Total 15 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

27%

4

Stars

47%

3

Stars

7%

2

Stars

13%

1

Stars

7%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

PB

Pavel Bilitchenko

Groundtech, Inc, 1-10 employees

Less than 6 months

1.0
September 2025

Operation Manager

Pros

N/A

Cons

Not very professional about Construction of Founadation operations and don't know differences between commercial and residential construction operations

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

2

Functionality

1

SA

S. Adams

Adams Family, N/A employees

2.0
August 2023

Pricing is not justified

Pros

I had high hopes for the comprehensive coverage from Berkley Insurance Agency but it hasn’t quite met my expectations. The pricing hasn’t matched the value we received and navigating the claims process has been pretty complicated.

Cons

I noticed that the pricing didn’t really align with the coverage's value, and the claims process was more complicated than I expected.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

4

Functionality

6

NP

N. Patel

Patel Manufacturing, 11-50 employees

4.0
August 2023

Comprehensive cyber insurance

Pros

Berkley Insurance Agency has provided us with adequate coverage against cyber-attacks. Their support for legal expenses and quick restoration of operations is great.

Cons

Although the coverage is comprehensive, I think it would be helpful to have more resources on cybersecurity best practices.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

PW

P. Wilson

Wilson Enterprises, 1-10 employees

2.0
August 2023

Disappointing and challenging

Pros

I initially had high hopes for Berkley Insurance Agency’s coverage, but my overall experience has unfortunately been quite disappointing. I had a few communication issues and frustrating delays with the claims processing, which made the whole experience more challenging than I expected.

Cons

We’ve encountered some challenges with communication and the delays in claims processing have been frustrating for our business.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

AT

A. Thompson

Thompson Ventures, 1-10 employees

5.0
August 2023

Excellent customer service

Pros

Fortunately, the customer service team at Berkley Insurance Agency is knowledgeable and responsive. They have made the whole insurance process easy and hassle-free for me.

Cons

I’m pleased to say that we haven’t run into any major issues with berkley insurance agency’s customer service.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

JM

J. Miller

Miller Family, N/A employees

5.0
July 2023

My family is satisfied with this!

Pros

I appreciate that Berkley Insurance Agency offers personal coverage options that bring peace of mind to my family. Their variety of policies covers different aspects of our lives, from health to property protection.

Cons

Overall we have been satisfied with the coverage and service we've received from Berkley Insurance Agency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

KM

K. Martinez

Martinez Tech Solutions, 1-10 employees

5.0
June 2023

Compatible tool to process claims filings

Pros

I think their claims processing is both efficient and clear. I really appreciate their quick responses and clear communication during the claims filing and resolution stages.

Cons

The claims process is generally smooth, but I think some areas of their website could be more user friendly for policyholders.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GB

G. Brown

Brown Collectibles, 1-10 employees

4.0
June 2023

I like this software

Pros

Berkley insurance agency's coverage for collectibles has given me confidence about the safety of my assets. Their policies address various risks, ensuring that my collection is safe.

Cons

We're happy with the coverage Berkley Insurance Agency provides for our collectibles; it gives us peace of mind.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

MJ

M. Johnson

Johnson Healthcare Services, 1-10 employees

5.0
May 2023

Good for use in risk management

Pros

Their focus on risk management has made Berkley Insurance Agency a reliable partner for my healthcare business. Their customized solutions help me navigate the complex insurance landscape with confidence.

Cons

My experience has been positive so far and I haven't faced any significant drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

AR

A. Richardson

Richardson Tech Solutions, 1-10 employees

3.0
May 2023

More educational resources would be great

Pros

For our tech business, Berkley Insurance Agency's coverage for professional services has offered adequate protection. Their solutions specifically address the unique risks that are found in our industry.

Cons

While the software effectively meets our needs, I feel that additional educational resources focused on risk management specifically for technology companies would be very helpful. This would provide us with greater insights and tools to navigate potential challenges more effectively.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

6

CD

C. Davis

Davis Transport Services, 1-10 employees

4.0
April 2023

Efficient tool with auto insurance features

Pros

The commercial auto and trucking insurance from Berkley Insurance Agency has delivered smooth coverage for our transportation business. And also their policies take care of physical damages, liability, and cargo, which helps minimize our financial risks.

Cons

We haven't had any major issues with Berkley Insurance Agency's auto insurance coverage, which is great.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

TC

T. Clark

Clark Family, N/A employees

4.0
March 2023

Very compatible property insurance software

Pros

I have found Berkley Insurance Agency's property insurance to be reliable for safeguarding my family's assets. Their coverage against like fire and natural disasters really ensures our peace of mind.

Cons

While the coverage is solid, I believe it would be beneficial to include more resources focused on property maintenance and risk mitigation. Having these additional tools would enhance our overall experience and better equip us to manage potential issues effectively.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

ES

E. Smith

Smith Retail Emporium, 1-10 employees

4.0
February 2023

Our retail business partner

Pros

Their comprehensive coverage options have provided solid protection for my retail business. I can focus on my operations with confidence, knowing that their solutions address a wide range of risks.

Cons

I feel that their coverage is good, yet more guidance on risk mitigation strategies specifically for the retail industry would be beneficial.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

LW

L. Williams

Williams Enterprises, 11-50 employees

4.0
February 2023

Amazing software with enhanced coverage solutions

Pros

I appreciate that Berkley Insurance Agency offers a diverse range of coverage solutions that cater to our specific industry needs. Their expertise in risk management has given my business comprehensive protection against various risks.

Cons

While the coverage is solid, I believe it would be beneficial to include more resources focused on property maintenance and risk mitigation. Having these additional tools would enhance our overall experience and better equip us to manage potential issues effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

RL

R. Lee

Lee Innovations, 1-10 employees

4.0
January 2023

Offers comprehensive liability coverage

Pros

Thanks to Berkley Insurance Agency's general liability coverage, my innovative business feels solidly protected against third party claims. Their coverage includes bodily injury, property damage, and personal injury, which is crucial for us.

Cons

We have been fortunate not to encounter any significant issues with Berkley Insurance Agency's general liability coverage. Overall it's great software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8