Total 109 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

28%

3

Stars

10%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Z

Zachary

Marketing and Advertising, 1-10 employees

Less than a year

3.0
July 2024

Great but overpriced

Pros

As someone who builds online forms regularly, I consider this among the top form builders on the market because it is easy to use and allows me to create visually appealing, interactive forms without fuss, the interface and overall user experience are excellent and I find it reasonably customizable

Cons

Personally I find it vastly overpriced when compared to FilOut and although their price point may not seem unreasonable relative to a number of other vendors in the space, I think potential buyers must do their own comparisons because once you start looking into those alternative providers you'll discover that many offer a substantially broader feature set, consequently, if I am expected to pay in the neighborhood of $59 per month for a form-building solution, I would anticipate integrated capabilities on par with what you get from platforms such as HubSpot, Salesforce, or MailChimp which are available with tools like WPForms or Gravity Forms.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

M

Marko

Education Management, 11-50 employees

Less than a year

5.0
June 2024

engaging design boosts completion

Pros

I think the most significant strength of this platform is its attractive design and the fluid user experience it delivers which together make respondents feel engaged rather than confronted with a dull questionnaire, the result is that forms align with a company's branding instead of coming across as 'just another boring survey'. Additionally, because the interface directs clear attention to each question during completion and provides genuinely simple navigation controls, I see somewhat higher completion rates compared with the average-looking surveys I've deployed.

Cons

I do think the pricing can be somewhat prohibitive for smaller educational organizations that only access the tool infrequently and while it may be a stretch for those operating on tight budgets, in my experience the benefits can justify the expense.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

N

Norberto

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2024

effective lead capture tool

Pros

I find it an excellent tool for building and distributing forms and I rely on it to capture leads effectively across our campaigns.

Cons

As a user I've discovered that while mastering the platform can take a considerable amount of time, the outcomes it delivers are genuinely impressive when you put in the effort.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

H

Heather

Hospital & Health Care, 500+ employees

Free Trial

5.0
June 2024

aligned point-based workflow

Pros

In my experience it's simple to accumulate points and then apply them toward professional work items which aligns my workflow and rewards productive efforts.

Cons

Genuinely I appreciated the product in its entirety and throughout my usage I found no problems or shortcomings that affected my satisfaction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Micheal

Education Management, 1-10 employees

Less than 6 months

5.0
June 2024

easy-to-use for all users

Pros

As a user I value how easy this application is to operate since I can navigate it with minimal effort and the recipients I share it with also grasp its functionality without difficulty.

Cons

Frankly I couldn't identify any aspects of this tool that I disliked since it consistently met my expectations across all the features I used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

James

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
June 2024

modern engaging submission forms

Pros

This platform offers the most effective approach to crafting highly engaging submission forms because its contemporary tools transform what would otherwise be a dull process into a genuinely enjoyable submission experience.

Cons

I stopped using the service primarily because the cost structure is limited which remains the single biggest factor that pushed me away.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

AJ

Amira Jemly

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2024

drag-and-drop brand-aligned forms

Pros

Relying heavily on the drag-and-drop interface helps me handle situations where a survey or form demands a prompt reply and tailoring the look to match our brand standards is considerably easier than many alternatives.

Cons

For me personally the pricing feels somewhat steep when I consider accessing the additional features I would like to explore although up to this point I have managed with the free tier which covers the basic needs I have without forcing an upgrade.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

E

Evelyn

Pharmaceuticals, 500+ employees

More than a year

5.0
June 2024

configurable employee engagement options

Pros

It's interface is easy to navigate and I value the configurable options that are specifically designed to improve employee engagement within my organization.

Cons

I haven't found any features of type form that are problematic, everything about the tool proves useful and I genuinely have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stephen

Apparel & Fashion, 1-10 employees

More than a year

4.0
June 2024

Easy to use tool

Pros

Constructing and visually designing forms, along with configuring tailored automations, has proven very easy and efficient for me.

Cons

Although their customer support tended to be a bit slow in replying to our questions, I suspect this was due to the team's heavy workload and high demand.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

C

Chantel

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
June 2024

clear interface improves feedback

Pros

The interface is simple and user-friendly, and because the surveys are laid out clearly for consumers, I notice they are much more inclined to provide feedback.

Cons

It would be helpful if I had access to a larger library of pre-made templates to align setup and make the product easier to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Amanda

Human Resources, 101-500 employees

Less than 6 months

4.0
June 2024

Still Too Limited, Even on a Paid Plan

Pros

The form has a great, uncluttered design and is easy to complete which noticeably improves the appearance of any survey and I also found the initial setup process unusually simple and quick to accomplish.

Cons

I feel constrained by the free tier's limitations and even after upgrading to a paid subscription there remain certain restrictions that can be frustrating, moreover, I personally only perceive a strong benefit when this is used as part of an ongoing automation workflow, whereas for a single, one-off instance it seems largely unnecessary.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

C

Charles-Edouard

Cosmetics, 101-500 employees

More than a year

5.0
June 2024

interactive templates, third-party integration

Pros

As someone who uses it regularly I appreciate its simple interface and the extensive selection of customizable templates which together create an engaging, interactive experience, furthermore, the platform connects smoothly to many third-party services such as Google Sheets, Slack and Airtable and offers great reporting and analysis capabilities.

Cons

Not a negative thing to say here but I find the pricing to be somewhat steep for smaller companies and solo users, particularly when one requires the premium functionality or needs higher response quotas which can make the overall cost a barrier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

R

Rupa

Hospital & Health Care, 101-500 employees

More than a year

4.0
June 2024

Easy form creation

Pros

Easy to operate tool!! I can build and tailor a form within just a few clicks while the interface itself feels simple and easy to navigate.

Cons

Setting up translated surveys using this platform can be somewhat tough and presents a few awkward steps that make the process tricky.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Amit

Online Media, 1-10 employees

Free Trial

4.0
May 2024

high pricing and limitations

Pros

I find it remarkably simple to design attractive forms that users actually enjoy completing and in my experience the overall user experience is excellent for the end user.

Cons

From my perspective the pricing feels overly high and the service imposes limiting constraints which I have noticed both when using the free tier and while subscribed to the paid plans.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

8

Functionality

7

O

Olivia

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
May 2024

great survey management

Pros

Okay so... I've found this tool to be an excellent form-management solution, particularly when compared to Google Forms, my team and I have employed it to gather a wide variety of information and datasets and configuring the many survey formats is surprisingly easy. The interface is simple and the range of question types is great which makes designing different survey flows quick and efficient.

Cons

Occasionally I find it somewhat challenging to get my bearings with newly released features yet the vendor consistently keeps an excellent FAQ and comprehensive How-To library that usually answers my questions and helps me adapt quickly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

L

Lucien

Information Technology and Services, 101-500 employees

More than a year

3.0
May 2024

Feels Limited Compared to All-in-One Tools

Pros

We find this tool extremely useful for multiple reasons, the decision-making logic embedded in it makes our forms noticeably smarter. It allows us to craft branching user journeys that react to respondents' answers and deliver a much higher degree of personalization that in turn improves inbound conversion rates. In addition, the automation capabilities let us forward responses into Slack and various other business systems which is crucial for our team's workflow and the conversion analytics provided across the entire form funnel supply the detailed insights we rely on to continually refine and optimise our forms.

Cons

I will say that from a business perspective we tend to prefer platforms that offer a vertically integrated stack with a broader set of features, products and capabilities, so there is an inherent appeal to all-in-one solutions, this product operates as a standalone offering which can feel limiting when you compare it to tools like ClickUp that include a forms module embedded within a much more comprehensive project management ecosystem.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Julia

Graphic Design, 1-10 employees

Less than a year

5.0
May 2024

free mailing list setup

Pros

I appreciate that without any upfront expense I was able to set up a form to collect individuals who wish to join my mailing list having launched a new venture I was reluctant to commit funds to tools before I had begun to generate consistent revenue.

Cons

That limitation is understandable given that I'm using the free tier, yet because I'm on that plan I can only allow a very small number of subscribers to register for the newsletter which is restrictive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Jean-Michel

Market Research, 11-50 employees

Less than 6 months

3.0
April 2024

Difficult to use for complex flows!!

Pros

Honestly I find this tool very simple and highly configurable, so that it doesn't demand a technical specialist to operate, colleagues from marketing, management, HR, or communications can quickly get comfortable with it, since the default templates are neat, practical and natively responsive, making it a fairly complete solution that is easy to adopt and deploy.

Cons

From my experience the platform shows its limits and becomes difficult once a questionnaire involves more than three or four possible scenarios, because its graphical scenario management can turn into an unreadable tangle, while it handles simple flows well, exceeding that number of paths typically forces me to hunt down design errors in the form which can delay rollout and the cost can become hard to justify unless it's used regularly, ideally at least once or twice a month or tied into an automation such as a quality survey.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

E

Elisa

Marketing and Advertising, 1-10 employees

Less than a year

4.0
March 2024

customizable and affordable forms

Pros

As someone who frequently needs to design surveys, forms and quizzes, I rely on this platform because it not only provides great tracking and reporting capabilities but also is easy to operate, highly customizable and affordable, even allowing me to begin using it at no cost.

Cons

During my usage and based on feedback from my colleagues I have not found any problems or limitations that affected our workflows.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Brendon

Insurance, 500+ employees

Less than 6 months

5.0
March 2024

easy deployment and design

Pros

Managing and deploying this solution is remarkably easy and I don't require any technical background to design the surveys and distribute them efficiently to my target audience.

Cons

I cannot point to any aspects of the software that I dislike, as I have not found any negative experiences while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10