Last Updated
Overview
BigHand Workflow Management helps businesses automate task delegation and improve operational efficiency. While implementation complexity can be a consideration, its centralized control panel offers clear visibility into all work streams. Overall, it is a powerful solution for legal businesses focused on improving resource deployment and client responsiveness.
Overall Rating
Based on 9 users reviews
3.8
Rating Distribution
Positive
44%
Neutral
56%
Negative
0%
Starting Price
Custom
BigHand Workflow Management Specifications
- Workflow Automation
- Time Tracking
- Document Management
- Mobile Access
What Is BigHand Workflow Management?
BigHand Workflow Management is a specialized platform designed for legal and professional services firms to streamline task allocation, manage resources, and gain visibility over operational output. It centralizes incoming requests, automatically routing work to the best-suited team members based on capacity, skills, and priority. Its features, such as intelligent task distribution and workflows, empower firms to provide consistent client service. This improves overall productivity across mid-to-large-scale legal departments.
BigHand Workflow Management Pricing
BigHand Workflow Management Integrations
BigHand Workflow Management integrates with iManage Work and NetDocuments software.
Who Is BigHand Workflow Management For?
BigHand Workflow Management is ideal for the following sectors and industries:
- Legal
- Professional services
- Government
- Finance
- Insurance
Is BigHand Workflow Management Right For You?
If your legal practice struggles with fragmented work delegation and lacks clear visibility into resource utilization, then BigHand Workflow Management is a solution worth considering. The platform’s ability to streamline task processing and provide deep operational analytics makes it a significant asset for improving efficiency and profitability for businesses and legal departments operating in large enterprises.
Still doubtful if the BigHand Workflow Management software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
BigHand Workflow Management Features
Task Form Configuration
With this feature, firms can create comprehensive and customized forms that adapt to the requirements of any task the law firm handles. These detailed forms ensure all necessary information is captured upfront, streamlining the intake process.
Task Processing
BigHand Workflow Management provides a live dashboard that displays all support tasks, allowing users to easily sort and filter by criteria like work type, assigned person, priority, or due date. This visibility enhances the management and execution of pending assignments.
Digital Dictation
With this feature, team members can record high-quality voice notes directly within the system, adding comments or files for transcription services. This capability supports quick capture of information and reduces manual documentation time.
Process Reporting
BigHand Workflow Management facilitates users with real-time data on key operational metrics like backlogs, overall throughput, service delivery levels, and support team effectiveness. This analysis supports continuous operational improvement for businesses.
Matter Lookup
Information about clients and specific matters can be pulled directly into task forms from in-house systems. This automated data retrieval eliminates manual entry and ensures accurate task context for the legal firms.
Pros And Cons of BigHand Workflow Management
Pros
Provides consistency in documents
The tool has an easy-to-use interface
Assists in reviewing and finalization of files
Cons
The volume control features can be improved
Lacks routing capabilities
BigHand Workflow Management Reviews
Total 9 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars0%
3
Stars44%
2
Stars11%
1
Stars0%
Share your experience
Training & Development CoordinatorLaw PracticeUsed the software for: 2+ years, N/A employees
“firm styles keep documents consistent”
Pros
One of the biggest benefits is being able to use our firm's own styles which keeps documents consistent and in good shape. I also appreciate that the software works with Word and Microsoft features as they already exist so Word documents function naturally within its tools.
Cons
At the beginning we ran into a few problems with older legacy documents carrying over and that made user adoption a bit challenging. Now that we're three years in though everything is going really well and just about every user loves it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Attorney Law PracticeUsed the software for: 2+ years, N/A employees
“Unreliable controls”
Pros
Having it on my phone and synced directly to my secretarys computer is definitely useful.
Cons
Going back isn't very easy the on function doesn't always work properly and there are times when the dictation just gets lost.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
IT Services ManagerLegal ServicesUsed the software for: 2+ years, N/A employees
“Easy digital workflow”
Pros
It is user friendly, fully digital and easy to figure out. Handling and adjusting dictations is simple and convenient.
Cons
Setting it up through the Citrix terminal client is frustrating and a real inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of BigHand Workflow Management pricing plans are available?
BigHand Workflow Management offers customized pricing plans for varying business needs. Receive a personalized BigHand Workflow Management cost estimate specific to your organization.
Does BigHand Workflow Management offer an API?
Yes, BigHand Workflow Management does offer an API.
Does BigHand Workflow Management have a mobile app?
Yes, BigHand Workflow Management offers a dedicated mobile app.
Who are the typical users of BigHand Workflow Management?
BigHand Workflow Management features support organizations in the legal, professional services, government, finance, and insurance industries.
What language does BigHand Workflow Management support?
BigHand Workflow Management supports the English language.
What other apps does BigHand Workflow Management integrate with?
BigHand Workflow Management integrates with iManage Work and NetDocuments software.
What level of support does BigHand Workflow Management offer?
BigHand Workflow Management offers support via phone. Users can also fill out an online form to get in touch with the team.