Remote HR Platform Reviews

Pros

As both an administrator and an employee, I find the platform extremely simple and easy to navigate, providing a user-friendly interface that effectively serves the needs of both roles.

Cons

From my perspective, there are no major concerns, everything functions reliably and I regard Remote as one of the best solutions available.

Pros

As a user, I value the platform's strong compliance measures, the comprehensive health insurance options provided, the simple process for submitting requests through the interface and the consistently thorough support I receive when I need assistance.

Cons

Occasionally I have to reach out to the support team to resolve relatively simple issues which can feel unnecessary and adds extra steps to otherwise quick tasks.

Pros

I've found the system to be remarkably comprehensive, there hasn't been a single service I wanted to put into place that I couldn't and on top of that the customer support team has been consistently extremely helpful.

Cons

it becomes costly, particularly as the team expands and we add more users.

Pros

I appreciated how quickly they provided support and how efficient their onboarding process was which made getting started much smoother.

Cons

Although the team was generally helpful, I found it difficult to determine which invoice corresponded to which month because the billing descriptors were not always clear.

Pros

For me the platform is simple to navigate, backed by excellent customer support and whenever I need assistance I receive personalized guidance, I also appreciate that employees access solid benefits through the system and that they handle hiring directly without relying on external agencies.

Cons

I find the fee structure frustrating because annual charges are non-transferable to incoming employees which makes the service much less flexible than other EOR providers I have evaluated.

Pros

By using Remote, we have been able to expand our team across borders, recruiting exceptional talent without having to worry about the expenses and administrative burden of establishing a legal entity in each country, whenever I've had questions I have contacted their team on numerous occasions and consistently discovered that the assistance provided is comprehensive and highly informed, even addressing very niche queries.

Cons

At present I genuinely cannot come up with any criticisms since my experience has been free of issues with both the platform itself and the support services provided.

Pros

I'm grateful that the position is remote and I appreciate that virtually every administrative detail is taken care of accurately and with consistency by the platform.

Cons

Whenever I need something specific, particularly when it concerns payments or other monetary issues, I frequently find myself bounced back and forth like a ping-pong ball between Remote.com and the employer which is why I only gave four stars.

Pros

The website's user interface is clean and simple allowing me to manoeuvre through sections effortlessly and quickly access the information I need without confusion.

Cons

I would appreciate having a local account manager who is reachable within my own time zone because their absence during local business hours often makes coordination and timely responses more difficult for me.

Pros

I'm finding the application remarkably user-friendly, exceedingly simple in design and simple to operate while smoothly allowing me to move through each menu.

Cons

So far, I haven't explored all the features yet so I don't have any issues to report.

Pros

For the price, I find it very affordable and the people I interact with are pleasant.

Cons

I have experienced utter disorganization throughout the service since I never received a proper onboarding and only learned about essential procedures by persistently asking and it feels as if no one here truly possesses deep expertise, despite their ostensible 'expert' teams, I get the impression those groups frequently lack the knowledge they claim to have.

Pros

In my experience the platform offers highly customizable contracts and service options. This has made it much easier for me to hire both full-time employees and independent contractors in different countries, as it automatically adapts the agreements to meet local legal and cultural standards

Cons

In my dealings with Remote I have found that because they coordinate onboarding across several countries, the process can sometimes take longer than I had anticipated, particularly when legal intricacies or unforeseen regulatory hurdles crop up so onboarding has on occasion felt slower than expected, additionally, I have noticed a lack of customizable options for how contracts are signed and that support response times can be sluggish when the issue is time-sensitive.

Pros

Its simple, boasting a wealth of resources I can draw on, however, what truly sets it apart for me is the remarkably stable (low turnover) Account Management and Payroll teams, along with the rapid, efficient manner in which support tickets are processed.

Cons

Although I would very much prefer to manage every one of our entities and the Employer of Record responsibilities through Remote, we are currently constrained because we already employ Gusto for our United States operations which unfortunately prevents that consolidation at this time.

Pros

Our Client Success Account Manager consistently responds quickly and takes the initiative to deeply understand our business objectives which makes it much easier for our team to rely on him at critical moments often. He regularly collaborates with his product team to drive forward enhancements that have tangible benefits for our workflows and for the wider team.

Cons

The solution represents a substantial financial commitment and as our group grows I would really like to see more favorable pricing that better accommodates expansion and long-term budgeting. In my view, their current fee model feels somewhat odd when hiring in cohorts of around fifteen people since it would make more sense to provide a simple team pricing scheme with different quantity tiers rather than the approach they use now.

Pros

I'm grateful that all of the tools and resources I require are available on this single platform so I don't have to switch between different services.

Cons

Occasionally it takes a bit too long to get the answers we need to our questions and I'm left waiting when a quicker response would make things easier.

Pros

I repeatedly come across the '#NAME?' indicator during use and although it was initially perplexing, that persistent message at least made me aware that something in my formulas or references was incorrect which pushed me to dig into the issue and identify the broken element.

Cons

When I ran into the '#NAME?' error it left me frustrated because the notification provided no clear explanation or remediation steps and as a result I spent far too much time tracing the origin of the problem without any simple diagnostic guidance.

Pros

I appreciate the responsive customer support and the simple, easy-to-navigate interface that makes using the software simple and efficient.

Cons

There are aspects, like the Expense Reimbursement module, that I feel need refinement, for example, the per diem setting currently insists on a receipt which in my view is unnecessary and complicates the process.

Pros

I'm able to onboard and employ people in countries where we don't have a legal entity which allows our team to scale internationally without the administrative burden of setting up local operations.

Cons

There are occasions when I come across limited flexibility with certain complex contracts especially where bespoke terms or specific local compliance are needed and that can make the process more difficult than expected.

Pros

I appreciate how simple the interface is to navigate and their customer support is consistently excellent.

Cons

Although the platform handles many tasks well, I find its time tracking and wage compensation features somewhat restrictive.

Pros

I find the platform's layout to be remarkably simple and user-centric which makes initiating contracts and progressing through each step exceptionally simple, the whole workflow feels fast, readily available and clear so it significantly simplifies what would otherwise be a tedious process.

Cons

For smaller businesses or startups, I feel the current pricing structure is somewhat steep and could be adjusted to be more competitive since tighter budgets make affordable tiers important for gaining new users.

Pros

I received a prompt reply within 48 hours and throughout the process the team were exceptionally warm and focused on finding practical solutions to my issues.

Cons

My interactions with them were marked by simple, hassle-free contact and consistently very friendly communication which made coordinating changes easy.