Pros And Cons of USAA

Pros

  • Auto claims often approved quickly

  • Mobile app handles requests without phone calls

  • Theft and vandalism losses resolved without hassle

  • Auto adjusters communicate progress at each step

  • Insurance, loans, and banking in one place

Cons

  • Long phone waits and automated call menus

  • Homeowners claims often lowballed or delayed

  • Roadside assistance can be slow or unresponsive

USAA Reviews

Total 1 reviews

2

All reviews are from verified customers

Rating Distribution

5

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0%

4

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0%

3

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0%

2

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100%

1

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Share your experience

R

Rhonda

Insurance, 1-10 employees

More than a year

2.0
August 2024

“it needs improvements asap”

Pros

It was good in the past but now there are a lot of things going wrong.

Cons

I have been with USAA for 26 years and had no issues until a month ago. An uninsured motorist hit me and dealing with these people has been a complete nightmare. They show no concern and communication is non existent. I constantly have to follow up and they even force you to hire an attorney to sue your own insurance company. USAAs claim of caring about their members seems false. Their service has been ruined and is not worth the cost. They need to seriously reconsider their customer care.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

Frequently Asked Questions

Is USAA still military only?

Yes, USAA is still primarily for the U.S. military community and their eligible family members.

What bank is associated with USAA?

The bank associated with USAA is USAA Federal Savings Bank.

What disqualifies members from USAA?

Users are disqualified from joining USAA if they do not have a direct connection to the U.S. military or an immediate family member who is an established USAA member.

Does USAA offer a senior discount?

No, USAA does not offer a general senior citizen discount.

What are common consumer complaints against USAA?

Common consumer complaints against USAA involve delayed or denied insurance claims, poor customer service, and sudden billing or account freezing issues.