Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AK

Alan K.

Law Practice, 1-10 employees

Less than 6 months

5.0
May 2017

Reliable import and export tools

Pros

Document import and export tools are fantastic. I've already wasted way too many hours wrestling with load files in other programs and I am really not keen on ever having to go through that again.

Cons

Everything has worked well for me and I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Ciro G.

Not Specified, N/A employees

Less than a year

5.0
May 2017

Fast document processing with saved searches

Pros

its perfect that how fast I can work through tens of thousands of relevant documents with this tool, it trims what used to take me hours down to minutes. Because I log into the site every day, I've gotten plenty of practice sorting huge batches of documents and the fact that it flags the right files for me automatically really cuts down on guesswork and speeds up my workflow. The feature I use the most and appreciate is the ability to save searches.

Cons

Honestly haven't found any downsides to report in my usage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sepi S.

Higher Education, 500+ employees

Less than 6 months

5.0
May 2017

Wide functionality with customizable features

Pros

Okay so... I am impressed by the breadth of functionality this software offers. I am still getting to grips with all the features but after the initial training I appreciate the wide range of customization choices available to me within the platform.

Cons

So far, I haven't found any downsides myself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MS

Marcus S.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

Clean design with helpful suggestions

Pros

I am really into how clean the app looks and how easy everything is to use. I also like the helpful suggestions it gives about file types and user privileges.

Cons

there are no cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Tabitha H.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

feasible UI with strong support resources

Pros

What I appreciate most is the simple user interface and the strong support resources, including a thorough FAQ. I can easily share data and have clients drop documents into the system for me to review which saves a lot of back-and-forth. I also find the ability to search email by date range and to pull up blocks of Bates-stamped documents extremely useful. I'd recommend this service to anyone who needs an occasional system, particularly small offices. Because you only pay when you use it, it works great for solo practitioners, small firms and litigants who need to keep litigation costs under control.

Cons

My experience has been trouble-free and I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

Amy C.

Not Specified, N/A employees

Less than 6 months

5.0
May 2017

Multiple tags for easier document sorting

Pros

Feature I like is that it lets me set up multiple tags, so locating different document categories becomes much quicker and less of a hassle.

Cons

Haven't experienced any drawbacks in my workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NE

Nina E.

Law Practice, 11-50 employees

Less than 6 months

5.0
May 2017

fast productions with simple tagging

Pros

Once I've got a production template set up, it's super fast to generate productions. I appreciate how simple it is to make batches and tag documents and I especially value the filter choices on the search results page.

Cons

Honestly, I have no complaints using this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD

James D.

Law Practice, 1-10 employees

Less than 6 months

5.0
April 2017

Drag-and-drop simplicity for projects

Pros

Honestly, it's basically two steps for me, I drag and drop my files into the browser, then I jump straight into the project, really, it's that simple.

Cons

Couldn't find any drawbacks in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF

Sean F.

Law Practice, 500+ employees

Less than a year

5.0
April 2017

Incredibly easy and fast to use

Pros

I find this tool incredibly easy to use, really fast and refreshingly simple.

Cons

So far, I haven't had any complaints myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM

Holli M.

Law Practice, 1-10 employees

More than a year

5.0
April 2017

Effortless document uploads

Pros

Uploading documents is really easy for me

Cons

I haven't come across any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
March 2017

Boolean search and custom tags for organization

Pros

I really like the strong Boolean search options and being able to set up my own custom tags. They help me keep everything organized and make finding documents much faster.

Cons

Occasionally, I have trouble knowing exactly which folders are being searched and I've found some glitches that interrupt my workflow.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SH

Scott H.

Law Practice, 101-500 employees

Less than a year

4.0
March 2017

Easy navigation for small and large projects

Pros

For small cases and bigger projects, I find the design sharp and the platform very easy to navigate. Everything works naturally, so I can get things done without extra effort.

Cons

Up to now, I haven't found any drawbacks in my experience.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JW

Justin W.

Small-Business, 11-50 employees

5.0
February 2017

Responsive global support team

Pros

Support has completely impressed me, even though the team is halfway across the world, I get quick answers whenever I have questions. I even get conference calls set up with the right people when needed which makes understanding solutions much easier.

Cons

I've noticed a few minor issues with user usage statistics that I track.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

4.0
February 2017

Effective search tools with custom tagging

Pros

The search tools are really effective for me, going through hundreds of thousands of documents feels simple and I create and use custom tags all the time to keep organized.

Cons

Some days I notice performance is sluggish, clicking a tag can take several seconds and I'd love the ability to tag an entire email thread and attachments at once.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SK

Sara K.

Small-Business, 11-50 employees

4.0
February 2017

Immediate search and secure processing

Pros

After uploading and processing, I can immediately search every document, including attachments. This saves me so much time for keyword searches, review workflows and redactions and I feel confident that sensitive information is safe.

Cons

selecting documents can be time-consuming and I had to spend some time learning the system before it felt fully simple.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

TB

Taylor B.

Mid-Market, 500+ employees

4.0
February 2017

Easy to use with responsive support

Pros

Using the tool feels very easy and I know tech support will respond quickly whenever I need guidance.

Cons

the price can get quite high depending on the scope of the project.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BF

Brad F.

Mid-Market, 500+ employees

4.0
January 2017

Feature-rich yet simple and browser-friendly

Pros

I've found it packed with features while still remaining simple to use. Since it runs on HTML5, I can access it from any modern browser instead of being tied to Internet Explorer.

Cons

Occasionally I notice that larger, multi-page documents take several seconds to render in the preview window which can be a minor annoyance, although it hasn't caused any serious problems for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NK

Natalia K.

Mid-Market, 500+ employees

4.0
January 2017

fast uploads and efficient filtering

Pros

Getting data uploaded and starting a production is fast and I use the filters to quickly narrow down documents which cuts my review workload roughly in half.

Cons

The de-NISTing could use improvement. I continually find logos and odd files that I have to manually remove.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ED

Erik D.

Small-Business, 11-50 employees

4.0
January 2017

Fully web-based for convenience

Pros

It is entirely web-based, so I don't have to install anything on my local machine.

Cons

the document-review UI could use a bit of polishing. I find uploading a database received from the other side is far too convoluted and hard to follow. The system should automatically perform the easy, mechanical conversions, like transforming text files between formats, but instead it expects me to do those repetitive steps manually. Also, it fails to properly handle very old Word documents.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

NS

Nick S.

Mid-Market, 500+ employees

4.0
January 2017

feasible workflow

Pros

When I work with it, everything feels easy to figure out. The chat feature actually helps me resolve questions which is rare for tools like this.

Cons

Sometimes the app loads a bit slowly, especially when I am out of the office and I notice a frustrating behavior where elements that have already rendered shift downward as the rest of the page continues loading, when I am trying to work quickly I frequently press the wrong buttons or tags by accident.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8