serviceNationwide Mutual Insurance Company Reviews
15 Reviews
Overall Rating
3.7
15 Reviews
Rating Distribution
5
(4)
4
(6)
3
(2)
2
(3)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
3.7
15 Reviews
Rating Distribution
5
(4)
4
(6)
3
(2)
2
(3)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Robust Business Coverage
Robust Business Coverage
Pros
Miller Manufacturing appreciates Nationwide Insurance Companys robust business insurance offerings. Their tailored solutions have enabled our manufacturing business to operate with confidence, knowing that we are protected against potential risks.
Cons
The online portal for policy management could be more user-friendly and intuitive. Navigating through options and accessing documents can sometimes be time-consuming.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
L. Miller
Manufacturing , 50-100 employees employees
Aug 09, 2023
Complex Coverage Process
Complex Coverage Process
Pros
Martinez Construction initially appreciated the potential coverage Nationwide Insurance Company offered. However, the process of understanding and selecting suitable coverage options became complicated. The communication with the customer service team during this process could be improved.
Cons
The policy terms and conditions were not as transparent as we expected, leading to confusion about what is covered and what is not. It would be helpful if the policy documentation were clearer.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
L. Martinez
Construction , 10-20 employees employees
Aug 09, 2023
Trusted Travel Insurance
Trusted Travel Insurance
Pros
Martinez Travel Agency relies on Nationwide Insurance Companys travel insurance to provide peace of mind to our clients. Their coverage has proven to be reliable, offering comprehensive protection against various travel-related uncertainties.
Cons
The claims process for travel insurance can sometimes involve more paperwork than expected, which could be streamlined for a smoother experience.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
S. Martinez
Travel and Tourism , 5-10 employees employees
Jul 21, 2023
Limited Auto Coverage
Limited Auto Coverage
Pros
Rodriguez Automotive Services found Nationwide Insurance Companys auto coverage to be limited in terms of options and flexibility. While the basics were covered, we expected more customization to cater to the specific risks associated with the automotive industry.
Cons
The claims process for auto coverage was not as efficient as we hoped. Timely communication and processing of claims were lacking, which affected our business operations.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
M. Rodriguez
Automotive Services , 5-10 employees employees
Jul 16, 2023
Dependable Coverage
Dependable Coverage
Pros
Johnson & Co. found Nationwide Insurance Companys coverage to be dependable and comprehensive. Their insurance solutions have provided us with peace of mind, knowing that our assets and investments are protected from unforeseen events.
Cons
The communication with the customer service team can be a bit slow at times, causing minor delays in addressing inquiries and concerns.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
A. Johnson
Financial Services , 10-20 employees employees
Jul 14, 2023
Reliable Investment Services
Reliable Investment Services
Pros
Nguyen Financial Advisors commends Nationwide Insurance Companys investment and retirement services. Their solutions have been reliable tools for helping our clients plan for their financial futures effectively.
Cons
The online platform for managing investment portfolios could be more user-friendly, with enhanced visualization tools for clients to track their progress.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
K. Nguyen
Financial Services , 10-20 employees employees
Jun 01, 2023
Comprehensive Home Coverage
Comprehensive Home Coverage
Pros
Anderson Real Estate appreciates Nationwide Insurance Companys comprehensive home insurance coverage. Their policies protect both the property and personal belongings, ensuring our clients investments are well-guarded.
Cons
The initial process of getting a quote could be more streamlined. It requires providing quite a bit of information, which can be time-consuming for both us and our clients.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
E. Anderson
Real Estate , 20-50 employees employees
May 16, 2023
Comprehensive Commercial Auto Coverage
Comprehensive Commercial Auto Coverage
Pros
Williams Transport values Nationwide Insurance Companys comprehensive commercial auto coverage. Their policies have protected our fleet and drivers against potential risks, allowing us to focus on efficient and safe transportation services.
Cons
The claims process for commercial auto coverage can sometimes involve more documentation than anticipated. Simplifying this process would improve efficiency.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
G. Williams
Transportation and Logistics , 50-100 employees employees
Apr 24, 2023
Excellent Business Support
Excellent Business Support
Pros
Smith Tech Solutions commends Nationwide Insurance Companys business support. Their team of experts has provided valuable insights and recommendations tailored to our technology companys specific needs.
Cons
The range of cyber liability coverage options could be expanded to better address the rapidly evolving risks in the tech industry.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
M. Smith
Information Technology , 10-20 employees employees
Mar 29, 2023
Decent Coverage, Room for Improvement
Decent Coverage, Room for Improvement
Pros
Thompson Realty Group appreciated the coverage options provided by Nationwide Insurance Company, especially the property insurance for our real estate portfolio. The policies offered reasonable protection against common risks in our industry.
Cons
However, the claims process was somewhat cumbersome. We found it necessary to provide extensive documentation, and the processing time was longer than expected. Streamlining this process would greatly enhance our experience.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
A. Thompson
Real Estate , 10-20 employees employees
Mar 21, 2023
Tailored Legal Practice Coverage
Tailored Legal Practice Coverage
Pros
Lewis Law Firm finds Nationwide Insurance Companys professional liability coverage tailored to our legal practices unique needs. Their insurance solutions provide peace of mind while navigating the complexities of the legal industry.
Cons
The policy renewal process could be more automated, reducing the need for manual follow-ups and ensuring uninterrupted coverage.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
B. Lewis
Legal Services , 5-10 employees employees
Mar 14, 2023
Lackluster Customer Support
Lackluster Customer Support
Pros
Patel Financial Solutions initially considered Nationwide Insurance Company for its range of services. However, the customer support experience did not meet our expectations. Responses were delayed, and the representatives often seemed unfamiliar with the details of our policies.
Cons
The billing and invoicing process was inconsistent, and we faced challenges in tracking our payment history. A more organized system for managing financial aspects would improve the overall experience.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
S. Patel
Financial Services , 20-50 mployees employees
Mar 04, 2023
Comprehensive Retail Coverage
Comprehensive Retail Coverage
Pros
Thompson Retail appreciates Nationwide Insurance Companys comprehensive coverage options for our retail business. Their policies have safeguarded us against potential losses due to accidents, theft, and property damage.
Cons
The process of updating coverage or adding new locations to the policy can be a bit cumbersome. Streamlining these administrative tasks would be beneficial.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
W. Thompson
Retail , 20-50 employees employees
Feb 19, 2023
Mediocre Liability Coverage
Mediocre Liability Coverage
Pros
Ramirez Healthcare Solutions explored Nationwide Insurance Companys offerings for liability coverage, and while the options were adequate, they did not provide the comprehensive coverage needed for our healthcare industry. More tailored policies would be beneficial.
Cons
The policy terms seemed rigid, and the lack of flexibility hindered us from fully addressing our specific risks. Wed appreciate more customization to ensure were adequately protected against potential liabilities.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
E. Ramirez
Healthcare , 50-100 employees employees
Jan 07, 2023
Reliable Medical Coverage
Reliable Medical Coverage
Pros
Patel Healthcare Clinic values Nationwide Insurance Companys medical coverage options. Their policies have provided reliable financial protection for unexpected medical expenses, allowing us to focus on providing quality care to our patients.
Cons
The process of verifying coverage for medical procedures could be more streamlined. Sometimes, the back-and-forth communication with the claims department can lead to delays.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
R. Patel
Healthcare, 10-20 employees employees
Jan 04, 2023
Filters
Robust Business Coverage
Robust Business Coverage
Pros
Miller Manufacturing appreciates Nationwide Insurance Companys robust business insurance offerings. Their tailored solutions have enabled our manufacturing business to operate with confidence, knowing that we are protected against potential risks.
Cons
The online portal for policy management could be more user-friendly and intuitive. Navigating through options and accessing documents can sometimes be time-consuming.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
L. Miller
Manufacturing , 50-100 employees employees
Aug 09, 2023
Complex Coverage Process
Complex Coverage Process
Pros
Martinez Construction initially appreciated the potential coverage Nationwide Insurance Company offered. However, the process of understanding and selecting suitable coverage options became complicated. The communication with the customer service team during this process could be improved.
Cons
The policy terms and conditions were not as transparent as we expected, leading to confusion about what is covered and what is not. It would be helpful if the policy documentation were clearer.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
L. Martinez
Construction , 10-20 employees employees
Aug 09, 2023
Trusted Travel Insurance
Trusted Travel Insurance
Pros
Martinez Travel Agency relies on Nationwide Insurance Companys travel insurance to provide peace of mind to our clients. Their coverage has proven to be reliable, offering comprehensive protection against various travel-related uncertainties.
Cons
The claims process for travel insurance can sometimes involve more paperwork than expected, which could be streamlined for a smoother experience.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
S. Martinez
Travel and Tourism , 5-10 employees employees
Jul 21, 2023
Limited Auto Coverage
Limited Auto Coverage
Pros
Rodriguez Automotive Services found Nationwide Insurance Companys auto coverage to be limited in terms of options and flexibility. While the basics were covered, we expected more customization to cater to the specific risks associated with the automotive industry.
Cons
The claims process for auto coverage was not as efficient as we hoped. Timely communication and processing of claims were lacking, which affected our business operations.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
M. Rodriguez
Automotive Services , 5-10 employees employees
Jul 16, 2023
Dependable Coverage
Dependable Coverage
Pros
Johnson & Co. found Nationwide Insurance Companys coverage to be dependable and comprehensive. Their insurance solutions have provided us with peace of mind, knowing that our assets and investments are protected from unforeseen events.
Cons
The communication with the customer service team can be a bit slow at times, causing minor delays in addressing inquiries and concerns.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
A. Johnson
Financial Services , 10-20 employees employees
Jul 14, 2023
Reliable Investment Services
Reliable Investment Services
Pros
Nguyen Financial Advisors commends Nationwide Insurance Companys investment and retirement services. Their solutions have been reliable tools for helping our clients plan for their financial futures effectively.
Cons
The online platform for managing investment portfolios could be more user-friendly, with enhanced visualization tools for clients to track their progress.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
K. Nguyen
Financial Services , 10-20 employees employees
Jun 01, 2023
Comprehensive Home Coverage
Comprehensive Home Coverage
Pros
Anderson Real Estate appreciates Nationwide Insurance Companys comprehensive home insurance coverage. Their policies protect both the property and personal belongings, ensuring our clients investments are well-guarded.
Cons
The initial process of getting a quote could be more streamlined. It requires providing quite a bit of information, which can be time-consuming for both us and our clients.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
E. Anderson
Real Estate , 20-50 employees employees
May 16, 2023
Comprehensive Commercial Auto Coverage
Comprehensive Commercial Auto Coverage
Pros
Williams Transport values Nationwide Insurance Companys comprehensive commercial auto coverage. Their policies have protected our fleet and drivers against potential risks, allowing us to focus on efficient and safe transportation services.
Cons
The claims process for commercial auto coverage can sometimes involve more documentation than anticipated. Simplifying this process would improve efficiency.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
G. Williams
Transportation and Logistics , 50-100 employees employees
Apr 24, 2023
Excellent Business Support
Excellent Business Support
Pros
Smith Tech Solutions commends Nationwide Insurance Companys business support. Their team of experts has provided valuable insights and recommendations tailored to our technology companys specific needs.
Cons
The range of cyber liability coverage options could be expanded to better address the rapidly evolving risks in the tech industry.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
M. Smith
Information Technology , 10-20 employees employees
Mar 29, 2023
Decent Coverage, Room for Improvement
Decent Coverage, Room for Improvement
Pros
Thompson Realty Group appreciated the coverage options provided by Nationwide Insurance Company, especially the property insurance for our real estate portfolio. The policies offered reasonable protection against common risks in our industry.
Cons
However, the claims process was somewhat cumbersome. We found it necessary to provide extensive documentation, and the processing time was longer than expected. Streamlining this process would greatly enhance our experience.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
A. Thompson
Real Estate , 10-20 employees employees
Mar 21, 2023
Tailored Legal Practice Coverage
Tailored Legal Practice Coverage
Pros
Lewis Law Firm finds Nationwide Insurance Companys professional liability coverage tailored to our legal practices unique needs. Their insurance solutions provide peace of mind while navigating the complexities of the legal industry.
Cons
The policy renewal process could be more automated, reducing the need for manual follow-ups and ensuring uninterrupted coverage.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
B. Lewis
Legal Services , 5-10 employees employees
Mar 14, 2023
Lackluster Customer Support
Lackluster Customer Support
Pros
Patel Financial Solutions initially considered Nationwide Insurance Company for its range of services. However, the customer support experience did not meet our expectations. Responses were delayed, and the representatives often seemed unfamiliar with the details of our policies.
Cons
The billing and invoicing process was inconsistent, and we faced challenges in tracking our payment history. A more organized system for managing financial aspects would improve the overall experience.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
S. Patel
Financial Services , 20-50 mployees employees
Mar 04, 2023
Comprehensive Retail Coverage
Comprehensive Retail Coverage
Pros
Thompson Retail appreciates Nationwide Insurance Companys comprehensive coverage options for our retail business. Their policies have safeguarded us against potential losses due to accidents, theft, and property damage.
Cons
The process of updating coverage or adding new locations to the policy can be a bit cumbersome. Streamlining these administrative tasks would be beneficial.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
W. Thompson
Retail , 20-50 employees employees
Feb 19, 2023
Mediocre Liability Coverage
Mediocre Liability Coverage
Pros
Ramirez Healthcare Solutions explored Nationwide Insurance Companys offerings for liability coverage, and while the options were adequate, they did not provide the comprehensive coverage needed for our healthcare industry. More tailored policies would be beneficial.
Cons
The policy terms seemed rigid, and the lack of flexibility hindered us from fully addressing our specific risks. Wed appreciate more customization to ensure were adequately protected against potential liabilities.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
E. Ramirez
Healthcare , 50-100 employees employees
Jan 07, 2023
Reliable Medical Coverage
Reliable Medical Coverage
Pros
Patel Healthcare Clinic values Nationwide Insurance Companys medical coverage options. Their policies have provided reliable financial protection for unexpected medical expenses, allowing us to focus on providing quality care to our patients.
Cons
The process of verifying coverage for medical procedures could be more streamlined. Sometimes, the back-and-forth communication with the claims department can lead to delays.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
R. Patel
Healthcare, 10-20 employees employees
Jan 04, 2023