Restaurant365 Reviews

“Integration causes scheduling confusion

Pros

Overall the platform feels user-friendly to me and I can easily navigate it while I also find uploading journal entries and memorized transactions far better than our old system.

Cons

We use the Toast POS integration and our biggest frustration now is that job codes from Toast only populate an employee's profile in this scheduling tool after they clock in using that code. It feels backwards because staff are assigned a job code at the time they are scheduled, not after they've started working. This mismatch causes confusion for managers building accurate schedules. Also I wish the notes functionality would allow entries to be linked to an email address so an email notification is triggered. Since that option doesn't exist we've continued using our old notes system.

“simple commissary order management

Pros

The commissary order tool stands out most to me and I appreciate how it lets me quickly check past orders and dates.

Cons

I don't find the interface very convenient.. while the minimal layout is appealing I've noticed it can be tricky for people I've trained to move through the app.

“All-in-one operational platform

Pros

I used to bounce between different tools just to manage clients, track time and handle invoices and it got exhausting pretty fast. Now I don't have to juggle multiple logins or worry about things falling through the cracks. It's all right there.... organized and simple. I'm so glad I made the switch.

Cons

For a small restaurant the yearly subscription ends up being a little too expensive for my operation.

“easy navigation and transaction visibility

Pros

From my perspective the menus are very easy to navigate and I can view every transaction without confusion.

Cons

I notice inventory entries sometimes take a bit longer than expected to be recorded.

“Broken promises and poor onboarding

Pros

To reduce costs and manage accounting, I used to rely on this tool and I found the third-party implementation team helpful.

Cons

For me the customer service experience started and finished with the sales team and they made a number of promises that didn't pan out. I've found incorrect billing dates and cycles, plus bank connection problems that I brought up during the sales call and was assured wouldn't be an issue but they turned out to be significant. There was no one overseeing onboarding. AP payments didn't begin until five weeks after our go-live. I've opened multiple "tickets" that remain unresolved and I have had no direct way to speak with someone to get my problems fixed.

“Disappointing setup and startup support

Pros

When reviewing finances I can drill down into individual transactions easily which helps me understand details quickly.

Cons

Aside from that most other features disappointed me particularly their startup support, setting up budgets felt like an afterthought and took a lot of time.

“Overcomplicated accounting and onboarding

Pros

Although I really like the range of features I do find the learning curve steep but I appreciate that it's cloud-based and that support responds quickly.

Cons

Honestly the basic accounting features should be far easier to set up and follow a more conventional structure, things like P&L, balance sheets, customer statements and the chart of accounts need a standard layout. There ought to be a default template you can customize for each business. We've never managed to use many of the extra features because they're hard to figure out and we're still struggling to clear bank items. Fixes always seem to cost extra and the onboarding felt excessive, too much information at once and very cluttered.

“unified platform with limited POs depth

Pros

Having all companies on one platform simplifies money movement for me and I appreciate that though I've noticed POS integrations like Toast feel limited.

Cons

I'm not a fan of the 'submit improvement' process, it feels tough and like it disappears into a void and unless I actively push and promote my suggestion, it never gains traction.

“unreliable system with weak support

Pros

While I liked was that in theory the platform should've integrated with multiple vendors.... I found only two of those integrations truly useful in practice.

Cons

For me the system felt overly complex and customer support was virtually non-existent I had to submit tickets and wait days for problems to be addressed and many issues were never fixed. The app also crashes and frequently malfunctions.

“comprehensive restaurant management suite

Pros

As an all-in-one solution I see value in having AP, AR, bank reconciliations, GL, HR, inventory and reporting all together.

Cons

As far as I can tell there aren't any drawbacks right now. Deployments can be lengthy because of testing and customization.

“Reliable system after full setup

Pros

After completing the setup, I find the system reliable and consistently easy to use.

Cons

The setup process was a little bumpy but once I got through it, it became really easy to use.

“secure platform for long-term use

Pros

From a security standpoint, I've always felt safe making purchases here and I trust it for long-term use.

Cons

Sometimes I miss perks such as free shipping and a bigger selection of candies and delivery can take an annoyingly long time on occasion.

“Lengthy setup with inconsistent support

Pros

During setup I experienced serious issues where I felt the process was a waste of money due to constant glitches and requests for additional payments.

Cons

The setup process is both lengthy and complicated and their instructors aren't the most patient or effective. I noticed they become annoyed when I'm unfamiliar with the finer points of a platform that often doesn't work as expected. On top of that, there seems to be high staff turnover so I never end up dealing with the same support people twice.

“Powerful reporting and analytics

Pros

For analysis work, I can drill into highly detailed data and I find the reporting and analytics features very great.

Cons

Honestly I struggle with the clunky interface and the software offers almost no in-app guidance to help me find what I need unless I already know where to look.

“Industry-specific restaurant solution

Pros

Based on my experience, I've found this tool congreatates nearly everything a restaurant needs and I appreciate that it's industry-specific with fast, efficient support.

Cons

Compared to the previous platform we used, I find this one less user-friendly overall. Generating the reports we were accustomed to has been somewhat harder and the scheduling module doesn't include a few staff notification options we relied on for shift changes. The product is clearly evolving and adding features so I plan to keep learning it in greater detail so we can eventually make full use of everything it provides.

“easy inventory and vendor management

Pros

After I finish configuring it for my specific location, managing inventory and vendor orders becomes remarkably easy, I can spot trouble spots fast and handle them without much hassle.

Cons

The setup took me an enormous amount of time and I felt the benefits are costly enough that I truly paid for what it delivers.

“simplified multi-location accounting

Pros

This platform has completely transformed how we handle restaurant accounting and I can now track finances easily while clearly seeing how each location performs.

Cons

At first it felt a little awkward to use, however the customer support team were so friendly and helpful that they guided us through everything.

“stress-free financial operations

Pros

For our team the software has made every financial transaction feel stress-free and I can monitor safe counts, add notes in the Manager Log and rely on automatic AP grouping that saves a lot of time.

Cons

I honestly haven't run into any major problems with this software. The only real challenge for me was the initial setup, having to input all of our regular products took the most time and effort. Once that bulk entry was finished, everything settled down and I've found the program to be consistently smooth, convenient and easy to use in day-to-day operations.

“simple interface with fast training

Pros

From my experience, the interface feels convenient and easy to work in and I noticed training took very little time even for new hires.

Cons

Honestly I didn't run into any significant issues with the software that demanded major updates. On the rare occasions there were hiccups, they were usually caused by our internal setup rather than the program itself.

“Recurring bugs and missing audit trail

Pros

Overall the software felt simple to use and I appreciated how smoothly it connected to accounting, operations, inventory and recipe costing.

Cons

Unfortunately the product has felt unreliable to me over time because we keep finding the same bugs that seem fixed only temporarily and then reappear after system updates. Support interactions have become increasingly distant and slow and I'm particularly concerned by the absence of an audit trail feature to log and trace changes or accounting transactions within the system.

“True all-in-one restaurant platform

Pros

What stands out most is that it works as a true one-stop shop and I've been able to replace multiple legacy systems with a single aligned solution.

Cons

When we pushed some features live, they weren't quite mature enough to meet our specific needs which I suppose is a fair trade-off for being early adopters, personally we learned a tremendous amount from those rough edges and I suspect the product itself evolved through that process as well.

“easy document attachments enable paperless work

Pros

One feature I really value is how easy it is to attach documents to entries which helped me move to a paperless workflow without hassle.

Cons

When I tried using it across several different companies, I found the interface wasn't very user-friendly and it became frustrating to manage.

“comprehensive accounting module

Pros

In daily use, I've found the accounting module extremely comprehensive and it covers everything I expected and more.

Cons

In my experience the managers' log and scheduling tools were noticeably weaker, I'm convinced there are much better products available on the market.

“user-friendly design with strong controls

Pros

What I appreciate most is the user-friendly design, the POS integrations and the strong financial controls that give me confidence.

Cons

There really aren't any drawbacks for me, it's met and continued to meet our needs for years.

“unified operations and financials

Pros

A big plus for me is how it merges operations with financials and I like that routine tasks such as AP and inventory entry are handled efficiently.

Cons

As a new user I'm frustrated by how unreliable it feels. While I'm trying to learn, I need stable, predictable behavior but this platform often fails to update cleanly or promptly. It might be because it's cloud-hosted, yet the frequent inconsistencies make me feel completely derailed and flustered.

“simple automation boosts accounting efficiency

Pros

From my perspective, the application feels very convenient and I've seen automation significantly boost efficiency for our accounting team.

Cons

I know the company is still fairly new so I do find bugs and occasional glitches but their support staff is excellent and they resolve problems immediately.

“simple to use yet highly customizable

Pros

What I like is how easy it is to use alongside the deep customization and I rely on the detailed information to manage every aspect of operations.

Cons

Sometimes, I do find bugs, occasional crashes and some faulty features but honestly that's pretty much the only major downside.

“Full visibility across inventory and products

Pros

Having all data at my fingertips makes a difference and I can easily track product issues from stock to recipes and purchases to spot subtle discrepancies.

Cons

Getting answers is difficult so I end up filing more complex support tickets than I'd like

“Detailed transaction tracking for accountants

Pros

As an accountant, I'm grateful that I can dig into every transaction detail and I value being able to upload documents as supporting backups.

Cons

I find that when system updates are rolled out, the application often needs about a week before it returns to normal operation and during that recovery time several other features or settings can end up disrupted or misplaced.

“centralized tools for new managers

Pros

As a first-time restaurant manager, I find it easy to use and I can manage scheduling, inventory issues and ordering from one central place.

Cons

The main drawback for me is that it is such a large program with so many features that it can be overwhelming to learn everything. Every day I seem to discover something new about how it works which is helpful but I really wish someone had given me a condensed crash course when I first started using the software. A short guided overview back then would have made picking up the system a lot less intimidating.

“Time-consuming employee permission setup

Pros

Over time I've noticed that searching by report type has become much more efficient for me.

Cons

For me setting up employee permissions is a tedious chore that often takes more time than it should.

“Poor support and communication

Pros

Frankly, I'm unable to find a single thing I like about this, we're seriously dissatisfied.

Cons

In my experience the customer support is awful and the complete lack of communication really ruins everything.

“Fast multi-location receipt retrieval

Pros

I'm able to retrieve receipts from multiple restaurant locations very quickly and without hassle. Pulling these reports is basically the main way I use this program.

Cons

Pulling a specific receipt requires several steps that feel like they could be simplified. On top of that, I have to log out and then log back in to view receipts for different restaurants in the same group since I can't access them all in one session.

“Promised features never delivered!!

Pros

When I only paid attention to their sales pitch, it seemed like a dependable product. The onboarding experience was excellent and the setup was handled smoothly. I appreciate that it's cloud-based. However the dashboard took ages to show accurate data. Now it has stopped working entirely and we've been told for a month that extra resources are being assigned to fix it. If the product actually delivered everything the sales team promised, I'd consider it a great solution. Sadly, in my experience the promises made by sales and the actual functionality are out of sync.

Cons

We experienced clear misrepresentations. Before deciding to move our systems from it, a number of features were promised but we've spent countless hours trying to understand why many inventory functions, such as PARs, don't work. Eventually we were told the feature is still under development. The kinds of responses we're getting from support after a year sound like this: 'There were some issues discovered that forced us to roll it back with the intention of re-releasing it shortly after. It has been deprioritized since then, however, I am expecting it to be re-released this quarter. I will follow up with our product team to get a more concrete expectation for you.' Or: 'They are working to correct it in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing.' Those replies keep coming but we still have no real solutions.

“Highly user-friendly for managers

Pros

I'm super impressed with how user friendly it is! All managers here love it!

Cons

On my phone the app definitely needs improvement! :) I want a more modern, user friendly interface overall in my opinion

“Powerful cloud accounting and reporting

Pros

As a user, I've discovered several things I really like: it's cloud-based so I can access it anywhere, it supports an unlimited number of users and I can attach invoice images directly when entering invoices. Bank reconciliations are incredibly fast and efficient, they honestly knock our socks off. There are lots of pre-built reports that I can tweak and being able to drill into P&Ls and balance sheets has leveled up how our team audits financial statements.

Cons

I've run into a few drawbacks that frustrate me: the development team often can't resolve bugs as quickly as I'd like and sometimes fixes take far longer than I expect. I also find the search feature could use improvement, while you technically can search for anything, you usually have to guess exactly how something was entered into the system to get useful results.

“Best-in-class ledger and budgeting

Pros

From my experience, the general ledger and accounting functions here outperform any other hybrid analytics-and-accounting packages I've tested. The budgeting feature is top-notch. I also really appreciate how simply data can be exported to Excel and then brought back into the system. In general, this platform has even helped me coach my operations managers into thinking and acting like full-fledged business managers!

Cons

It doesn't support handling credit card tip payouts that are included on servers' and bartenders' paychecks which is a limitation for our payroll.

“Tech-forward multi-unit accounting

Pros

it is very tech-forward and I like the uploading tools, they're great. Setting up new legal entities and locations is really easy for me. Reporting has been reliable and keeps improving and when bank reconciliation works properly I think it's excellent. Overall I consider it a strong option for multi-unit companies.

Cons

Software can be flaky on occasion although in my experience the problems are usually resolved fairly quickly.

“excel-like interface with easy exports

Pros

Being online-based and accessible from anywhere is something I really appreciate. The spreadsheet-style layout reminds me so much of Excel that it's immediately familiar to accountants which makes the transition feasible. On top of that, I find it incredibly handy that almost every report can be exported straight into Excel for further work without extra formatting.

Cons

Occasionally the processing feels slower than I'd prefer though I recognize that's a common trade-off with web-based software and not entirely unexpected.

“Great setup and accounting support

Pros

I received fantastic help from the setup team and the accounting experts, I really appreciated their guidance, thanks.

Cons

There were issues with some of the integrations and with a few system reports that I found unreliable.

“strong F&B platform integration

Pros

it integrates well with other F&B technology platforms, I really like this tool.

Cons

For me the lack of an ERP is a real bummer, I also find reports take longer than they should to update, with an ERP, they'd update automatically.

“clear POs financial reporting

Pros

perfect it is that how easily it links up with Toast and Aloha POS systems. In my opinion it's great at laying out the various financial reports, everything from profit and loss to the balance sheet is clear and digestible. For businesses with several sites, being able to view all locations under one login is really convenient since you don't have to toggle between accounts.

Cons

If you don't have some financial knowledge, I found the interface can feel a bit overwhelming and tricky to navigate. Coming in as a new user after everything is already configured doesn't help much, I struggled to grasp how things were organized. It would be helpful if the training resources were more user-friendly and I really wish there were step-by-step videos or simpler guides to get up to speed faster. On top of that, the platform occasionally runs slowly which has been frustrating when I'm trying to move quickly and get tasks done.

“cloud solution for multi-units

Pros

It's cloud-based and it lets me add unlimited users and supports importing Excel CSV files so I don't have to type everything in manually. For my multi-unit operations, it fills a gap that QuickBooks struggles to manage effectively.

Cons

Sometimes I notice core functions act up whenever they roll out new features, even when those additions shouldn't affect the basics. Support has improved recently but I've seen them get overwhelmed trying to onboard new clients while simultaneously pushing out additional feature development.

“great accounting with improvements

Pros

I rely on the comprehensive chart of accounts and the vendor and customer modules. It's simple enough that a novice can get around easily. I appreciate the Vendor AP FTP/EDI connections, POS linking and PR adjustment features. Bank connectivity is great and I can filter and search across every module. Intercompany transactions post automatically, it's cloud-hosted and I like that it's continually improving.

Cons

I struggle with setting up purchased items for EDI integrations.

“Glitchy with limited reporting

Pros

One feature I really like is Bank Activity, I can import bank transactions and, after setting rules for each bank account, R3 will automatically match and post those transactions for me. The AP Invoice and Journal Entry import tools are also a huge time-saver: with a few clicks I can upload large batches of invoices (for instance I can allocate expenses across multiple locations in an Excel spreadsheet or import all of my rent invoices for a month) plus journal entries (like Deferred Rent for the full life of a lease).

Cons

I've found it can be pretty glitchy, for example, DSS will sometimes poll as out of balance and Support doesn't offer an explanation. Another point is that reports only retrieve data going back up to two years which is really inconvenient for me. Also there isn't an Excel add-in like it's eXcellent Functions so I have to manually download GL detail and enter it into an Excel model every time.

“easy navigation and AP customization

Pros

This tool feels really user-friendly and is easy to navigate for me. I also appreciate that the AP transaction screen allows customizable columns.

Cons

Sometimes the software is a bit glitchy which disrupts how I work. My team can't upload multiple commissary orders at once and that limitation makes batch processing slow. Downloading larger reports can be slow at times, causing delays. I used to be able to attach a file to an approved invoice but now I have to unapprove the invoice before uploading.

“cloud accounting with good reports

Pros

What I appreciate most about this platform is its cloud-based nature and the feasible way it links with other industry systems, for example our point-of-sale software. The financial reporting features are vital for my company and after we migrated from QuickBooks to this solution I noticed an immediate return on that change. I'm also thankful that the vendor focuses on continual improvement, they keep evolving the product and remain a practical resource for the industry overall.

Cons

What frustrates me most about this tool is the Ad Hoc reporting, it's not convenient in my experience. I also find the vendor and customer profile pages clunky and struggle with being unable to move through the transactions area smoothly which makes routine tasks more tough than they should be.

“slow development, cluttered workflow

Pros

Overall I've found this software includes a bunch of genuinely useful features that have saved me a considerable amount of time. For example, the automatic inter-company transaction processing has removed countless manual steps from our month-end routine and having an EDI connection with most of our vendors dramatically cuts down invoice processing time. At first we faced frequent server connection and downtime problems but those seem to have settled and the system is much more reliable now.

Cons

From our experience, development of new features moves slowly and what is released often feels buggy. We were promised several capabilities to arrive 'very soon' when the system went live, yet many of those are only just appearing now after nearly a year and a half which has been frustrating. The built-in reports feel buggy and aren't very flexible and the way category options are organized overall comes across as odd and not convenient. Honestly the invoice and journal entry screens are visually cluttered and uncomfortable to work with for long periods and it's difficult to tell when several people are working on or approving the same invoices. They only recently rolled out workflows but in my comparison with other packages they're still pretty sparse and don't meet our expectations. Communication around planned server downtime is minimal at best which disrupts our ability to plan and get routine work done. To be fair, things have improved over time and system stability and performance are noticeably better than at the start.

“unfinished features and inventory issues

Pros

What I found decent enough was that the platform gives our site-level teams real-time financial access and I like that they can generate current Income Statements without waiting on corporate.

Cons

Using this software often leaves me feeling like it's not finished, there are a lot of promised features that either aren't there yet or don't behave the way you'd expect. In my experience, the invoice approval workflow, for instance, took ages to be rolled out and even now it can be unreliable. We also ran into problems where units of measure weren't translating correctly on our reports, that turned out to be a backend bug that took the developers weeks to resolve. On top of that, stock counts have been a recurring headache: I've seen strange, unexplained pricing shifts and even inventory counts vanish after a support rep said they 'looked into' the problem. All of this makes using the tool feel frustrating and immature at times.