Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

3.0
June 2017

Limited search tools and display issues

Pros

For small to medium cases, I've found this tool to be an affordable tool that actually gets the job done without breaking the budget.

Cons

Some search tools feel a bit poor to me and the updated display features don't apply to existing cases.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

A

Anonymous

Enterprise, 500+ employees

5.0
June 2017

Smooth start with responsive support

Pros

Getting started was smooth and the interface looks great. Whenever I reach out, the support team responds fast and helps me solve issues and the FAQs are surprisingly useful whenever I need guidance.

Cons

Honestly, my experience has been very easy and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TG

Travis G.

Not Specified, N/A employees

5.0
June 2017

patient support team unlocked so many useful features

Pros

Trying eDiscovery software for the first time was a bit overwhelming at the beginning but this program has so many useful features. The support team walked me through everything patiently which helped me work faster and get more out of the time I spend reviewing documents.

Cons

Up to now, I haven't experienced any complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JP

Julie P.

Law Practice, 101-500 employees

5.0
June 2017

Easy to pick up with fast tagging

Pros

Everything about this tool feels very easy to pick up. I like that help desk answers quickly, downloads happen almost instantly and tagging documents saves a ton of effort.

Cons

there's nothing negative to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JG

Julie G.

Law Practice, 1-10 employees

5.0
June 2017

Topic tagging and built-in Bates stamping

Pros

What I enjoy most is being able to assign topic tags to every document. The built-in Bates stamping also keeps me from printing and numbering pages manually which saves a lot of time and hassle.

Cons

I haven't run into any complaints myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS

Dan S.

Not Specified, N/A employees

5.0
June 2017

Simple navigation with fast results

Pros

Navigating the platform is really simple and responses to my messages come back quickly. After spending about two hours going through 10,000 pages of documents, I managed to locate the one critical piece of evidence that proved the defendant was involved in fraud. For a small firm, this tool has been amazing and surprisingly affordable, keeping me from spreading stacks of paper all over my office.

Cons

All of my interactions with the tool have been smooth and trouble-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Matthew A.

Law Practice, N/A employees

5.0
June 2017

Easy setup with helpful tech support

Pros

Setting up the basic database was easy for me and I can usually solve most problems on my own. When I do run into trouble, the built-in tech support chat provides fast and helpful guidance, so I don't stay stuck for long.

Cons

I haven't noticed any issues or complaints so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BF

Brad F.

Not Specified, N/A employees

5.0
June 2017

Clean interface with efficient search

Pros

I find the interface simple and clean. There are plenty of search and tagging features that make finding documents very efficient. Uploading files is quick and the ready-made filters help me access what I need without learning complicated search tricks.

Cons

So far, I haven't found any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Samuel M.

Law Practice, 101-500 employees

5.0
June 2017

Logical workflow for large document sets

Pros

Once I got used to the workflow, the software made sense and felt very logical. It has already been extremely useful for reviewing and handling some large sets of documents.

Cons

Personally, I have no cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YN

Yani N.

Not Specified, N/A employees

5.0
May 2017

Organized database with simple uploads

Pros

I love how clean and organized the database looks. Uploading files is easy and it's simple to tell which documents belong to each import right away.

Cons

I haven't found any drawbacks in my usage so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Cari S.

Law Practice, 1-10 employees

5.0
May 2017

Fast and reliable support responses

Pros

One of the best things for me was how fast support responded. When I opened the chat, someone replied within minutes. They promised quick help and they really delivered exactly that.

Cons

Nothing has gone wrong and I haven't found any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KF

Katharine F.

Law Practice, 101-500 employees

5.0
May 2017

Simple features for quick document review

Pros

Features I use most, reviewing, tagging and searching, are very simple to use. I didn't need much training to get comfortable and start reviewing documents right away.

Cons

I haven't come across any downsides in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jenna B.

Legal Services, 101-500 employees

5.0
May 2017

Effective tagging filters for fast searches

Pros

Tagging filters make organizing and searching so much easier. I especially like the email-domain filters since they help me locate privileged emails or track specific conversations. As a construction litigation legal assistant, I often have to find a needle in a haystack. I was able to search through 15,000 pages and pull out the single page I needed which saved me days of work.

Cons

Everything has worked well and I haven't come across any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC

Karen C.

Construction, 500+ employees

5.0
May 2017

Easy domain searches and custom tags

Pros

I really appreciate that I can search specific attorney domains and create my own tags. The overall search process is very simple and easy to follow.

Cons

I haven't run into any problems using the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Adi A.

Law Practice, 500+ employees

Less than 6 months

5.0
May 2017

Clean app with efficient workflow

Pros

App is clean and visually appealing and moving into a project takes just a few steps. This means I can spend more time reviewing work instead of figuring out menus.

Cons

No complaints from me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Alex M.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

Easy-to-use software

Pros

Software is very easy to use and its design made the learning curve short. I was able to start working quickly without getting confused.

Cons

So far, I haven't found any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP

Colburne P.

Law Practice, 11-50 employees

Less than 6 months

5.0
May 2017

feasible interface for reviewing and coding

Pros

Interface of this tool is fantastic. I can quickly flag and leave comments on documents that stand out or that I am struggling to code. It's simple for me to search through and inspect the work they've completed so I can verify the quality of what's been done without much effort during reviews across projects.

Cons

I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD

Abbi D.

Telecommunications, 500+ employees

Less than 6 months

5.0
May 2017

Quick onboarding with 24/7 support

Pros

We had a very quick and easy onboarding experience and we really appreciate the built-in 24/7 support, the always-available chat and email help are especially useful.

Cons

We haven't found any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NS

Natalie S.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

Perfect support for tagging and load files

Pros

Their customer support is perfect and I find that tagging, bates stamping and getting a downloadable load file comes together very quickly and easily.

Cons

I haven't found any downsides so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EW

Erin W.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

Bulk keyword search and multitasking tabs

Pros

One feature I really appreciate is the bulk keyword search, it shows me at a glance how useful various search phrases are and how competitive they might be. Another thing I find handy is being able to open multiple browser tabs within the tool which lets me flip between different projects quickly without losing my place.

Cons

Personally, my experience has been smooth and I don't have any complaints.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9