OnPay Payroll Reviews

“Payroll Excellence

Pros

The full-service payroll software saves us a lot of time with tax remittance and payroll compliance reports.

Cons

It would be helpful if we could edit a pay run that has been submitted but not yet processed.

“OnPay makes payroll easy

Pros

The ease of use and detailed reporting are standout features. What I like the most is the quick assistance we receive from various support teams.

Cons

Managing multiple clients with different interfaces is a bit complex as some are on a two step process while others are on a three step one.

“Big Hole River Livestock, LLC

Pros

I really like how easy it is to file required tax forms and enter employee and payroll data.

Cons

There is a delay between when money leaves the companys bank account and when it appears in the employees account.

“Fan of OnPay

Pros

Efficiency, ease of use and a user-friendly website are major benefits.

Cons

I have not faced any challenges. It is pretty easy to learn everything about this software.

“Checks all the boxes

Pros

I find OnPays ease of use and customer support to be excellent.

Cons

I did prefer the option to send email notifications to employees closer to the pay date, rather than when payroll is run.

“OnPay makes payroll easy

Pros

Running payroll biweekly with OnPay is pretty easy for me. It takes just a short amount of time and my employees accounts are credited quickly. I also like the fact how simple it was to set up workers compensation and I am currently preparing to integrate retirement options.

Cons

Working with a piece rate system has been a bit tricky to set up through OnPay since its not a typical hourly or salary position. I have managed to find a workaround.

“On Pay is a valuable product

Pros

The pricing structure is well designed and the platform is both simple and easy to use.

Cons

I need to make a separate payroll journal entry in the companys accounting software. However, this process takes no longer than it did to generate payroll in the accounting software before.

“The best payroll service provider

Pros

OnPay provides all the essential payroll features for both employers and employees without overwhelming me with constant solicitations for additional services, even though they are available if needed.

Cons

The QuickBooks integration could be slightly better, but its a minor issue.

“Great for our needs!

Pros

I use OnPay for payroll twice a month. Once I input the employee information into their system, processing payroll become a hassle free task! Their customer service is outstanding as everyone I hae spoken to has been genuinely concerned, patient, helpful and friendly. Well i must say I have never called without having my issue resolved on the spot.

Cons

I was initially confused about setting up new employees, especially since I had never worked with payroll before. It was a challenge at first but now its easy.

“OnPay Recommendation

Pros

The product is easy to use but if you need customer service, it is very thorough and great. Moreover all payments and reports are handled for me!

Cons

The only issue I have faced is understanding how to add Clergy housing.

“Business owner

Pros

Running payroll and issuing salaries and documents is simple and easy.

Cons

Some functions are not very intuitive to figure out.

“Great company to work with

Pros

The ease of use combined with excellent customer service stands out for me.

Cons

Everything has been great so far and I am very happy with OnPay.

“Excellent Payroll and HR Option

Pros

I value the ease of use, accuracy and professional support and customer service with OnPay.

Cons

I have not faced any major issues with my OnPay experience.

“OnPay for Payroll

Pros

OnPay software is very easy to use. When issues or concerns arise, their team responds quickly and sometimes even takes over my desktop to walk me through processes or locate specific information.

Cons

I live in an area where local taxes only apply once a certain income threshold is reached. Although my household eventually hits this high income threshold when combined with my spouses earnings, OnPay has not been able to withhold this tax voluntarily yet, even though I did like them to.

“Onpay versus Paychex

Pros

In the beginning, I used Paychex for my small business payroll and tax needs for five years when I first started my PLC. It worked well enough, especially since my business is small and I didn't need much from the service. However, they increased their costs by 20% each year. After five years, I realized it was not worth continuing with them. I looked around and found OnPay. I have been using it for over eight years now without any issues. Its easy to use, important documents are always available online and adjustments are simple. I can handle 99% of what I need through their online portal. Whenever I have a question or need assistance, there is always a tech person available to chat with in real time. I have had no problems in eight years and both tax paperwork and direct deposits have been perfect.

Cons

If you need a lot of hand-holding for payroll and monthly deposits, you might want to use another service like Paychex, which assigns a person to help you. However, this comes at nearly ten times the cost for basic tasks that you can handle online with OnPay with minimal effort. An improvement would be for OnPay to send an email reminder to run payroll towards the end of the month.

“Onpay review

Pros

OnPay is without a doubt a supreme choice for small businesses to manage payroll, business expenses and taxes.

Cons

No complaints! OnPay is good and affordable for small businesses like mine.

“Happy to spend less time on payroll

Pros

I handle all my own reporting, payroll and W-2s, usually spending about an hour a month on payroll. Its just the right amount of hassle.

Cons

Its still not as cost effective as I did like it to be!

“Riverside Meals on Wheels review of Onpay payroll services

Pros

The ease of online payroll services and the availability of customer service is fantastic.

Cons

I do not have any issues to report at the moment.

“A System That Really Works for Small Business

Pros

OnPay is user friendly and offers easily accessible help articles when needed. Also it allows me to process our biweekly payroll in minutes and sends helpful reminders to complete payroll early when holidays are approaching.

Cons

The onboarding process could have gone more smoothly, possibly due to some miscommunication. In the end, we resolved any confusion and it works beautifully now.

“There are way better alternatives

Pros

The initial implementation was fairly smooth.

Cons

The general usability is not great and the feature set is somewhat limited.