Total 43 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

79%

4

Stars

21%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Arturo

Hospital & Health Care, 500+ employees

Less than a year

5.0

Best for pulling up documents

Pros

The best part for me is how filters can pull up every document you need when building organized lists. The clean, simple interface is another major strength and sharing files with my agency colleagues is incredibly simple.

Cons

I genuinely cannot find any real flaws with this product. My only very minor wish is for a bit more personal contact but since it is an online platform, I am perfectly happy and just wanted to say how much I enjoy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Craig

Food & Beverages, 51-100 employees

Less than a year

5.0

Simple to use and affordable

Pros

A few key things made us choose ContractSafe over the competition. The main one was how simple it is to use and set up, followed closely by the affordable price. Our contacts on the support team have also been fantastic.

Cons

We have not faced any downsides while using it. Once in a great while, the program might freeze during an agreement update but a quick click of the refresh button always gets it working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Janessa

E-Learning, 11-50 employees

Less than a year

5.0

Very user friendly for custom forms

Pros

The platform is very user friendly and easy to find our way around. Setting up custom forms is also a simple process without any confusing, complicated steps.

Cons

This is a small detail but I'd prefer if the system linked amendments to their main contract with a clearer parent/child relationship.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Claire

Real Estate, 51-100 employees

More than a year

4.0

Excellent tracking and reporting tools

Pros

ContractSafe tools for tracking important dates and generating reports are excellent and I love how well-organized and adaptable the system is. The new AI feature is impressive and already proving useful. Plus I am looking forward to its continued development. The support team is top-notch too and the product offers great value for the price.

Cons

The platform can sometimes run a little slow particularly when handling big files or doing several searches at once. It is also tough to compare two contracts side-by-side directly in the system which makes reviewing different versions a bit more of a manual process.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

C
Charlene

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0

Simplified our contract management greatly

Pros

It has greatly helped our organization by simplifying contract management, providing e-signing capabilities and being reasonably priced. After evaluating many platforms, ContractSafe was the obvious choice for its simplicity and cost. The customer service is priceless and the regular webinars are a great resource for our team.

Cons

Every platform has its strengths and weaknesses but when we weighed them, its advantages were significantly more compelling than its drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

R
Rebecca

Pharmaceuticals, 11-50 employees

Less than a year

5.0

User friendly and exceptionally customizable

Pros

What really stood out for our organization was how user-friendly and customizable the platform is. The customer support has been exceptional too as the team at ContractSafe is dedicated to ensuring we get our money's worth and are always ready to assist. All in all, it is a fantastic value!

Cons

On rare occasions, a document might look blurry after resizing it but switching over to the full-document view normally clears it right up. And this does not happen often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

V
Vishal

Chemicals, 500+ employees

Less than 6 months

5.0

centralized hub that simplifies contract management

Pros

It keeps all our corporate agreements in a single, centralized location. Managing documents is also very simple, with multiple ways to tag and categorize them. Plus the feature that tracks contract end dates is particularly helpful for planning renewals and ensuring our business operations continue without interruption.

Cons

In my experience, I have found all the necessary tools to upload and monitor my contracts without any trouble. Plus making edits later on is also a simple, low-effort process. So right now I do not have any ideas for improvement as you are doing a great job!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Margaret

Facilities Services, 51-100 employees

Less than 6 months

4.0

Transformed our filing system completely

Pros

It has completely transformed our company's filing from a simple PDF repository into a powerful management system. We now store everything from vendor contracts and utility bills to vehicle registrations and property insurance details. Plus I love that we can create custom views for each category to capture specific data. Finding and reviewing any agreement is now quick and easy too. And our customer success manager has been incredible too helping us build reports, learn the platform and far exceed our goals.

Cons

The AI feature still needs a bit more development. I have been testing its limits by storing utility bills and it does not capture all the data points from invoices that it does from standard contracts.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

J
Jacob

Health, Wellness and Fitness, 500+ employees

Less than 6 months

5.0

Easy to use for monitoring dates

Pros

It is very easy to use and provides a solid platform for monitoring critical contract dates. Also the customization options are a huge plus for quickly sharing key agreement details.

Cons

At times the search function feels a bit clunky and also the AI is not quite where it needs to be yet. Plus an integration with Adobe Sign would also be a welcome addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sharron

Management Consulting, 101-500 employees

Less than 6 months

5.0

rapid and adaptable upgrade from spreadsheets

Pros

After only a few weeks of full use, we are already seeing advantages. We have replaced cumbersome Excel spreadsheets for contract tracking and the built-in document signing has made our processes much more efficient.

Cons

We have not run into any issues so far. The system is very adaptable and with our success managers help, any questions we have had were quickly answered with solutions that fit our business needs perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lynn

Farming, 500+ employees

Less than a year

5.0

Simple to set up and navigate

Pros

The best things about this tool are the team behind it and the software itself, it is pretty simple to set up, navigate and learn.

Cons

My least favorite part is having to upload and tag every agreement upfront, though that's a requirement with any similar software. The good thing is that it provides tools to make that process easier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M
Melissa

Education Management, 101-500 employees

More than a year

4.0

User friendly with great permissions

Pros

ContractSafe platform is very user friendly. I also really value the role-based permissions that let us control who can see, edit or manage agreements, which helps with compliance and reduces risk. The automatic alerts for important dates like renewals and expirations are also great for preventing expensive mistakes.

Cons

A significant limitation is the rigid approval and e-signature workflow. The system makes you set up the signing step before the approvals which is not efficient. We would prefer to configure both at the same time. Right now reminder emails can go to the signer before their superiors have even approved the document which is confusing and ineffective. I mean it would work much better if the signature request was automatically sent only after everyone had given their approval.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

6

A
Andrea

Consumer Services, 500+ employees

Less than a year

4.0

great contract management experience

Pros

Uploading contracts is a simple process and I like that most of the key terms can be filled in automatically. The freedom to name files whatever we want is also a very handy feature.

Cons

The most annoying thing for me is occasionally having to upload a contract again. It is not a hard task but it just feels like a waste of time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Y
Yael

Aviation & Aerospace, 500+ employees

Less than a year

5.0

Easy to use centralized contract hub

Pros

It is easy to use and works perfectly as a single, centralized hub for all our contracts with plenty of useful features.

Cons

I had some trouble figuring out how to use the tagging system but after a quick meeting where my account manager walked me through it, I got everything set up just the way I needed.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R
Ron

Paper & Forest Products, 101-500 employees

Less than a year

5.0

pretty adaptable for any company

Pros

The platform's simplicity and adaptability are its greatest strengths. Our company was having a hard time finding a way to store all our vendor agreements and contracts but ContractSafe provided a solution almost instantly.

Cons

We do not have any feedback on negatives, our team has not found a single weakness or shortcoming. Everyone in the company who uses it only has great things to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jon

Hospital & Health Care, 51-100 employees

More than a year

5.0

Very user friendly and flexible

Pros

ContractSafe is very user friendly and simple to use. Also it is highly flexible and can store many different kinds of files. After evaluating several contract applications, it was clear to me that it was the best option.

Cons

I honestly cannot come up with any drawbacks or suggested changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Rebecca

Law Enforcement, 51-100 employees

Less than 6 months

5.0

offers an amazing customer support

Pros

Their customer support is simply amazing, whenever I have a problem, they are available immediately when I call.

Cons

To be honest there is absolutely nothing about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Linda

Construction, 500+ employees

Less than 6 months

5.0

Highly efficient for adding contracts

Pros

It is highly efficient. I can add and sort contracts right after I finish reviewing them. With our old system, the upload process was so slow I had to save everything and block off a whole day just for that task. Now I get time back in my day to focus on other important work.

Cons

The one challenge I have found is that attached documents do not sort by date automatically. This is fine with a handful of files but when you have a year's worth of purchase orders and emails in a folder, it gets messy. Plus to find the latest correspondence easily, I have to manually add a number to each file before uploading it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S
Stephen

Telecommunications, 11-50 employees

More than a year

4.0

clean interface with powerful search

Pros

The clean interface and powerful search tool have made organizing, finding and retrieving our files so much simpler. Setting up automated reminders for critical contract dates and signings means we never miss a deadline which is vital for handling many clients and complicated agreements. It also keeps our client data safe by limiting who can access, download or print documents and it lets me handle administrative work from anywhere.

Cons

The AI features feel a bit outdated and do not match current standards. Plus more frequent updates would really help improve them. I also wish the user roles were more flexible, allowing team members who cannot edit documents to still run their own custom reports which would help other departments be more self-sufficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

N
Nicholas

Accounting, 1-10 employees

Less than a year

5.0

I am really a fan

Pros

This platform serves as an excellent repository for organizing and safeguarding contracts. The automated email alerts assist in keeping track of renewals and escalations.

Cons

Customization options for specific contracts are limited since many customers have unique tracking needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10