Total 109 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

28%

3

Stars

10%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L

Lisa

Financial Services, 500+ employees

More than a year

5.0
March 2024

google sheets integration

Pros

I find the integration between Google Sheets and this tool to be outstanding and I have relied on it to automatically move responses from the surveys I design into a Google Spreadsheet so that I can perform more advanced analysis, moreover, the interface is remarkably user-friendly for me when creating forms and also easy for respondents completing them and the level of simplicity and simple design this product delivers is something I have not found in any other survey platform I have tried.

Cons

My only displeasure with the service is that they discontinued the chat form creation functionality a few months ago which I found particularly useful for crafting conversational-style questionnaires and that absence has been a real drawback in my workflow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

R

RACHEL

Retail, 1-10 employees

Less than a year

5.0
March 2024

AI-assisted survey setup

Pros

Setting it up felt unbelievably easy, whether I managed the entire process on my own or chose to rely on the .ai generator that produced a full survey from a single descriptive paragraph, it required almost no hands-on intervention and I find the analytics remarkably simple to interpret and review.

Cons

I did encounter a single snag that prompted me to contact customer support, namely figuring out how to configure email alerts so that I would receive a notification for every form submission which was not immediately simple.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

J

Julien

Government Administration, 500+ employees

Less than a year

5.0
February 2024

engaging user experience

Pros

In my experience this tool genuinely offers a different kind of experience compared to its rivals such as Google Forms or Microsoft Forms and because the interface is visually appealing and thoughtfully designed I actually feel the overall user journey is enjoyable and engaging, additionally, the functionality is pleasant and well-crafted which reinforces a satisfying user experience.

Cons

Not a con but I've discovered the free tier is so severely limited that it will not satisfy any real needs for a business, meaning one must really switch to the paid version and, unless I am conducting surveys very regularly, that subscription becomes a substantial cost and therefore a significant budgetary consideration.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Robert

Newspapers, 1-10 employees

Less than 6 months

5.0
February 2024

quick reporting and export

Pros

I found the setup and poll-creation process remarkably easy and the reporting delivers quick, precise metrics, additionally, I can export the results without difficulty or fuss.

Cons

For the tasks I've tried it on I haven't found any issues or shortcomings worth mentioning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Andrea

E-Learning, 1-10 employees

More than a year

5.0
February 2024

clean branded interface

Pros

In my experience the interface has a clean, contemporary design and includes everything I need to create surveys that reflect my branding.

Cons

I'm bothered that the subscription tiers cap how many survey responses I can collect during a single month.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

M

Marilin

E-Learning, 101-500 employees

Less than a year

4.0
February 2024

rapid survey building

Pros

This application makes it easy to build surveys and forms rapidly, presenting an approachable interface for users who lack extensive technical skills and what I particularly appreciate is that it enables subsequent manipulation of the collected responses in Google Sheets which simplifies follow-up analysis and data organization.

Cons

While the service provides a no-cost tier, what bothers me is that, for instance, I'm unable to integrate Google Analytics, I wish the platform offered that capability from the outset so I could evaluate it before committing to purchase the premium plan which would make my decision to upgrade much easier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Maria

Textiles, 1-10 employees

Less than a year

4.0
February 2024

free with wide customization

Pros

What I value most about this software is that it's free which is crucial for covering basic needs without cost and additionally it offers a wide range of customizable fields, for instance, option matrices, allowing me to tailor input structures extensively and ultimately enabling me to perform analysis on the collected results.

Cons

I find it lacking in features like conditional logic which would let me present more precise, context-sensitive questions to respondents and furthermore I cannot configure forms in multiple languages, a limitation that hampers my ability to reach diverse audiences.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

P

Pedro

Information Technology and Services, 1-10 employees

More than a year

5.0
February 2024

simple for all users

Pros

From my experience the most compelling aspect is that virtually any user, even those without prior experience, can rapidly grasp how to set up a form which I find extremely valuable, additionally, for those of us who are more advanced, the ability to tailor and configure intricate forms to our needs is excellent and the platform's array of integrations further elevates its utility.

Cons

Not a con really but I honestly struggle to identify many real downsides, however if pressed to highlight a single area for improvement I would probably point to the pricing model that gates certain features behind higher tiers, suggesting perhaps a different balance could be considered, although overall I still appreciate how well the platform is structured.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

N

Nicole

Graphic Design, 1-10 employees

More than a year

4.0
January 2024

fast and customizable forms

Pros

I find it fast and easy to configure my form, survey, or registration pages and the free plan grants me a respectable level of customization while offering sufficient question capacity to satisfy my fundamental needs.

Cons

We would appreciate having a pay-per-form option in addition to the standard subscription pricing, because I rarely require the advanced features (such as conditional logic) and therefore a one-time bundle for, say, a single form or three forms that could be purchased outright rather than committing to a monthly or yearly plan would suit my needs much better.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9