Last Updated

Key Takeaways

Generated from the text of customer reviews

Copilot is an AI assistant built into Microsoft's work apps. Project managers, analysts, administrators, and educators rely on Copilot for their daily workflows. While users often point out that the AI's answers can occasionally be off-target or inconsistent, most really value how smoothly it fits right into the Microsoft tools they already use every day. Recent updates include Researcher support for Anthropic's Claude models, when an admin allows it.

Our Verdict

Copilot is a reliable option for mid-sized and large organizations where many teams work from the same information. Reviewers note that the licensing cost is premium-priced, making it less suitable for smaller teams with tight budgets but reasonable for larger organizations. We recommended it for Microsoft-based businesses, running on a large scale.

Copilot Specifications

  • Natural Language Dialogue
  • Smart Data Discovery
  • Self-Service Dashboards
  • Text To Speech & Speech To Text

Copilot Features

Researcher

The Researcher agent handles multistep research questions and then creates a structured report with cited sources. It collects information from the web, accounts in use, from files, emails, meetings, and chats which are also already accessible to users. The reports it generates include organized sections, charts, and visuals for better understanding.

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Copilot Notebooks

Notebooks feature functions as a dedicated project workspace, bringing together chat logs, documents, pages, meeting notes, and web links in a central hub. The software answers questions and writes drafts using these saved materials, while team members can share the notebook to collaborate in real time.

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Analyst

The Analyst feature serves as an assistant for reviewing data. Users can ask questions about attached spreadsheets, CSV files, or databases, and the software calculates numbers, identifies trends, and highlights unexpected data points. It provides plain-text reports that include data charts and tables.

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Cowork

The Cowork feature carries out tasks on a user's behalf, such as sending emails, creating documents, scheduling meetings, and searching across an organization. The tool requests user approval before carrying out any sensitive actions. It also allows the users to set up recurring prompts that run on an automated schedule.

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Copilot Pages

Copilot Pages turns a Copilot Chat response into content that can be edited and shared. Chat and the page open side by side, so users can ask Copilot to add or update content, and colleagues can work on the same page in real time.

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Pros And Cons of Copilot

Pros

  • Easy file uploads and client contract signing

  • Allows embedding existing websites directly into portals

  • Direct texting capabilities simplify client communication

  • Enables implementation without requiring coding knowledge

  • Intuitive client portal simplifies user navigation

Cons

  • App menu titles do not sync automatically

  • Task management section lacks interactive options

  • Cannot duplicate existing forms or contracts

Copilot Pricing

Microsoft 365 Business Premium with Teams

Microsoft 365 Business Standard with Teams

Microsoft 365 Business Premium (No Teams)

Microsoft 365 Business Standard (No Teams)

Enterprise Copilot Chat

Enterprise M365 Copilot

  • Copilot in Word, Excel, PPT, Outlook, Teams

  • AI-powered chat & reasoning AI

  • Advanced identity management (300 users)

  • Web, mobile, & desktop apps

  • Custom business email

  • Teams video conferencing

  • 1 TB cloud storage/user

  • 10+ extra apps (Loop, Forms, etc.)

  • Enhanced cyberthreat protection

  • Sensitive data discovery & protection

  • Everything in Business Premium, plus:

  • (Note: Core productivity apps and security features adjusted for standard tier)

  • Standard identity management & spam/malware filtering

  • Essential business apps and support

  • AI built for work across your M365 experience

  • Work IQ powered chat & reasoning AI

  • Pre-built agents (Researcher, Analyst, Facilitator)

  • Analytics for adoption & impact tracking

  • LLM model choice

  • Everything in Business Standard w/ Teams, plus:

  • Advanced cyberthreat protection & data compliance

  • Secure, web-grounded AI chat via Entra ID

  • Copilot in select M365 apps

  • Metered agent access

  • Enterprise data protection & IT control

  • Everything in Copilot Chat, plus:

  • Business data-grounded AI chat

  • Copilot in Word, Excel, PPT, Outlook, and Teams

  • Agent creation via Copilot Studio

  • Enterprise-grade security, privacy, & compliance

Disclaimer: The pricing details were last updated on Sep 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Copilot Reviews

Total 21 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

38%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

IG
Isaac g.

Not Specified, 1-10 employees

5.0

“Great encryption but lacks AI features”

Pros

The encryption is great and I really appreciate how easy it is for clients to navigate the customizable portal.

Cons

The lack of AI features feels like a missed opportunity for me and my team in today's market.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

CG
Christian G.

Not Specified, 1-10 employees

4.0

“easy client portal solution”

Pros

I really appreciate how this tool brings together client contracts, messaging and project management in one spot. The support team responds quickly and always offers useful workarounds when I run into issues. Too many platforms in this space try to be everything to everyone and end up losing focus, but this CRM knows exactly what it's designed for and keeps getting better at those core functions.

Cons

I wish there was a better billing setup, like being able to create payment links that customers have to complete before they can even log into their accounts.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

AL
Aaron L.

Not Specified, 1-10 employees

4.0

“simplifies client data management effectively”

Pros

Managing and gathering the monthly customer data has been easy for me. Customer support through Slack is really great.

Cons

Some features I'd expect to see just aren't there yet, hopefully they'll add them down the road.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Frequently Asked Questions

Who are the typical users of Copilot?

Copilot features are used by organizations across various industries and sectors, including retail, education, manufacturing, financial services, healthcare, and government.

What types of pricing plans does Copilot offer?

Microsoft Copilot offers the Microsoft 365 Personal plan at $8.49/month. Family and Premium plans cost $10.49 and $19.99/month, respectively. Business plans with Copilot range from $25.20 to $38.40/user/month, while Microsoft 365 Copilot for enterprise customers costs $30/user/month. Copilot Studio offers prepaid licensing starting at $200 or pay-as-you-go pricing. Get in touch for a personalized Copilot cost estimate.

Does Copilot offer an API?

Yes, Copilot offers an API.

What level of support does Copilot offer?

Copilot provides web and phone support and also offers in-app AI chat support.

Does Copilot have a mobile app?

Yes, Copilot offers mobile apps for iOS and Android users.

What other apps does Copilot integrate with?

The platform integrates with essential tools including Microsoft Word, Microsoft PowerPoint, Salesforce, ServiceNow, Confluence, and Microsoft Excel.

What language does Copilot support?

The software is available in English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese (Simplified and Traditional), Korean, Arabic, Dutch, Swedish, Polish, Norwegian, Finnish, Danish, and Turkish.