Pinpoint ATS
Last Updated
Key Takeaways
Generated from the text of customer reviews
Pinpoint provides applicant tracking for talent acquisition teams hiring for different roles and locations. Recruiters and hiring managers at mid-market and larger organizations most widely use the platform. Users praise interface and candidate experience while some find advanced workflows difficult to configure. Its August 2026 release added AI usage visibility, candidate consent for AI Notetaker, and workflow updates.
Our Verdict
Pinpoint is a good option for established talent acquisition teams that hire regularly across departments and locations. Users generally find the platform easy to use. Its value is more apparent for organizations with enough hiring activity to justify a dedicated ATS. Pricing is quote-based and falls within the mid-market range and may make less sense for businesses with occasional hiring needs. We recommend Pinpoint for growing and larger organizations that need an ATS for ongoing recruitment.
Overall Rating
Based on 60 users reviews
4.6
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
$17
per user per month
Pinpoint ATS Specifications
- Recruitment and Applicant Tracking
- Employee Onboarding
- Payroll Integration
- Alerts/Notifications
What Is Pinpoint ATS?
Pinpoint is an applicant tracking system (ATS) that manages recruitment from vacancy planning to candidate selection and onboarding. It offers tools for application forms and agency recruitment. Teams can also manage candidate workflows, interviews, assessments, and onboarding through the platform.
Pinpoint allows hiring teams to create different workflows for different roles and departments. This means each vacancy can follow a process that matches its requirements. The software also gives organizations control over candidate information, recruitment activity, and user access.
What Is Pinpoint ATS Best For?
Pinpoint stands out for its multi-stream recruitment workflows. Recruiters can create separate hiring processes when different roles require different steps. A sales position, for example, can follow a different process from an engineering role. The same applies when hiring practices vary by location or seniority. This setup lets teams manage different recruitment processes within one ATS without forcing every vacancy through the same workflow.
How Much Does Pinpoint ATS Cost?
Pinpoint pricing starts at $17/user/month. This base price can be influenced by other additional costs like:
- Custom Integrations: Budgets around $1,000–$10,000+ one-time
- Data Migration: Estimated $1,000–$5,000+ one-time
- Custom Development: Estimated $1,000–$10,000+ one-time
Users generally view Pinpoint's pricing positively in relation to what the platform offers. Some reviewers consider it reasonably priced for its capabilities, while smaller organizations may find the cost harder to justify. The value tends to be greater for teams with regular hiring needs that use more of the platform's recruitment features.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Pinpoint ATS Integrations
The software has integration capabilities with several HR and recruitment tools, including:
How Does Pinpoint ATS Work?
You can use Pinpoint to manage the recruitment process from setting up a vacancy to onboarding a new hire:
- Log in with your account credentials to open the recruitment workspace
- Set up your teams and user permissions. You can also create workflows for different types of hiring
- Create a job opening and publish it on your career site, job boards, or through referrals and agencies
- Review incoming applications and move candidates through the relevant hiring process
- Assess candidates using screening steps, interviews, assessments, and scorecards
- Automate tasks and messages that need to happen during the hiring process
- Handle offers and any required background or reference checks before moving a candidate to onboarding
- Monitor hiring activity through reports and dashboards
Who Is Pinpoint ATS For?
Pinpoint ATS is used in many industries, including:
- Education
- Financial services
- Healthcare
- Hospitality and leisure
- Legal
- Logistics and transportation
- Retail
Pinpoint ATS Use Cases
Pinpoint fits organizations with hiring requirements that change depending on the workforce, role, location, or brand involved. The following scenarios highlight where that flexibility can matter most.
1. Hiring Contractors Alongside Permanent Staff
Pinpoint helps companies that employ full-time staff while also hiring contractors for seasonal projects or specialist assignments. Contractors may follow different approval and onboarding requirements. Talent teams can manage both groups within the same system without putting them through an identical recruitment process.
2. Filling Senior And Specialist Positions
Senior and specialist roles have fewer applicants, but the selection process can involve more review. A hiring manager may need several interviews and assessments before an offer is made. There may also be more people involved in reaching the final decision. Pinpoint keeps candidate evaluations and hiring decisions together as the process moves from application to selection.
3. Running Graduate And Internship Hiring Programs
Graduate and internship programs can attract hundreds of applications in a short period. Recruiters need to review applicants and arrange interviews while keeping candidates informed throughout the campaign. Pinpoint gives early-career hiring teams one place to manage each stage of these recurring programs.
4. Coordinating Recruitment Across Global Teams
Pinpoint can accommodate different recruitment requirements in different countries without forcing every local team into the same process. Teams can handle their own hiring workflows and candidate communications while the central talent function keeps visibility across recruitment activity. This setup suits organizations that need some local flexibility while maintaining a consistent view of hiring.
5. Maintaining Separate Hiring Experiences Across Brands
A group with several brands may want each business to present a different careers site and application experience. Someone applying to a luxury hotel may have a different experience from a candidate applying to a retail chain or a newly acquired company. Pinpoint allows those differences to remain in place while talent leaders can still see recruitment activity across the wider organization.
Is Pinpoint ATS Right For You?
Pinpoint is worth considering when a growing hiring operation starts to outgrow a single recruitment process. Teams can set up different workflows for different types of hiring while keeping permissions and reporting in the same system. This can work well for organizations recruiting different locations or brands or handling both permanent and contingent hiring.
citizenM operates 36 properties across Europe, North America, and Asia Pacific and makes around 600 hires each year. Its previous HRIS was not designed for high-volume recruitment across multiple locations, so parts of the process were managed through spreadsheets and email.
Security matters more when recruitment involves larger teams and operations across different regions. Pinpoint holds ISO 27001, ISO 42001, and SOC 2 Type II certifications. It also provides SSO, SCIM, role-based access, and audit logs. Its security documentation covers regional data handling and privacy requirements. These controls may be important for organizations with formal security or compliance requirements.
A small organization with small hiring and only a few recruitment workflows may not need this level of structure. Pinpoint makes more sense for an organization that has outgrown spreadsheets or a basic ATS and needs different recruitment processes without maintaining separate systems.
Still doubtful if Pinpoint ATS is the right fit for you? Get in touch at (661) 384-7070, and we will help you make an informed decision.
Pinpoint ATS Features
Recruitment Reporting And Analytics
Pinpoint ATS features recruitment reports that give talent teams a view of hiring activity for different roles and departments. Recruiters and managers can use them to check recruitment progress and see where candidates are getting held up. This gives teams more detail than relying on individual recruiter updates.
Recruitment Agency Portal
Pinpoint's recruitment agency portal gives external recruiters a place to submit candidates for approved vacancies. Internal teams can control the jobs and candidates each agency can access. They can also track what happens to agency candidates after they are submitted.
Application Forms
Application forms can be adjusted for different vacancies, so recruiters can collect information relevant to each role. Candidates provide these details as part of the application. Hiring teams can then review the information before deciding which applicants should move into the screening process.
Background Checks
Background checks can be started within the recruitment process as a candidate moves toward employment. The results stay connected to the candidate's record rather than sitting in a separate system. This gives recruiters one place to follow pre-employment screening.
One-Way Video Interviews
One-way video interviews allow candidates to record their answers without arranging a live interview. Recruiters and hiring managers can watch the responses later as part of their assessment. This can help teams review a larger group of applicants before scheduling live interviews.
Pros And Cons of Pinpoint ATS
Pros
Candidate comparison makes it easier to assess applicants' side by side
Recruiters can make changes without needing extensive technical knowledge
Hiring teams can adapt the platform as recruitment processes change
Recruiters can move through candidate records without excessive navigation
Provides easy process for hiring managers to participate in reviews
Candidate communication is easier to manage from the recruitment workspace
Cons
Reporting can lack some metrics needed for deeper recruitment analysis
Email previews and signature controls have some reported limitations
Certain platform changes have made established processes harder to maintain
Pinpoint ATS Reviews
Total 60 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars22%
3
Stars7%
2
Stars2%
1
Stars0%
Share your experience
Logistics and Supply Chain, 500+ employees
More than a year
“Nice experience with excellent support”
Pros
Using the system is easy thanks to clear menus and fast reach to important tools. Live help responds right away, is on-point and well informed. The account manager stays professional throughout, offering prompt, useful support at each step.
Cons
Hardly anything to complain about with Pinpoint. It runs reliably and small problems get fixed fast thanks to top-notch support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 500+ employees
More than a year
“flexible hiring hub that delivers real value”
Pros
We're big fans of Pinpoint. The platform has given our teams, managers and potential hires a brilliant hub to work from. It's super flexible so we can tweak settings to suit our processes and roll with changes as they happen. It also surfaces data we didn't have before which lets us plan recruitment more strategically. The automated tools cut down on manual admin and free the team to focus on candidates. The Pinpoint support crew are quick to respond and helpful when we suggest changes. Overall it's genuinely brought a lot of value to our organisation.
Cons
Nothing major comes to mind right now. There are a handful of features that could use some tweaks but we're confident they'll arrive thanks to our ongoing feedback and the work we do with the team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 101-500 employees
More than a year
“Should stop with frequent updates”
Pros
Connecting to job boards was effortless so posting roles and going through candidate CVs was easy.
Cons
It was updated a lot which made maintaining a steady workflow hard. When we used it there weren't the AI tools other vendors offered. Also the account manager seemed absent, not sure we had one though support did act fast when problems came up.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
3
Functionality
6
Frequently Asked Questions
Does Pinpoint offer an API?
Yes. API support is available for the software to integrate with a variety of third-party tools.
What other apps does Pinpoint integrate with?
Pinpoint offers integrations with a number of HR tools, including Rippling, Deputy, Paycor, and BambooHR.
Who are the typical users of Pinpoint?
The platform caters to a number of industries and sectors, including hospitality, legal, financial services, and architecture.
What level of support does Pinpoint offer?
Customers can gain assistance with Pinpoint through a knowledge base, email, and phone.
Does Pinpoint ATS have a mobile app?
No, Pinpoint ATS does not have a downloadable mobile app.
What language does Pinpoint ATS support?
Pinpoint supports multiple candidate-facing languages, including Spanish, French, German, Welsh, and Arabic. The available language options may vary by account settings.
What types of pricing plans does Pinpoint ATS offer?
Pinpoint pricing starts at $17/user/month. You can request a personalized Pinpoint ATS cost quote for your business today.



