Last Updated Feb 10, 2026
Key Takeaways
Generated from the text of customer reviews
NEOGOV offers a cloud-based Human Capital Management (HCM) built exclusively for public sector HR, and is heavily utilized by HR teams in government agencies, public safety, and education. Users consistently praise its compliance checklists and integrated job boards. However, the cost of add-on modules and the complexity of deeper customization are recurring drawbacks.
Our Verdict
We believe that NEOGOV is a reliable option for mid-to-large government agencies and public education institutions. Its public-sector specialization, which includes built-in compliance and proprietary applicant workflows, justifies its premium pricing for organizations with high-volume, regulated hiring needs. We strongly recommend it for any public entity where applicant analysis and reporting, records retention, and mandated compliance are top priorities over general HR flexibility.
Overall Rating
Based on 178 users reviews
4.4
Rating Distribution
Positive
91%
Neutral
8%
Negative
1%
Starting Price
Custom
NEOGOV Specifications
Employee Information Management
Recruitment and Applicant Tracking
Performance Management
Attendance and Time Tracking
What Is NEOGOV?
NEOGOV is a cloud-based Human Resources (HR) solution that provides comprehensive management tools tailored specifically to the public sector. The platform is designed to streamline the entire employee lifecycle, unifying everything from government-specific recruitment, union rule integration, and policy-compliant onboarding to eligibility management and professional development. The platform is designed to address the unique challenges of public sector HR, pension, and benefits management, lengthy hiring processes, and records retention.
What Is NEOGOV Best For?
NEOGOV is best known for its Applicant Tracking System (ATS), which is specifically focused on the hiring needs of the public sector. This module allows managers full control over the hiring lifecycle, from job posting and eligibility screening to onboarding and compliance reporting.
The ATS supports government-specific requirements such as civil service rules, structured scoring, equal employment reporting, audit trails, communication templates, and integrations with government job boards. This helps HR departments accelerate hiring while maintaining regulatory compliance and regular workflows.
How Much Does NEOGOV Cost?
The vendor offers customized pricing, split into four modules, each catering to an organization's individual requirements. These modules are:
- Recruit Module
- Develop Module
- Manage Module
- Comply Module
Disclaimer: The pricing is sourced from third-party websites and is subject to change.
NEOGOV Integrations
The software supports integration with various third-party applications and systems, including:
- UKG Software
- AccuSourceHR
- AssureHire
- Checkr
- InfoMart
How Does NEOGOV Work?
Here’s how to get started with NEOGOV software after using your credentials to log in:
- Navigate the recruitment section to create and manage job postings. You can use the dashboard to customize job descriptions, set application deadlines, and publish listings across various job boards.
- Use the applicant tracking system to review and manage incoming applications. You can filter candidates, schedule interviews, and communicate directly with applicants.
- Once a candidate is selected, complete the necessary paperwork, set up employee profiles, and provide access to training resources
- Use the performance management tools to set goals, conduct evaluations, and track progress over time
- Create custom reports to analyze recruitment outcomes, employee performance, and compliance metrics
Who Is NEOGOV For?
The software is mainly suitable for public sector organizations of all sizes, including small municipalities, mid-sized government agencies, and large state departments. It is specifically designed for:
- Government agencies
- Public education institutions
- Public safety centers
NEOGOV Use Cases
Based on our analysis of NEOGOV's public-sector focus and current capabilities, we have identified key scenarios where this software is a particularly strong fit for government agencies and educational institutions:
1. Agencies Requiring Public Sector-Specific Compliance And Reporting
NEOGOV is a strong match for government and public safety agencies that must adhere to stringent, unique regulatory requirements. Unlike general HR software, NEOGOV has configurations and out-of-the-box reports built to satisfy audit requirements and simplify complex public-sector-specific reporting, ensuring HR staff are spending less time on manual compliance checks.
2. Organizations With High-Volume Recruiting Needs
The platform is ideal for large municipalities, state departments, or schools that manage a high volume of standardized hiring. By integrating the job boards with its ATS, NEOGOV reduces the time and effort required to attract and screen candidates specifically interested in public service roles, streamlining the entire funnel from application to hire.
3. Departments Moving Away From Paper-Based Onboarding
NEOGOV is a strong fit for agencies aiming to modernize their traditionally paper-based onboarding processes. Its onboard and e-forms modules enable new employees to complete the required federal and state paperwork digitally, route forms for automated approvals, and access a centralized resource portal, ensuring preparedness and accelerating time-to-productivity.
4. Agencies Seeking To Align Employee Performance With Public Goals
The platform is suited for government bodies that need a formal, structured performance management process. The ‘Perform’ module centralizes feedback, automates evaluation timelines, and links individual employee goals directly to organizational and budgetary objectives, promoting fairness and compliance in evaluations across departments.
NEOGOV User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Public Sector Specialization And Compliance | Customization And Configuration Complexity |
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Users strongly appreciate that the system is purpose-built for government, handling unique compliance, hiring rules, and records retention with dedicated features. A user noted, "The compliance aspects and records retention features are critical for us, it's clearly built for government."
| Users report that while the system is highly configurable, setting up complex workflows or deep customization often requires vendor support or can be difficult for generalist HR staff. A user said, "It took a lot of time and effort to configure the system exactly how we needed it for our specific department policies." |
Applicant Tracking And Candidate Management | Cost Of Additional Modules |
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Reviewers frequently praise the integrated job board (GovernmentJobs.com) and the robust ATS for efficiently managing high volumes of public sector applicants. A user noted, "The candidate tracking is excellent and the integration with Government Jobs is vital for our hiring funnel."
| Some users express frustration over the pricing structure, noting that purchasing additional modules outside of the initial package (e.g., Learning Management) can be costly and difficult to justify internally. A user commented, "We found the base HRIS valuable, but adding the performance management module was a surprisingly high additional cost." |
Responsiveness Of Customer Support | Software Interface And Workflow |
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While support consistency varies, a significant portion of users report positive experiences with the vendor being responsive to feedback and actively working on product improvements. A user noted, "I like the responsiveness of the developers; they are always working on improving the customer experience and the software.” | Some users find the interface to be occasionally clunky or not as intuitive as desired, noting that simple tasks sometimes require redundant clicks or extra steps. A user expressed their frustration, "The user experience can feel a bit dated; navigating between modules sometimes requires too many steps." |
Is NEOGOV Right For You?
NEOGOV is the right choice for public sector organizations seeking a comprehensive HR management solution that addresses their unique challenges. With robust security and compliance protocols, including SOC 2 certification and adherence to federal regulations, it ensures that sensitive employee data is protected. Moreover, NEOGOV is also highly scalable, making it suitable for organizations of all sizes.
The software has received numerous awards and is trusted by high-profile clients across the public sector, further validating its reputation as a top-tier HR solution. If you are still unsure whether NEOGOV is the ideal platform for your requirements, we are here to assist you. Contact us at (661) 384-7070, and we will help you make a well-informed decision.
NEOGOV Features
NEOGOV's onboarding module streamlines the process of welcoming new employees. It provides tools for completing necessary paperwork, setting up employee profiles, delivering training materials, and ensuring that new hires are productive from day one.
This feature allows organizations to set employee goals, conduct performance evaluations, and track progress over time. The system supports continuous feedback and development, helping employees reach their full potential.
The software includes a robust LMS that offers a wide range of training and development resources. Organizations can create custom courses, track employee progress, and ensure compliance with mandatory training requirements.
NEOGOV's analytics tools provide valuable insights into HR operations. Users can generate custom reports on recruitment outcomes, employee performance, and compliance metrics, helping organizations make data-driven decisions.
It helps public sector organizations remain compliant with federal, state, and local regulations. The software includes tools for tracking certifications, managing audits, and ensuring that all HR processes adhere to legal requirements.
