Total 49 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

84%

4

Stars

6%

3

Stars

10%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

David

Law Practice, 11-50 employees

Less than a year

5.0
May 2022

Works perfectly on all devices

Pros

It's easy to use, works without any intruption across all my devices. I think its a perfect tool for managing documents and deadlines.

Cons

I'd like it if the intake section had the same tab options as the matters section.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jared

Law Practice, 1-10 employees

Less than a year

5.0
May 2022

Could benefit from additional features

Pros

It's great for managing my personal injury practice.

Cons

The messaging feature between employees could definitely use some updates. While it serves its basic purpose, I feel it lacks certain features that would make internal communication more efficient and organized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Viral

Law Practice, 1-10 employees

Less than a year

5.0
October 2021

Swift and reliable

Pros

CloudLex is fast, cloud-based, and integrates smoothly with Microsoft 365. Saving documents and emails is very easy.

Cons

The software is very well-suited for personal injury firms but it's not very efficient for handling our workers' compensation cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jeff

Law Practice, 1-10 employees

More than a year

5.0
September 2021

Easy to understand!

Pros

The platform is easy to learn. We were up and running on the first day. We could easily manage and assign tasks while also tracking them. I also admire the notes that are very simple to access and use as well.

Cons

There is no instant messaging between users, and there's no QuickBooks integration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

J

Jessica

Law Practice, 1-10 employees

More than a year

5.0
July 2020

Perfect for small firms

Pros

What I like most is that everything is cloud-based, making it easy to access from the phone app. It also integrates well with Word documents.

Cons

The file capacity is a bit low for us, but we've managed to use their archiver product to remove closed files from our matters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jeffery

Law Practice, 1-10 employees

More than a year

5.0
June 2020

Secure and reliable

Pros

CloudLex is incredibly dependable and simple to use. Within just five minutes of logging in for the first time, our secretaries were already getting things done with ease. The seamless Dropbox integration allows our attorneys to access their trial delivery software effortlessly. This is by far the most efficient and effective software we've ever used.

Cons

I have not come across any aspects of the software that we find problematic or unsatisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Legal Services, 51-100 employees

Less than 6 months

5.0
June 2020

Exceeds the expectations

Pros

We were facing significant challenges with another provider, so a colleague from a neighboring jurisdiction suggested I try CloudLex. Interestingly, they had moved from the same vendor as we did. The transition to CloudLex has been smooth, the software works as advertised, and the service has been miles better than what I was used to. Fantastic product, excellent service.

Cons

We haven't find any issues yet, but that doesn't mean the software is perfect, we just haven't had any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christopher

Law Practice, 11-50 employees

More than a year

5.0
May 2020

Faultless product

Pros

The software is very flexible and made specifically for Plaintiff's Personal Injury practices.

Cons

The layout of the software matches exactly what I would've designed if I had created it myself. There's very little, if anything, that I would change.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K

Kristina

Law Practice, 11-50 employees

Less than a year

5.0
June 2019

Absolutely fantastic!

Pros

This is hands down the best plaintiff's law firm software I've come across. The system's ease of use, interface, tracking and reporting features, task management, and customer service far outshine their competitors.

Cons

I can't think of a single thing! The software is smart and simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10