Oyster HR Reviews

“Smooth for daily tasks

Pros

I've been using it for a while now and what I really appreciate is how user-friendly it is for the everyday stuff. Submitting a leave request is very easy and accessing my payslips takes just a couple of clicks. It just works without any issue which is exactly what I need.

Cons

It's been good so far, I have not run into many issues. My only problem is that none of the email addresses I have on file work, I always get a bounce back.

“Clean, simple UI with weak homepage

Pros

I have to give a shout-out to the design, the UI is very simple and clean. I never get lost trying to find anything because it's so easy to use. It feels interactive like I already know how to use it even on my first visit.

Cons

The homepage is not very relevant for me.

“My experience with this tool

Pros

From the very start, my experience was great. The onboarding process was smooth and I was set up in no time. And that user-friendly feeling didn't stop after day one, the whole platform continues to be really simple and pleasant to use.

Cons

Sometimes employees need something for themselves but company rules won�t let them get it directly. For example, if they need proof of employment, they have to ask the company to request it on their behalf.

“Easy all-in-one hub

Pros

The best thing for me is the ease of use and the fact that everything I need is in one place. I don't have to hunt through different systems or folders, all my HR stuff is right there, organized and easy to get to. It saves me so much time and problem.

Cons

submitting expenses is unclear like when the right categories are not even available.

“User-friendly with excellent support

Pros

It itself is super user-friendly which is a big win. But what makes it stand out is the customer support team. They are always helpful and quick to respond whenever I have a question which gives me a lot of confidence using the system.

Cons

no downsides so far. I am pretty satisfied with it.

“smooth expense tracking

Pros

website is very simple to use, I never have to guess where things are. A feature I use a lot is the expenses function, it's particlarly simple. I love how it gives me clear transparency on the amounts to be reimbursed and it's very accurate in handling local currencies which is a huge plus for me.

Cons

It works through a local third party where I'm based and I had a few teething problems at the start but those have settled down now.

“Friendly, interactive and smooth to use

Pros

My overall impression is that it's very friendly and easy to use. It doesn't feel like a chore to log in and do what I need to do. The layout makes sense and everything is where you'd expect it to be which makes the whole experience smooth.

Cons

there's nothing. Everything was great.

“simple tool but key tweaks needed

Pros

It's easy to sign in and immediately get to the basic things I need. Whether I'm looking for a copy of my contract or need to access the help desk, it's all right there. Also the support is very responsive, they get back to me fast with real solutions which I appreciate.

Cons

Submitting expenses could be a lot easier to do in bulk. I also think some basic tasks like asking for vacation rollover, should be easier than me having to fill out a whole support ticket from scratch.

“Awesome for time-off and docs

Pros

Honestly it's just awsome. It's easy to use and smooth overall. Specifically, I find it really simple for booking time off and tracking my accrual balances, I always know where I stand. Plus it's incredibly easy to access all my important documents like everything pertaining to my contracts, in one secure spot. It's become my go-to hub for all things work-related.

Cons

only thing I wish is that my pay slips would be available sooner.

“Smooth and self-guiding tool

Pros

It is super interactive and I figured things out right away without needing a manual or anything. And the onboarding procedure was really smooth, I was all set up and ready to go without any headaches right from the start.

Cons

The benefits package is not really in line with normal jobs in this country.

“Simplified my work especially taxes

Pros

I liked Oyster because it seriously simplified my work especially when it comes to handling tax payments which used to be a major headache. Plus, the platform itself is just interactive and makes everything feel more manageable.

Cons

I don't have any downsides. Whenever I need help, I can find all the info in the articles or by reaching out to support.

“Super easy with great support

Pros

It's super easy to use which is the main thing for me. But I also have to mention the staff in support, they're very friendly and they always without fail, get you an answer. It makes such a difference when you need help.

Cons

there's really nothing to not like about this app.

“Best support ever!

Pros

What I really value is the quick answer I get to any questions that I have during this period. I never have to wait around or follow up multiple times, the support is just there when I need it.

Cons

I'd like to have a consistent contact person with a name, not just "Oyster" as the contact.

“User-friendly UI with amazing service

Pros

It has a very user-friendly UI that makes using it easy. And also, their customer service is amazing and they are knowledgeable, patient and always go the extra mile to solve things.

Cons

There's nothing I can think of.

“Fast, attentive support

Pros

The support is very fast and friendly. I was honestly surprised when they even replied during the last holiday season when I figured everyone would be out. That level of attentiveness really stands out.

Cons

there are not so many employee benefits like a sports card or discounts.

“Loved their team!

Pros

Their responsiveness is top-notch. They are always quick and helpful, ensuring any concerns I have are addressed promptly with great professionalism. It feels very reliable.

Cons

Timesheet reporting is manual which takes extra time and effort. It could really be alignd.

“Good services but sometimes rigid

Pros

I've had a good experience with their service and customer service overall. I've had minimal problems thus far and on the rare occasion something comes up, it gets sorted out quickly and without drama.

Cons

It can be a little rigid, not very flexible on certain payroll things. But these are only edge cases.

“Excellent support and easy to use

Pros

The support, flexibility and communication we receive from the team at it whenever we have any queries or employee changes is exceptional. Their system is easy to use on our end and provides great visibility into everything we need to see.

Cons

There's actually very little I can complain about with it. I've used other EORs I had issues with but it is fantastic.

“Skilled support from great partners

Pros

I appreciate the ease of use most of all. But beyond that, the expert consultancy and advice we get is invaluable. They offer flexible problem solving in speedy time frames which helps us move forward without delays.

Cons

There's a lack of direct contact outside of email with the in-country experts.

“Reliable & easy to use but costly to exit

Pros

I have been in post as CPO for 11 months now and I have been really pleased with the service provided by Oyster especially by our Customer Success and Account Managers. Oyster are always on hand to provide advice, guidance and support and this often extends to matters that might impact our own employees, they feel like a true partner. On top of that, it is easy to use and integrates with our HR systems easyly which is a huge technical win for us.

Cons

While the country coverage is good some relationships are tripartite, meaning it uses another provider in that country to hire the person. That can delay communication. Also from a cost perspective, there are times when termination is justified but the business case is not there because the individual is employed by it, not us directly. This means mutual terminations are usually the only option and there's an additional cost.

“outstanding support!

Pros

There are a few things that come to mind, clear and transparent processes, great flexibility, swift replies and support, a user-friendly interface and a helpful knowledge base full of features and services. It all just works well together.

Cons

So far.. nothing. Everything is very comfortable.

“Service and partnership stand out

Pros

level of service here really stands out compared to other players in the market. It's not just about having a platform, it's about the quality of support and partnership that comes with it and Oyster excels at that.

Cons

I'd love it to integrate with our current HRIS so managers could have just one platform for everything.

“Oyster review

Pros

I find the customer support to be very reliable and the software itself extremely easy to use. It simplifies many tasks and makes our processes smoother.

Cons

The cost has been a concern since my company hired me through Oyster because they do not have a legal entity in my country.

“Powerful but Pricey

Pros

Whenever I need help, I can get it and the platform itself is simple enough that I don't need support very often. It's a great combination.

Cons

It's expensive since my company hired me through it because they don't have a legal entity in my country.

“My go to tool

Pros

The quick onboarding got me started on the right foot! I also love the fast response time from the team. And the easy-to-use interface makes submitting and tracking things like expenses, pay stubs and employment documents completely stress-free.

Cons

Nothing! It's badass. I wouldn't change anything about your current setup.

“Valuable but impersonal

Pros

I love the price�.it feels like great value. And the benefits that are easily available to our employees are a big win. The whole experience is very alignd, from administration to employee access which saves everyone time.

Cons

There was a lot of paperwork up front and it was hard to talk to real humans.