NetDocuments

“Not Worth the Switch

Pros

Search functionality is really great and finds what I need quickly. Saving documents is pretty easy most of the time. I appreciate how the compare feature works easily, you can use it within the system or externally if needed. Downloading email attachments is super simple and hassle free.

Cons

Setting up new clients and matters takes way too many steps compared to what I'm used to. The help function is unnecessarily complicated and hard to navigate. During migration, they didn't automatically transfer all my subfolder levels, only gave me clients and matters initially. Had to fight with them to get the rest set up which cost me extra money. When they finally created the subfolders, most only had cryptic short names instead of the descriptive ones I had before. They also created a bunch of document type folders based on old settings that I don't actually need, cluttering everything up. Now I can't figure out how to create new subfolders, save documents to existing ones, or even open them except through search. They couldn't replicate my Outlook integration that automatically deleted emails after saving them. The document list shows fewer items per page now which is really annoying. Those auto generated Doc Type folders are completely useless. I'm also concerned about storage limits and whether costs will increase as I save more files, or if I'll need to download things for offline storage. Support has been practically non existent throughout this whole process.

“slow tool and disappointing support experience

Pros

Interface is really easy and simple for me. Having all my documents centralized in one location saves me tons of time. I can attach and send multiple documents via email with just a single click which is incredibly convenient.

Cons

The app runs pretty slow most of the time. It crashes way too often which gets really frustrating. I need a ton of bandwidth to run it properly. And don't even get me started on trying to upload documents from my computer, it's absolutely terrible and takes forever.

“Great DMs with mixed results

Pros

It has been a game changer for our organization, dramatically enhancing how we file, store and search for documents. The improvement in our workflow efficiency has been remarkable.

Cons

I wish the Outlook plugin was stronger, I found myself constantly jumping out to the web browser way more than I wanted to (especially compared to iManage that I used before). Also the thing that bothers me is that how I have to organize everything into seperate cabinets for different matters.