OnPay Payroll Reviews

“Inflexible and Intransigent Customer Service

Pros

It generally works well but if you lose your authentication device, it is a major hassle.

Cons

I had a terrible experience with their service. After resetting my phone, I could not use the 2 factor authentication app. OnPay refused to reset the security settings to let me pay my employees on time, even though I had all the account information and the same phone number they could have used to contact me.

“Payroll for our company is handled via OnPay

Pros

Thanks to OnPay, I can now run all my commissions weekly, which is much more suitable for both my clients and my team. After thorough research, I chose OnPay and I am thrilled with my decision. The transition they facilitated for me last year went smoothly.

Cons

I did like new hires to use the app to provide more information, like their emergency contact details. Instead of having to log in and check, it would be great to get an alert when a candidate accepts a proposal.

“Saving grace!

Pros

I love how easy it is to use and the reassurance that employees can access everything they need at any time.

Cons

I wish they had an app instead of just requiring me to log into the website.

“Great payroll system

Pros

This payroll system is quite easy to use and the support is excellent

Cons

The employee files have many different sections and I am not always sure where to find what I need.

“OnPay for the Win

Pros

It is pretty easy to enter and manage employee information.

Cons

I do not have any major concerns. My only occasional problem is that they sometimes dont file a report or submitting a payment for one of the payroll taxes.

“Exceptional Payroll Software

Pros

The integration with our existing employee database is simple which makes it user-friendly for us to add new employees and contractors. Customer service is exceptional whenever I need help.

Cons

The cost is a bit high, but I think this is due to the excellent support and ease of use, which are important for our industry and the frequent changes in payroll reporting from state to state.

“Love the Software

Pros

I really like the ease of use and excellent customer service. Its great that I do not need to know all the tax rules myself since they are automatically applied for me.

Cons

The HR Suite could be a bit more user-friendly. I often find myself clicking through each heading to find what I am looking for.

“Onpay is a great payroll provider service for small businesses

Pros

The software is highly efficient and simple to use. Completing payroll each cycle only takes a few minutes.

Cons

I cannot figure out how to remove an employee who is no longer with our firm.

“My top recommendation to others for Payroll services

Pros

I value the ease of use, great support and the clarity of details provided.

Cons

We get so many auto-reminders to run payroll well before the due date. Its almost annoying, but it is the best in keeping us on track and on time.

“Easy direct deposit and state taxes

Pros

I am impressed that it automatically handles employee taxes across multiple states.

Cons

I wish that it gives warnings when an employees pay varies which is useful for managing flexible schedules.

“Easy to Access Customer Service with Online payroll

Pros

Onboarding contract workers was pretty simple and easy.

Cons

I had to adjust to the 2 day direct deposit, as I was previously used to a 1 business day direct deposit with Intuit. Also, it was not very intuitive when setting the "check date" for payroll runs with my 1099 contractors. I think there should be a feature specifically for paying contract workers that is not labeled as a "payroll run."

“OnPay is great for my non-profit

Pros

OnPay sends invitations for employees and contractors to onboard themselves. Its easy to adjust pay rates or benefits and the standard reports are well-organized and useful. I love that OnPay manages all my tax payments across four different states and year-end reporting is so easy. Employees can log in to view their forms without needing admin assistance. I only pay monthly for those employees or contractors who are paid that month.

Cons

Better help documentation would be useful, perhaps with info blurbs on how to make changes to a pay run at different stages, how to delete and restart or how to include employees who were missed in the payroll run.

“Exceptional customer service

Pros

Whenever I have had an issue, customer service has quickly resolved it.

Cons

I do not think that there is anything that needs improvement.

“Exactly what I was looking for

Pros

The platform is very simple to set up and navigate. It has been essential for our payroll filings and reporting.

Cons

I used to like having more flexible criteria for filtering reports.

“Very Professional Software Company

Pros

I really like when people call me back and assist with any issues that come up.

Cons

I did prefer dealing with an actual person rather than receiving links to diagnose problems.

“It Works For Me

Pros

Once it was set up, using it has been easy. I have only contacted customer service a few times for password changes or end of year planning.

Cons

So far, I have not faced any problems. My previous provider had me on the phone for over an hour every pay period to resolve the same problems.

“Easy payroll, great interface

Pros

It is pretty simple to use. The software helps me manage payroll properly.

Cons

Overall, I am pretty pleased with it, so nothing specific comes to mind.

“A welcome change from the "most popular" payroll services

Pros

The software is very easy to use and the reporting features meet all our needs. The monthly cost is only a fraction about 1/5th of what we were paying for a similar service. Whenever I need help, the support team is amazing and provides solutions promptly. I'm really happy I made the switch!

Cons

There are a couple of minor areas that could use more development. The PTO tracking could be more customizable and the "benefits" section could benefit from better subtotaling.

“The features we need at a great price

Pros

OnPay offers all the payroll, tax compliance and vacation tracking services we need through an easy to use interface. Our previous payroll provider could not handle QSEHRA and had poor customer service. In contrast, OnPay is responsive, helpful and innovative, especially with the many changes and services related to COVID.

Cons

I am not happy to see the price increase, but I understand why its happening.

“get it done

Pros

Its easy to use and keeps me free from payroll issues.

Cons

Navigating the site took a little time to figure out.