Total 81 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars59%
4
Stars25%
3
Stars12%
2
Stars1%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Kenneth
Religious Institutions, 1-10 employees
More than a year
“expensive payroll with unclear benefits
Pros
I like how this tool makes setting up employee payroll easy. It calculates and updates taxes and allows for easy payment to federal and state authorities.
Cons
This tool Payroll feels extremely expensive to me, with price changes that aren't always explained or accompanied by added benefits.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Junaid
Not Specified, 1-10 employees
Less than a year
“Convenient for online integration
Pros
It integrates easily with QuickBooks Online. I can track hours, account for taxes and access records without hassle.
Cons
I've noticed a hefty annual cost for full access to all features and I found the interface not particularly user-friendly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Maricela
Hospital & Health Care, 11-50 employees
Less than 6 months
“simplified bookkeeping and receipts tracking
Pros
Bookkeeping has become easier for me. I can keep up with receipts, vendors and income efficiently.
Cons
Okay so... I see that it isn't easily compatible with all software so I often need additional programs.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
cyndy
Consumer Services, 1-10 employees
Less than 6 months
“Professional invoicing and payment automation
Pros
I can create and send professional invoices, accept online payments and set up automatic reminders and recurring invoices.
Cons
What bothers me most is how everything costs extra and adds up quickly, for example, Payroll, Time Tracking and Inventory Management aren't included in base plans. Annual price increases and additional fees for multiple users also make it pricey.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Kris
Mental Health Care, 11-50 employees
More than a year
“simple setup with automated taxes
Pros
The setup process is simple and I love that taxes are automatically managed. Creating new employee records is quick and easy.
Cons
I don't like that some features can't be removed and help isn't always friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kurtis
Recreational Facilities and Services, 11-50 employees
More than a year
“payroll without needing an expert
Pros
Using this tool, I don't feel like I need a payroll expert. It links nicely to workforce, allowing employees to view pay stubs and manage their own bank and tax info.
Cons
Handling holiday pay isn't simple, I wish there was an easier way to calculate time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Angelina
Construction, 101-500 employees
More than a year
“Smooth long-term payroll experience
Pros
We have used this system at our company for years. Payroll is easy and the experience is smooth.
Cons
Sometimes the file runs slow but it's not a big enough con for me to stop using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angie
Education Management, 11-50 employees
More than a year
“feasible payroll with easy adjustments
Pros
I find this tool simple, making payroll is really easy. Errors are easy to correct, adjustments simple and customer service is always helpful.
Cons
Integrating with time tracking software can be tricky though I think that's usually due to the other software rather than this tool Payroll.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Jenna
Accounting, 1-10 employees
More than a year
“less user-friendly for tax automation
Pros
Integration with QBO helps me keep everything in one place, from payroll to bookkeeping to taxes.
Cons
I find that it isn't as user-friendly as other tools when automating taxes, EDD filing, etc. and I wish these processes were more automated.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Will
Computer Networking, 11-50 employees
More than a year
“automatic handling of hours and numbers
Pros
Being able to input all my hours and numbers and have this tool handle the hard work is a huge relief.
Cons
Previously I had some issues but a software update about a year ago fixed them. Now it's smooth sailing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carol
Staffing and Recruiting, 1-10 employees
More than a year
“Extremely user-friendly reporting
Pros
The tool is extremely user-friendly and I love that reports are easy to understand.
Cons
At the moment I don't have any issues with this tool Payroll.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Events Services, 1-10 employees
Less than a year
“quick and easy information access
Pros
The platform is easy to use and I can quickly find the information I need.
Cons
While overall it's a good platform I wish it automatically communicated payslips to staff, it would be ideal if the system sent them directly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Erica
E-Learning, 1-10 employees
Less than a year
“autopilot payroll functionality
Pros
For me it's easy to use and mostly runs on autopilot.
Cons
Payroll taxes don't happen automatically, I have to go into QB to approve them before sending.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Stephanie
Health, Wellness and Fitness, 1-10 employees
Less than a year
“User-friendly with responsive helpline
Pros
This tool is extremely user-friendly. I also appreciated being able to easily reach someone on their helpline when I had questions.
Cons
I really don't have any negative comments about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Food & Beverages, 11-50 employees
More than a year
“effortless account integration
Pros
I find it simple to use and connected to all GL accounts, making entries effortless.
Cons
Setup probably took the most time but I expected that when engaging new software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor
Non-Profit Organization Management, 1-10 employees
More than a year
“Easy payroll with automation
Pros
Using this tool is very easy and automation has helped me a lot.
Cons
Sometimes the workforce login for employees doesn't work properly which can be frustrating for me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Sarah
Accounting, 11-50 employees
More than a year
“automated payroll and tax management
Pros
Okay so.... I love the ability to automate payroll for both hourly and salaried employees. I also value the automation of payroll tax accruals for filing and payments.
Cons
I noticed that the software doesn't calculate Simple IRA deductions correctly so I have to manually adjust each payroll.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Brandon
Security and Investigations, 101-500 employees
More than a year
“Simple check writing and tracking
Pros
Writing and printing checks is simple for me. It's a great way to keep track of invoices, paychecks and more.
Cons
It took me a while to figure out everything but that's because there's a lot to the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Health, Wellness and Fitness, 11-50 employees
Less than a year
“great support and guidance
Pros
Contacting support whenever questions arise is very simple and easy in my opinion.
Cons
At times I think payroll isn't set for the correct pay date or the 14-day cycle isn't consecutive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Yousaf
Business Supplies and Equipment, 1-10 employees
Less than a year
“Perfect for payroll management
Pros
Payroll management and updating employee information is really simple for me with this tool.
Cons
I find the search function a bit hard to use and think it could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
