NEOGOV Reviews

Pros

The functionality is simple and effective.

Cons

The system needs to be more user-friendly and interactive.

Pros

The system is easy to navigate which allows candidates to create accounts and applications without any hassle.

Cons

Customer support is lacking. I often receive inconsistent responses and sometimes cannot get the reports I need.

Pros

It is a good ATS. Having used JobAps and NeoGov, I find NeoGov has a larger market share, which has both advantages and drawbacks.

Cons

As just one customer among many, I feel the level of personalized service and response time is insufficient.

Pros

It offers detailed applicant information and reusable applications.

Cons

It is not very intuitive but it becomes easy to follow after the training.

Pros

The system excellently handles applicant tracking and job postings.

Cons

There are few features tha are difficult to use, and I often do not get advance notice about rollouts.

Pros

I like the PII redaction feature. It is a thoughtful approach to minimizing unconscious bias.

Cons

I find out that getting customer support is difficult because if I ask questions, the person I speak to often seems confused.

Pros

I like being able to track applicants and see their applications. It also helps me support hiring managers effectively.

Cons

I dislike not having access to a higher level of knowledge base.

Pros

I want to use the entire suite of features. I am working on getting it all set up.

Cons

Customer service has been okay but it could be better.

Pros

It is user-friendly and I love how easily others can adapt to it.

Cons

I genuinely do not have any dislikes about this program. I have enjoyed learning about it and continue to learn as I use it daily.

Pros

The ease of use and customer service experience are both excellent.

Cons

The cost is an issue, and integration can sometimes be slow.

Pros

I like that there are multiple applets that can be combined to create an all in one solution for agency needs.

Cons

There are some areas that need customization for our agencys needs, but we are unable to make adjustments.

Pros

I love the ease of use and the constant updates that prevent it from becoming outdated. NeoGovs receptiveness to suggestions and their commitment to improvements are part of their culture which is excellent for a company serving those who serve others.

Cons

I think all features could be improved or tailored to specific agencies. I know NeoGov is working on dynamic responses and I cannot wait for that. It might be a game changer for applications that currently seem overwhelming.

Pros

The user experience is great on all fronts. Also it is easy to use, customer service is available when needed and the interface is user friendly across products.

Cons

Recently, its been harder to reach the customer service team. The transition to Analytics and removing legacy reporting from Insight has been tough, especially since we will need to replicate many reports.

Pros

It streamlines processes and is fully electronic.

Cons

We need more options or customization to better align with our employer processes. For instance, there are no system options for waiving exams, auto fails or having raters enter scores directly into NeoGov.

Pros

The applicant tracking feature is essential for us and a great way to monitor status.

Cons

Email messaging could be simplified to reduce hassle.

Pros

Overall, the product is easy to use and I cannot imagine doing my job without it. However, some functions could be improved. Also, certain updates make it harder to use rather than easier so proper training and notification would be helpful.

Cons

Overall, I have very few complaints. One minor issue is that I did like to be able to print applications in the eligible step.

Pros

NeoGov is very easy to use. The recruitment and selection process works well, especially when using exam plans to create questions, schedule interviews and so on.

Cons

At the moment, I cannot think of any features that I dislike using.

Pros

I love how easy Insight is to work with.

Cons

I wish we could have upgraded more quickly.

Pros

NeoGov software is easy to use! From an applicants perspective, it is great that they only need one profile.

Cons

It does not handle open and continuous civil service processes well, especially with varying expiration dates for candidates.

Pros

NeoGov helps us track candidates and hire them. After that, they go straight into onboarding and then into performance management.

Cons

No issues to mention at this time. We have been very happy with NeoGov.