serviceZurich Insurance Group Reviews
15 Reviews
Overall Rating
3.4
15 Reviews
Rating Distribution
5
(0)
4
(9)
3
(3)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.4
15 Reviews
Rating Distribution
5
(0)
4
(9)
3
(3)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Filters
Industry
Provider Size
Time Used
Comprehensive Healthcare Coverage
Comprehensive Healthcare Coverage
Pros
Zurich Insurance Groups healthcare coverage options have met the needs of our healthcare facility effectively. Their ability to cover a wide range of medical services and liabilities has been beneficial.
Cons
Weve noticed that their pricing can be on the higher end compared to some competitors in the healthcare sector. Balancing cost with comprehensive coverage is a consideration.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
T. Smith
Healthcare , 51-100 employees employees
Aug 30, 2023
Comprehensive Coverage Options
Comprehensive Coverage Options
Pros
Zurich Insurance Groups range of coverage options has allowed us to address various aspects of our agriculture businesss risks. Their policies have provided us with peace of mind and financial protection.
Cons
We have experienced minor delays in policy adjustments and documentation updates, which can be inconvenient when we need to make quick changes.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
D. Anderson
Agriculture , 11-20 employees employees
Aug 27, 2023
Responsive Customer Service
Responsive Customer Service
Pros
Zurich Insurance Groups customer service team has been consistently responsive and helpful. Their willingness to assist with policy inquiries and adjustments has streamlined our insurance management process.
Cons
We have found that their policy documentation can sometimes be lengthy and technical, making it challenging to understand certain terms and coverage details.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
S. Mitchell
Small to Mid-sized Business , 21-50 employees employees
Aug 19, 2023
Reliable Coverage Partner
Reliable Coverage Partner
Pros
Zurich Insurance Groups reliable coverage options have provided our retail business with the protection we need. Their policies have helped us address potential risks and uncertainties effectively.
Cons
We have found that their claims process can sometimes involve multiple steps, leading to longer processing times compared to some competitors. Simplifying the claims process would improve efficiency.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
B. Johnson
Small to Mid-sized Business , 21-50 employees employees
Aug 14, 2023
Comprehensive Logistics Coverage
Comprehensive Logistics Coverage
Pros
Zurich Insurance Groups logistics coverage options have been comprehensive and aligned with our business needs. Their teams industry knowledge has helped us address potential supply chain risks effectively.
Cons
While Zurichs policies are comprehensive, we have experienced occasional challenges in understanding some policy terms due to complex language. Clearer communication would enhance clarity.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
G. Martinez
Large Company , 101-500 employees employees
Aug 09, 2023
Expert Risk Management
Expert Risk Management
Pros
Zurich Insurance Groups expertise in risk management has been a key factor in our decision to work with them. Their ability to identify and address potential risks has added significant value to our insurance strategy.
Cons
While Zurichs insurance products are comprehensive, we have encountered challenges in understanding some policy terms due to complex legal language. Simplifying policy documents would enhance clarity.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
A. Nguyen
Large Company , 501+ employees employees
Aug 04, 2023
Comprehensive Coverage and Support
Comprehensive Coverage and Support
Pros
Zurich Insurance Groups comprehensive coverage options have provided our manufacturing business with the support we need. Their teams industry knowledge has helped us address potential risks effectively.
Cons
Weve experienced occasional discrepancies between policy details and what was initially discussed during consultations. Clearer communication during policy setup would improve the overall experience.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
E. Martinez
Mid-sized Business , 51-100 employees employees
Jul 27, 2023
Responsive Insurance Provider
Responsive Insurance Provider
Pros
Zurich Insurance Groups responsiveness to our inquiries and policy adjustments has been remarkable. Their teams willingness to address our concerns promptly has made our insurance management hassle-free.
Cons
We have noticed that the claims process can be quite thorough, leading to longer processing times compared to some competitors. Streamlining the claims process would be beneficial.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
K. Lee
Small to Mid-sized Business , 21-50 employees employees
Jul 14, 2023
Dependable Insurance Partner
Dependable Insurance Partner
Pros
Zurich Insurance Group has consistently provided us with dependable insurance solutions that align with our construction businesss needs. Their expertise in risk management has helped us navigate potential challenges effectively.
Cons
We have found that their customer service response times can vary, and there have been instances where communication delays have caused minor inconveniences.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
R. Lopez
Mid-sized Business , 51-100 employees employees
Jun 29, 2023
Misleading Pricing
Misleading Pricing
Pros
We were attracted to Zurich Insurance Groups range of coverage options. However, we found their pricing to be misleading. The initial quote we received did not accurately reflect the final cost, and we were surprised by additional fees.
Cons
Zurichs lack of transparency in pricing was frustrating. We expected more honesty in their quotes, and the unexpected fees have added financial strain to our budget.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
A. Ramirez
Small to Mid-sized Business , 21-50 employees employees
Jun 14, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Zurich Insurance Groups comprehensive coverage options have met our business needs effectively. Their ability to cover various sectors and industries under one umbrella has simplified our insurance management.
Cons
Weve encountered occasional delays in claim processing, which can be frustrating when dealing with urgent situations. Improving the speed of claims resolution would enhance the overall experience.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
J. Williams
Large Company , 501+employees employees
May 17, 2023
Unreliable Claims Process
Unreliable Claims Process
Pros
Zurich Insurance Groups coverage options seemed promising initially. However, our experience with their claims process has been disappointing. The process has been slow and cumbersome, and weve encountered challenges in getting timely updates on our claims.
Cons
We were hoping for a smoother claims experience, but Zurichs process has not met our expectations. Weve had to follow up multiple times to get any progress on our claims.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
M. Johnson
Large Company , 101-500 employees employees
Apr 19, 2023
Tailored Insurance Solutions
Tailored Insurance Solutions
Pros
Zurich Insurance Groups ability to offer tailored insurance solutions based on our companys unique needs has been impressive. Their teams responsiveness and willingness to customize policies have made them our preferred insurance provider.
Cons
Weve noticed that Zurichs pricing can be on the higher side compared to some competitors. While we appreciate the customization, cost-effectiveness is also a consideration for our company.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
M. Patel
Small to Mid-sized Business , 21-50 employees employees
Mar 24, 2023
Reliable Insurance Partner
Reliable Insurance Partner
Pros
Zurich Insurance Group has been our reliable insurance partner for years. Their comprehensive coverage options and efficient claims process have given us peace of mind. Their teams industry expertise and risk management insights have helped us navigate complex insurance needs.
Cons
While Zurich Insurance Groups services have generally been favorable, we have occasionally experienced delays in response times when seeking clarification on policy details.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
L. Anderson
Large Company , 101-500 employees employees
Feb 09, 2023
Disappointing Experience
Disappointing Experience
Pros
Unfortunately, our experience with Zurich Insurance Group has been disappointing. While they offer a range of coverage options, we have encountered difficulties in getting clear explanations of policy terms and conditions.
Cons
The communication with Zurichs customer service team has been lacking. Weve had delays in receiving responses to our inquiries, which has caused confusion and frustration.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
P. Thompson
Small to Mid-sized Business , 21-50 employees employees
Feb 04, 2023
Filters
Comprehensive Healthcare Coverage
Comprehensive Healthcare Coverage
Pros
Zurich Insurance Groups healthcare coverage options have met the needs of our healthcare facility effectively. Their ability to cover a wide range of medical services and liabilities has been beneficial.
Cons
Weve noticed that their pricing can be on the higher end compared to some competitors in the healthcare sector. Balancing cost with comprehensive coverage is a consideration.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
T. Smith
Healthcare , 51-100 employees employees
Aug 30, 2023
Comprehensive Coverage Options
Comprehensive Coverage Options
Pros
Zurich Insurance Groups range of coverage options has allowed us to address various aspects of our agriculture businesss risks. Their policies have provided us with peace of mind and financial protection.
Cons
We have experienced minor delays in policy adjustments and documentation updates, which can be inconvenient when we need to make quick changes.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
D. Anderson
Agriculture , 11-20 employees employees
Aug 27, 2023
Responsive Customer Service
Responsive Customer Service
Pros
Zurich Insurance Groups customer service team has been consistently responsive and helpful. Their willingness to assist with policy inquiries and adjustments has streamlined our insurance management process.
Cons
We have found that their policy documentation can sometimes be lengthy and technical, making it challenging to understand certain terms and coverage details.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
S. Mitchell
Small to Mid-sized Business , 21-50 employees employees
Aug 19, 2023
Reliable Coverage Partner
Reliable Coverage Partner
Pros
Zurich Insurance Groups reliable coverage options have provided our retail business with the protection we need. Their policies have helped us address potential risks and uncertainties effectively.
Cons
We have found that their claims process can sometimes involve multiple steps, leading to longer processing times compared to some competitors. Simplifying the claims process would improve efficiency.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
B. Johnson
Small to Mid-sized Business , 21-50 employees employees
Aug 14, 2023
Comprehensive Logistics Coverage
Comprehensive Logistics Coverage
Pros
Zurich Insurance Groups logistics coverage options have been comprehensive and aligned with our business needs. Their teams industry knowledge has helped us address potential supply chain risks effectively.
Cons
While Zurichs policies are comprehensive, we have experienced occasional challenges in understanding some policy terms due to complex language. Clearer communication would enhance clarity.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
G. Martinez
Large Company , 101-500 employees employees
Aug 09, 2023
Expert Risk Management
Expert Risk Management
Pros
Zurich Insurance Groups expertise in risk management has been a key factor in our decision to work with them. Their ability to identify and address potential risks has added significant value to our insurance strategy.
Cons
While Zurichs insurance products are comprehensive, we have encountered challenges in understanding some policy terms due to complex legal language. Simplifying policy documents would enhance clarity.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
A. Nguyen
Large Company , 501+ employees employees
Aug 04, 2023
Comprehensive Coverage and Support
Comprehensive Coverage and Support
Pros
Zurich Insurance Groups comprehensive coverage options have provided our manufacturing business with the support we need. Their teams industry knowledge has helped us address potential risks effectively.
Cons
Weve experienced occasional discrepancies between policy details and what was initially discussed during consultations. Clearer communication during policy setup would improve the overall experience.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
E. Martinez
Mid-sized Business , 51-100 employees employees
Jul 27, 2023
Responsive Insurance Provider
Responsive Insurance Provider
Pros
Zurich Insurance Groups responsiveness to our inquiries and policy adjustments has been remarkable. Their teams willingness to address our concerns promptly has made our insurance management hassle-free.
Cons
We have noticed that the claims process can be quite thorough, leading to longer processing times compared to some competitors. Streamlining the claims process would be beneficial.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
K. Lee
Small to Mid-sized Business , 21-50 employees employees
Jul 14, 2023
Dependable Insurance Partner
Dependable Insurance Partner
Pros
Zurich Insurance Group has consistently provided us with dependable insurance solutions that align with our construction businesss needs. Their expertise in risk management has helped us navigate potential challenges effectively.
Cons
We have found that their customer service response times can vary, and there have been instances where communication delays have caused minor inconveniences.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
R. Lopez
Mid-sized Business , 51-100 employees employees
Jun 29, 2023
Misleading Pricing
Misleading Pricing
Pros
We were attracted to Zurich Insurance Groups range of coverage options. However, we found their pricing to be misleading. The initial quote we received did not accurately reflect the final cost, and we were surprised by additional fees.
Cons
Zurichs lack of transparency in pricing was frustrating. We expected more honesty in their quotes, and the unexpected fees have added financial strain to our budget.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
A. Ramirez
Small to Mid-sized Business , 21-50 employees employees
Jun 14, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Zurich Insurance Groups comprehensive coverage options have met our business needs effectively. Their ability to cover various sectors and industries under one umbrella has simplified our insurance management.
Cons
Weve encountered occasional delays in claim processing, which can be frustrating when dealing with urgent situations. Improving the speed of claims resolution would enhance the overall experience.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
J. Williams
Large Company , 501+employees employees
May 17, 2023
Unreliable Claims Process
Unreliable Claims Process
Pros
Zurich Insurance Groups coverage options seemed promising initially. However, our experience with their claims process has been disappointing. The process has been slow and cumbersome, and weve encountered challenges in getting timely updates on our claims.
Cons
We were hoping for a smoother claims experience, but Zurichs process has not met our expectations. Weve had to follow up multiple times to get any progress on our claims.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
M. Johnson
Large Company , 101-500 employees employees
Apr 19, 2023
Tailored Insurance Solutions
Tailored Insurance Solutions
Pros
Zurich Insurance Groups ability to offer tailored insurance solutions based on our companys unique needs has been impressive. Their teams responsiveness and willingness to customize policies have made them our preferred insurance provider.
Cons
Weve noticed that Zurichs pricing can be on the higher side compared to some competitors. While we appreciate the customization, cost-effectiveness is also a consideration for our company.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
M. Patel
Small to Mid-sized Business , 21-50 employees employees
Mar 24, 2023
Reliable Insurance Partner
Reliable Insurance Partner
Pros
Zurich Insurance Group has been our reliable insurance partner for years. Their comprehensive coverage options and efficient claims process have given us peace of mind. Their teams industry expertise and risk management insights have helped us navigate complex insurance needs.
Cons
While Zurich Insurance Groups services have generally been favorable, we have occasionally experienced delays in response times when seeking clarification on policy details.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
L. Anderson
Large Company , 101-500 employees employees
Feb 09, 2023
Disappointing Experience
Disappointing Experience
Pros
Unfortunately, our experience with Zurich Insurance Group has been disappointing. While they offer a range of coverage options, we have encountered difficulties in getting clear explanations of policy terms and conditions.
Cons
The communication with Zurichs customer service team has been lacking. Weve had delays in receiving responses to our inquiries, which has caused confusion and frustration.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
P. Thompson
Small to Mid-sized Business , 21-50 employees employees
Feb 04, 2023