Personio Reviews

“Excellent value and support

Pros

This service offers excellent value and I find customer support outstanding, it lets me handle payroll and staff administration efficiently and pick up the system quickly.

Cons

To be fair, I ran into a bit of confusion when learning the process automation initially, yet I managed to grasp it fairly quickly, otherwise, I haven't noticed any issues I can point to.

“Clear layout and attractive design

Pros

What I appreciate is the website's clear layout and really attractive design, I can also locate all the information very conveniently.

Cons

For me, the only drawback with this tool is that I'd like to have more options for how documents are displayed.

“Easy-to-use with strong integration

Pros

I find the tool really easy to use, offering a wide range of options, a clear layout and strong integration with other software tools.

Cons

We're completely satisfied so far, nothing has caused any issues for me or my colleagues and we haven't found anything that bothers us.

“Centralized HR task management

Pros

One aspect that stands out to me is how it centralizes so many HR tasks in a single spot. Vacation requests, time tracking and payroll become far simpler to manage, both from an employee's perspective and for HR professionals. The layout feels tidy and easy, so I didn't have to spend ages learning how to use it. I also value the visibility it provides, I can check my remaining vacation days, access important documents and download payslips whenever I need them, without having to bother HR.

Cons

That said, there are a few rough edges: some parts of the app can feel sluggish or awkward to use, particularly when pages take a while to load or when moving between different sections. The reporting tools are another weak point, I often wish they were more adaptable and offered deeper customization. And although the platform handles most of the fundamental HR processes, I still end up doing several smaller workflows by hand which is a bit frustrating.

“Smooth payroll setup

Pros

Payroll is easy to set up and runs smoothly with minimal effort and I appreciate the simple connection with our tax advisor plus easy document sharing with the team, while time off, absence and sick leave management work very well

Cons

I find other features hard to use and pretty inflexible, onboarding and offboarding feel tough with little room for customization, for example, once I tick an item I can't uncheck it. There are only templates, so every new hire needs a whole new template (I can't add extra tasks). Navigation is awkward and nonconvenient and support is a hassle since only the owner can reach out, not even an admin

“Clear site for HR documents

Pros

The site is really clear and well-organized. I can immediately see my absences, pay slips and other important documents. Submitting time off requests is super easy and I can put in vacation requests without any fuss. Everything is simple to find and pretty self-explanatory.

Cons

Sometimes the site loads a bit slowly. I would also like it if vacation and sick days were shown in distinct colors so I could tell them apart more easily.

“Concise company-wide overview

Pros

platform is really easy to use and delivers an excellent user experience and I appreciate that it provides a concise view of every colleague across the company which genuinely helps me and my team stay connected and organized.

Cons

Overall, there isn't anything major to complain about, the recent design changes look attractive but I do need to spend some time learning how to navigate the new layout. All in all, this tool meets our requirements very well.

“simple all-in-one HR software

Pros

clear layout really stands out and I find it convenient to use, bringing all HR functions together in a true all-in-one HR software.

Cons

I'm really disappointed with their customer support, it's slow to respond and when they do reply the answers are often way too long, loaded with unnecessary detail and don't actually help solve my issue.

“Helpful time tracking and reporting

Pros

wide range of features for time tracking, payroll, HR management and reporting is impressive and I find them very helpful.

Cons

In my experience, the customer support leaves something to be desired because response times can be quite long at times.

“No-frills work management

Pros

This no-frills work management app is easy and I really appreciate that it's built to focus on exactly what I need, including requesting holidays, accessing employment documents, submitting reimbursement claims and handling other work tasks.

Cons

I'd love to see additional capabilities like quarterly review modules and more great reporting tools so performance evaluations are better supported, similar to what some competing platforms already offer.

“Easy leave and employee self-service

Pros

Managing time submissions, absences, vacations and overall leave in one place is easy and I appreciate the clear org-chart visuals and simple employee self-service.

Cons

For me, document management, especially things like reference letters, is tough and I see very little automation for creating or drafting them.

“Limited features for transactions

Pros

clear layout and natural system behavior really impress me and I find it easy to locate what I need and operate without hassle.

Cons

these two features limit the functionality for me, the absence of a DATEV Lodas interface and a proper way to transfer movement/transaction data.

“Cluttered system with poor support

Pros

Payroll integration, even if partially automated, is appreciated and I find that it was a key reason we switched from absence.io to this tool.

Cons

Honestly, the whole system is really cluttered and not very convenient. We currently pay roughly EUR7,000 per year for what is essentially a small team's subscription and the pricing structure leaves little room for flexibility. The way vacation days are calculated kept being incorrect and I could only locate the settings to fix those mistakes with support's help. The web portal isn't even responsive and the mobile app feels like a joke both in features and scope, plus the customer service is only marginally accommodating.

“Easy onboarding and offboarding

Pros

Keeping an overview of what needed to be done was easy and I find the onboarding and offboarding process easy and much simpler to handle.

Cons

Not a big fan of the layout, I think it's unnecessarily complicated and that complexity makes it easy to miss things when I'm using it.

“simple and clear dashboard

Pros

The dashboard feels very convenient to me and I really like that it gives a easy overview of the information I need.

Cons

I find myself getting confused when absences are tracked only within the calendar year, for example, carried-over absences aren't deducted from the total.

“easy admin and UI

Pros

Using it feels easy and I find the clear admin permissions and uncluttered UI very effective.

Cons

I'd like it to become an all-in-one delivery platform that also lets me run user surveys, track performance and handle HR compliance.

“User-focused design efficiency

Pros

user-focused design is excellent and I find the functions I use most are only a click or two away.

Cons

Would be really helpful to include templates for commonly used time entries when I'm clocking my working hours, so I wouldn't have to enter the identical start and end times manually each and every day.

“Clear and simple controls

Pros

interface is very clear and I find the controls convenient.

Cons

At certain points, I felt there could have been more options for customization.

“Indispensable employee management

Pros

Managing employees across the board has been incredibly useful and I find this tool indispensable.

Cons

Personally, I find it can get pretty pricey, yet in my view it's still worth the money.

“Constantly evolving platform

Pros

platform shows constant evolution and I find that updates genuinely consider the end user, especially for the German market, handling complex payroll processes and administrative requirements efficiently.

Cons

Occasionally it feels to me like they're missing some local specifics, for example the Netherlands holiday allowance and I had to purchase extra entities when we wanted to fully embrace international payrolls.

“Limited Android app functionality

Pros

Personally, I find it easy, easy to use and provides just the essential features.

Cons

On Android, I find the app so limited that it feels almost pointless to me.

“Extremely unsatisfactory experience

Pros

digital personnel file and recruiting module are very useful and I appreciate how they align our HR workflows.

Cons

We have unfortunately had predominantly negative experiences with this tool. At first the sales process felt fine and the contact came across as friendly but my team quickly felt rushed during the decision-making phase. They pressured us to decide within a week, saying certain discounts would no longer apply otherwise which felt completely unnecessary for a long-term HR-tool choice. After we decided and began implementation it became clear that the implementation manager, who had been highly praised up front, seemed unmotivated and took a very long time to reply to our questions. In the end we handled most of the implementation ourselves. During that phase we had various questions and reached out to the support team repeatedly but average response times were about a week and some issues dragged on for up to six weeks before being resolved. Their terms and conditions promise much faster reaction times than we actually got. We spoke with them about this exact problem and were told improvements would follow: the Growth Team said they would pass on a high-priority request to support so we wouldn't have to wait so long. In our experience nothing changed and we could not see any effect of that promised prioritization. Another major issue throughout sales and the later process was inconsistent information from different employees: multiple people from this company repeatedly assured us certain platform features existed but those features turned out not to be available later on, at least not in the subscription plan the sales team had recommended to us. Ultimately we had to upgrade to a higher plan just to get the functions we were shown and that had been a primary reason we chose this tool in the first place. The upgrade process itself was cold and lacked goodwill from the Growth Team, we were basically told that because we were loud as a customer we couldn't expect special treatment. No one admitted mistakes and they showed little understanding of our perspective as customers who had been misadvised. Instead we were blamed for not testing the features more thoroughly ourselves. To top it off, a supposedly solution-focused call was given only 15 minutes of their time. All in all this has been extremely unsatisfactory.

“Simple record-keeping

Pros

Maintaining records and documentation about my interactions with the company is simple and I find the tool helpful for this purpose.

Cons

From my perspective, it would be helpful if the app provided a bit more detail about the team, specifically from a teammate's point of view rather than a supervisor's.

“Feature-rich with responsive support

Pros

software offers numerous features and I've had good, responsive contact with support.

Cons

It's not particularly convenient, I've had to figure out where each feature is located.

“Clear and logical layout

Pros

layout is very clear and logical and I find the tool easy to follow.

Cons

Honestly, I have nothing to gripe about, everything fits and works as it should for me.

“Easy-to-use interface

Pros

interface is clear and easy to understand and I love that features aren't hidden, I can handle recruitment, calendars and tracking without extra help.

Cons

After an update, some of my colleagues' calendar entries got scrambled which I found frustrating. Still, I don't have many other complaints, just a few small adjustments here and there would make it even better.

“Well-explained software

Pros

This tool is clearly explained and I find it easy to understand.

Cons

There's nothing I can criticize about this tool, I really like how the app's layout is organized

“Fast login and organized app

Pros

Logging in is fast and I find the app very easy to use with a clean, well-organized layout.

Cons

Haven't come across any drawbacks so far and I haven't noticed anything negative yet.

“Reliable daily HR software

Pros

software is quick to use and very well executed and I find it reliable for daily HR tasks.

Cons

I can't think of anything I don't like at the moment.

“Go to HRIS

Pros

When it comes to compliance and basic HRIS tools, there aren't many alternatives that can match this software.

Cons

The software can become costly due to the additional charges for many features. The recruiting tool and performance tool are not state-of-the-art.

“Comprehensive HR management suite

Pros

The system offers a full-featured HR management suite and I find managing recruiting and job postings easy thanks to the built-in job boards which saves time.

Cons

For me the price becomes quite high once the promotional discount period expires.

“Easy time tracking and requests

Pros

Logging hours, recording absences and submitting time-off requests is easy and I find it easy to use.

Cons

Honestly, there's nothing in particular I dislike about this tool, it's more that I simply don't use some functions and other parts are off-limits because I don't have the necessary permissions.

“Clear absence management interface

Pros

absence management interface is clear and easy to use, though I find that approvals could be improved to allow reasons to be provided.

Cons

At first the new dashboard felt a bit confusing, it took me a little while to get used to the layout.

“Convenient calendar and time-tracking

Pros

calendar, time-tracking and payslip downloads are convenient and I like using them.

Cons

For me, the org chart offers weak display options and I can't track time asynchronously between my phone and my laptop.

“Excellent usability and mobile features

Pros

usability, user interface, mobile app and time-tracking features are excellent and I really appreciate them.

Cons

Honestly, I can't find anything about this tool that I don't like.

“User-friendly all-in-one HR system

Pros

What I appreciate most about this solution is its user-friendly interface combined with great capabilities that bring recruitment, onboarding, payroll and performance management together in a single system which has noticeably boosted efficiency and organization across our HR team.

Cons

I've noticed it has trouble correctly accommodating local absence policies in certain countries.

“Impressive employee management and support

Pros

I'm really impressed with the employee management. Having a centralized database for all employee information has significantly improved our ability to monitor performance, manage time off and stay compliant with regulations. Its integrations with other tools we use have boosted our overall productivity even further. Another area where this tool shines is customer support, the support team responds quickly, knows their stuff and consistently goes the extra mile to resolve issues or answer questions. Their commitment to customer satisfaction was clear and made our transition to the tool extremely smooth.

Cons

One minor downside I've noticed is that the options for customizing reports are a bit limited. It would be great if I could design custom reports with more flexibility so we can better meet specific requirements and tailor the data views to our needs.

“Modern and simple interface

Pros

tool's modern, clean interface is impressive and I find it convenient enough that even someone without deep technical knowledge can use it easily. I was able to plug it into existing systems and workflows without any hassle.

Cons

I can't really assess other features because, as a single user, I only record my attendance and vacation days here. For that purpose the software works flawlessly and handles everything I need without a problem.

“easy setup and updates

Pros

setup is extremely easy and I always get clear information about new updates.

Cons

Reports don't always work reliably for me and I have no option to assign a deputy for a leadership position.

“Useful and easy-to-operate HR tool

Pros

This HR tool is very useful and I find it easy to handle and easy to operate.

Cons

However, some helpful automations, like automatically subtracting compensatory days for overtime, aren't available yet, I still have to manually deduct them in the overtime account myself.

“Simple and fast to use

Pros

Its simplicity and speed of use are impressive and I find everything very clear.

Cons

Lately, I've noticed there is always room for improvements.

“User-friendly customizable reports

Pros

interface is very user-friendly and I didn't need any expert training to use it. I can easily customize the reports I want to build and include a variety of conditions.

Cons

From my experience, the product would need further development to scale well across multiple locations. Although I appreciate that the tool offers highly customizable fields, when you're operating across many countries with centralized functions like HR analytics, you often need built-in features for local rules (for example a 13th month salary, different working time rules, or specific fields for country-specific allowances). I also miss more dynamic field options, having dependent dropdowns or similar dynamic inputs would really cut down on data-entry errors when people are populating the system and make the tool much safer to use.

“Limited multi-account support

Pros

simple, self-explanatory interface is thoughtfully designed and I genuinely find it easy to operate in daily use.

Cons

For me, the main drawback is that the tool isn't built for multiple accounts yet, although the team behind it is already working on adding that capability.

“Extremely easy navigation

Pros

Navigation is extremely easy and I find the platform covers all essential HR services.

Cons

I am completely satisfied with this tool across the board.

“simple everyday HR tasks

Pros

For everyday HR tasks, the tool covers everything I need and I find it really convenient.

Cons

The initial setup demanded quite a bit of my time and effort.

“Clear interface with comprehensive features

Pros

This tool is easy and comfortable to use and I like how clearly it displays all features. I also appreciate the company org chart, leave management and the ability to get an overview of my colleagues' availability. Managing my own profile and accessing payroll documents is super easy.

Cons

It's hard to pinpoint. Maybe a few items in the onboarding pane aren't editable by me in certain cases. There are some details I can't change even though I'd like to. That might be because I don't have administrator rights. Apart from that, I'm really impressed overall.

“simple modern design

Pros

design and interface feel convenient, modern and easy to me.

Cons

I'm lacking DATEV-integration for automated payroll.

“Modern design with strong support

Pros

modern design and helpful customer support stand out and I find everything is available in a single place.

Cons

On the downside, I've run into growth-related bugs, payroll needs more development and the ratings/reviews area could use significant improvement.