Last Updated

Key Takeaways

Generated from the text of customer reviews

NEOGOV serves as a public sector HR and is used by teams in government agencies, public safety, and education. Users have praised its compliance checklists and integrated job boards. However, organizing extra job application questions and managing advanced customization can be challenging for some users. NEOGOV has recently acquired Miller Mendel Inc., that would add eSOPH background investigation system and Vetting AI solution for improving background checks in public sector hiring.

Our Verdict

We believe NEOGOV is a good fit for mid-to-large government agencies and public education institutions. With its public-sector focus, built-in compliance, and proprietary applicant flows, it may be worth the premium for organizations with high-volume, regulated hiring needs. We recommend it to any public entity for which applicant analysis and reporting, records of retention and mandated compliance outweigh general HR flexibility.

NEOGOV Specifications

  • Employee Information Management
  • Recruitment and Applicant Tracking
  • Performance Management
  • Attendance and Time Tracking
View All Specifications

What Is NEOGOV? 

NEOGOV is a public sector HR software designed around the hiring and workforce requirements of government organizations. The platform is designed to look after the entire employee lifecycle from sourcing/onboarding to development. It unifies government-specific recruitment, union rule integration, and policy-compliant onboarding to eligibility management and professional development. Users in public sector HR, pension, and benefits management can use it for overseeing lengthy hiring processes, and records retention. 

What Is NEOGOV Best For? 

NEOGOV stands out for its Applicant Tracking System (ATS) that centralizes job applications and public board syndication via GovernmentJobs. It replaces manual job hiring processes with e-forms and digital document storage. HR teams can have vetting tools for near to accurate background checks and maintain regulatory compliance workflows. 

How Much Does NEOGOV Cost? 

NEOGOV pricing is estimated to range between $15,000–$250,000+/year on a subscription basis. It provides custom quotes based on selected modules, employee count, agency size, implementation scope, and contract length. These are: 

  • Recruit Module 
  • Develop Module 
  • Manage Module 
  • Comply Module 

Estimated additional costs for NEOGOV includes: 

  • Implementation And Deployment: $10,000–$75,000+ – Covers system configuration, data migration, workflow setup, testing, and rollout across departments 
  • Data Migration: $5,000–$30,000+ – Importing employee records, applicant history, job templates, and organizational data from legacy HR systems 
  • Customization And Workflow Configuration: $5,000–$50,000+ – Custom hiring workflows, approval chains, forms, permissions, and agency-specific processes 
  • Training: $2,000–$20,000+ – Administrator training, HR staff onboarding, virtual or onsite workshops, and documentation 
  • Third-Party Integrations: $5,000–$40,000+ – Connecting payroll, ERP, identity management, background checks, e-signature, and finance systems 
  • Premium Modules: $5,000–$100,000+/year – Additional licensing for learning management, performance management, HRMS, onboarding, compliance, or other modules 
  • Ongoing Support And Professional Services: $3,000–$30,000+/year – Premium support, consulting, optimization, and system enhancements 
Contact us for a personalized NEOGOV price quote customized specifically for your business. 

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary. 

NEOGOV Integrations 

The software supports integration with various third-party applications and systems, including: 

  • UKG  
  • AccuSourceHR 
  • AssureHire 
  • Checkr 
  • InfoMart 
  • GovernmentJobs 

How Does NEOGOV Work?

Here’s how to get started with NEOGOV software after using your credentials to log in: 

  • Navigate the recruitment section to create and manage job postings. You can use the dashboard to customize job descriptions, set application deadlines, or even publish listings across various job boards 
  • Use the applicant tracking system to review and manage incoming applications. You can filter candidates, schedule interviews, and communicate directly with applicants 
  • Once a candidate is selected, complete the necessary paperwork, set up employee profiles, and provide access to training resources 
  • Use the performance management tools to set goals, conduct evaluations, and track progress over time 
  • Create custom reports to analyze recruitment outcomes, employee performance, and compliance metrics 
Book a free NEOGOV demo to take a closer look at its features. 

Who Is NEOGOV For? 

The software mainly serves public sector organizations of all sizes. It is specifically designed for: 

  • Government agencies  
  • Public education institutions  
  • Law enforcement agencies  
  • Fire departments  
  • Emergency services organizations  
  • Public safety agencies 

NEOGOV Use Cases 

Based on our analysis of NEOGOV's core capabilities, we have identified the following uses cases where this software is a good choice for government institutions: 

1. Agencies Requiring Public Sector-Specific Compliance And Reporting 

NEOGOV is well suited for government and public safety agencies that work under strict compliance and reporting requirements. Unlike general HR software, it has public-sector workflows and prebuilt reports made for audits and government reporting. HR teams can spend less time preparing documentation and more time supporting hiring and workforce planning. 

2. Organizations With High-Volume And Frequent Recruiting Needs 

The software is ideal for large municipalities, state departments, or schools that manage a high volume of standardized hiring. It connects with ATS with job boards that cause less effort for attacking and screening candidates. Users specifically interested in public service roles can use this tool to get help for applications to hire processes. 

3. Departments That Move Away From Manual Onboarding 

NEOGOV may be useful for an upgraded version of old paper-based and human-driven onboarding processes. Its onboard and e-forms modules enable new employees to complete the required federal and state paperwork digitally. These help route forms for automated approvals and access a centralized resource portal. The tool helps users to be ready for preparedness and accelerate time-to-productivity. 

4. Agencies Seeking To Match Employee Performance With Public Goals 

Managing employee performance can become difficult when government agencies have large workforces and standardized review requirements. NEOGOV helps them with its management module. It helps managers create and monitor goals, collect feedback, and complete performance reviews on schedule. Users also value its organized evaluation records, making it easier to maintain consistency between departments and prepare compliance reviews. 

NEOGOV User Sentiment 

Most Positive Sentiments 

Least Positive Sentiments 

Public Sector Specialization And Compliance 

Customization And Configuration Complexity 

  • 56% were Positive 

  • 34% were Negative 

  • 10% were Neutral/Mixed 

  • 28% were Positive 

  • 48% were Negative 

  • 24% were Neutral/Mixed 

Users strongly appreciate that the system is purpose-built for government, handling unique compliance, hiring rules, and records retention with dedicated features. 

A user noted, "The compliance aspects and records retention features are critical for us, it's clearly built for government." 

 

Users report that while the system is highly configurable, setting up complex workflows or deep customization often requires vendor support or can be difficult for generalist HR staff. 

A user said, "It took a lot of time and effort to configure the system exactly how we needed it for our specific department policies." 

Applicant Tracking And Candidate Management 

Cost Of Additional Modules 

  • 55% were Positive 

  • 35% were Negative 

  • 10% were Neutral/Mixed 

  • 33% were Positive 

  • 50% were Negative 

  • 17% were Neutral/Mixed 

Reviewers frequently praise the integrated job board (GovernmentJobs.com) and the robust ATS for efficiently managing high volumes of public sector applicants. 

A user noted, "The candidate tracking is excellent and the integration with Government Jobs is vital for our hiring funnel." 

 

Some users express frustration over the pricing structure, noting that purchasing additional modules outside of the initial package (e.g., Learning Management) can be costly and difficult to justify internally. 

A user commented, "We found the base HRIS valuable, but adding the performance management module was a surprisingly high additional cost." 

Responsiveness Of Customer Support 

Software Interface And Workflow 

  • 45% were Positive 

  • 35% were Negative 

  • 20% were Neutral/Mixed 

  • 35% were Positive 

  • 45% were Negative 

  • 20% were Neutral/Mixed 

While support consistency varies, a significant portion of users report positive experiences with the vendor being responsive to feedback and actively working on product improvements. 

A user noted, "I like the responsiveness of the developers; they are always working on improving the customer experience and the software.” 

Some users find the interface to be occasionally clunky or not as intuitive as desired, noting that simple tasks sometimes require redundant clicks or extra steps. 

A user expressed their frustration, "The user experience can feel a bit dated; navigating between modules sometimes requires too many steps." 

Is NEOGOV Right For You? 

If your agency needs to hire while following civil service rules, union requirements, and public-sector compliance, NEOGOV is worth considering. If security is a priority, NEOGOV meets several government security standards, including SOC 2 Type II, GovRAMP, FedRAMP, and TX-RAMP.  These certifications are helpful for evaluating software systems based on employee data and applicant data storage capabilities. 

The software’s assistive AI approach provides job description creation and candidate recommendations along with human oversight. This supports public hirings and helps the government to measure requirements of accountability and transparency. 

If you are still unsure whether NEOGOV is the ideal platform for your requirements, we are here to assist you. Contact us at (661) 384-7070, and we will help you make a well-informed decision. 

NEOGOV Features

Candidate Relationship Management

NEOGOV features a government-focused CRM module that HR teams can use to attract, nurture, and engage qualified talent for hiring needs. It enables public agencies to build custom pipelines and create branded career pages for mission-driven jobs. Automated outreach and capturing candidate interest early can reduce time-to-hire that eventually maintains a steady influx of applicants.

See How It Works
Performance Management

NEOGOV standardizes the employee evaluation cycle across publicly funded agencies with configurable review templates, pre-approved workflows, and documented performance reports. It gives every department the same framework for completing employee evaluations and recording performance discussions. That consistency makes reporting easier and supports government compliance.

See How It Works
NEOGOV Learn (LMS)

NEOGOV Learn gives public sector agencies an LMS built for employee development, based on data received after skill gaps insights. HR teams can assign required training by job roles, track certifications, and manage renewal cycles automatically with this module. There’s also a course in marketplace for government-specific learning modules.

See How It Works
HR Analytics And Reporting

NEOGOV provides HR analytics and reporting module features that allow government organizations to have access to onboarding, recruiting, compliance, and performance information. The user can take advantage of detailed dashboards to create custom and audit reports which would lead to improved hiring practices.

See How It Works
Policy Management

The policy management solution from NEOGOV allows an efficient manner of organizing HR policies as well as tracking any changes as the requirements change. It will track any changes in policies, notify employees about any new policies, and create reports that can be used for audits. This gives agencies clear documentation of policy changes and supports compliance reviews.

See How It Works
AI Recruiting Tools

NEOGOV’s AI tools assist recruiters by improving job postings, writing and matching better job roles, eventually reducing hiring tasks. Features like Smart Recommendations help refine job requirements, whereas Virtual Recruiter helps with candidate outreach. The AI works as a support tool while keeping final hiring decisions with HR teams.

See How It Works
Employee Self-Service Portal

NEOGOV's employee self-service portal gives employees access to their personal information, documents, and HR resources whenever they need it. They can complete forms, submit common HR requests, and find important information without contacting HR for every task. The portal helps to review training requirements and keep employee records current.

See How It Works

Pros And Cons of NEOGOV

Pros

  • Offers consistent onboarding with specific checklists for employee training

  • Onboard assigns forms with respect to department, role, or location

  • Learn sends certification renewal reminders automatically

  • Perform keeps reviews and goals in one employee record

Cons

  • The onboarding portal can have inconsistencies in task lists, needing manual oversight

  • Data manipulation slows reporting features

NEOGOV Reviews

Total 178 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

53%

4

Stars

38%

3

Stars

8%

2

Stars

0%

1

Stars

1%

Share your experience

J

Julie

Education, 51-100 employees

Less than a year

1.0
August 2024

Looks great, but lacks function

Pros

I instantly liked the sites user interface. It was intuitive and made managing productivity, communicating with my superiors, and handling my goals and objectives a breeze.

Cons

Pages often take a very long time to load and sometimes they do not load at all.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

2

Functionality

2

R

Renata

IT, 11-50 employees

Less than a year

5.0
July 2024

Better performance

Pros

Neogov streamlined all processes as it allows me to complete tasks more quickly and systematically. Employee integration is better organized with excellent monitoring. Managing the entire HR area within a single system, without juggling multiple platforms, has been a major improvement.

Cons

I feel confident knowing all my information is saved and I do not have any complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K

Karina

Public Sector, 500+ employees

Less than a year

5.0
October 2023

NeoGOV Review

Pros

NeoGov is really user-friendly most of the time though I find some features to be a bit challenging for the average user.

Cons

It does not communicate well across different areas.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Frequently Asked Questions

Does NEOGOV offer an API?

Yes, the software offers an API.

What language does NEOGOV support?

NEOGOV is available in the English language.

What other apps does NEOGOV integrate with?

The software connects with many third-party apps and systems, including Spark Hire, CyberSource, Outsail, UKG Software, and eSkill.

What types of pricing plans does NEOGOV offer?

NEOGOV pricing is estimated at $15,000–$250,000+/year, depending on modules, organization size, implementation needs, and contract length. Pricing typically includes Recruit, Manage, Comply, and Develop modules.  Contact us for a custom NEOGOV cost quotation.

Who are the typical users of NEOGOV?

NEOGOV is typically used by public sector organizations, including educations institutions, government agencies, and public safety centers.

What level of support does NEOGOV offer?

NEOGOV offers support through email and phone.

Does NEOGOV offer a mobile app?

Yes, the platform offers a dedicated mobile app for both Android and iOS.

How does NEOGOV compare to Workday or ADP?

The software is made specifically for public sector organizations. Whereas NEOGOV alternatives; Workday and ADP serve a wider range of industries. It mainly focuses on government hiring processes, civil service requirements, and public sector compliance needs.

Is NEOGOV only for government organizations?

Yes, NEOGOV mainly serves government organizations. Its HR tools are designed around government-specific hiring processes, compliance requirements, and workforce management needs.