Restaurant365 Reviews

“strong F&B platform integration

Pros

it integrates well with other F&B technology platforms, I really like this tool.

Cons

For me the lack of an ERP is a real bummer, I also find reports take longer than they should to update, with an ERP, they'd update automatically.

“clear POs financial reporting

Pros

perfect it is that how easily it links up with Toast and Aloha POS systems. In my opinion it's great at laying out the various financial reports, everything from profit and loss to the balance sheet is clear and digestible. For businesses with several sites, being able to view all locations under one login is really convenient since you don't have to toggle between accounts.

Cons

If you don't have some financial knowledge, I found the interface can feel a bit overwhelming and tricky to navigate. Coming in as a new user after everything is already configured doesn't help much, I struggled to grasp how things were organized. It would be helpful if the training resources were more user-friendly and I really wish there were step-by-step videos or simpler guides to get up to speed faster. On top of that, the platform occasionally runs slowly which has been frustrating when I'm trying to move quickly and get tasks done.

“cloud solution for multi-units

Pros

It's cloud-based and it lets me add unlimited users and supports importing Excel CSV files so I don't have to type everything in manually. For my multi-unit operations, it fills a gap that QuickBooks struggles to manage effectively.

Cons

Sometimes I notice core functions act up whenever they roll out new features, even when those additions shouldn't affect the basics. Support has improved recently but I've seen them get overwhelmed trying to onboard new clients while simultaneously pushing out additional feature development.

“great accounting with improvements

Pros

I rely on the comprehensive chart of accounts and the vendor and customer modules. It's simple enough that a novice can get around easily. I appreciate the Vendor AP FTP/EDI connections, POS linking and PR adjustment features. Bank connectivity is great and I can filter and search across every module. Intercompany transactions post automatically, it's cloud-hosted and I like that it's continually improving.

Cons

I struggle with setting up purchased items for EDI integrations.

“Glitchy with limited reporting

Pros

One feature I really like is Bank Activity, I can import bank transactions and, after setting rules for each bank account, R3 will automatically match and post those transactions for me. The AP Invoice and Journal Entry import tools are also a huge time-saver: with a few clicks I can upload large batches of invoices (for instance I can allocate expenses across multiple locations in an Excel spreadsheet or import all of my rent invoices for a month) plus journal entries (like Deferred Rent for the full life of a lease).

Cons

I've found it can be pretty glitchy, for example, DSS will sometimes poll as out of balance and Support doesn't offer an explanation. Another point is that reports only retrieve data going back up to two years which is really inconvenient for me. Also there isn't an Excel add-in like it's eXcellent Functions so I have to manually download GL detail and enter it into an Excel model every time.

“easy navigation and AP customization

Pros

This tool feels really user-friendly and is easy to navigate for me. I also appreciate that the AP transaction screen allows customizable columns.

Cons

Sometimes the software is a bit glitchy which disrupts how I work. My team can't upload multiple commissary orders at once and that limitation makes batch processing slow. Downloading larger reports can be slow at times, causing delays. I used to be able to attach a file to an approved invoice but now I have to unapprove the invoice before uploading.

“cloud accounting with good reports

Pros

What I appreciate most about this platform is its cloud-based nature and the feasible way it links with other industry systems, for example our point-of-sale software. The financial reporting features are vital for my company and after we migrated from QuickBooks to this solution I noticed an immediate return on that change. I'm also thankful that the vendor focuses on continual improvement, they keep evolving the product and remain a practical resource for the industry overall.

Cons

What frustrates me most about this tool is the Ad Hoc reporting, it's not convenient in my experience. I also find the vendor and customer profile pages clunky and struggle with being unable to move through the transactions area smoothly which makes routine tasks more tough than they should be.

“slow development, cluttered workflow

Pros

Overall I've found this software includes a bunch of genuinely useful features that have saved me a considerable amount of time. For example, the automatic inter-company transaction processing has removed countless manual steps from our month-end routine and having an EDI connection with most of our vendors dramatically cuts down invoice processing time. At first we faced frequent server connection and downtime problems but those seem to have settled and the system is much more reliable now.

Cons

From our experience, development of new features moves slowly and what is released often feels buggy. We were promised several capabilities to arrive 'very soon' when the system went live, yet many of those are only just appearing now after nearly a year and a half which has been frustrating. The built-in reports feel buggy and aren't very flexible and the way category options are organized overall comes across as odd and not convenient. Honestly the invoice and journal entry screens are visually cluttered and uncomfortable to work with for long periods and it's difficult to tell when several people are working on or approving the same invoices. They only recently rolled out workflows but in my comparison with other packages they're still pretty sparse and don't meet our expectations. Communication around planned server downtime is minimal at best which disrupts our ability to plan and get routine work done. To be fair, things have improved over time and system stability and performance are noticeably better than at the start.

“unfinished features and inventory issues

Pros

What I found decent enough was that the platform gives our site-level teams real-time financial access and I like that they can generate current Income Statements without waiting on corporate.

Cons

Using this software often leaves me feeling like it's not finished, there are a lot of promised features that either aren't there yet or don't behave the way you'd expect. In my experience, the invoice approval workflow, for instance, took ages to be rolled out and even now it can be unreliable. We also ran into problems where units of measure weren't translating correctly on our reports, that turned out to be a backend bug that took the developers weeks to resolve. On top of that, stock counts have been a recurring headache: I've seen strange, unexplained pricing shifts and even inventory counts vanish after a support rep said they 'looked into' the problem. All of this makes using the tool feel frustrating and immature at times.