CloudLex Reviews
Total 49 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars84%
4
Stars6%
3
Stars10%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
David
Law Practice, 11-50 employees
Less than a year
“Works perfectly on all devices
Pros
It's easy to use, works without any intruption across all my devices. I think its a perfect tool for managing documents and deadlines.
Cons
I'd like it if the intake section had the same tab options as the matters section.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared
Law Practice, 1-10 employees
Less than a year
“Could benefit from additional features
Pros
It's great for managing my personal injury practice.
Cons
The messaging feature between employees could definitely use some updates. While it serves its basic purpose, I feel it lacks certain features that would make internal communication more efficient and organized.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Viral
Law Practice, 1-10 employees
Less than a year
“Swift and reliable
Pros
CloudLex is fast, cloud-based, and integrates smoothly with Microsoft 365. Saving documents and emails is very easy.
Cons
The software is very well-suited for personal injury firms but it's not very efficient for handling our workers' compensation cases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeff
Law Practice, 1-10 employees
More than a year
“Easy to understand!
Pros
The platform is easy to learn. We were up and running on the first day. We could easily manage and assign tasks while also tracking them. I also admire the notes that are very simple to access and use as well.
Cons
There is no instant messaging between users, and there's no QuickBooks integration.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Jessica
Law Practice, 1-10 employees
More than a year
“Perfect for small firms
Pros
What I like most is that everything is cloud-based, making it easy to access from the phone app. It also integrates well with Word documents.
Cons
The file capacity is a bit low for us, but we've managed to use their archiver product to remove closed files from our matters.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffery
Law Practice, 1-10 employees
More than a year
“Secure and reliable
Pros
CloudLex is incredibly dependable and simple to use. Within just five minutes of logging in for the first time, our secretaries were already getting things done with ease. The seamless Dropbox integration allows our attorneys to access their trial delivery software effortlessly. This is by far the most efficient and effective software we've ever used.
Cons
I have not come across any aspects of the software that we find problematic or unsatisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Legal Services, 51-100 employees
Less than 6 months
“Exceeds the expectations
Pros
We were facing significant challenges with another provider, so a colleague from a neighboring jurisdiction suggested I try CloudLex. Interestingly, they had moved from the same vendor as we did. The transition to CloudLex has been smooth, the software works as advertised, and the service has been miles better than what I was used to. Fantastic product, excellent service.
Cons
We haven't find any issues yet, but that doesn't mean the software is perfect, we just haven't had any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Law Practice, 11-50 employees
More than a year
“Faultless product
Pros
The software is very flexible and made specifically for Plaintiff's Personal Injury practices.
Cons
The layout of the software matches exactly what I would've designed if I had created it myself. There's very little, if anything, that I would change.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kristina
Law Practice, 11-50 employees
Less than a year
“Absolutely fantastic!
Pros
This is hands down the best plaintiff's law firm software I've come across. The system's ease of use, interface, tracking and reporting features, task management, and customer service far outshine their competitors.
Cons
I can't think of a single thing! The software is smart and simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10