C2MS

What Is C2MS?

C2MS, by Buckhill, is a cloud-based insurance platform built for insurers, Managing General Agents (MGAs), brokers, and syndicates managing high volumes of policies. Its claims management module moves cases from first notice of loss through to reimbursement without manual handoffs at each step. The commission engine lets teams configure payment structures for different products and distribution channels through rule-based setup. The software is used in environments that require structured handling of insurance operations at scale.

What Is C2MS Best For?

C2MS is best known for its configurable underwriting engine, built for insurers, MGAs, and scheme managers. Teams can update rules, ratings, and matrices in real time, set different rates per channel or per broker, and test changes through a built-in simulation mode before anything goes live. It is a strong fit for organizations managing complex or shifting underwriting criteria, replacing manual rating processes, or running products through multiple distribution channels.

How Much Does C2MS Cost?

C2MS pricing starts at £500/month and includes a free trial. The available custom plans include:

• C2MS Cloud Platform
• C2MS On-Premise

In addition to the base subscription costs, organizations should account for the following expenses:

• Implementation: Usually priced between £80,000–£600,000 (one-time), covering the initial setup of core insurance workflows and system configuration needed to support enterprise insurance operations (approximately $100,000–$750,000)
• Data Migration: Commonly priced in the range of £20,000–£240,000 (one-time), depending on how much legacy policy, claims, and billing data needs to be moved and validated into structured insurance formats (approximately $25,000–$300,000)
• Training And Onboarding: Typically falls around £8,000–£120,000 (one-time), covering guided training sessions for underwriting, claims, and administration teams as they get familiar with daily system use (approximately $10,000–$150,000)
• Integrations: Often priced between £40,000–£400,000 (one-time), depending on how many external systems are connected and the effort required to configure API-based connections (approximately $50,000–$500,000)
• Customization And Configuration: Usually ranges from £40,000–£480,000 (one-time), covering adjustments to workflows, rating rules, underwriting logic, and reporting structures (approximately $50,000–$600,000)
• Premium Support: Typically priced at £16,000–£160,000/year, covering SLA-based support, system maintenance, upgrades, and technical assistance when operational issues come up (approximately $20,000–$200,000/year)
• Infrastructure/Hosting: Typically ranges from £24,000–£320,000/year, covering cloud or hybrid hosting, system performance requirements, and ongoing environment maintenance for production workloads (approximately $30,000–$400,000/year)

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

C2MS Integrations

The software supports integration with multiple systems and platforms, such as:

• MoneySuperMarket
• GoCompare
• Confused.com
• Microsoft Power BI
• Amazon Quicksight software

How Does C2MS Work?

Log in to your C2MS account and follow these steps to manage core insurance operations:

• Create insurance products by setting up policy structures, coverage details, and pricing rules within the system
• Configure underwriting rules by defining rating logic, referral conditions, and decision paths for different types of risks
• Manage policy processing by handling new quotes, policy updates, renewals, and cancellations through structured workflows
• Process claims by recording first notice of loss, tracking case stages, and updating settlement information through defined steps
• Set up commission rules by defining how payments are calculated and distributed across brokers, agents, and channels
• Generate documents by using predefined templates for policies, claims, and customer communications based on system events
• Review reports by accessing built-in views that display policy activity, claims status, and financial performance data

Who Is C2MS For?

C2MS is suitable for insurance organizations and market participants, including:

• Commercial insurance providers
• Personal lines insurers
• London market syndicates
• Managing general agents

C2MS Use Cases

Based on our analysis of C2MS’s current capabilities and features, we have identified key scenarios where this software is a good fit for insurance organizations:

Insurers Managing End-To-End Policy Operations Across Multiple Product Lines

Large insurers handling multiple product lines often deal with separate systems for quotes, policy updates, renewals, and cancellations. The result is fragmented records and inconsistent policy histories that are difficult to reconcile. C2MS may be suitable for insurers that need a centralized environment to manage the full policy lifecycle, including documentation, auditing, and revision history, within one structured system.

MGAs Managing Rule-Based Underwriting And Rating Structures

MGAs operating under delegated authority must apply insurer-defined underwriting rules while processing policies through different products and channels. Keeping rating logic, referrals, and decision pathways consistent is not straightforward without the right infrastructure. C2MS can support MGAs that need structured underwriting workflows, configurable logic engines, and controlled policy processing that aligns with their delegated underwriting obligations.

Broker Organizations Managing Multi-Entity Agency And Account Structures

Insurance brokers managing multiple agents, offices, and sub-accounts can find it difficult to maintain consistent onboarding, account structures, and policy distribution records as they grow. Tracking linked entities and broker-to-agent relationships gets harder without a centralized point of control. C2MS may suit broker environments that need structured agent management, onboarding workflows, account linking, and coordinated policy distribution within complex organizational structures.

Insurance Finance Teams Handling Premiums, Commissions, And Reconciliation

Finance teams processing high transaction volumes manage premium payments, commission calculations, and reconciliation involving multiple counterparties. Manual accounting processes make it harder to maintain accurate records and meet audit requirements consistently. C2MS might be worth considering for accounting teams that need double-entry accounting structures, payment tracking, and reconciliation workflows built for insurance financial operations.

Claims Departments Managing Structured Case Processing And Audit Trails

Claims teams handling end-to-end case processing must track each claim from first notice of loss through investigation, documentation, and settlement. Without structured workflows, maintaining visibility at each stage and satisfying audit requirements becomes difficult to manage at scale. C2MS could be suitable for claims operations that need document management, workflow-driven claim progression, and complete audit logging throughout the claims lifecycle.

Is C2MS Right For You?

If you manage policy, underwriting, claims, and financial workflows at scale, C2MS is built with that level of operational complexity in mind. The platform has processed over €1 billion in premiums and holds Cyber Essentials Plus certification alongside GDPR compliance. Single Sign-On, two-factor authentication, and user self-service controls are built into the access management layer. Every user action, policy record, claims entry, and workflow change is captured in a detailed audit log, which makes C2MS a practical fit for organizations where traceability and regulatory accountability matter.

Still unsure about C2MS? Connect with us at (661) 384-7070 for further guidance.