OnPay Payroll Reviews

Pros

You get so much value for the price and their customer support is absolutely amazing! The tutorials are clear, simple to follow and really help you understand how everything works.

Cons

Can be a bit tricky to understand at first but they make it really easy to find answers. You might need to spend some time figuring things out initially but once you do, it's much easier.

Pros

I work with agricultural clients and I think the pricing is very reasonable. The onboarding specialist was super helpful and always available to answer any questions. Having direct access to them turned out to be way more useful than I thought it would be.

Cons

The requirement to manually enter data really made my transition timeline tight but in the end it all worked out well.

Pros

After checking out different payroll services, I went with OnPay. The deciding factor was definitely the value. My payroll isn't always consistent since I'm running a small business so I appreciated the flexibility to have unlimited payroll and states. The response time was also really quick and I loved how easy the platform made the onboarding process.

Cons

I really don't like that there's no way to suspend the account during the months when I don't need it. It would be great if that option existed.

Pros

The interface is really clear and it's easy to get the hang of. Payroll automation works smoothly and the support team is quick and always available to help out when needed.

Cons

No downsides! I gave OnPay a try for payroll, and so far, it's been pretty smooth. I'm planning to dig deeper into it soon to see how it can help streamline my HR tasks.

Pros

It is great because it's simple to use and doesn't cost a lot. I've never had to worry about whether my payroll documents would be filed correctly.

Cons

Onboarding new staff was a bit tricky to figure out at first. This is an area where a little update could really improve the process.

Pros

What I love most is how convenient it is to use. If anyone's hesitant about using an online payroll system, I'd definitely recommend this one. It's incredibly easy to get around in.

Cons

The reports aren't as user friendly as I would like. I find myself having to print several reports just to get the full picture, which is a bit inconvenient.

Pros

It's simple for employees to use. You can even view and update W-2s as needed, which is a great feature.

Cons

As an admin, it feels like you're limited in what you can do. I couldn't make certain updates because of my admin status.

Pros

Even though I don't have much experience with payroll, stepping in when our bookkeeper wasn't around was super easy. The interface is tidy and setting up direct deposit was straightforward. I love that employees can set up their own login and access their paystubs and W-2 forms. Plus, they send reminders about running payroll early if there's a holiday which is really handy.

Cons

Honestly, I can't think of anything I really dislike. It's been a good experience. If I had to pick something, it would be nice to have the ability to change the layout of the W-2 to suit my needs better.

Pros

simple to use and doesn't eat up much of my day. The interface feels interactive and simple.

Cons

I honestly can't come up with any major complaints right now and it really delivers on what it promises and the features work well for my needs.

Pros

Really user-friendly interface that made getting started easy. The implementation process was surprisingly quick and simple which saved us a lot of time. I appreciate how they're constantly rolling out new features and improvements to keep things fresh.

Cons

It would be helpful if the system had ready-made forms for stay and exit interviews and could also show reports on the results.

Pros

The chat feature has been very helpful for ongoing support whenever I'm unsure about something or forget how to do a task, it's right there and user-friendly. The employee interface is also really easy to use.

Cons

The permission settings and configuration options are very confusing to figure out, particularly if you're new to managing the system.

Pros

What I really appreciate is how everything comes together smoothly in one place! It's tough to pick a favorite feature but the Performance module has been absolutely transformative for our team. Everyone's been raving about how interactive and user-friendly it is to use.

Cons

one thing that bothers me is there's no gross up or pay estimate calculator built into the system. It would be really helpful to have this feature so we could figure out gross-up pay for employees when we need to.

Pros

The automation features are fantastic, particularly for hiring. Not having to write the same emails repeatedly to prospective candidates is such a time-saver. I just use my custom templates instead. The onboarding packet for new hires has been incredibly useful as well!

Cons

We keep running into glitches when trying to update personal information, which has been frustrating.

Pros

Great platform that handles everything I need for HR management without any complexity.

Cons

I get way too many email notifications but honestly it's not a huge deal and doesn't really impact how well the platform works or make me dislike using it

Pros

The user interface is awesome. Everything you need for payroll is in one spot and it's so easy to find all the necessary tax documents.

Cons

The mobile app doesn't have the same features or functionality as the main application which is a bit of a letdown.

Pros

The payroll process is very simple as everything is clearly laid out.

Cons

I feel like the website not very user friendly.

Pros

With OnPay, I get the best payroll features along with excellent HR and onboarding proficiencies.

Cons

I have no concerns as it is one of the best service I have ever used.

Pros

For just $40 a month plus $6 per employee, OnPay offers an unbeatable deal with unlimited payroll runs, management of all employee pay types and fantastic HR resources which also includes a vast library. The intuitive self service portal is essential and easy to use. Self-generating reports and checklists simplify tax compliance. Plus customer service is readily available and accessible in numerous ways and the employee portal is a great addition.

Cons

Extra costs for mailing documents - No discount for higher volumes - No mobile app for Android users - Tax alerts are difficult to resolve - Time off does not always sync properly throughout the system. In short too many problems

Pros

OnPay works well if you do not require much support. However, their support team is slow and sometimes make errors which cause challenges mainly if you are managing payroll for a small business and need some level of assistance.

Cons

The issue with OnPay is that they often misfile wage withholding with state governments, sometimes make calculation errors and occasionally file a day or two late. This results in fees, interest and time spent resolving the problems. The biggest issue was how long it took OnPay to respond. For example, I submitted a ticket OnPay responded after weeks. For another incident, they never responded at all. Additionally, OnPay did not honor the first month free offer they advertise.

Pros

OnPay make sure that hardworking team members receive their pay on time and as deserved.

Cons

I have no dislikes! Its a wonderful application and I am a happy user.