Pinpoint ATS Reviews

“Nice experience with excellent support

Pros

Using the system is easy thanks to clear menus and fast reach to important tools. Live help responds right away, is on-point and well informed. The account manager stays professional throughout, offering prompt, useful support at each step.

Cons

Hardly anything to complain about with Pinpoint. It runs reliably and small problems get fixed fast thanks to top-notch support.

“flexible hiring hub that delivers real value

Pros

We're big fans of Pinpoint. The platform has given our teams, managers and potential hires a brilliant hub to work from. It's super flexible so we can tweak settings to suit our processes and roll with changes as they happen. It also surfaces data we didn't have before which lets us plan recruitment more strategically. The automated tools cut down on manual admin and free the team to focus on candidates. The Pinpoint support crew are quick to respond and helpful when we suggest changes. Overall it's genuinely brought a lot of value to our organisation.

Cons

Nothing major comes to mind right now. There are a handful of features that could use some tweaks but we're confident they'll arrive thanks to our ongoing feedback and the work we do with the team.

“Should stop with frequent updates

Pros

Connecting to job boards was effortless so posting roles and going through candidate CVs was easy.

Cons

It was updated a lot which made maintaining a steady workflow hard. When we used it there weren't the AI tools other vendors offered. Also the account manager seemed absent, not sure we had one though support did act fast when problems came up.

“quick to learn but customization should be easier

Pros

We liked how simple the platform was, people across our organization were able to learn and use it quite quickly.

Cons

Pinpoint didn't offer an easy way to customize features. Most things relied on preset templates that had to be modified to make changes.

“Minor privacy quirks

Pros

It is really easy to use & the customer support is fantastic. Online help was super useful.

Cons

Occasionally had to add or remove items from prefilled questions. Also ran into an issue where the interviewer could see emails between recruiter and applicant and couldn't fix it.

“Simple for everyone

Pros

Pinpoint is super easy to use. The layout makes sense so both hiring managers and applicants can find their way around without fuss. Being able to keep clear contact with candidates inside the ATS helped us move quicker and secure top people.

Cons

It'd be handy to switch from one candidate to another more quickly, maybe add a forward arrow so you can jump to the next candidate in the pile?

“enhaced hiring flow

Pros

One thing that stands out about Pinpoint is its fast access and smooth navigation through the hiring process.

Cons

Not much to dislike about Pinpoint but if making a suggestion it'd be to have fewer questions.

“smart automation that saves hours

Pros

Pinpoint's AI-powered automation and easy-to-use layout are what impress most. It cuts down hours of manual screening by smartly pairing applicants with open roles.

Cons

The interface is easy to use but mastering advanced capabilities like in-depth analytics and workflow automation can take some time.

“hiring made easier

Pros

Pinpoint makes the hiring process much easier.

Cons

Occasionally the buttons won't respond. They usually start working again soon

“simple, flexible, reliable

Pros

Very simple to use and it offers plenty of ways to tweak settings.

Cons

Haven't come across any issues with this software yet.

“sourcing that just works

Pros

Using Pinpoint makes sourcing new people easy and the app is incredibly dependable. We appreciate how it simplifies recruitment so we're able to bring in the strongest possible hires.

Cons

Never any hesitation with Pinpoint, it performs every time.

“strong HR workflows

Pros

Pinpoint is excellent for HR teams to build easy and simple workflows and keep tabs on newly hired staff.

Cons

We found Pinpoint could be a bit pricier than other similar options out there.

“centralized hiring with manual friction

Pros

Fits our specific needs, lets us monitor hiring across all of our portfolio companies from a single spot.

Cons

Many tasks remain manual especially around sourcing and scheduling which makes things laggy. We've also experienced several problems getting it to sync correctly with LinkedIn.

“Simple for managers

Pros

Super simple and really simple to use even for hiring managers who are reluctant.

Cons

The overall candidate search needs polishing and the display doesn't scale well on a laptop.

“Desktop layout is good

Pros

Pinpoint has a clear, user-friendly layout that makes handling applicants and listing roles easy and very efficient.

Cons

Mobile interface feels rough and needs polish for better usability on the go.

“functionally frustrating

Pros

Visually attractive design. That's all for now.

Cons

Lacks a TON of core features. Updates and fixes drag on for ages. Customer support chat with Emilia is unresponsive. We've nearly been with Pinpoint a year and only just met our account manager--he never bothered to reach out until now.

“simple to use with manual gaps

Pros

The system is really simple to use overall and they push regular updates that continually add useful improvements to the product.

Cons

At times rescheduling interviews can be a little manual and fiddly.

“automation that saves real time

Pros

Love the automation for ATS and interview scheduling, it saves tons of time.

Cons

The onboarding section needs work, they're already working on fixes!

“Joyful to use but just a bit slow

Pros

Easy to use, strong integrations and the clean UX make it joyful to use.

Cons

It sometimes loads a little slowly. This downside is fairly minor when you really consider everything else overall though.

“great scheduling buried in complexity

Pros

The scheduler works really well, you can create booking links so applicants can pick times with several interviewers at once. For example they offer four time options and it will match them with two interviewers who are free. Also lets you feature hiring manager bios and lay out the interview steps right on the careers page.

Cons

Would be great to view candidates from multiple openings on a single screen, at the moment it's not easy to see someone across several jobs. Some parts of the user interface are confusing, it's easy to lose track of what needs changing and where and a lot can't be adjusted quickly in the moment. For example, to build an interview workflow you must create an interview template, an email template and a scorecard but oddly you really need to finish the interview template last even though it seems like it should be the main one. There are also email sections you can't change, the system pulls copy from another field in the interview template so if you want to alter that you have to exit, open templates, edit the template and start over. Even after that some pieces remain completely non-editable. Candidate notes and messages are locked to a specific job so hiring managers reviewing someone for their vacancy won't see earlier feedback or notes unless they first go into "other applications." Managers often miss context because the product doesn't support instinctive navigation. Reporting looked promising in the demo but is missing some key metrics, you have to hack progression rates between stages to track them and they're not as easy to find as in other ATS products. Automation capabilities are limited right now, with few triggers for connecting to Zapier. They have fixed some confusing choices (candidates used to have email fields split by job) but overall new features seem to be released more slowly than other ATS I've worked with.