OnPay Payroll Reviews

“amazing customer support, good value for money

Pros

You get so much value for the price and their customer support is absolutely amazing! The tutorials are clear, simple to follow and really help you understand how everything works.

Cons

Can be a bit tricky to understand at first but they make it really easy to find answers. You might need to spend some time figuring things out initially but once you do, it's much easier.

“Helpful onboarding specialist and reasonable pricing

Pros

I work with agricultural clients and I think the pricing is very reasonable. The onboarding specialist was super helpful and always available to answer any questions. Having direct access to them turned out to be way more useful than I thought it would be.

Cons

The requirement to manually enter data really made my transition timeline tight but in the end it all worked out well.

“provides me with much needed flexibility

Pros

After checking out different payroll services, I went with OnPay. The deciding factor was definitely the value. My payroll isn't always consistent since I'm running a small business so I appreciated the flexibility to have unlimited payroll and states. The response time was also really quick and I loved how easy the platform made the onboarding process.

Cons

I really don't like that there's no way to suspend the account during the months when I don't need it. It would be great if that option existed.

“Clear interface that's easy to get the hang of

Pros

The interface is really clear and it's easy to get the hang of. Payroll automation works smoothly and the support team is quick and always available to help out when needed.

Cons

No downsides! I gave OnPay a try for payroll, and so far, it's been pretty smooth. I'm planning to dig deeper into it soon to see how it can help streamline my HR tasks.

“effective software with a reasonable pricetag

Pros

It is great because it's simple to use and doesn't cost a lot. I've never had to worry about whether my payroll documents would be filed correctly.

Cons

Onboarding new staff was a bit tricky to figure out at first. This is an area where a little update could really improve the process.

“Would recommend!

Pros

What I love most is how convenient it is to use. If anyone's hesitant about using an online payroll system, I'd definitely recommend this one. It's incredibly easy to get around in.

Cons

The reports aren't as user friendly as I would like. I find myself having to print several reports just to get the full picture, which is a bit inconvenient.

“ease of use at both ends

Pros

It's simple for employees to use. You can even view and update W-2s as needed, which is a great feature.

Cons

As an admin, it feels like you're limited in what you can do. I couldn't make certain updates because of my admin status.

“No experience needed to handle it

Pros

Even though I don't have much experience with payroll, stepping in when our bookkeeper wasn't around was super easy. The interface is tidy and setting up direct deposit was straightforward. I love that employees can set up their own login and access their paystubs and W-2 forms. Plus, they send reminders about running payroll early if there's a holiday which is really handy.

Cons

Honestly, I can't think of anything I really dislike. It's been a good experience. If I had to pick something, it would be nice to have the ability to change the layout of the W-2 to suit my needs better.

“Effortless and effective

Pros

simple to use and doesn't eat up much of my day. The interface feels interactive and simple.

Cons

I honestly can't come up with any major complaints right now and it really delivers on what it promises and the features work well for my needs.

“Powerful but needs pre-built forms

Pros

Really user-friendly interface that made getting started easy. The implementation process was surprisingly quick and simple which saved us a lot of time. I appreciate how they're constantly rolling out new features and improvements to keep things fresh.

Cons

It would be helpful if the system had ready-made forms for stay and exit interviews and could also show reports on the results.

“Great support, confusing settings

Pros

The chat feature has been very helpful for ongoing support whenever I'm unsure about something or forget how to do a task, it's right there and user-friendly. The employee interface is also really easy to use.

Cons

The permission settings and configuration options are very confusing to figure out, particularly if you're new to managing the system.

“A transformative all-in-one hub

Pros

What I really appreciate is how everything comes together smoothly in one place! It's tough to pick a favorite feature but the Performance module has been absolutely transformative for our team. Everyone's been raving about how interactive and user-friendly it is to use.

Cons

one thing that bothers me is there's no gross up or pay estimate calculator built into the system. It would be really helpful to have this feature so we could figure out gross-up pay for employees when we need to.

“Automation saves the day

Pros

The automation features are fantastic, particularly for hiring. Not having to write the same emails repeatedly to prospective candidates is such a time-saver. I just use my custom templates instead. The onboarding packet for new hires has been incredibly useful as well!

Cons

We keep running into glitches when trying to update personal information, which has been frustrating.

“Handles everything without problem

Pros

Great platform that handles everything I need for HR management without any complexity.

Cons

I get way too many email notifications but honestly it's not a huge deal and doesn't really impact how well the platform works or make me dislike using it

“awesome interface with everything in one place

Pros

The user interface is awesome. Everything you need for payroll is in one spot and it's so easy to find all the necessary tax documents.

Cons

The mobile app doesn't have the same features or functionality as the main application which is a bit of a letdown.

“Very practical app

Pros

The payroll process is very simple as everything is clearly laid out.

Cons

I feel like the website not very user friendly.

“My Experience With OnPay

Pros

With OnPay, I get the best payroll features along with excellent HR and onboarding proficiencies.

Cons

I have no concerns as it is one of the best service I have ever used.

“And the award for best silent partner goes to...... OnPay!

Pros

For just $40 a month plus $6 per employee, OnPay offers an unbeatable deal with unlimited payroll runs, management of all employee pay types and fantastic HR resources which also includes a vast library. The intuitive self service portal is essential and easy to use. Self-generating reports and checklists simplify tax compliance. Plus customer service is readily available and accessible in numerous ways and the employee portal is a great addition.

Cons

Extra costs for mailing documents - No discount for higher volumes - No mobile app for Android users - Tax alerts are difficult to resolve - Time off does not always sync properly throughout the system. In short too many problems

“OnPay made multiple tax errors and took months and months to respond

Pros

OnPay works well if you do not require much support. However, their support team is slow and sometimes make errors which cause challenges mainly if you are managing payroll for a small business and need some level of assistance.

Cons

The issue with OnPay is that they often misfile wage withholding with state governments, sometimes make calculation errors and occasionally file a day or two late. This results in fees, interest and time spent resolving the problems. The biggest issue was how long it took OnPay to respond. For example, I submitted a ticket OnPay responded after weeks. For another incident, they never responded at all. Additionally, OnPay did not honor the first month free offer they advertise.

“Excellent payroll software

Pros

OnPay make sure that hardworking team members receive their pay on time and as deserved.

Cons

I have no dislikes! Its a wonderful application and I am a happy user.

“Payroll Excellence

Pros

The full-service payroll software saves us a lot of time with tax remittance and payroll compliance reports.

Cons

It would be helpful if we could edit a pay run that has been submitted but not yet processed.

“OnPay makes payroll easy

Pros

The ease of use and detailed reporting are standout features. What I like the most is the quick assistance we receive from various support teams.

Cons

Managing multiple clients with different interfaces is a bit complex as some are on a two step process while others are on a three step one.

“Big Hole River Livestock, LLC

Pros

I really like how easy it is to file required tax forms and enter employee and payroll data.

Cons

There is a delay between when money leaves the companys bank account and when it appears in the employees account.

“Fan of OnPay

Pros

Efficiency, ease of use and a user-friendly website are major benefits.

Cons

I have not faced any challenges. It is pretty easy to learn everything about this software.

“Checks all the boxes

Pros

I find OnPays ease of use and customer support to be excellent.

Cons

I did prefer the option to send email notifications to employees closer to the pay date, rather than when payroll is run.

“OnPay makes payroll easy

Pros

Running payroll biweekly with OnPay is pretty easy for me. It takes just a short amount of time and my employees accounts are credited quickly. I also like the fact how simple it was to set up workers compensation and I am currently preparing to integrate retirement options.

Cons

Working with a piece rate system has been a bit tricky to set up through OnPay since its not a typical hourly or salary position. I have managed to find a workaround.

“On Pay is a valuable product

Pros

The pricing structure is well designed and the platform is both simple and easy to use.

Cons

I need to make a separate payroll journal entry in the companys accounting software. However, this process takes no longer than it did to generate payroll in the accounting software before.

“The best payroll service provider

Pros

OnPay provides all the essential payroll features for both employers and employees without overwhelming me with constant solicitations for additional services, even though they are available if needed.

Cons

The QuickBooks integration could be slightly better, but its a minor issue.

“Great for our needs!

Pros

I use OnPay for payroll twice a month. Once I input the employee information into their system, processing payroll become a hassle free task! Their customer service is outstanding as everyone I hae spoken to has been genuinely concerned, patient, helpful and friendly. Well i must say I have never called without having my issue resolved on the spot.

Cons

I was initially confused about setting up new employees, especially since I had never worked with payroll before. It was a challenge at first but now its easy.

“OnPay Recommendation

Pros

The product is easy to use but if you need customer service, it is very thorough and great. Moreover all payments and reports are handled for me!

Cons

The only issue I have faced is understanding how to add Clergy housing.

“Business owner

Pros

Running payroll and issuing salaries and documents is simple and easy.

Cons

Some functions are not very intuitive to figure out.

“Great company to work with

Pros

The ease of use combined with excellent customer service stands out for me.

Cons

Everything has been great so far and I am very happy with OnPay.

“Excellent Payroll and HR Option

Pros

I value the ease of use, accuracy and professional support and customer service with OnPay.

Cons

I have not faced any major issues with my OnPay experience.

“OnPay for Payroll

Pros

OnPay software is very easy to use. When issues or concerns arise, their team responds quickly and sometimes even takes over my desktop to walk me through processes or locate specific information.

Cons

I live in an area where local taxes only apply once a certain income threshold is reached. Although my household eventually hits this high income threshold when combined with my spouses earnings, OnPay has not been able to withhold this tax voluntarily yet, even though I did like them to.

“Onpay versus Paychex

Pros

In the beginning, I used Paychex for my small business payroll and tax needs for five years when I first started my PLC. It worked well enough, especially since my business is small and I didn't need much from the service. However, they increased their costs by 20% each year. After five years, I realized it was not worth continuing with them. I looked around and found OnPay. I have been using it for over eight years now without any issues. Its easy to use, important documents are always available online and adjustments are simple. I can handle 99% of what I need through their online portal. Whenever I have a question or need assistance, there is always a tech person available to chat with in real time. I have had no problems in eight years and both tax paperwork and direct deposits have been perfect.

Cons

If you need a lot of hand-holding for payroll and monthly deposits, you might want to use another service like Paychex, which assigns a person to help you. However, this comes at nearly ten times the cost for basic tasks that you can handle online with OnPay with minimal effort. An improvement would be for OnPay to send an email reminder to run payroll towards the end of the month.

“Onpay review

Pros

OnPay is without a doubt a supreme choice for small businesses to manage payroll, business expenses and taxes.

Cons

No complaints! OnPay is good and affordable for small businesses like mine.

“Happy to spend less time on payroll

Pros

I handle all my own reporting, payroll and W-2s, usually spending about an hour a month on payroll. Its just the right amount of hassle.

Cons

Its still not as cost effective as I did like it to be!

“Riverside Meals on Wheels review of Onpay payroll services

Pros

The ease of online payroll services and the availability of customer service is fantastic.

Cons

I do not have any issues to report at the moment.

“A System That Really Works for Small Business

Pros

OnPay is user friendly and offers easily accessible help articles when needed. Also it allows me to process our biweekly payroll in minutes and sends helpful reminders to complete payroll early when holidays are approaching.

Cons

The onboarding process could have gone more smoothly, possibly due to some miscommunication. In the end, we resolved any confusion and it works beautifully now.

“There are way better alternatives

Pros

The initial implementation was fairly smooth.

Cons

The general usability is not great and the feature set is somewhat limited.

“Inflexible and Intransigent Customer Service

Pros

It generally works well but if you lose your authentication device, it is a major hassle.

Cons

I had a terrible experience with their service. After resetting my phone, I could not use the 2 factor authentication app. OnPay refused to reset the security settings to let me pay my employees on time, even though I had all the account information and the same phone number they could have used to contact me.

“Payroll for our company is handled via OnPay

Pros

Thanks to OnPay, I can now run all my commissions weekly, which is much more suitable for both my clients and my team. After thorough research, I chose OnPay and I am thrilled with my decision. The transition they facilitated for me last year went smoothly.

Cons

I did like new hires to use the app to provide more information, like their emergency contact details. Instead of having to log in and check, it would be great to get an alert when a candidate accepts a proposal.

“Saving grace!

Pros

I love how easy it is to use and the reassurance that employees can access everything they need at any time.

Cons

I wish they had an app instead of just requiring me to log into the website.

“Great payroll system

Pros

This payroll system is quite easy to use and the support is excellent

Cons

The employee files have many different sections and I am not always sure where to find what I need.

“OnPay for the Win

Pros

It is pretty easy to enter and manage employee information.

Cons

I do not have any major concerns. My only occasional problem is that they sometimes dont file a report or submitting a payment for one of the payroll taxes.

“Exceptional Payroll Software

Pros

The integration with our existing employee database is simple which makes it user-friendly for us to add new employees and contractors. Customer service is exceptional whenever I need help.

Cons

The cost is a bit high, but I think this is due to the excellent support and ease of use, which are important for our industry and the frequent changes in payroll reporting from state to state.

“Love the Software

Pros

I really like the ease of use and excellent customer service. Its great that I do not need to know all the tax rules myself since they are automatically applied for me.

Cons

The HR Suite could be a bit more user-friendly. I often find myself clicking through each heading to find what I am looking for.

“Onpay is a great payroll provider service for small businesses

Pros

The software is highly efficient and simple to use. Completing payroll each cycle only takes a few minutes.

Cons

I cannot figure out how to remove an employee who is no longer with our firm.

“My top recommendation to others for Payroll services

Pros

I value the ease of use, great support and the clarity of details provided.

Cons

We get so many auto-reminders to run payroll well before the due date. Its almost annoying, but it is the best in keeping us on track and on time.

“Easy direct deposit and state taxes

Pros

I am impressed that it automatically handles employee taxes across multiple states.

Cons

I wish that it gives warnings when an employees pay varies which is useful for managing flexible schedules.