QuickBooks Payroll Reviews

“fast support and simple invoicing”

Pros

Customer support quickly looked into the issues we were running into, suggested switching to a different browser, then remotely accessed our computer and resolved problems like the missing gear icon. What I appreciate most is how simple it is to invoice customers.

Cons

At this time, we do not have any suggestions for improvement.

“Love the quick chat help”

Pros

It didn't take long to get comfortable with it and I absolutely love having the chat option available when I need quick support. Really appreciate that feature being there.

Cons

One thing I do wish QuickBooks Online handled better is customer deposits. We require some customers to pay 50% upfront for materials before work begins and QBO doesn't really support that process. That part ends up being more complicated because we have to kind of trick the system to make it work.

“fantastic support every time”

Pros

The support was professional, friendly and incredibly efficient. My questions were answered clearly, accurately and without delay which made the whole interaction a pleasure. I have consistently had positive experiences with the QuickBooks support team and this was no exception. Really appreciate the excellent service.

Cons

Honestly I don't have anything negative to mention. It's always a pleasure working with this team.

“Superb support for payroll”

Pros

Full Service Payroll comes with outstanding customer support. The team is consistently thorough, responsive and genuinely helpful whenever assistance is needed.

Cons

One improvement I'd still like to see is the Online version offering the same kinds of reports as the desktop version since those are much simpler to customize and a lot easier to read.

“works well with my business”

Pros

I am still getting familiar with everything it offers but it already seems to connect really well with my business.

Cons

A few of the search features don't always take me directly to the exact place I need to go.

“reliable payroll and banking tracker”

Pros

Keeping up with our day to day banking and payroll is very easy with this software and the whole system is simple to use.

Cons

At this point I honestly have not run into any issues or negative problems with the software.

“Simple flow”

Pros

The interface is very user friendly and the whole system is simple to use. Everything flows well and stays connected which makes the overall experience really amazing.

Cons

Nothing comes to mind at the moment. I'd probably have to come back to this later if anything changes.

“powerful payroll for small teams”

Pros

Running payroll for a small business with fewer than 10 employees, this has covered everything we need. Next-day direct deposit is a huge plus and the automatic tax calculations and payments save a lot of time and stress. It also connects perfectly with our QuickBooks Online account so the reports I rely on are updated automatically with payroll expenses. On top of that customer support has been excellent as they really know payroll and have been incredibly helpful.

Cons

Compared with QuickBooks Desktop, the reporting options are not as extensive and report customization is fairly limited.

“simple payroll entry convenience”

Pros

Entering information is pretty convenient and easy which makes using the software really pleasant.

Cons

The system can feel a bit intimidating when you're first getting started and trying to learn how it works.

“Reliable payroll functionality”

Pros

Using QuickBooks Payroll has been very easy. The functionality is the best, it stays consistent and the whole system is simple to work with.

Cons

At times, we run into communication issues between QuickBooks Payroll and TSheets.

“quick to learn and use”

Pros

Getting comfortable with this product was outstandingly simple. Learning how everything works didn't take much time at all which has been a huge plus.

Cons

From time to time, there's a small glitch when I am paying contractors but it's usually manageable and not difficult to work around.

“Taxes handled perfectly”

Pros

Everything runs reliably and it has made my job so much easier. I no longer have to stress about filing payroll taxes on time because the system takes care of all of that for me.

Cons

I do wish there were more control available for me or at least for my CPA, whenever an issue comes up.

“payroll history at a glance”

Pros

I find it pretty easy to use and being able to go back and review previous checks is something I really like.

Cons

The tax payment section inside the program can be a bit difficult to follow.

“simple payroll navigation”

Pros

The site is pretty easy to navigate so I can usually handle what I need without having to call for help.

Cons

When something needs to be fixed, it often takes several calls to get it resolved. Customer service tends to say no right away without really checking into the issue and only a small number of reps actually do.

“User-friendly integration”

Pros

QuickBooks Payroll is very easy to use and it connects nicely with the other applications I already use.

Cons

At this point I honestly cannot think of anything I dislike. Ha! If that changes, I'll definitely mention it.

“accurate payroll with helpful support”

Pros

Using QuickBooks Payroll has been very easy. It's user-friendly, accurate and the online support is helpful whenever needed.

Cons

Every now and then there's a server connection issue but it hasn't really interrupted my work.

“Check printing frustrations”

Pros

There is definitely a learning curve but once you understand how it works, it becomes fairly simple to use. The product has also improved quite a bit over time. Since I run a very small business and my pay changes from month to month, I have been able to figure out how to adjust it to fit what I need.

Cons

Printing payroll checks is where this software really falls short. It just doesn't seem possible to get the checks to print correctly. I have tried adjusting everything I can, including using Intuit checks and they still won't line up properly. I have contacted customer service many times and they keep insisting it's because of a pop-up blocker that isn't even turned on. We've gone through all the troubleshooting steps but nothing has fixed it. From what I have seen in the forums, plenty of other users are dealing with the same issue so it's clearly not just me. At this point I print on plain paper and handwrite the actual check which is frustrating because I'd really prefer to have the stub print correctly.

“excellent support and qbo integration”

Pros

Using QuickBooks Online together with the TSheets interface has been a really positive experience. The customer service team is usually outstanding when issues come up and problem resolution is handled very well. The agents on both phone and chat tend to be knowledgeable, well trained and capable of addressing concerns efficiently. (See below for a specific situation description.)

Cons

One frustrating limitation is that QBO and TSheets don't support project tracking at a more detailed level like tasks or milestones. Because of that, employee expenses assigned to projects have to be manually worked through in Excel just to invoice clients based on completed tasks or milestone progress. It's surprisingly complex especially since it's hard to imagine a project existing without tasks or milestones.

“payroll entry is smooth”

Pros

Submitting and processing payroll is usually very easy.

Cons

Some information is hard to find and not everything carried over from our desktop version the way it should have.

“helpful learning tools and mobile access”

Pros

Using it day to day has been pretty easy and being able to access it through the mobile app makes a big difference. The training courses are also really helpful, both for picking up the basics and building a bit of advanced accounting knowledge. I genuinely enjoy the learning side of it.

Cons

A lot of the glitches have been fixed but there are still a few that haven't been fully resolved. Reporting options feel somewhat limited. The Bill.com integration was a bit finicky, although it did get sorted out in the end. It's also frustrating when software changes are rolled out during holiday weeks.