NEOGOV Reviews

“Better efficiency for agencies”

Pros

It has helped make our processes more efficient and keeps us aligned with other agencies in our area. The integrations between platforms are also a big plus.

Cons

There are times when it doesn't fit perfectly with the way we work so we have to come up with workarounds. It also isn't as customizable as we would prefer.

“Helpful support and resources”

Pros

One thing that really stands out is the customer support, along with the number of resources available. There are university classes, a community and plenty of helpful materials to learn from. The interface is also user-friendly which makes the platform pleasant to work with.

Cons

A downside is that the platforms do not all communicate with each other so some information has to be duplicated across different systems.

“Consistent onboarding workflows”

Pros

This platform has become my favorite tool because it lets me build a consistent onboarding process and set up forms that include training for every new hire or for specific employee groups, depending on the checklist.

Cons

The downside is the limitations with eForms when routing documents to people for signatures, plus some extra steps that feel repetitive.

“Helpful conferences with limited HRIS”

Pros

Those conferences are incredibly valuable. In just three days, I picked up more than I usually do over the course of weeks sometimes even months.

Cons

View customization still feels too limited for what I need. For an HRIS in particular, we should be able to rename fields and avoid having to complete or even display fields that don't really fit our industry.

“Recruitment tracking done right”

Pros

Recruitment has been much easier to manage with this system and it does a really good job of tracking the entire application process. The analytics and reporting are also very useful. Overall, it's a really strong system.

Cons

At the moment, there's nothing major to complain about. The only thing is that it gets frequent updates so even with a small team, we have to make sure we stay on top of them.

“Excellent value and support”

Pros

Right from the start, the platform felt very user-friendly and the value you get for the price is excellent. The initial support was also fantastic and they did an awesome job helping with our implementation.

Cons

There are a lot of options and screens so it can feel a bit overwhelming at times. That said, I understand those features are part of what makes the product as strong as it is.

“great support”

Pros

Their marketing team has been fantastic, offering professional customer service and keeping us updated across all the apps they provide.

Cons

Budget limits in the public sector can make it expensive to roll out some of the apps needed to fully support our recruitment requirements.

“Helpful demos and handouts”

Pros

Sessions were packed with useful information and the live demos really helped me get a better understanding of our products. By the end of the day it was definitely a lot to take in so having the handouts to look back on was really helpful.

Cons

Getting around to all the sessions and activities was really difficult for me. I have plantar issues so all the walking ended up being very tough.

“User-friendly tool”

Pros

Right from the start, the system feels very user friendly. One thing I really appreciate is that you can undo almost anything if it was done by mistake. I also train different departments on how to use it and it's been pretty simple to teach.

Cons

One area I'd still like to see improved is the job aids for scoring evaluation steps. There doesn't seem to be much guidance on that and when I call for help, I'm usually told to just test things out since every agency handles it differently. Having a clear example would be really helpful.

“easy for applicants”

Pros

Using this product has been very easy. The City has relied on it for several years and it continues to be simple for both applicants and reviewers to work with.

Cons

I haven't heard of any problems with the product. Reviewing information is easy for reviewers and the system works just fine.

“Paperless workflows”

Pros

Turning both simple and more complicated forms and workflows from paper-based, manual methods into digital, automated ones has been really convenient. Finding files and information is much quicker and the customer support team is consistently wonderful to work with.

Cons

When problems come up, it can sometimes take quite a while to get to a solution. Support replies may be delayed especially with more complex issues. It would be better to get regular updates even when there hasn't been any progress yet, just so we don't feel overlooked in the queue.

“Time-saving and user-friendly”

Pros

Everything feels convenient and very user friendly. It has saved us a lot of time across our processes. We're still getting familiar with some of the newly added modules but I'm looking forward to rolling out even more of them later on.

Cons

There's really not much to dislike. At times, the interface or certain features get changed even when they seemed fine as they were but I'm still open to those updates.

“Mission-driven tool”

Pros

Working as a recruiter, I really appreciated its genuine dedication to public sector innovation and the clear mission to make government hiring more efficient, transparent and fair. Being part of a team that was making such a meaningful difference in communities was incredibly fulfilling. The collaborative environment, visionary leadership and chance to work with advanced HR technology kept the job engaging every day. On top of that, watching our solutions create positive results for both agencies and job seekers was truly motivating.

Cons

Feature I appreciated least was the delayed rollout of Insight updates. In recruiting, having timely access to system improvements and tools that help align workflows and enhance the candidate experience is extremely important. When updates were released little by little, it led to inefficiencies and confusion for our team as well as for hiring managers. A more coordinated, all-at-once rollout would have gone a long way in preserving momentum and keeping the recruitment process consistent.

“All-in-one HR flow”

Pros

Everything is clearly explained and guided so getting to the forms or tasks I need feels easy. I also really appreciate having recruiting, onboarding, performance reviews and training all connected in one system.

Cons

There is a bit of a learning curve for new users especially with reporting, until you get familiar with how it works and feel confident using it.

“Advanced features across platforms”

Pros

It delivers up-to-date technology and services across multiple platforms, covering the needs of a broad range of users.

Cons

This platform gets updated often which isn't necessarily a bad thing but it does take time to figure out the system and adjust to doing things differently than before.

“Useful pages with plenty to offer”

Pros

Navigation across the different pages feels very user-friendly and there are plenty of thoughtful ideas built into the platform. They also do a good job of making those features available to users.

Cons

Pricing is a bit high for government organizations. That said, I do appreciate that they try to include as much product value as possible in one package.

“Promising updates and support”

Pros

The team has been very friendly and genuinely open to improving the product. A lot of positive changes are happening and it feels like the software is moving in the right direction.

Cons

Integration between products is still being worked out so it's not fully there yet. That said, it's definitely making progress and I'm looking forward to the future enhancements.

“Powerful bulk tools”

Pros

Both backend admins and frontend users can work with it without much hassle and the ability to run reports and send communications in bulk is a big plus.

Cons

It feels a bit limited at times though that may partly be because I'm still new to it. I sometimes want it to handle more than it currently does and I'd really like to see dropdown options and more if-this-then-that style functionality.

“Helpful upgrades and support”

Pros

Built with government agency hiring in mind, this software fits that process really well. The product updates have been beneficial and the customer service has been consistently strong.

Cons

What I'd still like is the option to print or save email confirmations. Batch printing applications also tends to be a bit slow at times.

“Improving all-in-one platform”

Pros

It feels like they're headed in the right direction with their entire product lineup. They clearly want to lead the industry while supporting the people who serve the public. One thing I really appreciate is not having to juggle several different programs to get things done, you can handle everything in one place. They also pay attention to user feedback and actually put suggestions into practice which makes the system more user-friendly and better suited to real needs.

Cons

I think communication could be better. I'd love to see a more aligned way to stay updated and better understand everything the program has available. We came on board during a period of major staff turnover in our organization so we weren't fully aware of all the resources we had access to or the full range of what the program could offer.