Paylocity Reviews

“features that are simple to work with”

Pros

I find the payroll and HR management features really simple to work with.

Cons

Sometimes my point of contact doesn't get back to me when I need them to.

“Don't like the recent changes”

Pros

Interface is really user friendly. Finding what I need is quick and effortless, which I appreciate since having everything accessible right away saves me from digging around endlessly.

Cons

Recent updates to the reporting feature have made things more cumbersome and confusing for me. The previous format was much easier and I'd really prefer if they reverted back to the old way of doing things.

“imports our payroll files automatically”

Pros

I love how this automatically imports our payroll files for processing, something QuickBooks never allowed us to do and it's made a massive difference in our workflow.

Cons

Hard to bypass processes when you need flexibility. Sometimes feels like you're stuck in bureaucratic red tape that slows things down.

“Modern interface”

Pros

The interface feels really modern and everything is so simple.

Cons

Customer service can be slow to respond and when they do get back to you, the help isn't always what you need.

“easy to create reports”

Pros

Creating reports is easy and I can easily monitor hours worked while processing payroll.

Cons

I honestly can't think of anything negative to say about it. This question is a bit annoying since it forces you to write something when there really isn't anything wrong.

“Support team doesn't fix anything”

Pros

The interface has a really clean design that makes using it effortless.

Cons

My access permissions keep changing randomly and when I reached out for help through our company rep, their support team couldn't actually fix anything. They just gave me workarounds instead of solving the root problem. Honestly felt like they didn't have the expertise to properly troubleshoot or explain what was going wrong. I'm still dealing with the same issue, just using elevated access as a band-aid solution now. Also, some of the workflows like Time Off History are pretty confusing and could definitely use some work to make them more user-friendly.

“smooth sailing so far”

Pros

Support team really knows their stuff and can help you work through any issue that comes up.

Cons

Haven't found anything to complain about yet. Been using this for three years now and everything's been smooth sailing.

“Saves so much time on benefits processing”

Pros

Paylocity cut down my benefits processing time dramatically during open enrollment and handling the payroll deductions became much more simple.

Cons

I really wish there was integration with a travel management company so expenses could automatically sync back into the expense module.

“support quality declines with time”

Pros

The all-in-one setup really works well for us. Payroll is convenient and doesn't give me headaches. I appreciate how recruiting flows right into onboarding.

Cons

Support drops off significantly once you're up and running. Getting answers can be frustrating and the quality really depends on which rep you get. They constantly point you to PEAK articles rather than actually helping you troubleshoot. There's no way to switch between admin and employee views when trying to guide staff, which is a real pain since the interfaces look completely different.

“A great payroll partner”

Pros

It has been a great partner for our fast-moving business. When we need services outside of what we offer, I feel comfortable referring clients to them. The feedback from clients has been fantastic after handing them off and I'd recommend Blue Marble to any firm that needs global payroll help. Scott Johnson, their Partnerships Manager has been awesome at keeping communication strong between our teams. He's been a go-to resource for us.

Cons

I can't think of any issues at the moment.

“Simple but navigation could improve”

Pros

I love how we can manage all our foreign payrolls in the same system and pull a variety of payroll reports with ease.

Cons

Compared to our old system it is a huge upgrade. The only thing I don't love is how hard it is to go between foreign payrolls. You always have to go back to the main screen to switch between countries.

“Quick support and price could be better”

Pros

The team members I interact with are super knowledgeable and always quick to respond!

Cons

I wish the pricing in some international markets could be more competitive.

“User-friendly solution”

Pros

UI is amazing. Transitioning to it was easy and the team assigned to our account has been super helpful with everything.

Cons

We have got no complaints about the system so far.

“very supportive team”

Pros

The system is really user friendly and the team members are so supportive and knowledgeable.

Cons

I don't have any dislikes with it.

“Excellent setup.. no problems”

Pros

Setup support and training were spot on and the reporting features are excellent. Everything went exactly as planned and they stuck to every commitment they made.

Cons

honestly I can't think of anything that went wrong. Everything went just as planned and they kept all the commitments they made.

“very useful payroll system”

Pros

Compared to the system we used before, thisl has been so insightful. It gives us detailed breakdowns of our payroll transactions.

Cons

I have not found anything I dislike while using the system.

“amazing customer support”

Pros

their support has been fantastic as we add new countries and the central reporting is a game-changer.

Cons

Some payment partners in local areas are definitely better than others. While most of them work just fine.

“good service but needs a design upgrade”

Pros

My customer service experience with their reps has been great. it is easy to use and the reports are incredibly efficient.

Cons

While the platform is easy to use it looks a little outdated. A design upgrade could make the product even better.