Not Specified, N/A employees
More than a year
“It facilitates the evaluation of employees and has an excellent customer service”
Pros
The customizable nature of Performance Pro aligns company objectives with solutions facilitating employee performance evaluation. Its ideal for HR personnel and offers excellent customer service.
Cons
Load times are sometimes too slow consuming a lot of computer resources. It takes a while to locate pages due to excessive clicking.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Higher Education, 500+ employees
More than a year
“Performing performance reviews for mid-year and yearly evaluations”
Pros
Creating benchmarks goals and initiatives for staff members is easy and electronic record-keeping eliminates paperwork loss and enhances accountability.
Cons
Going back to make changes after submitting items can be challenging. Its not as straightforward as it should be.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“Great management system and user friendly!”
Pros
This platform eases HR workload is user-friendly and efficient for report generation. Customer service is helpful and respectful resolving issues promptly. It allows for customized employee yearly appraisals.
Cons
Notifications have occasionally failed to come through causing delays in workload. This happened after an update requiring us to reset settings but it was resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 51-100 employees
Less than 6 months
“Cumbersome to use and not entirely user intuitive”
Pros
You can review and automatically copy goals from the previous year for evaluation in the current year.
Cons
The UI could be More intuitive and aesthetically pleasing. It currently looks like a basic interface without much flair.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
3
Automotive, 101-500 employees
Less than a year
“Very great system and easy in use.”
Pros
Performance Pro is highly customizable and user-friendly aiding in team development. The Account Manager provided helpful support.
Cons
Remembering to update the system for new hires terminations etc. can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than 6 months
“Allows an evaluation of employee performance promoting healthy competition within the team”
Pros
Excellent customer service aligns individual objectives with strategic initiatives ensuring employee commitment to the company.
Cons
Adapting to changes in updates can be difficult and there have been instances of missing email notifications.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Great perfomance management software”
Pros
Its a powerful and easy-to-use software for evaluating professionals based on company goals offering automated practices and customizable templates.
Cons
Its a bit slow to load but still a viable option. Customer service is available for assistance.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Not Specified, N/A employees
More than a year
“Really poor UX”
Pros
I appreciate that both the supervisor and subordinate can sign off comment and grade their own goals.
Cons
The softwares UX is poor making it difficult to navigate and find areas. It doesnt provide clear errors for unfilled fields hindering progress.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
5
Functionality
3
Facilities Services, 11-50 employees
More than a year
“Not the easiest software to use..”
Pros
Its helpful for setting and tracking goals with quarterly updates and documentation features.
Cons
Its complex and doesnt prompt you to save which is unusual. Navigation isnt straightforward.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Computer Software, 51-100 employees
Less than 6 months
“Not an easy to use software”
Pros
The implementation team is very helpful though other interactions may vary.
Cons
Apart from the implementation team theres nothing I like about this software. Its not user-friendly and support is lacking.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
4
Functionality
3
Philanthropy, 500+ employees
More than a year
“Performance Pro is a complex system but the placement of items is not very intuitive.”
Pros
Performance Pro allows for goal setting and quarterly tracking merging self-evaluation with supervisor assessment.
Cons
The placement of elements isnt well thought out and the lack of a save feature is odd.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
8
Functionality
6
Management Consulting, 51-100 employees
More than a year
“Awesome program for HR”
Pros
Its very user-friendly and great for documentation and evaluations with knowledgeable and friendly customer service.
Cons
I cant think of any cons. Customer service promptly resolves any issues so theres little to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 101-500 employees
More than a year
“The site is easy to use with some provided guidance and their customer service is the best ever!”
Pros
I like that the software is easy for staff evaluations and highly customizable.
Cons
The system can be slow and delayed making mass editing challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 500+ employees
Less than a year
“Easy to get used to!”
Pros
Transitioning to electronic use has eliminated paper for our organization making updates easier.
Cons
While there are areas for improvement overall its a fantastic system. Stressing the importance of defining competencies accurately from the start is crucial for efficient setup.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Computer Software, 101-500 employees
Less than a year
“Performance Pro is an awesome review tool!”
Pros
It provides customizable automated email reminders for evaluations on any frequency and simplifies educating staff and managers on updates.
Cons
This is our companys first experience with performance management software. So far Performance Pro seems to offer the features and flow we need.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
More than a year
“Basic system, easy to use and excellent for small business, industry specific.”
Pros
Educating staff and managers is straightforward with detailed updates easily distributed.
Cons
Some features apply company-wide but Id prefer the ability to customize per employee or department.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Insurance, 11-50 employees
Less than 6 months
“There's better systems out there.”
Pros
I find that I can create many custom questions for performance reviews and the process is becoming automated.
Cons
We explored various performance review systems before settling on one. While the system offers many capabilities we believe software should be intuitive for anyone to use. The UI could use significant improvements.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
8
Computer Software, 11-50 employees
Less than 6 months
“You get what you pay for”
Pros
This product is affordable and allows for storing reviews for multiple years. It also enables inputting goals in various areas and supports both manager and self-appraisal.
Cons
The system loads very slowly and feels outdated. It requires multiple clicks to reach desired pages.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Not Specified, N/A employees
Less than a year
“Phenomenal - brought clarity, consistency and transparency to our performance management efforts.”
Pros
Performance management becomes a collaborative process between employees and managers. It offers a meaningful way to track goals and job competencies for a comprehensive performance picture. Employees can access their profile and related documents anytime. The ability to create internal Forms is excellent facilitating sending collecting signatures and storing for reference.
Cons
I hope to see Compease and Performance Pro fully integrated in the future allowing for a single sign-on. Currently they are separate applications and integration would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 51-100 employees
More than a year
“Implementation went smoothly and support when I have questions has been great.”
Pros
The tools available are user-friendly including responsive instant messaging with support staff and abundant resources in the help section. Step-by-step walkthroughs with pictures are particularly helpful.
Cons
It would be helpful for appraisers to be able to send appraisals back for editing by the employee not just administrators.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10