OnPay Payroll Reviews
47 Review(s)
softwareOverall Rating
4.7
47 Review(s)
Rating Distribution
5
(41)
4
(3)
3
(1)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
47 Review(s)
Rating Distribution
5
(41)
4
(3)
3
(1)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Very practical app
Very practical app
Pros
The payroll process is very simple as everything is clearly laid out.
Cons
I feel like the website not very user friendly.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Nathalie
Computer Software, 1-10 employees
More than a year
April 2024
My Experience With OnPay
My Experience With OnPay
Pros
With OnPay, I get the best payroll features along with excellent HR and onboarding proficiencies.
Cons
I have no concerns as it is one of the best service I have ever used.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Fassil
Information Technology and Services, 11-50 employees
Less than a year
March 2024
And the award for best silent partner goes to...... OnPay!
And the award for best silent partner goes to...... OnPay!
Pros
For just $40 a month plus $6 per employee, OnPay offers an unbeatable deal with unlimited payroll runs, management of all employee pay types and fantastic HR resources which also includes a vast library. The intuitive self service portal is essential and easy to use. Self-generating reports and checklists simplify tax compliance. Plus customer service is readily available and accessible in numerous ways and the employee portal is a great addition.
Cons
Extra costs for mailing documents - No discount for higher volumes - No mobile app for Android users - Tax alerts are difficult to resolve - Time off does not always sync properly throughout the system. In short too many problems
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle
Real Estate, 1-10 employees
Less than a year
December 2023
OnPay made multiple tax errors and took months and months to respond
OnPay made multiple tax errors and took months and months to respond
Pros
OnPay works well if you do not require much support. However, their support team is slow and sometimes make errors which cause challenges mainly if you are managing payroll for a small business and need some level of assistance.
Cons
The issue with OnPay is that they often misfile wage withholding with state governments, sometimes make calculation errors and occasionally file a day or two late. This results in fees, interest and time spent resolving the problems. The biggest issue was how long it took OnPay to respond. For example, I submitted a ticket OnPay responded after weeks. For another incident, they never responded at all. Additionally, OnPay did not honor the first month free offer they advertise.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
6
dave
Telecommunications, 1-10 employees
More than a year
November 2023
Excellent payroll software
Excellent payroll software
Pros
OnPay make sure that hardworking team members receive their pay on time and as deserved.
Cons
I have no dislikes! Its a wonderful application and I am a happy user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Market Research, 500+ employees
Less than a year
November 2023
Payroll Excellence
Payroll Excellence
Pros
The full-service payroll software saves us a lot of time with tax remittance and payroll compliance reports.
Cons
It would be helpful if we could edit a pay run that has been submitted but not yet processed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Accounting, 51-100 employees
More than a year
October 2023
OnPay makes payroll easy
OnPay makes payroll easy
Pros
The ease of use and detailed reporting are standout features. What I like the most is the quick assistance we receive from various support teams.
Cons
Managing multiple clients with different interfaces is a bit complex as some are on a two step process while others are on a three step one.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerri
Accounting, 1-10 employees
Less than a year
October 2023
Big Hole River Livestock, LLC
Big Hole River Livestock, LLC
Pros
I really like how easy it is to file required tax forms and enter employee and payroll data.
Cons
There is a delay between when money leaves the companys bank account and when it appears in the employees account.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Peter
Farming, 1-10 employees
Less than a year
October 2023
Fan of OnPay
Fan of OnPay
Pros
Efficiency, ease of use and a user-friendly website are major benefits.
Cons
I have not faced any challenges. It is pretty easy to learn everything about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Recreational Facilities and Services, 1-10 employees
More than a year
October 2023
Checks all the boxes
Checks all the boxes
Pros
I find OnPays ease of use and customer support to be excellent.
Cons
I did prefer the option to send email notifications to employees closer to the pay date, rather than when payroll is run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Computer Networking, 1-10 employees
More than a year
September 2023
OnPay makes payroll easy
OnPay makes payroll easy
Pros
Running payroll biweekly with OnPay is pretty easy for me. It takes just a short amount of time and my employees accounts are credited quickly. I also like the fact how simple it was to set up workers compensation and I am currently preparing to integrate retirement options.
Cons
Working with a piece rate system has been a bit tricky to set up through OnPay since its not a typical hourly or salary position. I have managed to find a workaround.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jamie
Alternative Medicine, 1-10 employees
More than a year
September 2023
On Pay is a valuable product
On Pay is a valuable product
Pros
The pricing structure is well designed and the platform is both simple and easy to use.
Cons
I need to make a separate payroll journal entry in the companys accounting software. However, this process takes no longer than it did to generate payroll in the accounting software before.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Civil Engineering, 1-10 employees
Less than a year
September 2023
The best payroll service provider
The best payroll service provider
Pros
OnPay provides all the essential payroll features for both employers and employees without overwhelming me with constant solicitations for additional services, even though they are available if needed.
Cons
The QuickBooks integration could be slightly better, but its a minor issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Law Practice, 1-10 employees
More than a year
August 2023
Great for our needs!
Great for our needs!
Pros
I use OnPay for payroll twice a month. Once I input the employee information into their system, processing payroll become a hassle free task! Their customer service is outstanding as everyone I hae spoken to has been genuinely concerned, patient, helpful and friendly. Well i must say I have never called without having my issue resolved on the spot.
Cons
I was initially confused about setting up new employees, especially since I had never worked with payroll before. It was a challenge at first but now its easy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Teresa
Facilities Services, 1-10 employees
More than a year
August 2023
OnPay Recommendation
OnPay Recommendation
Pros
The product is easy to use but if you need customer service, it is very thorough and great. Moreover all payments and reports are handled for me!
Cons
The only issue I have faced is understanding how to add Clergy housing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Accounting, 1-10 employees
Less than a year
August 2023
Business owner
Business owner
Pros
Running payroll and issuing salaries and documents is simple and easy.
Cons
Some functions are not very intuitive to figure out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerry
Financial Services, 1-10 employees
More than a year
August 2023
Great company to work with
Great company to work with
Pros
The ease of use combined with excellent customer service stands out for me.
Cons
Everything has been great so far and I am very happy with OnPay.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shan
Automotive, 1-10 employees
Less than a year
August 2023
Excellent Payroll and HR Option
Excellent Payroll and HR Option
Pros
I value the ease of use, accuracy and professional support and customer service with OnPay.
Cons
I have not faced any major issues with my OnPay experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Non-Profit Organization Management, 1-10 employees
More than a year
July 2023
OnPay for Payroll
OnPay for Payroll
Pros
OnPay software is very easy to use. When issues or concerns arise, their team responds quickly and sometimes even takes over my desktop to walk me through processes or locate specific information.
Cons
I live in an area where local taxes only apply once a certain income threshold is reached. Although my household eventually hits this high income threshold when combined with my spouses earnings, OnPay has not been able to withhold this tax voluntarily yet, even though I did like them to.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jon
Packaging and Containers, 1-10 employees
More than a year
July 2023
Onpay versus Paychex
Onpay versus Paychex
Pros
In the beginning, I used Paychex for my small business payroll and tax needs for five years when I first started my PLC. It worked well enough, especially since my business is small and I didn't need much from the service. However, they increased their costs by 20% each year. After five years, I realized it was not worth continuing with them. I looked around and found OnPay. I have been using it for over eight years now without any issues. Its easy to use, important documents are always available online and adjustments are simple. I can handle 99% of what I need through their online portal. Whenever I have a question or need assistance, there is always a tech person available to chat with in real time. I have had no problems in eight years and both tax paperwork and direct deposits have been perfect.
Cons
If you need a lot of hand-holding for payroll and monthly deposits, you might want to use another service like Paychex, which assigns a person to help you. However, this comes at nearly ten times the cost for basic tasks that you can handle online with OnPay with minimal effort. An improvement would be for OnPay to send an email reminder to run payroll towards the end of the month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
July 2023
Onpay review
Onpay review
Pros
OnPay is without a doubt a supreme choice for small businesses to manage payroll, business expenses and taxes.
Cons
No complaints! OnPay is good and affordable for small businesses like mine.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alison
Information Services, 1-10 employees
Less than a year
July 2023
Happy to spend less time on payroll
Happy to spend less time on payroll
Pros
I handle all my own reporting, payroll and W-2s, usually spending about an hour a month on payroll. Its just the right amount of hassle.
Cons
Its still not as cost effective as I did like it to be!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Terri
Restaurants, 1-10 employees
More than a year
June 2023
Riverside Meals on Wheels review of Onpay payroll services
Riverside Meals on Wheels review of Onpay payroll services
Pros
The ease of online payroll services and the availability of customer service is fantastic.
Cons
I do not have any issues to report at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Food & Beverages, 1-10 employees
Less than a year
June 2023
A System That Really Works for Small Business
A System That Really Works for Small Business
Pros
OnPay is user friendly and offers easily accessible help articles when needed. Also it allows me to process our biweekly payroll in minutes and sends helpful reminders to complete payroll early when holidays are approaching.
Cons
The onboarding process could have gone more smoothly, possibly due to some miscommunication. In the end, we resolved any confusion and it works beautifully now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deb
Retail, 1-10 employees
Less than a year
June 2023
There are way better alternatives
There are way better alternatives
Pros
The initial implementation was fairly smooth.
Cons
The general usability is not great and the feature set is somewhat limited.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
James
Consumer Electronics, 11-50 employees
More than a year
June 2023
Inflexible and Intransigent Customer Service
Inflexible and Intransigent Customer Service
Pros
It generally works well but if you lose your authentication device, it is a major hassle.
Cons
I had a terrible experience with their service. After resetting my phone, I could not use the 2 factor authentication app. OnPay refused to reset the security settings to let me pay my employees on time, even though I had all the account information and the same phone number they could have used to contact me.
Ease of use
1
Value for money
8
Customer Support
1
Functionality
4
Rod
Chemicals, 1-10 employees
More than a year
March 2023
Payroll for our company is handled via OnPay
Payroll for our company is handled via OnPay
Pros
Thanks to OnPay, I can now run all my commissions weekly, which is much more suitable for both my clients and my team. After thorough research, I chose OnPay and I am thrilled with my decision. The transition they facilitated for me last year went smoothly.
Cons
I did like new hires to use the app to provide more information, like their emergency contact details. Instead of having to log in and check, it would be great to get an alert when a candidate accepts a proposal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sara
Hospital & Health Care, 500+ employees
Less than a year
March 2023
Saving grace!
Saving grace!
Pros
I love how easy it is to use and the reassurance that employees can access everything they need at any time.
Cons
I wish they had an app instead of just requiring me to log into the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Automotive, 1-10 employees
More than a year
February 2023
Great payroll system
Great payroll system
Pros
This payroll system is quite easy to use and the support is excellent
Cons
The employee files have many different sections and I am not always sure where to find what I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Real Estate, 1-10 employees
More than a year
February 2023
OnPay for the Win
OnPay for the Win
Pros
It is pretty easy to enter and manage employee information.
Cons
I do not have any major concerns. My only occasional problem is that they sometimes dont file a report or submitting a payment for one of the payroll taxes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thang
Consumer Services, 1-10 employees
More than a year
January 2023
Exceptional Payroll Software
Exceptional Payroll Software
Pros
The integration with our existing employee database is simple which makes it user-friendly for us to add new employees and contractors. Customer service is exceptional whenever I need help.
Cons
The cost is a bit high, but I think this is due to the excellent support and ease of use, which are important for our industry and the frequent changes in payroll reporting from state to state.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Security and Investigations, 11-50 employees
Less than a year
January 2023
Love the Software
Love the Software
Pros
I really like the ease of use and excellent customer service. Its great that I do not need to know all the tax rules myself since they are automatically applied for me.
Cons
The HR Suite could be a bit more user-friendly. I often find myself clicking through each heading to find what I am looking for.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheri
Hospital & Health Care, 1-10 employees
Less than a year
December 2022
Onpay is a great payroll provider service for small businesses
Onpay is a great payroll provider service for small businesses
Pros
The software is highly efficient and simple to use. Completing payroll each cycle only takes a few minutes.
Cons
I cannot figure out how to remove an employee who is no longer with our firm.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Franklin
Performing Arts, 1-10 employees
More than a year
December 2022
My top recommendation to others for Payroll services
My top recommendation to others for Payroll services
Pros
I value the ease of use, great support and the clarity of details provided.
Cons
We get so many auto-reminders to run payroll well before the due date. Its almost annoying, but it is the best in keeping us on track and on time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Religious Institutions, 1-10 employees
More than a year
November 2022
Easy direct deposit and state taxes
Easy direct deposit and state taxes
Pros
I am impressed that it automatically handles employee taxes across multiple states.
Cons
I wish that it gives warnings when an employees pay varies which is useful for managing flexible schedules.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bethany
Insurance, 1-10 employees
Less than a year
November 2022
Easy to Access Customer Service with Online payroll
Easy to Access Customer Service with Online payroll
Pros
Onboarding contract workers was pretty simple and easy.
Cons
I had to adjust to the 2 day direct deposit, as I was previously used to a 1 business day direct deposit with Intuit. Also, it was not very intuitive when setting the "check date" for payroll runs with my 1099 contractors. I think there should be a feature specifically for paying contract workers that is not labeled as a "payroll run."
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
karen
Financial Services, 1-10 employees
Less than a year
November 2022
OnPay is great for my non-profit
OnPay is great for my non-profit
Pros
OnPay sends invitations for employees and contractors to onboard themselves. Its easy to adjust pay rates or benefits and the standard reports are well-organized and useful. I love that OnPay manages all my tax payments across four different states and year-end reporting is so easy. Employees can log in to view their forms without needing admin assistance. I only pay monthly for those employees or contractors who are paid that month.
Cons
Better help documentation would be useful, perhaps with info blurbs on how to make changes to a pay run at different stages, how to delete and restart or how to include employees who were missed in the payroll run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Non-Profit Organization Management, 1-10 employees
More than a year
November 2022
Exceptional customer service
Exceptional customer service
Pros
Whenever I have had an issue, customer service has quickly resolved it.
Cons
I do not think that there is anything that needs improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Missy
Legal Services, 11-50 employees
Less than a year
November 2022
Exactly what I was looking for
Exactly what I was looking for
Pros
The platform is very simple to set up and navigate. It has been essential for our payroll filings and reporting.
Cons
I used to like having more flexible criteria for filtering reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jason
Information Services, 11-50 employees
More than a year
November 2022
Very Professional Software Company
Very Professional Software Company
Pros
I really like when people call me back and assist with any issues that come up.
Cons
I did prefer dealing with an actual person rather than receiving links to diagnose problems.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kimberly
Accounting, 1-10 employees
Less than a year
November 2022
It Works For Me
It Works For Me
Pros
Once it was set up, using it has been easy. I have only contacted customer service a few times for password changes or end of year planning.
Cons
So far, I have not faced any problems. My previous provider had me on the phone for over an hour every pay period to resolve the same problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dick
Printing, 1-10 employees
More than a year
November 2022
Easy payroll, great interface
Easy payroll, great interface
Pros
It is pretty simple to use. The software helps me manage payroll properly.
Cons
Overall, I am pretty pleased with it, so nothing specific comes to mind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carly
Mental Health Care, 1-10 employees
Less than a year
October 2022
A welcome change from the "most popular" payroll services
A welcome change from the "most popular" payroll services
Pros
The software is very easy to use and the reporting features meet all our needs. The monthly cost is only a fraction about 1/5th of what we were paying for a similar service. Whenever I need help, the support team is amazing and provides solutions promptly. I'm really happy I made the switch!
Cons
There are a couple of minor areas that could use more development. The PTO tracking could be more customizable and the "benefits" section could benefit from better subtotaling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Wholesale, 1-10 employees
More than a year
October 2022
The features we need at a great price
The features we need at a great price
Pros
OnPay offers all the payroll, tax compliance and vacation tracking services we need through an easy to use interface. Our previous payroll provider could not handle QSEHRA and had poor customer service. In contrast, OnPay is responsive, helpful and innovative, especially with the many changes and services related to COVID.
Cons
I am not happy to see the price increase, but I understand why its happening.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Non-Profit Organization Management, 1-10 employees
More than a year
October 2022
get it done
get it done
Pros
Its easy to use and keeps me free from payroll issues.
Cons
Navigating the site took a little time to figure out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tim
Food Production, 1-10 employees
Less than a year
September 2022
Employee management on autopilot.
Employee management on autopilot.
Pros
OnPay software is easy to use and you can gauge employee interest because they manage the process themselves.
Cons
I do not like the mobile view as it does not show all the toolbars on the side unless I rotate my phone. I prefer seeing all the information at once.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yushunda
Retail, 1-10 employees
Less than 6 months
August 2022
Reliable Low Cost Option for Business of 10-50 Employees
Reliable Low Cost Option for Business of 10-50 Employees
Pros
Its very simple and impressive. The pricing seems fair and customer support is always helpful and responsive.
Cons
The reporting section could be more robust so it will allow for the export of full YTD or by-date range details instead of just per paycheck.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brent
Recreational Facilities and Services, 11-50 employees
Less than 6 months
August 2022
Filters
Sort by:
Very practical app
Very practical app
Pros
The payroll process is very simple as everything is clearly laid out.
Cons
I feel like the website not very user friendly.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Nathalie
Computer Software, 1-10 employees
More than a year
April 2024
My Experience With OnPay
My Experience With OnPay
Pros
With OnPay, I get the best payroll features along with excellent HR and onboarding proficiencies.
Cons
I have no concerns as it is one of the best service I have ever used.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Fassil
Information Technology and Services, 11-50 employees
Less than a year
March 2024
And the award for best silent partner goes to...... OnPay!
And the award for best silent partner goes to...... OnPay!
Pros
For just $40 a month plus $6 per employee, OnPay offers an unbeatable deal with unlimited payroll runs, management of all employee pay types and fantastic HR resources which also includes a vast library. The intuitive self service portal is essential and easy to use. Self-generating reports and checklists simplify tax compliance. Plus customer service is readily available and accessible in numerous ways and the employee portal is a great addition.
Cons
Extra costs for mailing documents - No discount for higher volumes - No mobile app for Android users - Tax alerts are difficult to resolve - Time off does not always sync properly throughout the system. In short too many problems
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle
Real Estate, 1-10 employees
Less than a year
December 2023
OnPay made multiple tax errors and took months and months to respond
OnPay made multiple tax errors and took months and months to respond
Pros
OnPay works well if you do not require much support. However, their support team is slow and sometimes make errors which cause challenges mainly if you are managing payroll for a small business and need some level of assistance.
Cons
The issue with OnPay is that they often misfile wage withholding with state governments, sometimes make calculation errors and occasionally file a day or two late. This results in fees, interest and time spent resolving the problems. The biggest issue was how long it took OnPay to respond. For example, I submitted a ticket OnPay responded after weeks. For another incident, they never responded at all. Additionally, OnPay did not honor the first month free offer they advertise.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
6
dave
Telecommunications, 1-10 employees
More than a year
November 2023
Excellent payroll software
Excellent payroll software
Pros
OnPay make sure that hardworking team members receive their pay on time and as deserved.
Cons
I have no dislikes! Its a wonderful application and I am a happy user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Market Research, 500+ employees
Less than a year
November 2023
Payroll Excellence
Payroll Excellence
Pros
The full-service payroll software saves us a lot of time with tax remittance and payroll compliance reports.
Cons
It would be helpful if we could edit a pay run that has been submitted but not yet processed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Accounting, 51-100 employees
More than a year
October 2023
OnPay makes payroll easy
OnPay makes payroll easy
Pros
The ease of use and detailed reporting are standout features. What I like the most is the quick assistance we receive from various support teams.
Cons
Managing multiple clients with different interfaces is a bit complex as some are on a two step process while others are on a three step one.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerri
Accounting, 1-10 employees
Less than a year
October 2023
Big Hole River Livestock, LLC
Big Hole River Livestock, LLC
Pros
I really like how easy it is to file required tax forms and enter employee and payroll data.
Cons
There is a delay between when money leaves the companys bank account and when it appears in the employees account.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Peter
Farming, 1-10 employees
Less than a year
October 2023
Fan of OnPay
Fan of OnPay
Pros
Efficiency, ease of use and a user-friendly website are major benefits.
Cons
I have not faced any challenges. It is pretty easy to learn everything about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Recreational Facilities and Services, 1-10 employees
More than a year
October 2023
Checks all the boxes
Checks all the boxes
Pros
I find OnPays ease of use and customer support to be excellent.
Cons
I did prefer the option to send email notifications to employees closer to the pay date, rather than when payroll is run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Computer Networking, 1-10 employees
More than a year
September 2023
OnPay makes payroll easy
OnPay makes payroll easy
Pros
Running payroll biweekly with OnPay is pretty easy for me. It takes just a short amount of time and my employees accounts are credited quickly. I also like the fact how simple it was to set up workers compensation and I am currently preparing to integrate retirement options.
Cons
Working with a piece rate system has been a bit tricky to set up through OnPay since its not a typical hourly or salary position. I have managed to find a workaround.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jamie
Alternative Medicine, 1-10 employees
More than a year
September 2023
On Pay is a valuable product
On Pay is a valuable product
Pros
The pricing structure is well designed and the platform is both simple and easy to use.
Cons
I need to make a separate payroll journal entry in the companys accounting software. However, this process takes no longer than it did to generate payroll in the accounting software before.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Civil Engineering, 1-10 employees
Less than a year
September 2023
The best payroll service provider
The best payroll service provider
Pros
OnPay provides all the essential payroll features for both employers and employees without overwhelming me with constant solicitations for additional services, even though they are available if needed.
Cons
The QuickBooks integration could be slightly better, but its a minor issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Law Practice, 1-10 employees
More than a year
August 2023
Great for our needs!
Great for our needs!
Pros
I use OnPay for payroll twice a month. Once I input the employee information into their system, processing payroll become a hassle free task! Their customer service is outstanding as everyone I hae spoken to has been genuinely concerned, patient, helpful and friendly. Well i must say I have never called without having my issue resolved on the spot.
Cons
I was initially confused about setting up new employees, especially since I had never worked with payroll before. It was a challenge at first but now its easy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Teresa
Facilities Services, 1-10 employees
More than a year
August 2023
OnPay Recommendation
OnPay Recommendation
Pros
The product is easy to use but if you need customer service, it is very thorough and great. Moreover all payments and reports are handled for me!
Cons
The only issue I have faced is understanding how to add Clergy housing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Accounting, 1-10 employees
Less than a year
August 2023
Business owner
Business owner
Pros
Running payroll and issuing salaries and documents is simple and easy.
Cons
Some functions are not very intuitive to figure out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerry
Financial Services, 1-10 employees
More than a year
August 2023
Great company to work with
Great company to work with
Pros
The ease of use combined with excellent customer service stands out for me.
Cons
Everything has been great so far and I am very happy with OnPay.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shan
Automotive, 1-10 employees
Less than a year
August 2023
Excellent Payroll and HR Option
Excellent Payroll and HR Option
Pros
I value the ease of use, accuracy and professional support and customer service with OnPay.
Cons
I have not faced any major issues with my OnPay experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Non-Profit Organization Management, 1-10 employees
More than a year
July 2023
OnPay for Payroll
OnPay for Payroll
Pros
OnPay software is very easy to use. When issues or concerns arise, their team responds quickly and sometimes even takes over my desktop to walk me through processes or locate specific information.
Cons
I live in an area where local taxes only apply once a certain income threshold is reached. Although my household eventually hits this high income threshold when combined with my spouses earnings, OnPay has not been able to withhold this tax voluntarily yet, even though I did like them to.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jon
Packaging and Containers, 1-10 employees
More than a year
July 2023
Onpay versus Paychex
Onpay versus Paychex
Pros
In the beginning, I used Paychex for my small business payroll and tax needs for five years when I first started my PLC. It worked well enough, especially since my business is small and I didn't need much from the service. However, they increased their costs by 20% each year. After five years, I realized it was not worth continuing with them. I looked around and found OnPay. I have been using it for over eight years now without any issues. Its easy to use, important documents are always available online and adjustments are simple. I can handle 99% of what I need through their online portal. Whenever I have a question or need assistance, there is always a tech person available to chat with in real time. I have had no problems in eight years and both tax paperwork and direct deposits have been perfect.
Cons
If you need a lot of hand-holding for payroll and monthly deposits, you might want to use another service like Paychex, which assigns a person to help you. However, this comes at nearly ten times the cost for basic tasks that you can handle online with OnPay with minimal effort. An improvement would be for OnPay to send an email reminder to run payroll towards the end of the month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
July 2023
Onpay review
Onpay review
Pros
OnPay is without a doubt a supreme choice for small businesses to manage payroll, business expenses and taxes.
Cons
No complaints! OnPay is good and affordable for small businesses like mine.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alison
Information Services, 1-10 employees
Less than a year
July 2023
Happy to spend less time on payroll
Happy to spend less time on payroll
Pros
I handle all my own reporting, payroll and W-2s, usually spending about an hour a month on payroll. Its just the right amount of hassle.
Cons
Its still not as cost effective as I did like it to be!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Terri
Restaurants, 1-10 employees
More than a year
June 2023
Riverside Meals on Wheels review of Onpay payroll services
Riverside Meals on Wheels review of Onpay payroll services
Pros
The ease of online payroll services and the availability of customer service is fantastic.
Cons
I do not have any issues to report at the moment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Food & Beverages, 1-10 employees
Less than a year
June 2023
A System That Really Works for Small Business
A System That Really Works for Small Business
Pros
OnPay is user friendly and offers easily accessible help articles when needed. Also it allows me to process our biweekly payroll in minutes and sends helpful reminders to complete payroll early when holidays are approaching.
Cons
The onboarding process could have gone more smoothly, possibly due to some miscommunication. In the end, we resolved any confusion and it works beautifully now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deb
Retail, 1-10 employees
Less than a year
June 2023
There are way better alternatives
There are way better alternatives
Pros
The initial implementation was fairly smooth.
Cons
The general usability is not great and the feature set is somewhat limited.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
James
Consumer Electronics, 11-50 employees
More than a year
June 2023
Inflexible and Intransigent Customer Service
Inflexible and Intransigent Customer Service
Pros
It generally works well but if you lose your authentication device, it is a major hassle.
Cons
I had a terrible experience with their service. After resetting my phone, I could not use the 2 factor authentication app. OnPay refused to reset the security settings to let me pay my employees on time, even though I had all the account information and the same phone number they could have used to contact me.
Ease of use
1
Value for money
8
Customer Support
1
Functionality
4
Rod
Chemicals, 1-10 employees
More than a year
March 2023
Payroll for our company is handled via OnPay
Payroll for our company is handled via OnPay
Pros
Thanks to OnPay, I can now run all my commissions weekly, which is much more suitable for both my clients and my team. After thorough research, I chose OnPay and I am thrilled with my decision. The transition they facilitated for me last year went smoothly.
Cons
I did like new hires to use the app to provide more information, like their emergency contact details. Instead of having to log in and check, it would be great to get an alert when a candidate accepts a proposal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sara
Hospital & Health Care, 500+ employees
Less than a year
March 2023
Saving grace!
Saving grace!
Pros
I love how easy it is to use and the reassurance that employees can access everything they need at any time.
Cons
I wish they had an app instead of just requiring me to log into the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Automotive, 1-10 employees
More than a year
February 2023
Great payroll system
Great payroll system
Pros
This payroll system is quite easy to use and the support is excellent
Cons
The employee files have many different sections and I am not always sure where to find what I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Real Estate, 1-10 employees
More than a year
February 2023
OnPay for the Win
OnPay for the Win
Pros
It is pretty easy to enter and manage employee information.
Cons
I do not have any major concerns. My only occasional problem is that they sometimes dont file a report or submitting a payment for one of the payroll taxes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thang
Consumer Services, 1-10 employees
More than a year
January 2023
Exceptional Payroll Software
Exceptional Payroll Software
Pros
The integration with our existing employee database is simple which makes it user-friendly for us to add new employees and contractors. Customer service is exceptional whenever I need help.
Cons
The cost is a bit high, but I think this is due to the excellent support and ease of use, which are important for our industry and the frequent changes in payroll reporting from state to state.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Security and Investigations, 11-50 employees
Less than a year
January 2023
Love the Software
Love the Software
Pros
I really like the ease of use and excellent customer service. Its great that I do not need to know all the tax rules myself since they are automatically applied for me.
Cons
The HR Suite could be a bit more user-friendly. I often find myself clicking through each heading to find what I am looking for.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheri
Hospital & Health Care, 1-10 employees
Less than a year
December 2022
Onpay is a great payroll provider service for small businesses
Onpay is a great payroll provider service for small businesses
Pros
The software is highly efficient and simple to use. Completing payroll each cycle only takes a few minutes.
Cons
I cannot figure out how to remove an employee who is no longer with our firm.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Franklin
Performing Arts, 1-10 employees
More than a year
December 2022
My top recommendation to others for Payroll services
My top recommendation to others for Payroll services
Pros
I value the ease of use, great support and the clarity of details provided.
Cons
We get so many auto-reminders to run payroll well before the due date. Its almost annoying, but it is the best in keeping us on track and on time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Religious Institutions, 1-10 employees
More than a year
November 2022
Easy direct deposit and state taxes
Easy direct deposit and state taxes
Pros
I am impressed that it automatically handles employee taxes across multiple states.
Cons
I wish that it gives warnings when an employees pay varies which is useful for managing flexible schedules.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bethany
Insurance, 1-10 employees
Less than a year
November 2022
Easy to Access Customer Service with Online payroll
Easy to Access Customer Service with Online payroll
Pros
Onboarding contract workers was pretty simple and easy.
Cons
I had to adjust to the 2 day direct deposit, as I was previously used to a 1 business day direct deposit with Intuit. Also, it was not very intuitive when setting the "check date" for payroll runs with my 1099 contractors. I think there should be a feature specifically for paying contract workers that is not labeled as a "payroll run."
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
karen
Financial Services, 1-10 employees
Less than a year
November 2022
OnPay is great for my non-profit
OnPay is great for my non-profit
Pros
OnPay sends invitations for employees and contractors to onboard themselves. Its easy to adjust pay rates or benefits and the standard reports are well-organized and useful. I love that OnPay manages all my tax payments across four different states and year-end reporting is so easy. Employees can log in to view their forms without needing admin assistance. I only pay monthly for those employees or contractors who are paid that month.
Cons
Better help documentation would be useful, perhaps with info blurbs on how to make changes to a pay run at different stages, how to delete and restart or how to include employees who were missed in the payroll run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Non-Profit Organization Management, 1-10 employees
More than a year
November 2022
Exceptional customer service
Exceptional customer service
Pros
Whenever I have had an issue, customer service has quickly resolved it.
Cons
I do not think that there is anything that needs improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Missy
Legal Services, 11-50 employees
Less than a year
November 2022
Exactly what I was looking for
Exactly what I was looking for
Pros
The platform is very simple to set up and navigate. It has been essential for our payroll filings and reporting.
Cons
I used to like having more flexible criteria for filtering reports.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jason
Information Services, 11-50 employees
More than a year
November 2022
Very Professional Software Company
Very Professional Software Company
Pros
I really like when people call me back and assist with any issues that come up.
Cons
I did prefer dealing with an actual person rather than receiving links to diagnose problems.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kimberly
Accounting, 1-10 employees
Less than a year
November 2022
It Works For Me
It Works For Me
Pros
Once it was set up, using it has been easy. I have only contacted customer service a few times for password changes or end of year planning.
Cons
So far, I have not faced any problems. My previous provider had me on the phone for over an hour every pay period to resolve the same problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dick
Printing, 1-10 employees
More than a year
November 2022
Easy payroll, great interface
Easy payroll, great interface
Pros
It is pretty simple to use. The software helps me manage payroll properly.
Cons
Overall, I am pretty pleased with it, so nothing specific comes to mind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carly
Mental Health Care, 1-10 employees
Less than a year
October 2022
A welcome change from the "most popular" payroll services
A welcome change from the "most popular" payroll services
Pros
The software is very easy to use and the reporting features meet all our needs. The monthly cost is only a fraction about 1/5th of what we were paying for a similar service. Whenever I need help, the support team is amazing and provides solutions promptly. I'm really happy I made the switch!
Cons
There are a couple of minor areas that could use more development. The PTO tracking could be more customizable and the "benefits" section could benefit from better subtotaling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Wholesale, 1-10 employees
More than a year
October 2022
The features we need at a great price
The features we need at a great price
Pros
OnPay offers all the payroll, tax compliance and vacation tracking services we need through an easy to use interface. Our previous payroll provider could not handle QSEHRA and had poor customer service. In contrast, OnPay is responsive, helpful and innovative, especially with the many changes and services related to COVID.
Cons
I am not happy to see the price increase, but I understand why its happening.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Non-Profit Organization Management, 1-10 employees
More than a year
October 2022
get it done
get it done
Pros
Its easy to use and keeps me free from payroll issues.
Cons
Navigating the site took a little time to figure out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tim
Food Production, 1-10 employees
Less than a year
September 2022
Employee management on autopilot.
Employee management on autopilot.
Pros
OnPay software is easy to use and you can gauge employee interest because they manage the process themselves.
Cons
I do not like the mobile view as it does not show all the toolbars on the side unless I rotate my phone. I prefer seeing all the information at once.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yushunda
Retail, 1-10 employees
Less than 6 months
August 2022
Reliable Low Cost Option for Business of 10-50 Employees
Reliable Low Cost Option for Business of 10-50 Employees
Pros
Its very simple and impressive. The pricing seems fair and customer support is always helpful and responsive.
Cons
The reporting section could be more robust so it will allow for the export of full YTD or by-date range details instead of just per paycheck.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brent
Recreational Facilities and Services, 11-50 employees
Less than 6 months
August 2022