Total 508 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

36%

3

Stars

13%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

3.0
August 2016

Affordable and secure system

Pros

This is an affordable solution that scales as my business expands and manages our timesheets exceptionally well. The reporting tools are dependable and I've come to value the facial verification , it really adds another layer of protection.

Cons

I keep finding that each update rearranges my favorite reports, so I'm always tracking them down in different parts of the app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AH

Alex H.

Small-Business, 11-50 employees

3.0
August 2016

very easy to tweak shifts

Pros

I find staff can tweak their shift times and add notes when necessary with ease. Running all nine of our locations from a single central office has been really simple to manage.

Cons

To be honest, it's quite expensive considering how we actually use it, mostly just for basic time tracking. I feel like we're paying for a bunch of features we don't really need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

5.0
August 2016

Digital is fast but screens are busy

Pros

Using the digital system removes all those tedious paper forms. The pace is remarkable and I'm unquestionably reclaiming hours I used to spend.

Cons

I find the screens can be a bit much with so much information packed into them , it would help to have options to hide unnecessary details.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
August 2016

Awsome support!

Pros

I've had great experiences with the customer support team and I find the platform fairly smooth to use and use.

Cons

It only accepts JPEG files for receipts, and that restriction feels quite limiting. I also can't digitally sign or certify expenses within the platform, which would make approval workflows much smoother and more trustworthy.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
August 2016

Works great for me

Pros

I'm really grateful that the tool lets me review any requested time changes before they're applied , that's incredibly useful in my role as an administrative assistant. It also manages expense tracking which I find very handy.

Cons

I'd really like to see built-in payroll tax functionality added to the product, but aside from that I honestly don't have any complaints about it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
August 2016

Easy to use with basic reports

Pros

interface is incredibly easy to use and I appreciate the way everything is organized, bringing on new team members or removing people when necessary is also really simple and quick.

Cons

I wish the app were a bit more developed , I'd love to have a wider set of tools for digging into reports because the present reporting features feel rather basic and restrictive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

L

Lisa

Small-Business, 11-50 employees

4.0
August 2016

excellent support team but needs improvements

Pros

I love the customer support team, they're consistently friendly, quick to offer workarounds and updates, and they take our suggestions for future improvements into account. Even though we don't make use of every feature, I can tell there are a lot of capabilities available, such as customizable forms, important date tracking and built-in email messaging tools.

Cons

What frustrates me is that I can't run custom SQL queries. Our organization requires specific data access and transformations that the built-in options don't support. Although there are some workarounds, they fall short of meeting my particular needs and don't solve the gaps we face.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MT

Megan T.

Mid-Market, 500+ employees

5.0
August 2016

good for project time but missing stats

Pros

Personally I love the project's time-tracking feature , it provides clear insight into how my team spends their hours and helps me manage and allocate resources far more effectively.

Cons

I've noticed the 'stat worked' feature isn't performing as it should , it was meant to compute both worked and not-worked statistics correctly but that capability appears to be missing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

5.0
August 2016

Great for small business with dated ui

Pros

As the owner of a tiny consulting practice where it's just me plus one part-time contractor, I am really pleased with how affordable this is. The user interface is simple to use and it manages our hourly billing projects exactly the way we need. What I especially like is that I can keep tabs on everything with ease and pull the reports I need every month without spending a fortune.

Cons

I think the interface looks quite dated but it's not enough of an issue to make me seriously look for alternatives.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

P

Pamela

Small-Business, 11-50 employees

5.0
August 2016

Perfect for accounting and team pay

Pros

I've found this tool transforms our accounting workflow. My team consistently logs their hours which keeps everyone aligned and well-organized. The notes section is a huge help when I need to build detailed invoices, and my contractors genuinely appreciate getting paid every Monday morning , that regularity has made the payment side of things easy and dependable.

Cons

Honestly, I can't point to many negatives. everything runs smoothly for me and the user interface is simple and easy to get around.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EF

ELAINE F.

Small-Business, 11-50 employees

5.0
August 2016

Very helpful solution!

Pros

Using this system feels really simple and easy for me. The report-printing tool is extremely helpful for billing because I'm able to organize everything exactly the way I want.

Cons

At the moment I can't think of any major problems , my team depends heavily on the timesheet and time-card functions and on tracking work for each client.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
August 2016

awsome support, but missed punches

Pros

On the occasions I've stumbled over a feature or two, I usually figure it out on my own without much issue. And when I did need assistance once, their customer support replied promptly and provided a detailed, helpful response that resolved my issue quickly.

Cons

Sometimes employees report to me that they've clocked in or out but the system doesn't record those entries, so I end up having to adjust their times manually. It's possible these incidents are caused by user mistakes on their end but it's still a repetitive issue I notice fairly often.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J

Jose

Small-Business, 11-50 employees

4.0
August 2016

Great from anywhere but needs an app

Pros

Being able to reach this from any web connection is incredibly handy. I've found the customer service team excellent to work with. I also rely on the chat feature and use it regularly.

Cons

Having to log in via the URL each time is annoying, I really wish there was a dedicated app to simplify things. The constant need for an internet connection is also maddening, particularly since some of our team members have poor signal in certain locations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

B

Bryan

Small-Business, 11-50 employees

4.0
August 2016

Easy to see info but no device lock

Pros

I find the interface very easy and I really appreciate that employees can view all of their personal information and complete work history in one convenient, easy-to-access place.

Cons

I can't figure out a way to lock the device down so that people aren't able to clock in and out from unauthorized gadgets, which is a real concern.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

JL

James L.

Human Resources, 11-50 employees

3.0
August 2016

needs mobile app

Pros

For our payroll purposes, I find that it records hours reliably and honestly that's essentially the only thing we use it for.

Cons

I would really appreciate a dedicated mobile app because it would make life easier for our staff and managers alike. Several of my employees have told me on multiple occasions that they clocked their time, yet the system failed to record those entries correctly.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

6

Functionality

6

A

Anonymous

Mid-Market, 500+ employees

5.0
August 2016

User friendly and great support

Pros

The layout feels very user friendly and gives all the features I require. Whenever I face problems, support consistently replies quickly and genuinely fixes the issue.

Cons

I honestly have a hard time finding anything wrong with it because nothing jumps out as problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Human Resources, 11-50 employees

5.0
August 2016

Pay as you go but needs a clock

Pros

I like that I don't have to buy any equipment upfront or worry about setup fees. Because it's pay-as-you-go, I'm billed only for what I use, so my costs stay under control.

Cons

there isn't any option to switch to a physical time clock, and that functionality would be really helpful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

5.0
August 2016

Easy to start with great support

Pros

My onboarding was remarkably simple and I thought the interface was really easy to use. The support team were fantastic while we went through the initial implementation phase.

Cons

I did not face any problems with the timesheet functionality.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EET

Edwin E. T.

Small-Business, 11-50 employees

5.0
August 2016

Very flexible tool, no complaints

Pros

One thing I genuinely value is how flexible the software is and it adjusts to a wide range of workflows and requirements with hardly any issue.

Cons

Can't think of anything that really annoys me about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Scott

Small-Business, 11-50 employees

4.0
May 2015

Interactive for new hires, can be slow

Pros

ui is incredibly interactive which makes onboarding new team members much faster than it used to be.

Cons

I find it can get a bit sluggish at times when I am working online.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8