CASEpeer Reviews

“Extremely user-friendly for all

Pros

Honestly it is extremely user-friendly for me even when I am not tech-savvy, I can navigate it without hassle.

Cons

I wish CASEpeer would move more quickly to roll out improvements based on user feedback.

“Important for pi practice management

Pros

CASEpeer has become an important part of how our personal injury law practice runs. I also rely on it to monitor our marketing campaigns, keep tabs on staff productivity and manage contingency fee calculations.

Cons

One challenge we ran into with CASEpeer was getting everyone on our team aligned about the case stages and making sure everyone followed the same workflow required a lot of coordination. In my view, that hurdle was largely due to our internal processes rather than anything CASEpeer could have done differently.

“Tracks all documents and photos

Pros

What I really like is how it helps me keep track of everything from documents and files to photos and pictures.

Cons

One thing I dislike at the moment is that we still cannot upload videos which feels limiting.

“Easy to learn in minutes

Pros

I am a fan of how user-friendly it is as I was able to learn the ropes in just a few minutes.

Cons

Honestly I don't really have any complaints because I believe CASEpeer is continually updating and enhancing their platform.

“Quick setup with a natural layout

Pros

Compared to other case management programs I have used, I find CasePEER sets up extremely quickly and easily and its layout feels really�natural.

Cons

What bothers me is that I cannot customize certain settings especially how photos are savedand there's no option for me to save videos which is a real limitation.

“Incredibly helpful client texting feature

Pros

I have found the texting feature incredibly helpful and my clients always tell me they appreciate it.

Cons

We cannot color-code events in the calendar which makes it harder for us to visually organize and distinguish our schedule.

“Simple navigation with many features

Pros

I find it�simple�to navigate and there are many varied features and tasks the program lets me perform.

Cons

It would be great if there were an LOR claim service beyond just LOR templates. I also wish selecting which template to use was a bit more simple. Still I really love the software.

“Increases case value and flow

Pros

Being able to track how we communicate with clients and monitor their treatment has been huge for increasing the value of our cases. My case flow has gotten better since I can more easily keep tabs on case statuses.

Cons

In our experience, getting everything integrated was challenging, largely due to pushback from staff.

“Very organized and friendly to use

Pros

I find this software very organized and genuinely easy and friendly to use!

Cons

My experience included troubleshooting when I tried to integrate Google Calendar with CASEpeer and that caused some frustrating issues.

“Simple, effective, and easy setup

Pros

I find it�simple, simple to set up and use and effective

Cons

For me, I think it lacks live updates, bells and modern innovation

“Standout medical treatment monitoring

Pros

For me, the medical treatment section is the standout feature of Casepeer. I can monitor every client's medical providers all in a single place which makes managing their care�simple�and very easy.

Cons

Every so often, I find the system runs a little slow.

“Includes everything for a pi practice

Pros

I have found this platform incredibly easy to use and it includes everything I need for a personal injury practice

Cons

No complaints from me, you guys are really responsive and good about adapting and changing.

“User-friendly interface with great reports

Pros

For me the interface is�user-friendly, reports work well, notes are taggable

Cons

I haven't seen much development since I started using it back in 2017

“Simple team notes access

Pros

As a team, we find it really simple to view and access the notes.

Cons

I wish editing and deleting notes were not restricted as for now only admins have those permissions.

“Incredibly simple and neatly organized

Pros

Getting to my files is incredibly simple and I always keep everything neatly organized.

Cons

honestly I cannot think of anything negative to report about this software as it meets my needs.

“Simple, efficient, and fantastic messaging

Pros

I am impressed by how simple and efficient it is to use. It kind of reminds me of Facebook and I really love it!

Cons

Honestly the messaging feature blew me away as it was fantastic. I also like that the messages are tied to the user profile which makes tracking conversations much easier.

“Incredibly user-friendly with many tools

Pros

I have found this product incredibly user-friendly and it gives me a variety of tools to monitor every aspect of a client's case effectively.

Cons

That said, I believe there are always opportunities for enhancement or fresh ideas to explore and I run into a minor annoyance when editing documents because I have to download the file first, make my changes locally and then upload the updated version back into the system.

“Keeps everyone on the same page

Pros

I am a fan of CASEpeer because it makes it easy to keep everyone on the same page. Keeping communication tight is essential and it gives you a quick snapshot of your case. I also really value the webinars they provide to keep us informed about the latest developments.

Cons

It sometimes takes longer than I'd like to iron out certain glitches.

“Overly basic and inflexible backend

Pros

In my experience, it contains a lot of promising concepts for personal injury case management, particularly around monitoring medical bills and managing record requests. however I find the application itself to be overly basic and inflexible in its present form.

Cons

For me the biggest problem is its backend as it feels far too basic and inflexible. I often feel like everything is set in stone and I cannot make necessary changes, so the platform really needs a stronger, more capable backend database to complement its attractive and functional frontend.

“Consistent and simple workflow

Pros

I appreciate that it helps maintain a consistent workflow and is simple to access.

Cons

From my perspective, it needs stronger privacy controls and improved security features.