Total 262 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

37%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SW

Shawn W.

Enterprise, 11-50 employees

5.0
April 2024

simplified my VA management

Pros

It has really simplified how I manage my Virtual Assistants and collaborate with them more effectively. I can monitor what they're working on, see how much time tasks actually take and there's even a spot where they can request time off so I'm never left without coverage. It's incredibly satisfying to have one platform that handles so many different aspects of team management at once.

Cons

NO cons. As I keep testing things out, I'll update this if anything comes up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LO

Luis O.

small Business, 11-50 employees

5.0
January 2024

better than the alternatives I have used

Pros

Found it easy to use and time tracking couldn't be simpler. Everything just makes sense without needing explanations. Having project management and time tracking in one place is a huge advantage since I don't have to juggle multiple apps or spreadsheets anymore. The way everything flows together gives it a real edge over other platforms I've tried.

Cons

The platform still needs improvements to become more effective. I'd love to see a detailed roadmap showing what improvements are coming and when, so users know what to expect. There are definitely some gaps right now. The project feature could really use better automation for data input, though I'm sure these issues will be addressed soon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LO

Luis O.

Enterprise, 1-10 employees

4.0
January 2024

Easy with a real edge

Pros

The interface is so easy and time tracking couldn't be simpler, everything just makes sense without needing explanations. Having project management and time tracking in one place is a huge advantage since I don't have to juggle multiple apps or spreadsheets anymore. The way everything flows together gives it a real edge over other platforms I've tried.

Cons

It still needs work to become more powerful like most web apps. I'd love to see a detailed roadmap showing what improvements are coming and when so users know what to expect. There are definitely some gaps right now and the project feature could really use better automation for data input, though I am sure these issues will be addressed soon.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

EC

Erick C.

sMall Business, 11-50 employees

5.0
December 2023

Wide range of features

Pros

appreciate how comprehensive this platform is with all its functionality. There's almost too much to take in at first but it's reassuring to know these features are there when we're ready to expand our use down the road.

Cons

Hard to complain since most of my concerns are just personal preferences rather than actual system problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

EC

Erick C.

Enterprise, 11-50 employees

5.0
December 2023

comprehensive and reassuring

Pros

How comprehensive this platform is with all its functionality. There's almost too much to take in at first but it's reassuring to know these features are there when we're ready to expand our use down the road.

Cons

Its hard to find real complaints since most of my concerns are just personal preferences rather than actual system problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VD

Vishal D.

small Business, 1-10 employees

5.0
November 2023

breaks down data to give me overview

Pros

Trackabi automatically kicks in when I move my cursor and pauses when I'm away which is really convenient. I love how it breaks down time spent across different applications and categorizes them as either work-related or leisure activities. This breakdown has been helpful for boosting my productivity and understanding where my time actually goes.

Cons

sometimes I get randomly logged out which is pretty frustrating. The timer also stops working occasionally and doesnt track my time properly. I've had to reinstall it multiple times because of frequent errors.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VD

Vishal D.

Mid Market, 11-50 employees

4.0
November 2023

Boosts my productivity

Pros

Trackabi automatically kicks in when I move my cursor and pauses when I'm away, which is really convenient. I love how it breaks down time spent across different applications and categorizes them as either work-related or leisure activities. This breakdown has been very helpful for boosting my productivity and understanding where my time actually goes.

Cons

I get randomly logged out which is pretty frustrating.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

small Business, 1-10 employees

3.0
August 2023

affordable solution with lots of features

Pros

I like how affordable this time tracking solution is compared to others on the market. It was not hard to set up and I had everything running within minutes of signing up. What impressed me most is the range of features you get for the price point, covering pretty much everything I need for managing my team's hours and projects.

Cons

Their support team could definitely be more responsive. This thing crashes way too often which gets really frustrating. There's also a major issue with data accuracy. If you're working late past midnight, like from 11 PM to 1 aM, the system gets confused and shows completely wrong information.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

5

Functionality

6

A

Anonymous

Mid Market, 11-50 employees

3.0
August 2023

affordable but has major flaws

Pros

Very affordable time tracking solution is compared to others on the market. The setup process was very simple, I had everything running within minutes of signing up.

Cons

The support team needs work and could definitely be more responsive. This thing crashes way too often which gets really frustrating. There's also a major issue with data accuracy and if you're working late past midnight, like from 11 PM to 1 AM, the system gets confused and shows completely wrong information.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

RS

Raphael s.

small Business, 11-50 employees

3.0
August 2023

security concerns and occasional bugs

Pros

Time tracking feature is nice, works well for keeping tabs on productivity. The gamification options are a nice touch that help keep things engaging. Having a mobile app makes it convenient to access everything on the go and there's definitely no shortage of features to work with.

Cons

Honestly, I'm not sure where my data is being stored or where their servers are located which makes me a bit uncomfortable. The company really needs to work on building more trust with users like me. The interface could definitely be more user-friendly and there are some annoying bugs that need fixing.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

RS

Raphael S.

Enterprise, 500+ employees

3.0
August 2023

Good features but privacy concerns

Pros

Really appreciate the time tracking functionality and it works well for keeping tabs on productivity. The gamification options are a nice touch that help keep things engaging. Having a mobile app makes it convenient to access everything on the go and there's definitely no shortage of features to work with.

Cons

Honestly I'm not sure where my data is being stored or where their servers are located which makes me a bit uncomfortable. The company really needs to work on building more trust with users like me. The interface could definitely be more user-friendly and there are some annoying bugs that need fixing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

CN

Christine N.

small Business, 1-10 employees

4.0
August 2023

excellent gamification feature

Pros

Love the gamification aspect, that's honestly what sold me on this platform. Haven't found anything else that combines amazing features with idle tracking and those game-like elements. Whether you're running a startup or managing a large company, there's plenty here to boost your team's productivity.

Cons

Would love to see better project management integration. Adding Nifty would be amazing. Also, it would be really cool if there was a payroll feature that worked with the time tracking feature.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

MJ

Mark J.

small Business, 11-50 employees

5.0
August 2023

Works no matter where you are

Pros

I can easily track my time whether I'm at the office or traveling, with desktop, mobile and web options all available. The tool makes staying on top of project progress simple while collecting billable hours. The reporting feature is simple to use and lets me export data to Excel or PDF formATs.

Cons

The reporting function only lets you create one-off reports, which gets tedious. I'd really appreciate being able to save report templates so I could just update the date ranges instead of rebuilding everything from scratch each time. When I first started using the desktop version, it felt pretty rough around the edges. Though I'll give them credit as they've made significant improvements over the past few months and it's much more reliable now.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MJ

Mark J.

Mid Market, 11-50 employees

4.0
August 2023

easy tracking anywhere

Pros

I can easily track my time whether I'm at the office or traveling, with desktop, mobile and web options all available. The tool makes staying on top of project progress simple while collecting billable hours.

Cons

The reporting functionality only lets you create one-off reports which gets tedious. I'd really appreciate being able to save report templates so I could just update the date ranges instead of rebuilding everything from scratch each time. When I first started using the desktop version, it felt rough around the edges. Though I'll give them credit and they've made significant improvements over the past few months and it's much more reliable now.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LA

Lokeshwaran a.

Mid Market, 51-100 employees

4.0
May 2023

Detailed yet user friendly

Pros

Impressed with how detailed yet user friendly this time tracking tool is. The ability to effortlessly monitor time across multiple projects and tasks is superb and the clean interface makes everything so much easier to manage.

Cons

I wish there were more app categories to choose from. Right now you only get 2 options, work and leisure.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

LA

Lokeshwaran A.

Mid Market, 51-100 employees

4.0
May 2023

Comprehensive yet simple

Pros

I am impressed with how comprehensive yet simple this time tracking tool is. The ability to effortlessly monitor time across multiple projects and tasks is fantastic and the user-friendly interface makes everything so much easier to use.

Cons

I wish there were more app categories to choose from. Right now you only get 2 options, work and leisure which feels very limiting.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

DT

Dash T.

small Business, 1-10 employees

4.0
May 2023

effective monitoring software for remote workers

Pros

Monitoring my work hours is no more an issue thanks to this software. Working remotely, it's been incredibly effective for logging time and demonstrating my productivity to employers.

Cons

The tracker gets buggy sometimes and will pause or stop working when it shouldn't. Also, if you want to log specific times and work during a session, you can't edit individual parts. You have to edit everything as a whole unless you stop the timer between tasks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

4.0
May 2023

Provides an overview of my work hours

Pros

I can easily keep record of all my tasks and see exactly how long I spend on each one. The dashboard provides a quick overview of my daily, weekly and monthly work hours at a glance. When I forget to start tracking, editing my time entries afterward is simple.

Cons

Edit button for tasks and time entries is pretty hard to find which can be annoying when you need to make quick changes.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

DB

Daniel B.

Mid Market, 101-500 employees

5.0
May 2023

Lets me make adjustments

Pros

Helps me track time for every task and make adjustments when needed. Super useful when I forget to pause before stepping away. The whole system is simple but really gets the job done.

Cons

Mobile access from my phone was pretty rough, the site really needs better mobile optimization. Haven't run into any other issues though.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BP

Babilika P.

Mid Market, 51-100 employees

5.0
May 2023

accurate calculation of work hours

Pros

It lets me monitor my hours and it calculates my work time perfectly, which really helps me stay organized.

Cons

I can't get my timesheet to import after finishing tasks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9