Total 137 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

35%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M
Melisse

Banking, 51-100 employees

Less than 6 months

4.0

Survey Performance Pro

Pros

I find it easy to navigate and move around within the software.

Cons

Theres currently no way to complete a 6-month review and receive a score with those comments showing up on the annual review as well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

K
Karen

Banking, 51-100 employees

More than a year

4.0

Executive Vice President

Pros

The accessibility and ease of management are notable. The software offers great features and receives regular upgrades.

Cons

The small format when printing performance documents is terrible. Building forms is limited and feels clunky. It would be convenient to attach documents (links) to actual performance forms instead of having to navigate to a different area to find them. The routing process remains difficult especially when involving multiple appraisers.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

C
Christen

Banking, 51-100 employees

Less than a year

4.0

Performance Pro Review

Pros

Its relatively straightforward to use though it takes some time to adjust to setting up positions and factors.

Cons

I find it relatively easy to use although setting up positions and factors initially requires some time to adjust. However navigating the Reports section can be challenging. For instance when I try to generate a report with all factors listed it only shows a portion of them.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

J
Jessica

Banking, 11-50 employees

More than a year

4.0

Performance Pro User Feedback

Pros

I find it convenient for the end user to sign documents.

Cons

I would prefer a better format for creating documents that require signatures and step-by-step instructions. When not in use I tend to forget the steps involved in creating these documents.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

L
Laura

Banking, 101-500 employees

Less than a year

4.0

Performance Pro has added a whole new level of professionalism to our employee appraisal process.

Pros

The electronic nature of evaluations allowing them to accompany employees throughout their career with our company was a crucial feature for us. We utilize the program for various evaluations and to store other employee documents.

Cons

One drawback is that the program doesnt notify HR staff when evaluations are completed and signed by all required personnel. This means we have to manually track completed evaluations for processing performance pay increases.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

B
Barbara

Hospitality, 500+ employees

More than a year

5.0

Extremely Please with Performance Pro and the excellent support offered

Pros

Its functionality is impressive. Theres been significant backend work to ensure easy navigation for the end user. Despite some managers limited internet skills they find the software very user-friendly.

Cons

My main issue is the inability to fully customize the system to align with our appraisal cycle and make global changes or set dates. Each appraisal needs to be manually adjusted which can be time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Heather

Banking, 11-50 employees

More than a year

4.0

Review-Hopewell Federal

Pros

The system is well-organized and easy to navigate. I appreciate the ability to customize it to align with our credit unions culture and terminology.

Cons

It would be helpful to have a history feature on the employee data screen. This way we could track changes such as when someone changes positions during an appraisal cycle More effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

P
Pam

Government Administration, 51-100 employees

Less than 6 months

4.0

Great Customer Service and Great Product!

Pros

Its user-friendly for both appraisers and employees.

Cons

We havent encountered any issues yet!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Andrea

Not Specified, 51-100 employees

Less than 6 months

4.0

Performance Pro

Pros

My experience so far has been with training as Im new to this. However your staff especially Adam has been fantastic!

Cons

Ill need to follow up on this later.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

C
Candice

Banking, 51-100 employees

More than a year

4.0

Performance Pro Review

Pros

I value the available template forms like the Verbal Warning and Achievement templates. The Notes section is also helpful for documenting meetings and coaching sessions.

Cons

Weve faced some challenges using the system for performance appraisals when an employee has multiple managers or positions throughout the review period. During the last review cycle we had significant organizational movement and some employees had three or More managers who needed to submit review information.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

R
Renee

Not Specified, 500+ employees

More than a year

5.0

Ross Innovative Employment Solutions

Pros

We utilize this tool solely for our annual evaluations. While we believe it could be More beneficial if used More widely and consistently we are satisfied with its performance as an annual evaluation tool.

Cons

Its not very user-friendly when only used once a year.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

S
Shannon

Philanthropy, N/A employees

Less than 6 months

4.0

It was very easy to use.

Pros

Our employees found it very easy to use and our managers were also pleased with this product.

Cons

I dont have any comments to make. So far all my inquiries have been promptly addressed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Chris

Banking, N/A employees

More than a year

5.0

Performance Pro Summary Review

Pros

The ease of use accountability with appraisers maintaining the database creating your own factors and the friendly and helpful staff whenever I have a question!

Cons

Currently I dont have any dislikes. Its possible that Im not utilizing the entire system as intended.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jennifer

Philanthropy, N/A employees

More than a year

5.0

Ease of Use of Performance Pro

Pros

Performance Pro has proven to be an excellent product for our organization. Specifically it caters to our performance review process by being user-friendly and adaptable to change. It was crucial for us to find software that could accommodate our 9-point rating scale job-specific competencies and work plan goals and Performance Pro delivered on all these fronts.

Cons

Im satisfied with everything. My experiences with Performance Pro including training customer support and implementation have all been positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jeff

Accounting, N/A employees

Free Trial

4.0

Owner, DPS

Pros

Owner DPS

Cons

Some components and functions are not scalable and should be more customizable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J
Jennifer

Not Specified, 51-100 employees

Free Trial

5.0

Performance Pro - Easy Peasy

Pros

Utilizing Performance Pro truly facilitates what every HR head seeks in streamlining the Performance Management and Review process. Convincing the organization about the importance of effective Performance Management is challenging enough having a solution like Performance Pro that offers web-based tools to guide rather than restrict the process has been nothing but beneficial for employees and in achieving business results.

Cons

Its more of a wish than a complaint. Id love it if the system could integrate with our HRIS system. Fortunately Ive heard that this integration will be possible very soon!

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

J
Jennifer

Management Consulting, N/A employees

Free Trial

5.0

Performance Pro - Making everyone's lives a little easier

Pros

Performance Pro addresses most of the challenges associated with any Performance Management process. The ultimate goal in implementing an effective Performance Management process is to make it efficient and effective. Performance Pro accomplishes this by streamlining the Performance Management and Review process through its web-based solution eliminating the need for paper documents to support reviews performance improvement plans coaching forms etc. Everything is consolidated in one system and fully customizable. While other systems may offer customization for a fee Performance Pro allows me to customize most elements of the Performance Review process and forms for free and its incredibly user-friendly. Theres a wide range of factors to choose from goals can be tailored for specific positions and they can be reviewed and evaluated periodically with employees throughout the year. If you need to justify the cost to your CEO consider the reduction in administrative expenses and the immediate return on investment as your goals and factors align directly with business objectives.

Cons

Theres nothing specific that I dislike about the product. If I had to wish for something it would be full integration with my HRIS system. And it seems that this wish will be granted soon!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10