Total 258 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

46%

4

Stars

38%

3

Stars

12%

2

Stars

3%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

SW
sheri W.

small-Business, 11-50 employees

5.0

Interactive platform with great responsiveness

Pros

This platform is really interactive and I like how easy it is for our support team to use. The responsiveness has been great too.

Cons

Nothing to mention here and I haven't run into any major problems since we began using this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

2.0

lacks updates and proper reporting

Pros

Being able to manage scheduling and timesheet approvals from anywhere is a good feature.

Cons

Haven't seen any of the updates we've requested implemented over the past few years. I think they could really use more great reporting options. It's problematic that regular employees can edit their own time entries, though department managers should have that ability. Really frustrating that employee emails can only be linked to one company at a time. The dollar reports don't factor in overtime which is a major oversight.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

AR
amanda R.

small-Business, 11-50 employees

3.0

missing EDP integration causes errors

Pros

Interface is simple and easy to use and I like that making changes or helping new team members get started doesn't take much time.

Cons

I really wish this integrated with EDP, without that connection, there's way too much room for human error when transferring data between systems.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8

KR
Krishaley R.

Mid-Market, 500+ employees

5.0

lear and simple scheduling experience

Pros

No more chasing people about my schedule and I like how everything is clear and simple to follow.

Cons

Nothing comes to mind right now, everything's been working smoothly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MRV
Mohammed Rizwan V.

Mid-Market, 500+ employees

3.0

smooth scheduling but weak mobile app

Pros

scheduling tools work great and I love how smoothly they connect with Jonas Clu software.

Cons

In my opinion mobile app could really use some improvements and better functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

user friendly for large organizations

Pros

It's very user friendly and having all departments from our large organization in one place makes things so much easier for me.

Cons

Finding staff for emergency roll calls is frustrating for me since there's no easy way to filter and print a list of everyone who's currently onsite.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

MM
Mollie M.

small-Business, 11-50 employees

4.0

Clean layout and easy navigation

Pros

Layout is clean and well organized and I find it easy to move around and get tasks done without any trouble.

Cons

Can get a bit confusing when I am posting shifts but that's pretty normal when learning any new software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

4.0

quick team messaging saves time

Pros

sending messages to the whole team is quick and it saves me a lot of time when sharing updates or announcements.

Cons

dropping shifts is pretty clunky and doesn't really work for our needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

small-Business, 11-50 employees

5.0

feature rich and easy to navigate

Pros

Interface is really simple to navigate and for me there are tons of helpful features that don't take long to figure out.

Cons

I can't really think of anything specific that bothers me about this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KH
kerry H.

Enterprise, 500+ employees

5.0

simple shift posting and onboarding

Pros

Easy to post shifts and the access is easy for my team. Getting new employees started is really simple too.

Cons

Would be nice for me if there were better options for color coding shifts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

small-Business, 11-50 employees

2.0

complicated shift deletion process

Pros

Making weekly schedules is easy and I really appreciate being able to copy and paste from the previous week, saves so much time.

Cons

Process for removing an accidental shift is way too complicated for my team. Would be great if we could just hit "delete" and confirm instead of going through all these steps.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

8

JK
Jenna K.

small-Business, 11-50 employees

4.0

week view simplifies schedule management

Pros

Managing schedules for the whole store can get overwhelming but the week view really helps me see everyone's shifts at once. I also love having the app on my phone since I'm always forgetting when I work next.

Cons

Getting to the schedule creator takes too many clicks, would be much easier with a dropdown menu instead of navigating through multiple screens. Also frustrating that I can't request time off through the app for manager approval though that might be a corporate policy limitation.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

SD
sandra D.

small-Business, 11-50 employees

5.0

Effective schedule tracking

Pros

You know what!!... I appreciate how it tracks everyone's work schedules and hours, makes coordinating the team much easier.

Cons

Nothing really comes to mind when I think about drawbacks, honestly can't find much to complain about with this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KG
kathleen g.

Mid-Market, 500+ employees

3.0

time saving duplication and difficult manual hour entry

Pros

I can easily duplicate schedules when they're consistent from week to week which saves me tons of time with the copy paste feature.

Cons

It's frustrating that I have to drag hours to specific days rather than just typing a few letters of the job title to quickly assign them.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

easy time clock corrections

Pros

Time clock error correction process is really easy and saves me tons of hassle.

Cons

Lack of a monthly calendar view is frustrating, having only the weekly layout makes it difficult for me to get a broader perspective on scheduling.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

SH
sonia H.

Mid-Market, 500+ employees

4.0

simple interface and smooth coordination

Pros

Interface is really simple and I picked it up quickly without any training. Never run into problems while using it and it makes coordinating with my team simple. Love how easy it is for coworkers to jump in and cover shifts when needed.

Cons

Main issue I've noticed is that you can't factor in lunch breaks when calculating actual work hours. So when someone shows up as working 40 hours, they're really only putting in 38.5 hours of actual work time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

NS
Nicole s.

small-Business, 11-50 employees

5.0

flexible scheduling with easy interface

Pros

I usually don't write reviews but this one deserves it. The interface is really simple and I can create schedules in so many different ways that work for my workflow.

Cons

I can't think of any real downsides, everything functions exactly as I need it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EG
Esther G.

Mid-Market, 500+ employees

5.0

convenient for checking work schedules

Pros

Honestly I find it really convenient for checking work schedules, everything is easy and I can access what I need quickly.

Cons

Feature that bothers me is that I can't block out dates when I'm unavailable which makes scheduling really frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AM
angie M.

Mid-Market, 500+ employees

5.0

Clear multi location schedule access

Pros

the ability to view schedules across all our locations from my phone in such a clear format is fantastic. Having staff request open shifts in real time through the posting feature has been a huge game changer for us.

Cons

When I'm rushing to create shifts, the scrolling time selector makes it really easy to mess up and pick the wrong times. It's frustrating that filled shifts don't consistently disappear from the available shifts page, sometimes they do, sometimes they don't and it seems to depend on how the data gets entered.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AM
abel M.

Mid-Market, 500+ employees

4.0

excellent organization and auto notifications

Pros

Organization is fantastic and I appreciate how transparent all the information is for everyone involved. Whenever there's a schedule change, it automatically notifies the right person which is really helpful.

Cons

Would be helpful for my team to copy department schedules and paste them for the following week to save time on setup.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9