Total 508 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

36%

3

Stars

13%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

G

Gayle

Financial Services, 11-50 employees

More than a year

5.0
September 2024

easy to manage software

Pros

Timesheets is simple to use, easy to manage and perfect for employees to clock in and out.

Cons

I haven't run into any problems that I couldn't figure out. Like with any new software, it was different at first but I was able to adjust to the changes quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rahul

Hospital & Health Care, 500+ employees

More than a year

5.0
September 2024

user-friendly for long-term team tracking

Pros

I would say it is very userfriendly and our department has been using it for several years. Multiple people on our team use it and there's barely any need for training. It helps us track things like PTO and other job-related info.

Cons

It would be nice if the system had more automation especially when it comes to reusing timesheets from previous weeks. It could also benefit from integrating with more popular software and calendars, based on what users ask for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

J

John

Accounting, 11-50 employees

More than a year

5.0
September 2024

Love the user interface

Pros

Love how quick and easy the user interface is. Very well laid out and responsive.

Cons

I can't think of any cons at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Omar

Human Resources, 51-100 employees

Less than a year

5.0
September 2024

convenient to fix any mistakes

Pros

It made clocking in and out really convenient. It was easy to fix if I forgot to clock in or out.

Cons

There's nothing I dislike about this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Accounting, 1-10 employees

Less than 6 months

5.0
September 2024

Handles everything I throw at it

Pros

The tool sas handled every challenge I've thrown at it whether it's been a 'What-If' scenario or a real-world problem. As an accountant with a wide variety of clients, I've seen a lot of different needs for time tracking software. For every question I've had, every situation I've imagined, there's been a solution within this program. The software's features are well thought out and have been able to solve every problem that's come up.

Cons

At first, the interface wasn't exactly obvious and I had to get some training. After that, everything made sense and it was much easier to use. The slight learning curve was the only thing that made it harder to adopt.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

N

Naseem

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
August 2024

Timesheets.com for all your pence

Pros

With this tool I find it easy to record my shifts.

Cons

Some features are a bit difficult to understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

H

Heidi

Law Practice, 1-10 employees

Less than a year

5.0
July 2024

The best customer service in the industry

Pros

Holistically efficient product for time tracking, vacation tracking and getting a clear view of who is working. It is also user-friendly for our team. Moreover customer service is always available and willing to guide me through any questions I have.

Cons

I did not have any issues with the product itself. However, our executive team decided to switch to a different product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lisa

Medical Practice, 11-50 employees

More than a year

5.0
June 2024

Timesheets is so easy to work with

Pros

Whenever I have a question, their customer service is always there and serves excellently.

Cons

I have no complaints about timesheets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF

james f.

Small-Business, 11-50 employees

3.0
May 2024

Simple but looks old

Pros

I have found tracking employee hours and project time a lot simpler and I also find entering expenses to be simple and issue-free.

Cons

the interface feels quite outdated , I get the sense I'm using something from the 1990s that hasn't been refreshed in years.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J

Jason

Financial Services, 11-50 employees

More than a year

4.0
May 2024

Excellent Customer Service

Pros

The customer service is outstanding. They are available within minutes to help resolve any issues. The representatives are highly knowledgeable about the product.

Cons

It is not fully integrated with our existing systems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

John

Hospital & Health Care, 11-50 employees

More than a year

5.0
May 2024

Great Support Team!

Pros

The support team was fantastic at teaching and guiding me through the process of adding a new pay grade for mentoring an employee.

Cons

I have nothing to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brittany

Transportation/Trucking/Railroad, 11-50 employees

3.0
May 2024

Decent software

Pros

The tool is easy to use, enjoyable to work with and features a pleasing website design.

Cons

I feel like I could achieve the same results with another, free website.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

4

Functionality

6

E

Edwin

Accounting, 11-50 employees

More than a year

5.0
May 2024

Ed Torres review

Pros

I especially like the timers and time entry functions.

Cons

I was not a fan of the recent changes to the platform. I preferred the previous version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barbara

Human Resources, 11-50 employees

More than a year

5.0
April 2024

Excellent Customer Support - again!

Pros

I found the solution I needed for delegating time entry to an admin.

Cons

Finding the solution on my own was not easy. I had to contact customer service and I must say that they service me well!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

AR

Anna Ruth

Legal Services, 1-10 employees

More than a year

4.0
April 2024

Timesheets is a good alternative to other products

Pros

I like how easy it is to use, the reasonable cost and the fast, efficient support. A big shoutout to the team!

Cons

Some of the admin features are confusing and many users still struggle with them. I wish there was an automatic reminder feature for employees.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

D

David

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
April 2024

Timesheets Great customer service

Pros

I switched to Timesheets from QuickBooks Time because customer support declined after QuickBooks acquired them. Timesheets excels in customer support and has saved us money, which is why I made the switch.

Cons

Like with any software, there is a learning curve, but it is manageable. I just called our rep, who provided me with the tips I needed to gather my reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tami

Automotive, 1-10 employees

More than a year

5.0
March 2024

Great for Tracking employees hours

Pros

I chose timesheets.com because it was the easiest option for handling bi-weekly payroll.

Cons

Occasionally, I had to re-enter employee information, but overall, it is a great product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Religious Institutions, 11-50 employees

Less than a year

4.0
February 2024

Excellent Customer Service

Pros

Timesheets separates itself by having a real person answer the phone when I call with a question. They resolve my issues quickly and properly, which is invaluable. Thank you, Timesheets, for providing genuine customer support in an era where it is becoming rare.

Cons

The system is highly customizable, so setting it up takes some time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

Jennifer

Accounting, 1-10 employees

1.0
February 2024

Help need a better one

Pros

It is okay for tracking some things but not all. The auto feature for 30 minutes is not accurate.

Cons

I noticed a potential issue with the auto feature for breaks.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

D

Diane

Security and Investigations, 11-50 employees

More than a year

5.0
February 2024

Best Customer Service out there

Pros

The tool is very easy to use. Plus, if I encounter any issues, their support team is always available and absolutely the best.

Cons

I have not encountered any problems so far. I recently added GPS tracking, and we are pleased with it as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10