Total 258 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

46%

4

Stars

38%

3

Stars

12%

2

Stars

3%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

AM
antonio M.

Mid-Market, 500+ employees

4.0

Helpful hour tracking feature

Pros

Tracking my hours is really helpful, it keeps me aware of my workload and helps me avoid burnout.

Cons

From my perspective it should automatically deduct our unpaid 30 minute lunch breaks, it would make calculating hours so much simpler.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

GK
Greg K.

Enterprise, 500+ employees

4.0

time saving schedule duplication

Pros

Copying previous schedules saves so much time and I love how easy the drag and drop feature makes assigning shifts.

Cons

Having to clear out shifts before I can add new ones or drop them onto days that already have something scheduled is pretty annoying.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

KF
kevin f.

small-Business, 11-50 employees

3.0

smooth coordination with tricky navigation

Pros

Checking my schedule, adjusting shifts and reaching out to teammates all happen smoothly and without any trouble.

Cons

For me navigation can be problematic with certain features sometimes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AW
adrianna w.

small-Business, 11-50 employees

5.0

quick and hassle free scheduling

Pros

This tool has really simplified scheduling, for me creating drafts and updates is quick and completely hassle free.

Cons

sometimes.. I run into technical glitches that prevent me from posting schedules but that's really the only downside.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AK
alicia k.

small-Business, 11-50 employees

4.0

easy shift swapping and tutorials

Pros

Navigating the system is easy and I like how quickly I can swap shifts or create new schedules. The built in tutorial made learning everything simple.

Cons

sometimes printing can be tricky but honestly that's about my only complaint with this thing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BC
Bilal C.

Mid-Market, 500+ employees

3.0

simple for everyone but we want more reporting options

Pros

Interface is easy and doesn't require any technical background to figure out.

Cons

I wish there were more detailed reporting options and just more reports overall.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

MD
Melanie D.

small-Business, 11-50 employees

4.0

clear scheduling overview for teams

Pros

scheduling shifts for the team is simple and it doesn't take long for anyone to learn. The interface gives a clear overview and my staff can easily add their availability.

Cons

Mobile app isn't manager friendly at all. While my team can easily submit their availability through it, I'm stuck when I need to make schedule changes after hours or work from home. Plus there's no notification system, I never know when someone drops a shift which is really frustrating for staying on top of things.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

PG
Paige G.

Mid-Market, 500+ employees

3.0

Clean platform but lacks customization

Pros

Platform feels clean and simple to use for both schedulers and staff and I like that everything is easy to access from any screen.

Cons

It lacks customization options. There are several features I'd love to see added, particularly for generating payroll reports.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

KR
Karen R.

Mid-Market, 500+ employees

4.0

easy shift alerts, frustrating time-off function

Pros

I get notifications whenever shifts open up and it's easy to check who's scheduled to work.

Cons

Can't request time off for days I'm already scheduled to work which seems backwards, feels like there should still be an option to ask for those days off.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SC
stephanie C.

Mid-Market, 500+ employees

4.0

real time scheduling made easy

Pros

Real time schedule updates have made this an essential workplace tool for me. Being able to see changes as they happen has been incredibly valuable for staying organized.

Cons

I wish there was a way to combine all the schedules into one master view, it's frustrating not being able to see everything at once.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DK
Denese Kyle

Real Estate, 51-100 employees

5.0

Very simplem easy to use and deploy

Pros

MakeShift has significantly improved my scheduling experience offering ease of use and implementation. We predominantly apply MakeShift for our temporary workforce and contractors. I employ it to construct and disseminate schedules whether spanning weeks months or a specific number of days and it proves highly userfriendly. This approach allows me to effortlessly view staff schedules in realtime tailored to my preferences. I particularly value this software for its mobile accessibility realtime updates scheduling capabilities communication features and its integration with ADP.

Cons

I'd appreciate MakeShift making further improvements in terms of ADP integration even though it's currently performing well and effectively fulfilling its role. While there are a few minor glitches they don't significantly affect productivity. Additionally the ability to leave a comment when making a bid or trade on a shift would be a valuable addition.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

F
Felicia

Restaurants, 11-50 employees

5.0

Its alright

Pros

I find it convenient to access my schedule and request time off.

Cons

The process of resetting the password and signing in can be quite a cumbersome experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
romasa

Health, Wellness and Fitness, 500+ employees

5.0

review for make shift

Pros

It provides current information on all shifts facilitating the timely management of duties and offering convenient mobile access.

Cons

I believe there's a need for more detailed explanations when it comes to dropping shifts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

T
Taylore

Hospital & Health Care, 51-100 employees

4.0

My Review

Pros

It stands as a straightforward application for tracking my shifts and scheduling personnel seamlessly.

Cons

There's not much to elaborate on here. There are very few aspects that I find displeasing. Overall it's a commendable app.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

D
Diana

Computer Hardware, 500+ employees

5.0

MakeShift scheduling

Pros

The simplicity of use and immediate updates regarding scheduling changes is of great value.

Cons

Regrettably there is no mobile widget for viewing monthly or weekly schedules.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

C
Christine

Civic & Social Organization, 51-100 employees

5.0

Makeshift

Pros

The schedule updates and the simplicity of navigation are praiseworthy.

Cons

The least favorable aspect is when open shifts are displayed when there aren't any available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B
bev

Health, Wellness and Fitness, 500+ employees

5.0

makeshift review

Pros

Its convenience and readability enhanced by color coding make it a userfriendly tool.

Cons

One drawback is the lack of highlighting for the current day causing it to somewhat blend in with the other days.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

R
Rhon

Health, Wellness and Fitness, 500+ employees

3.0

Difficult communication for overtime

Pros

Identifying open shifts and their assigned employees is an effortless task.

Cons

It would be highly beneficial to have the option to leave a note when bidding on a shift especially in special circumstances like partial availability or potential overtime. The inability to do so can be quite frustrating necessitating email communication with a scheduler before bidding in such situations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

A
Alexander

Individual & Family Services, 500+ employees

3.0

MakeShift Review

Pros

It's a userfriendly tool featuring tabs for both employees and positions.

Cons

The system did not allow me to post available shifts if they were too close to the start time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

T
Tony

Food & Beverages, 101-500 employees

5.0

Great new tech to keep people update

Pros

The most notable feature is the instant updates ensuring everyone can promptly view the published schedule.

Cons

Adding a shift using the mobile app's admin features proves more challenging than on the desktop.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9