Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Law Practice, 101-500 employees

More than a year

5.0
December 2017

feasible platform with regular updates

Pros

Updates and improvements keep the tool simple and the interface supports my complex document-review projects.

Cons

So far I haven't found any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than 6 months

4.0
December 2017

simple uploads with responsive support

Pros

Uploading files and folders easily, along with responsive support, makes the process simple for me.

Cons

Honestly I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TR

Trey R.

Not Specified, N/A employees

Less than a year

5.0
December 2017

easy review with flexible pricing

Pros

Handling database files during upload, searching, examining and organizing documents is effortless for me and the flexible pricing helps scale usage.

Cons

No issues have come up for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WD

William D.

Law Practice, 11-50 employees

More than a year

4.0
December 2017

Quick internal review and production

Pros

Setting up a review team and preparing documents for production was quick, saving me and the firm significant time and costs.

Cons

I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL

Robert L.

Law Practice, 101-500 employees

Less than 6 months

5.0
December 2017

modern interface with helpful support

Pros

The modern, clean interface is simple and support has been prompt and helpful whenever I needed assistance.

Cons

Everything seems fine from my perspective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Ryan M.

Law Practice, N/A employees

Less than 6 months

5.0
December 2017

User-friendly for all skill levels

Pros

The well-designed viewer/browser and simplicity of use make document review extremely efficient for me, even with minimal tech experience.

Cons

I haven't found any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Mike H.

Not Specified, N/A employees

More than a year

5.0
December 2017

feasible navigation boosting productivity

Pros

Navigating the interface is incredibly simple and simple which has boosted my productivity and improved document review efficiency.

Cons

Everything works smoothly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Legal Services, N/A employees

Less than 6 months

5.0
December 2017

Fast setup with responsive support

Pros

What really impressed me was how simple the interface is and the responsiveness of the support team. I was able to set up a new case, upload about 2 GB of files and begin the review process in under two hours. Then I finished the basic culling, applied filters and reviewed roughly 5,000 documents all within a 24-hour period.

Cons

So far I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DF

Danny F.

Legal Services, 1-10 employees

Less than 6 months

4.0
December 2017

simple enough for quick onboarding

Pros

Using it couldn't be easier. I recently brought an assistant on board and on her first day we spent twenty minutes together while I walked her through the platform. That brief walkthrough was enough. She wasn't an expert afterward, of course but she could complete the tasks I needed following that twenty-minute demo. Honestly it's just that easy with almost no extra effort.

Cons

I have no issues to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SN

Srikant N.

Not Specified, N/A employees

Less than a year

5.0
December 2017

Beginner-friendly with full workflow control

Pros

As a beginner, this tool put me at ease, it's very user-friendly. The efficient, effective features are another plus for example being able to test search terms without executing them saves a lot of time. Also the easy upload and download functions give me full control over the entire EDRM workflow.

Cons

Everything is easy for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MO

Melisa O.

Legal Services, 101-500 employees

Less than 6 months

5.0
December 2017

cloud-based with fast, clean interface

Pros

One thing I really appreciate is that it's cloud-based, so I don't need to install anything that could potentially mess up my entire computer or system. I've found it runs incredibly fast and the user interface looks clean and feels very simple.

Cons

So far I haven't come across any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Michelle G.

Law Practice, 101-500 employees

Less than 6 months

5.0
December 2017

feasible tagging with hierarchical organization

Pros

Honestly I find the interface extremely simple. The tag system uses vivid colors and I can easily create tags and arrange them hierarchically beneath one another.

Cons

Everything seems fine for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Kris D.

Not Specified, N/A employees

Less than 6 months

5.0
November 2017

Easy navigation and reliable search

Pros

The layout across all the different parts of the document review is really simple and easy to navigate. I also like how quickly I can switch to another reviewer or change the custodian to look up particular documents without wasting time. The keyword search performs reliably and finds what I am after. It's easy to open the customer support chat if any problem pops up while I am working in the app. On top of that, support staff consistently reply promptly whenever I flag an issue.

Cons

I haven't noticed any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Stephen G.

Legal Services, 101-500 employees

Less than 6 months

5.0
November 2017

Powerful workflow with strong support

Pros

Powerful yet simple to handle. The entire workflow feels very simple. From bringing in data to reviewing, searching, tagging and culling, everything is laid out and easy to control. I've discovered that the support options, whether the live chat or the tutorial videos, have both been extremely useful. It surprised me how fast chat and email replies came back to me when I had questions. Issues I raised about document processing and bates numbering were covered in the video guides and resolved all the doubts I had.

Cons

No cons have appeared for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VV

Veronica V.

Law Practice, N/A employees

Less than 6 months

5.0
November 2017

easy use with instant help

Pros

The platform is incredibly easy to use and whenever there's an action I am unsure about, the support team helps me immediately.

Cons

From my perspective, there are no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Abe B.

Law Practice, 101-500 employees

Less than 6 months

5.0
November 2017

Fast onboarding and predictable costs

Pros

Getting several new users up and running only took about an hour and support responded quickly whenever we had questions.

Cons

No complaints, this tool works perfect for my team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Scott G.

Not Specified, N/A employees

Less than a year

5.0
November 2017

Organized multi-stage document review

Pros

All my documents stay in a single database, organized into sub-categories and previously reviewed files are separated so I don't have to check them again unnecessarily.

Cons

I haven't found any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IH

Ida H.

Not Specified, N/A employees

Less than a year

5.0
November 2017

Flexible interface supporting many file types

Pros

The interface is very user-friendly and flexible for many file types, I can tag documents, open them in their native formats and import keyword lists easily.

Cons

At this point I haven't noticed any negatives.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YM

Yolanda M.

Education Management, 500+ employees

Less than 6 months

5.0
November 2017

Easy tagging and navigation

Pros

Navigating the interface is easy and tagging documents as privileged or not is especially handy for me.

Cons

I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

mila s.

Not Specified, N/A employees

Less than 6 months

5.0
November 2017

clear guidance with helpful support

Pros

Figuring out the program's features was simple and customer support made getting help equally easy for us.

Cons

Really I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10