LEAP Reviews

“Support team is of next level”

Pros

Using Turbo Law for years I switched to LEAP several years ago and have never wanted to go back. There is a bit of a learning curve at first but the support team has been outstanding and their response times are reliably quick. As a probate attorney in Massachusetts, it has been especially useful for making my workflow more efficient and for preparing documents to file with the Probate Court. Five stars without any hesitation.

Cons

A few things could still be improved such as at times�it�can be slow to load from time to time and�it�would be really helpful if sender information could automatically carry over into the header on the second page and following pages of letters and forms.

“fully integrated and compliant”

Pros

After trying several other legal practice management systems, this is the first one that has felt truly integrated from end to end. Trust accounting in particular has been a standout since other platforms never handled that well. I must say it is easily the most complete practice management software I have used and its trust accounting and reporting tools help keep us compliant with LSO requirements.

Cons

The only real downside is that�it�can take a while to load and�it�gets a little glitchy from time to time. Considering how powerful it�is, I can understand that tradeoff but�it's still my one complaint.

“provides excellent support”

Pros

LEAP keeps improving and the way it's adding AI has been genuinely useful for creating better efficiency across our team. The support we get from our account manager has also been excellent.

Cons

Technical support is often very efficient but if an issue needs to be escalated, resolution can sometimes take longer than expected.�it�would be better if the technical team could get onto your machine more quickly instead of relying on chat. The product is also on the expensive side compared with other options but if you make full use of�isuch as precedents, workflows and the built-in AI features the efficiency gains do help balance out the cost.

“good but can be improved”

Pros

Running the firm through LEAP has made a real difference because it brings our daily operations into one fully integrated platform. We rely on it for everything from compliance and billing to staff productivity and it supports the way we deliver services to clients. Having our information centralized in a single source of truth, plus the ability to connect with so many leading programs for client service and internal reporting, is a major part of why the system works so well for us. Consolidating our tech stack this way has delivered significant value to the firm. The help desk is also very responsive by email.

Cons

A few areas are still frustrating especially the limits around reporting. Some reporting features are too restricted and the lack of customization options or the ability to have PowerBI reports created is a real downside. The community model, where you need to collect 'upvotes' before a sensible feature request or issue gets addressed, is not ideal either. Pricing has also increased sharply over the last five years. On top of that some of the integrated partner tools in the marketplace, while they do create strong synergy and reinforce the one-stop-shop approach, depend on costly third-party integrations with very few alternatives. DocuSign is a good example, now costing around $7 per envelope when other options in the market are less than half that per document.�it�is definitely a premium product and you really need to be using�it�at full capacity to justify the value rather than focusing on the expense, assuming that is realistic. Another drawback is not being able to call the help desk when something is urgent or hard to explain since support is only available by email.

“Fantastic support and navigation”

Pros

Right from the start LEAP felt exceptionally user-friendly. As it was very easy to get around the platform and handle different tasks without dealing with a big learning curve. One feature I especially appreciate is the help option on every page since it makes it quick to get answers without having to leave whatever screen I am already working on. Their customer support has also been excellent. Reaching the team by email is easy too and they've consistently been responsive and helpful whenever I have needed assistance. I'd definitely recommend it to anyone wanting a well-supported and hassle-free experience.

Cons

I have noticed the recent update made things worse. it now takes more steps to access the accounting function in the program.

“Can access it from anywhere!!”

Pros

Having all case work, time entries and disbursements in one place makes daily work much more manageable. Everything is right at your fingertips across the whole firm, no matter where you are and being able to work from anywhere in the world is a real advantage.

Cons

The biggest frustration is the login delay and�it�can be quite slow during use. There are also times when even after clearing the cache,�it�still won't let you work because the server cannot be reached which causes delays and stops work altogether.

“Comes with strong legal tools”

Pros

Whenever help is needed someone is there and the team is consistently friendly and patient. Technical support and training are always accessible when needed and my recent training was a perfect example, led by a very accommodating, friendly, patient and engaging trainer. The system is able to store far more information than we would ever realistically need which is a real benefit and it covers just about every aspect of legal work. it is fairly easy to learn, pleasant to look at and manageable to use while multitasking across many clients. it is also simple to amend, delete or add files and documents and it works well alongside Outlook.

Cons

From the admin side even simple tasks can feel long and complicated. Basic actions like merging or moving clients, documents or files can be awkward. I usually have to work through the Client Card, while the fee earners work through Matters. Storing physical Deeds and documents against a reference is not very clear or easy to follow and labels don't get generated automatically in a clear way. The reference system doesn't feel efficient for the large amount of paper documents that need to be stored, both short and long term. There might be another method I just haven't discovered yet. I know there is still a lot more to the system than I currently know or will probably ever need to use. Even after 3 years, I am still learning new things so I would be open to any ideas or alternative reference storage methods within the system.

“powerful AI and legal research”

Pros

LEAP has been simple to navigate and the feature set is impressive especially the AI tools and legal research capabilities. The training is thorough and the support team has also been excellent whenever needed.

Cons

The cost can be on the high side but the product is strong enough that�it�still feels worth the investment. As�it�continues to grow,�it�also seems to demand more powerful hardware to keep everything running well.

“helpful support, frustrating freezes”

Pros

its interface is user friendly and easy to navigate so it works well for both new users and people with more experience. The layout makes sense and helps keep everyday tasks moving efficiently. Another big positive is the support team as they are consistently responsive, helpful and usually very quick to step in whenever something goes wrong.

Cons

That said�it�still has ongoing performance problems that get in the way of daily work. We often run into issues opening documents especially Word and Excel files and�it�freezes often enough that restarting the program becomes necessary. There have also been cases where documents seem to save properly but later turn out not to be saved in�it�at all which means extra time spent troubleshooting, tracking files down or recreating work. Those kinds of issues are disruptive and definitely hurt efficiency.

“Works fine for us!”

Pros

Joining the office hours sessions has been really beneficial especially with the hands-on live demonstrations showing the product in action.

Cons

Bringing together two extremely powerful tools is still a challenging work in progress. These sessions have helped me realize I am not doing anything wrong as it's just that the product is still being developed.

“Secure for file collaboration”

Pros

Having documents stored directly inside the client file makes file management much more practical for lawyers and support staff. Everyone in the office can access communications as well which really helps with collaboration on files. The overall system is thoughtfully designed and secure. As a busy family law clerk, I'd absolutely recommend it to others in the legal field.

Cons

My computer does lag from time to time which creates some minor frustration. That said�I must say it includes brilliant integrated features.

“billing and approvals are the best”

Pros

Billing is much easier now. I can pick exactly which clients to bill from a list that matches the reports section in LEAP which makes the whole process much more practical. it is also helpful that I can send an invoice to a coworker for approval and then finalize it. Once that's done, I can send the invoice directly to the client inside the app, with a payment link and automatic receipt. Overall it's convenient and works very well.

Cons

One thing still missing is an ongoing audit log on the notifications page. I'd really like to see that added, along with a few other features that my coworkers and I think would be useful.

“Pretty strong and decent tool”

Pros

LEAP has felt like a really strong product because it's very user-friendly and puts everything we need in one place. The integrations with other platforms work very well too and the support from the team has been outstanding.

Cons

What we preferred before was when the Productivity and Accounting tabs opened in the same window instead of separate ones. I feel like it would also help if pending requests showed a temporary balance on the client account so when several requests are being handled at once, we can make sure the account doesn't go negative.

“Has great legal workflow tools”

Pros

it has a lot going for it especially the built-in accounting, helpful categories, document management tools and the overall ease of use. One of the biggest advantages is how well it supports teamwork across the office while also making client and file management much more efficient. Overall it's a secure platform and our lawyers can work from home or other remote locations without any trouble. Tasks like preparing Bills of Costs which used to take a very long time, can now be finished in minutes with only small edits needed at the end. Once staff spend a little time getting familiar with the system, they really enjoy using it. Even new team members with no legal background have said they learn it quickly. it's fairly easy to understand the main functions and then build your knowledge from there. I also really like how it uses AI in practical ways, such as helping find a specific email or reference inside a large file. I am not looking for AI to write things for me so having it help with file organization is actually useful and saves time. Since opening my new office three years ago, I have had to contact support several times because of tech issues and they have always been quick and helpful. We also just went through our first renewal and were a bit nervous about it but the meetings were helpful and the renewal price ended up being reasonable. We expected worse so overall we were pleased.

Cons

To keep this balanced, I do have a few small frustrations with it. Such as the default connection to Adobe is annoying because we use a different, more affordable PDF service. There are also a few other software tools we rely on that still don't transfer directly with it. Another inconvenience is that we cannot upload court documents straight from it. We have to save them to the desktop first, then upload them through the court services system. it is frustrating but in the bigger picture of document management, it's not a huge burden. Another ongoing annoyance is that whenever it pushes an update, we usually have to involve our local it provider because it often interferes with our cybersecurity setup. We have managed this by letting our it provider know each time an update happens so they can be ready to deal with any issues. The problem is that this happens almost every time it updates and there often isn't much notice beforehand which makes planning harder. We are lucky to have a very good it provider so it hasn't become a major issue for us but I can easily see it being more difficult for smaller firms or offices that handle their own it support.

“powerful client management resource”

Pros

Used correctly and with a good process in place, LEAP is a very powerful tool and a great resource for managing clients effectively.

Cons

it�still has some bugs that need attention.�Also it�does not always load the way�it�should, occasionally has trouble opening client files and the integrations with tools like Adobe and Word don't consistently work properly.

“fantastic support and document tools”

Pros

It has been very user-friendly. Also the document management features have been incredibly useful and the customer support has been exceptional. Overall it has genuinely helped take our law practice to the next level.

Cons

Every now and then,�the�updates create glitches with Microsoft Office suite apps. I also wish there were one report that pulled together all of the trust account information needed for the Law Society of Alberta's annual self-report. The LSA Export tool is excellent but�it�only covers one part of the annual report.�Plus it�would be much better if the remaining information were available in a single report instead of having to go through three separate reports for each trust account.

“Excellent client management service”

Pros

From client management onward, our support contact has been the best and his response times have been excellent. Overall I am very happy with the service and would definitely recommend it.

Cons

At times the customer support team can be a bit slow to reply and�I feel like it�would be helpful to have a phone number to call.

“All-in-one”

Pros

Having everything tightly integrated in one system has made a big difference for us. it lets us handle accounting, bookkeeping, client communication, administration and client documents much more efficiently all in one place.

Cons

System updates create issues that mean we have to readjust how our setup works. We also run a large portion of our work through�it which can occasionally lead to slower performance.

“strong controls and security”

Pros

One thing I really like is the control it gives over key accounting processes. it also offers a high level of security and structured workflows which helps keep standards consistent across the firm.

Cons

it�does crash completely at times and the latest update now forces us to open a separate window for accounting. Also, only one person can handle a client-to-office task at a time.

“user-friendly with useful additions”

Pros

LEAP is user friendly and easy to use. I also like that new products and partners are being added consistently which makes it feel like a definite step up.

Cons

The Outlook integration still is not where�it�should be and I end up using the Outlook app instead. So that part could definitely use more work.