Remote HR Platform Reviews

Pros

The platform is simple to operate and provides a simple, effective solution for managing payroll for employees based abroad.

Cons

However, I experienced limited flexibility when trying to arrange a prepayment for one of our staff members and the billing process separating pre-payroll and the final payroll forced me to duplicate checks and therefore created a significant amount of additional administrative work.

Pros

During my use of the platform, I experienced exceptionally rapid replies in the live Q&A chat and I find the team members consistently helpful and responsive.

Cons

Although useful, I find the service rather costly in certain situations, to the point where we end up paying Remote more for a single employee than that employee receives personally.

Pros

I find the payroll process to be quite predictable, with staff receiving their wages reliably, furthermore, benefits are provided in accordance with national regulations and invoices are processed and issued on time.

Cons

As an employee, I consistently struggle to locate the correct place in the system to submit my PTO requests and many colleagues share this confusion.

Pros

From my experience, Remote takes a no-nonsense approach, operating with a balanced mix of professionalism and pragmatism to effectively serve both employees and employers and I found their legal support team to be exceptionally competent.

Cons

I come across a situation where they were unable to provide the necessary flexibility which meant we could not relocate an employee to the Netherlands because Remote's pension setup lacked the flexibility to prevent a reduction in the employee's net pay, the employee refused to accept this loss and as a result we were unable to proceed and remained stuck with the position in the Netherlands.

Pros

Overall I find the platform exceptionally simple to navigate and when issues arise the support staff, particularly the Remote team as a whole, respond promptly and resolve problems effectively, furthermore, I appreciate that their product team listens to our feedback attentively and implements the necessary modifications to fulfill our company's requirements.

Cons

As for negatives, the payment due date feels too tight for my team, I would prefer it be extended by a couple of days to ease our cash-flow timing and the platform fees for EOR services seem rather pricey to me.

Pros

I appreciate that it clearly informs me and ensures compliance with local regulations while also simplifying the onboarding process and making it simple to draft and manage essential employment contracts and related agreements.

Cons

I wish the billing and invoicing were more transparent, providing a detailed cost breakdown and that the invoices could be presented in my preferred language.

Pros

I like how simple and easy-to-navigate the platform is since everything is presented clearly and it includes numerous step-by-step instructions for use.

Cons

One aspect I would point out is that competitors like Oyster have emerged so I'm curious how this product's pricing stacks up in comparison.

Pros

Since they handle all the administrative paperwork on my behalf, I'm able to devote my attention entirely to growing and managing the business.

Cons

I ran into trouble when I discovered they don't provide support for China and that limitation ended up creating significant problems for our operations.

Pros

From admin and employee/contractor viewpoints, the onboarding process ranks among the finest I've come across and their customer success team remains attentive and helpful, I also appreciate that they welcome input on the user interface.

Cons

We're still working through a few UI glitches but since they actively solicit client feedback, it isn't a deal-breaker for our team.

Pros

As a user, I found the website's UX simple and appreciated that our key account representative and the support team were consistently available to assist.

Cons

However, I experienced delays in response times during the executive's onboarding process as replies were somewhat slow despite the otherwise helpful support.

Pros

I find the customer support to be highly responsive and tailored to our requests and I appreciate that the interface is simple for team members while the back-end delivers dependable, well-rounded functionality.

Cons

It would be great if Remote expanded its country coverage for employment because I frequently need the ability to hire in additional regions that aren't currently supported.

Pros

I have truly valued the consistently attentive and helpful customer service I have experienced while working with Remote, as their team has been responsive and supportive throughout.

Cons

For me the pricing structure and most notably the costs associated with international insurance, often feels disproportionately high compared to the value received.

Pros

After a lengthy period of neglect, I finally have an account manager who is genuinely attentive and helpful although we endured two years with very little support. When I raise an issue they are proactive and do seem committed to pursuing a fair resolution for all parties, yet it typically takes substantial escalation before it reaches that point. The platform itself is simple to use and simple both from an administrator's standpoint and as an employee.

Cons

The lack of transparency and communication is a real problem. Important country-specific information is either missing or hidden behind a login we didn't get until after a year of issues. Support feels robotic and can't handle the real-world complexities of global hiring especially in countries like Italy, Norway and Portugal. The platform itself is too basic. It can't handle specific local rules, like Norway's unique PTO requirements which has led to multiple onboarding and offboarding failures. We've had employees get wrong information and these mistakes have ended up costing us a lot of money.

Pros

I consistently find that the team speaks to me in a respectful, warm and genuinely engaged way which makes interactions pleasant and reassuring.

Cons

When I require a response, the staff occasionally has to route my issue through multiple departments or higher tiers of support and that prolongs the resolution timeline.

Pros

We migrated all of our external contractors to Remote from a variety of previous providers and have found the transition simple, Remote's portal is incredibly simple and demanded virtually no training for our team. On the occasions when I required targeted assistance, Remote's staff responded promptly and helped me resolve the issues. I would certainly recommend Remote

Cons

This is a very small thing but since the platform has so many features, I'd love to be able to hide or remove the ones I know I'll never use. It would really help clean up the interface and make it feel simpler for me.

Pros

I've found the service to be excellent, with a powerful technology platform underpinning it and pricing that I consider to be quite reasonable overall.

Cons

In my experience payments that previously posted instantly now require several days to appear in my account and because the company is extremely strict about any late payments and may freeze accounts, this delay causes serious disruption to my operations.

Pros

They have been consistent in making the payments and beyond that I honestly cannot point to any other positive aspects to mention about them, as I have nothing more favorable to report.

Cons

Their customer service is terrible, for a month I have been chasing them to review my pay stubs and the only reply I have received is the vague "we're working on it sorry for the delay," while their sole channel of communication is email and the Colombian address listed for them actually corresponds to another company which I find highly suspicious.

Pros

Frankly, I have nothing positive to mention, there have only been problems from the very beginning.

Cons

I've found their customer support to be dreadful, their internal procedures disorganized and the computations neither transparent nor accurate.

Pros

I appreciate that the platform helps me to remunerate employees based in other countries without hassle

Cons

However, Im frustrated by their poor customer support, the slow procedures, repeated billing errors on invoices and what seems to be a lack of knowledge about international employment regulations and workflows

Pros

We encountered numerous issues with this service, including mistakes, false claims about offers and discounts, and inaccurate information from their staff. The entire experience was highly frustrating which causes a lot of stress for many of my employees and leading to several resignations.

Cons

I encountered several problems with customer service which was very disappointing.