“Smooth hiring application flow”

Pros

Handling hundreds of applications across different roles has worked really well for our local government team. The process feels convenient and easy which has made high-volume hiring much easier to manage.

Cons

Limited flexibility around user permission settings could be better in this tool. That said, with the newer updates coming out, I'm optimistic this will improve.

“convenient learning platform”

Pros

From day to day, it has been a very user-friendly platform for me. Even though I've been using it for less than a year, the navigation feels simple enough that I was able to get up to speed quickly in my new role. Creating classes and running searches have both been convenient. I also work in Perform and have had a similarly positive experience there. On top of that, the 800 customer support line has been incredibly helpful whenever I've needed assistance.

Cons

One thing I'd really like to see is a larger course catalog, along with more frequent content updates so the learning experience stays fresh and relevant.

“User-friendly design and updates”

Pros

The user-friendly layout makes the system pleasant to use and the frequent updates are a big plus since they keep making the platform better over time.

Cons

My only complaint is that it requires an SSN and DOB when authorizing a new hire even though we don't need that information until the employee starts filling out their forms.

“Integrated platforms save time”

Pros

Everything works together really well across the platforms and the layout is easy to navigate. It has been especially helpful and has saved us a lot of time.

Cons

The eForms process builder can be a little tricky now and then. I've run into a few routing issues although I'm pretty sure they were caused by something I set up incorrectly in the background.

“Smooth product integration”

Pros

The product package works well and the transition between applications like Performance, Time and Attendance and HR feels convenient.

Cons

Downside has been the errors and ongoing issues. Our deployment was rough and came with a lot of problems and we've spent the last 18 months working through fixes from that initial implementation.

“Helpful support”

Pros

One thing that really stands out is the customer support. Every person I've dealt with has been helpful and pleasant and the user interface feels very simple to use.

Cons

At times, the workflows just don't feel logical. Another frustration is that in Learn, you can't update a survey once people have already registered.

“easy audit trails”

Pros

Getting around the system is pretty easy and the online training sessions have been very helpful. The look-back feature is useful as well and the audit trails are a big advantage since they clearly show who did what and when which removes a lot of guesswork.

Cons

Frustrating part is that when updates or changes happen, they can impact different modules. We sometimes lose information and at times it even rolls back to outdated data that is no longer current. That creates a lot of extra work because we have to keep re-entering and updating the system for each employee.

“Smooth candidate-to-employee flow”

Pros

Across platforms, the integration works really well and I appreciate how information moves from one stage to the next, from candidate to employee, without issues.

Cons

The biggest downside is the cost. That said, I do understand the value the product brings. As a government agency though, our budget is limited.

“Connected modules work well”

Pros

Everything ties together really well. I can manage one module and have it interact with all of our other modules which keeps things much more organized.

Cons

There are still some issues with eforms and it would be helpful if it included both the course duration and a separate field for accreditation time. Some of our courses require both.

“Smooth candidate screening”

Pros

The automation really stands out here especially how smoothly candidate screening happens right inside the platform. It makes the whole process feel more efficient and creates a better overall experience.

Cons

Something that could be improved is the platform's presentation since it can come across as a bit dated at times. A more modern design and refreshed interface would definitely make it feel more polished.

“Responsive support every time”

Pros

Whenever I reach out to customer service, I'm not left waiting on hold forever and the team actually knows the products well. If they don't have the answer immediately, they connect me with someone who does or arrange for a callback. Good customer service matters a lot in any company and this one really delivers.

Cons

We've been using it for a few years and for a smaller organization like ours with only 70 employees, it has felt pretty inconvenient. Updating it every year with all the new documents required for incoming hires takes more effort than it should.

“Powerful admissions tools”

Pros

The platform covers a lot of what we need especially with automated approval workflows, e-offers, university live classes and more advanced permissions built into the e-forms.

Cons

From the candidate side, the process takes too many clicks and a quick apply button would really help. It also generates too many notifications for admins.

“aligned recruiting”

Pros

Since we started using it, our organization has become more efficient and better connected overall. It has really helped align our recruitment processes.

Cons

Adding another module caused some problems. The system ended up creating a lot of duplicate records.

“Accessible hiring tools”

Pros

Using it has been very convenient because it's accessible and simple to work with. The interface is also easy to navigate which makes day-to-day use much better. It has been especially useful for supporting our recruitment process.

Cons

An issue is that some updates or changes are rolled out without being clearly communicated. There are also times when bugs or glitches come up.

“Flexible platform with broad reach”

Pros

This platform covers a lot and gives us a wide range to work with. It's user-friendly when it comes to applications and it can be customized to match what we need.

Cons

A few features are harder to locate than they should be. It would also be helpful to have a follow-up refresher after implementation, along with some plug-and-play templates for a more general starting point.

“Smooth hiring from start to finish”

Pros

Keeping track of applicants and moving them through each stage is really easy. I also enjoy how convenient the recruiting and onboarding process feels from beginning to end.

Cons

Something I'd still want is more video training on how to use the platform. That said, I do appreciate the learning center and the fact that support is available when we need to reach out.

“Helpful training and insights”

Pros

Everything feels user friendly and the training materials have been really helpful. It's also useful being able to see the issues other users are running into and how they handle their processes.

Cons

We still need several additional components. It's more of a limitation in what we're trying to find but I do have a wish list of features and components I'd like to see added.

“Wonderful support”

Pros

Customer support and overall product quality have been wonderful. The team we worked with was highly engaged and really pleasant throughout the process.

Cons

Honestly, there isn't anything I liked least. Our representatives made the whole experience very easy and I don't have anything negative to say.

“Strong applicant pool”

Pros

Having access to the applicant pool and detailed applicant profiles really helps us improve engagement with viewers. The range of products available is also a big plus and gives us more options to work with.

Cons

It would be better if state employers were included especially to cover more government employers. More filtering options would also make the platform more useful.

“Constant innovation and feedback”

Pros

There's a real sense of ongoing innovation here and they consistently make an effort to collect feedback from customers. Being included in the advisory boards is something I really enjoy.

Cons

At times, it feels like they take on too much or roll out new products before the current ones are fully resolved. Sometimes it seems like we only get half of a product before attention shifts to the next thing.