Paylocity Reviews

“Clean layout”

Pros

The interface is well organized with a clean layout that makes it convenient for daily tasks.

Cons

Working with multiple FEIN's makes everything way more complicated than it should be. Setting up shift differentials is confusing and took me forever to figure out.

“take long to resolve issues”

Pros

Automated payroll processing features really organize my workflow and make everything much more efficient.

Cons

The response time for fixing problems is frustratingly slow, especially when dealing with tax-related issues that can drag on forever. I find myself constantly having to chase down updates instead of them proactively communicating with me about progress.

“Solid Platform”

Pros

Covers everything we need for managing our team from hiring to retirement.

Cons

I wish there was more transparency about what's coming next in terms of new features and services.

“growing range of features”

Pros

The range of features keeps growing based on what users actually need which I really appreciate.

Cons

Support team needs better training and response times could be faster.

“Feels organized”

Pros

Their customer service here is absolutely outstanding. This platform is incredibly user-friendly and everything feels well structured.

Cons

The report builder gets pretty confusing when I'm trying to pick the right fields.

“support rarely provides a solution”

Pros

Having all my tools consolidated in a single location makes everything so much more easier to handle.

Cons

Support responses are frustrating. They usually say they need to do more research or there's no solution available right now.

“Happy with it so far”

Pros

I appreciate how this software helped us bring payroll operations in-house, which gave us much better control over onboarding processes, benefits enrollment and overall payroll administration. After leaving our previous PEO arrangement, we're really satisfied with everything this platform offers.

Cons

Would really love to see global payroll options since we have employees all over the world.

“excellent colloborative approach”

Pros

I like the personal attention and collaborative approach. You can count on them to jump in and provide support whenever you need it.

Cons

Sometimes the support team seems less experienced since they're still training newer staff as the company grows.

“Quick solutions to my problems”

Pros

The support team gets back to me really fast whenever I have questions

Cons

Seems geared more toward bigger businesses rather than smaller ones

“keeps employees connected”

Pros

It has everything I need in one place, making it so much easier to keep employees engaged and connected.

Cons

The portals don't communicate or sync properly, especially with PTO. There's no way to set up a test user for onboarding new people.

“Simple tool with good support”

Pros

Really simple software with great support. They're constantly rolling out new features which keeps things fresh.

Cons

Customer service team keeps switching our representative around, which makes it hard to build a consistent relationship

“Manages recruitment tasks well”

Pros

The onboarding process is really smooth and I appreciate how well it handles recruitment tasks. The HRIS functionality works great for managing employee data.

Cons

I haven't really encountered any issues while using this system.

“efficient payroll solution”

Pros

Payroll features are efficient, along with the reporting tools and expense tracking. Feels easy to use and I can find what I need without getting lost in menus.

Cons

Finding solutions can be frustrating since everything revolves around PEAK articles and they don't always cover what you need help with.

“Recruiting portal is the best”

Pros

Recruiting portal is great. It's my favorite feature. The automatic posting flow to other job sites works beautifully and saves me tons of time.

Cons

The interface can be pretty confusing in certain sections. Definitely not as simple as I'd hoped

“need more specialists in the support team”

Pros

I like how user-friendly the tools are and how everything I need for HR is consolidated in one place, which saves me from jumping between different platforms.

Cons

The support team could really use some specialists. Right now it feels like your dealing with generalists who cant always dive deep into specific issues I'm having.

“Modules work perfectly together”

Pros

The way all the different modules work together perfectly.

Cons

When I need support, they just point me to their PEAK articles that don't always solve my issues.

“customer support is a disaster”

Pros

The interface is actually decent compared to other payroll solutions I've used and there are lots of features available. We've had this for a few years now and overall the UI design is solid.

Cons

Customer service has been a total disaster for me. I've reached out multiple times about FSA issues and always left my contact info for a callback but I never heard back from anyone. I'm definitely going to suggest that our HR department switches to a different provider.

“Short time-out period”

Pros

Customer support remains helpful, though reaching a representative takes longer than before. Some reps are more knowledgeable than others. Contacting the Client Rep Lead can take up to 2 days sometimes and I often dont get email responses so I'm constantly following up.

Cons

The timeout period is way too short. I'm constantly having to log back in throughout the day which gets really annoying. Each function has its own separate module so switching between HR tasks and timesheet tracking really slows things down. You can't open multiple instances at once either, which would make it so much easier to work with different modules side by side. We've been struggling with our G/L report since day one and even with a consultant helping us, it's still not working properly. For those of us on the West Coast, the 4:30 cutoff time for payroll is just too early. Our workday doesn't end until 6 PM PST so we're always feeling rushed trying to get everything submitted within the 2-day window.

“had to cancel it”

Pros

Honestly, there wasn't anything that stood out as particularly beneficial for our needs. We ended up canceling because it just didn't seem like the right fit for what we were trying to accomplish.

Cons

Setting it up was pretty confusing. When I talked to other people in payroll, they said this isn't how things are usually handled in our industry.

“Solid investment”

Pros

The capabilities here are truly impressive. You can do almost anything HR-related that comes to mind. Just the reporting and analytics features make this a solid investment.

Cons

The rollout could have been better organized. We faced some delays that pushed us past our deadlines, which was frustrating when we had commitments to meet.