stuck with something that doesnt fit.

“Essential tool for growing teams

Pros

The pricing is fantastic and I love being able to handle both outbound and inbound recruiting from one place. Their Source database works amazingly well, it's basically like doing boolean searches on LinkedIn but even better. For inbound stuff, it connects smoothly with Indeed and LinkedIn company pages after you contact their support teams. This pushes your jobs everywhere online so you get maximum exposure. The outbound features are where this really shines though. I can run massive email campaigns and the unlimited plan is perfect for my needs. What's great is I don't need separate tools for email finding, sequencing, or ATS functions, it's all integrated. Most other recruiting platforms limit you to adding just one prospect (like Gem) or maybe 25 (Workable) per campaign but Loxo lets you add entire boolean search results, up to 5000 daily. Their "Sent via Loxo" email server really helps with deliverability, plus they actually help optimize your domain setup too.

Cons

I've noticed some bugs here and there though the development team keeps working on improvements. What I really appreciate is how responsive they are when I submit feature requests or report issues. Fair warning, this thing is packed with so many features that it can feel overwhelming at first. Took me about 1-2 weeks of setup and training before I got comfortable enough with all the quirks to actually start recruiting effectively.

“Reliable candidate sourcing

Pros

This tool makes finding candidates simple for me and the Loxo extension works fast. Moving from a custom ATS was tricky but the engineering team made the migration happen even though it took longer than expected.

Cons

One improvement I'd like is better alignment between sales and support. The sales team oversells the tool, so after purchase, we realize reports can't calculate as expected. I now have to redo reports and do calculations elsewhere.

“Reliable software that keeps getting better

Pros

This platform combines multiple recruiting tools into one solution which saves me from juggling different subscriptions and reduces complexity. The outreach campaigns are fantastic, they let me systematically manage calls, emails, texts and tasks all in one place. Job tracking and coverage monitoring work really well and the workflows are crystal clear. What really stands out is the user interface, while other platforms look basic or bare-bones, this one actually looks polished and professional. New team members pick it up surprisingly fast too which makes onboarding much smoother.

Cons

The pricing has definitely gone up over the years and while they've added more features to justify it, the costs can really pile up as a business owner. That said, this is our main software so I get why we need to invest in quality.

“Not a full end-to-end solution!!

Pros

What I was sold and what I got are two different things. I expected an end-to-end recruitment tool that would save me time but it doesn't, it actually takes more time. At best, it is just a sourcing tool for me.

Cons

This tool is not a complete end-to-end recruitment service. Everything feels clunky and I have to constantly leave the program to work. I'm disappointed and plan to develop my company on another ATS while fulfilling my contract.

“Easy to use with attractive UI

Pros

Ease of use, attractive interface, support, Chrome extension and connecting everything through the process all stand out for me.

Cons

I think email could benefit from a newsletter-style feature to make it look nicer.

“Excellent Customer Management Platform

Pros

I consistently receive compliments about how organized and professional our pipelines look thanks to this platform. The functionality goes way beyond what we initially expected and we've found countless ways to incorporate it into our daily workflow. Working with their team has been a genuinely positive experience too.

Cons

Would be nice if there was an AI notes feature added but honestly can't complain about anything else

“getting better

Pros

I've noticed the email campaign creation feature has gotten better and seems to be improving over time.

Cons

Contact info is hard to find, they don't list phone numbers and email addresses aren't always reliable when you need support.

“smooth recruiter workflow and navigation

Pros

Navigation is easy, the UI is good and the platform really fits my recruiter workflow.

Cons

It is a bit candidate-heavy, though I know this is being addressed.

“All-in-one ATS, CRM and AI platform

Pros

It's a progressive, all-in-one platform that combines ATS, CRM and AI tools. I like how the tech works, unlike some competitors whose integrations fail.

Cons

It takes some getting used to not having contacts and candidates separate but I think that's just a familiarity issue.

“simple onboarding and setup

Pros

Getting started was simple and user-friendly which I really appreciate.

Cons

The invoice template could be improved by allowing a company logo and business address modifications. I think tracking consultant hours is weak and a more great portal for weekly hours would help.

“Solid dealership management solution

Pros

I was impressed by how smoothly it connected all our processes, from sales activities to recruiting interviews and final placements. Everything flows together without any hiccups.

Cons

I wish there were more options for creating custom emails that have that polished newsletter look.

“PERFECTTT CRM for growing businesses

Pros

The migration process was incredibly smooth and well-thought-out, it felt flawless. you can see how passionate their team is about what they do. Getting help from customer service has never been an issue for me. Once you're inside the features seem endless. The interface is top-notch and makes daily work enjoyable for sales teams and recruiters alike. There's campaign outreach, AI assistance for better approaches sourcing tools, fully customizable reporting and an easy way to manage your deal pipeline. The possibilities really are limitless. My favorite part as a recruiter is the candidate view at job level. Having profiles, photos, highlights and comprehensive tracking regardless of where candidates are in the process, that's huge value for me and something I haven't found anywhere else on the market.

Cons

Nothing really stands out as problematic, honestly can't think of any major complaints about this platform.

“Easy interface with multiple features

Pros

The user interface stands out and there are plenty of useful features from CRM to contact info to sales engagement. Bundling phone and text features for Outreach simplifies my tech stack and makes onboarding new users easier.

Cons

Pricing is always challenging with a good product. I don't use all features and value varies depending on context and use case.

“Improved database management

Pros

I felt like our old CRM/ATS was falling behind but this tool changed that. Now I can proactively stay in contact with everyone in our database. The Loxo Source feature keeps getting better with more contact info, reducing our reliance on LinkedIn or other providers. Working with the migration team made the transition smooth and hassle-free.

Cons

Some features were missing but when I requested them, they were quickly added. I appreciate how fast this growing provider adapts and innovates.

“Great pricing with powerful recruiting tools

Pros

Pricing is excellent and being able to handle outbound and inbound recruiting in one platform is a huge advantage. The Loxo Source database works like LinkedIn boolean search. I can run mass email campaigns with the unlimited plan, source personal emails without extra tools and add up to 5,000 results from a Boolean search daily. Their email server helps with deliverability and enterprise options include self-hosting and MS 365 integration.

Cons

The software has bugs but it is continuously improving. I'm glad the team is receptive to suggestions and reports. It's feature-rich and took me 1�2 weeks to get familiar enough to recruit effectively. I was able to negotiate month-to-month flexibility at a higher price.

“User-friendly platform

Pros

I've been using it for a while and it's been a game-changer. The platform is very user-friendly and accurate, with thoughtful design. Customer service is exceptional, always ready to help and resolve issues quickly. The combination of a great platform and great support makes this tool a reliable partner I can trust.

Cons

Everything is really nice and neat, I have no issues.

“Better integration but lacking features

Pros

I really appreciate how simple the messaging system is, sending emails and attaching specific information using variables from preset fields in your setup. It's convenient to include job descriptions, company websites, job titles, or personalize messages by mentioning their current role or employer. The outreach campaign feature makes these variables super accessible too. This is pretty standard for sales and marketing CRMs but I love being able to use it effectively for recruiting. It eliminates the headache of figuring out what to write and trying to remember those personal details for customization. Plus, there's a user-friendly Chrome extension for parsing LinkedIn profiles and the typical drag-and-drop functionality for local documents when creating new profiles.

Cons

I found the search functionality really frustrating and doesn't work logically. When I search for "Ronald," it pulls up completely unrelated names like Christie, Russel and Michael, even people who have nothing to do with Ronald at all. It's baffling how the results are generated. Other ATS and CRM systems I've used let you search by phone numbers or email addresses and actually show you the exact profiles of people who own those contacts. That's such a basic feature that should work properly on a platform like this but it just doesnt.

“Not recommended!!

Pros

Nothing at all, I still haven't been able to cancel.

Cons

Nothing I like about this tool!!

“great dealership management solution

Pros

I'm blown away by how simple this platform is, it's basically the iPhone of recruiting systems. Anyone can jump right in, even if they're not tech-savvy but there's also tons of advanced functionality for power users. Getting it set up and integrated with our existing workflow took less than a week for our whole office. The reporting and AI capabilities are getting frighteningly accurate. I barely touch LinkedIn Recruiter anymore since my sourcing time dropped from weeks to just a few hours. Customer support is phenomenal, they respond within an hour and actually follow up when issues need more investigation. I'm on this thing daily and honestly can't imagine going back.

Cons

The mobile app could use some work though honestly I'm not sure how many people actually need a full ATS on there phone anyway. They've been updating it recently so its getting much better.

“Perfect for recruitment needs

Pros

This platform completely transformed how I run my recruitment business. After demoing several competitors, I realized nothing else even comes close, those other demos felt like a total waste of time. The functionality and value you get here is incredible, making it the clear choice for anyone wanting to build a modern, scalable agency. What really impressed me is how much my recruiting skills have actually improved since using this. The podcast content is genuinely relevant and you can tell the founder truly understands and cares about our industry. The onboarding process was fantastic too and the sales team made everything smooth and professional from start to finish. While the UX could use some refinement, it doesn't really matter when the core functionality delivers this much value.

Cons

The interface could use some polish, both the desktop version and mobile app feel a bit dated visually. I'm still getting familiar with everything so there might be other areas for improvement I haven't discovered yet. The user experience isn't as smooth as it could be though I expect these design elements will get better with future updates.

“Excellent All-in-One Solution

Pros

Interface is absolutely gorgeous!!! and incredibly simple to navigate. Functionality-wise, this platform exceeds expectations in every way. Their BD and Accounts teams respond quickly and maintain a professional approach throughout. Loxo Source has completely transformed how we operate, it's genuinely revolutionary.

Cons

Haven't found anything to complain about yet, it's been really impressive so far.

“Solid recruiting tool

Pros

Its really simple and easy to navigate. I picked up how to use everything in just about a day which was impressive. Our manager had no trouble getting it set up and integrated into our recruiting workflow. The customer support team is very hands-on and helpful when you need them. Since this is our primary tool, we're using it constantly throughout the day.

Cons

The call recording feature is pretty unreliable, sometimes it captures everything perfectly but other times nothing gets saved at all. There's no way to predict when it'll actually work which is frustrating when you need those recordings. Customer support takes way too long to get back to you when issues come up.

“Best ATS Available Right Now

Pros

I've been with this platform since 2015-16 and honestly couldn't be happier. Had one hiccup about a year ago but they went above and beyond to fix it. Actually tested over 2 dozen other ATS/CRM systems during that time, nothing comes close for the price point. You get an incredibly powerful ATS plus CRM functionality all in one package. The VoIP system gives you a local number for click-to-call right from the interface and when people call back, it forwards wherever you want. Unlimited SMS from that same number with replies going straight to email is a game-changer. Mass mailing is unlimited too, they handle the heavy lifting through their servers while keeping your company branding intact. Email and calendar sync works both ways smoothly between Outlook and contact cards. The "Connect" credits for finding phone numbers and emails work like ZoomInfo but without the extra cost. Their AI sourcing tool finds candidates matching job postings and taps into a proprietary database that rivals LinkedIn and Signal combined. Job posting goes out to multiple free boards plus ZipRecruiter automatically, with options to add Monster or CareerBuilder. Chrome extension pulls LinkedIn profiles instantly, email parsing handles hundreds of resumes at once and you can drag-and-drop files directly for parsing. Bulk CSV import saves tons of time. Pipeline customization, custom forms, email templates and call lists are all super flexible.

Cons

There's honestly not much to complain about. I guess the only thing would be limited integrations with some of the tools I use regularly. Also, you can't post jobs directly to LinkedIn from here but that's really not a big deal.

“Complete recruiting solution

Pros

Really impressed with how this brings together ATS, CRM and sales functionality all in one place. Perfect fit for recruitment firms where you're juggling both business development and recruiting responsibilities. Love how smoothly I can switch between viewing candidates, job postings, companies and leads, just takes a single click to navigate around.

Cons

Sometimes it's hit or miss when grabbing current work emails though that's pretty common with similar platforms. Apart from that issue, everything else runs smoothly for me.

“Modern workflow with AI sourcing tools

Pros

The platform is simple and easy to use with a modern workflow. I really like the Chrome Extension for LinkedIn and the AI tools that help source contact info are a game changer. The built-in email marketing lets me build campaigns instead of just sending messages.

Cons

In my opinion some of the AI features shown at the demo were only available in the more expensive subscriptions.

“Excellent recruiting and CRM combination

Pros

I really appreciate how versatile this platform is, it works as both a CRM and ATS for recruiting while also functioning as a solid sales and marketing tool. We use it for all our recruiting work and business development campaigns. The sourcing capabilities actually beat LinkedIn Recruiter and it costs way less too. They're constantly adding new features and the customer support is excellent.

Cons

Haven't really found any major issues so far. Would be nice if there was a way to seperate work emails from personal ones when using the email finder feature.

“CV formatting and customer success issues

Pros

The interface looks fresh and modern and I appreciate the sourcing features that promised a lot.

Cons

I've noticed an inability to format CVs within the system before sending to clients. My customer success manager often ignores messages and I've struggled to get a cancellation processed.

“Training needs more personalization

Pros

I've been frustrated at times because customer service has been lacking. When I asked for help, guidance wasn't always provided.

Cons

There is no 1:1 training, I was placed in a fast-paced class where I couldn't ask questions until the end, leaving me confused. When I requested additional training, it was the same class and instructor, ignoring my actual needs until I wanted to cancel.

“Fast, reliable and easy to use tool

Pros

It's easy to use, reliable and the service is fast. I also like the AI features, even though I haven't used them extensively.

Cons

I found it a bit expensive compared to a few other CRM options I priced.

“leading ATS/CRM with integrated features

Pros

Honestly, I see this tool as a leader in what ATS and CRM systems should be. I notice constant improvements and customizable elements that make my work easier. The support team is responsive and the integrated phone, text, drip marketing and sourcing features all in one are very simple.

Cons

We've been using this tool for 2 years. I knew it wasn't perfect at first but I saw its potential. They've improved significantly, taking our feedback into account for meaningful updates.

“All-in-One Recruitment Platform!

Pros

Okay so..... I can run my business entirely on this platform without needing additional software which saves a lot of time.

Cons

Although great tool but I needed a separate account since it doesn't integrate with LinkedIn Recruiting.

“Great ATS and CRM Solution

Pros

The platform is great, handling sourcing, pipeline management, ATS, CRM, business development and back-office tasks, yet for me it remains simple and easy to navigate. Support through live chat and use cases has been very helpful.

Cons

I haven't found this tool lacking in any significant way.

“Fast resume parsing tool

Pros

Resume parsing is extremely fast and I enjoy the ease of customization that comes with it.

Cons

Sometimes I feel the API hook into LinkedIn could update faster. Some profiles contain outdated information that could be refreshed more quickly.

“powerful AI and a smooth workflow

Pros

I appreciate the AI technology and the smooth workflow for searching and communicating with candidates, along with the outstanding customer service.

Cons

I'd be happy to share cons but none come to mind for this tool.

“Visually simple recruiting tool

Pros

The tool is visually pleasing. I like how it imports candidate and company pictures, tracks candidate flow in real time and shows team emails linked to profiles. The "reveal contact info" feature is very useful, even if not always perfectly accurate.

Cons

The contact info reveal could be more accurate, though that's my only minor complaint.

“boundary-pushing search tool

Pros

It's pushing the boundaries for the search industry. I find the UI simple and attractive and the functionality emphasizes quick inputs, workflows and effective sales execution which works well for agency recruiters. Being able to try the CRM and ATS for free made it easy to get started.

Cons

Some of the outreach and sourcing features could improve but they are new and still being developed. There's more than enough functionality to get started, so I'm glad they released it early.

“Simple outlook & client integration

Pros

Integration with Outlook and the level of detail in posts and profiles is impressive. I enjoy including clients on projects so they can interact directly.

Cons

I wish I could customize the stages for candidates within a job or add new stages.

“reliable support and feature-rich tool

Pros

Customer support has been great and features like the Chrome Extension, resume parsing, outreach campaigns and power calling all work well for me.

Cons

There is no desktop or mobile app. The web app can be quirky and frequent UI updates affect my workflow. Support is helpful but I find it frustrating to relearn parts of the system.

“User-friendly import and setup

Pros

I first noticed the import tools, including CSV and the Chrome Extension. It's very user-friendly and helped get a business running with minimal hassle.

Cons

Nothing... I don't have any complaints at the moment.

“complete applicant tracking hub

Pros

So, I consider this tool the best platform combining applicant tracking with outreach/CRM.

Cons

Reporting isn't set up to be highly usable. I have to export data and create my own reports and several useful metrics aren't tracked.

“Efficient Multi-Task Management

Pros

It's user-friendly and allows me to manage multiple tasks efficiently on a single page.

Cons

I find it limiting that resumes have to be pre-blinded, as this can't be done within the system.

“Aligned pipeline management

Pros

Managing the pipeline and stages is easy and I find it at least three times faster than our previous CRM/ATS. Searching within the database has never been easier.

Cons

Nothing much at this time. I would like to see 3rd party phone/VOIP services integrated so calls and texts log automatically, though it seems upgrades to the internal phone system are planned.

“All-in-One Easy Workflow

Pros

What I love most about this tool is the ease of use. Everything is in one place at my fingertips, eliminating the need for multiple sites or tabs. The workflow is simple.

Cons

The only improvement I would suggest is the phone system but I see plans are already in place for an upgrade.

“modern simple recruiting software

Pros

The software is modern and simple which makes onboarding new recruiters simple. I also appreciate the combination of ATS and data sourcing rolled into one platform.

Cons

We haven't found any issues so far. I'm looking forward to customizing this tool for our internal processes.

“Limited japanese market customization

Pros

I find linking with LinkedIn makes searching for potential candidates easy. The interface is clean with minimal unnecessary features and I can make calls directly from the tool.

Cons

I've noticed some inconveniences due to limited customization for the Japanese market.