Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Security and Investigations, 11-50 employees

Less than 6 months

5.0
May 2019

Easy filters that save time

Pros

Using this feels easy, anyone can use it without needing special skills and I like that its filters speed up searches saving time and helping me improve my overall time management.

Cons

Overall I am satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

5.0
April 2019

Fast one-stop document processing

Pros

For me the quick one-stop processing and document review gets things done fast

Cons

Search features could use improvement and adding analytics and predictive coding would benefit my workflow.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

5.0
April 2019

customizable search with strong ocr

Pros

Honestly the search feature is super easy and pulls up a broad range of matches which lets me zero in on the specific documents I am looking for. The OCR engine does a fantastic job extracting all the text from each file, so I can often tell at a glance whether something is relevant just from the tagline. Being able to attach multiple tags has made organizing everything much easier and the simple process for culling or unculling items has helped me categorize things even more effectively. To be frank, my favorite part of the app is how customizable it is, that flexibility speeds up my workflow and in a field where efficiency matters, this product really supports getting the job done.

Cons

No major flaws have been noticed though having an option to filter out already tagged or read documents would make me even more efficient.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MB

Michael B.

Mid-Market, 500+ employees

5.0
April 2019

great hands-on learning

Pros

As an instructor in an ABA-accredited paralegal program, I saw this tool build a "course" on electronic discovery that gave my students direct, hands-on exposure to the subject. The lessons were easy to follow and really showed just how accessible and potent this tool is when applied in practical e-discovery scenarios.

Cons

While useful I believe the course could be broadened to include more practical, hands-on exercises so users gain deeper experience operating the tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KD

Karen D.

Small-Business, 11-50 employees

5.0
April 2019

supportive team for solo practitioners

Pros

As a not-so-techy solo practitioner I relied heavily on their team, honestly some of the friendliest and most patient pros I've dealt with, available around the clock which was absolutely essential for me. It did take repeating actions to learn the system but with some practice I eventually got the hang of it. It enabled me to take on huge discovery projects that would have been impossible otherwise.

Cons

It does get simple over time although it requires a fair amount of hands-on practice before things feel natural. I would really like to see a stronger way to build an index of pages because the current approach makes organizing them harder than it needs to be.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

BH

Brian H.

Small-Business, 11-50 employees

5.0
April 2019

accurate searches with excellent support

Pros

This tool delivers high-level accuracy while returning fast, efficient search results and I like that it provides fantastic customer service.

Cons

One thing I wish the app did better is make it simpler to split out single documents from large PDF productions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
April 2019

Patient help for new users

Pros

Picking up a new software product was tough for me, particularly a litigation-support system, yet I always had the tool's team on hand to patiently help me sort out technical problems with attentive support.

Cons

Not a con but I wish we were able to download the application and our case files so I could continue working when I am stuck without a reliable internet connection.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

WB

Witek B.

Environmental Services, 101-500 employees

Less than a year

5.0
April 2019

secure cloud solution that saves time

Pros

This cloud-based tool has been a dependable solution that cut costs for our company and stopped huge amounts of time from being wasted on investigations and disputes. Beyond that, we now store all of our sensitive information in a really secure central repository. The legal team is thrilled with it and we actually ended up saving both time and money. When it comes to reviewing thousands of files, working online with this system is simply effortless.

Cons

I haven't found any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Legal Services, 1-10 employees

Less than 6 months

5.0
April 2019

Organized and feasible tool

Pros

I am impressed, it's very organized and simple tool.

Cons

Have no complaints from my side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
March 2019

Outstanding support for first-time users

Pros

Since it was my first time using software like this I had tons of questions and the customer support was fantastic, they were patient, attentive and took the time to walk me through everything in detail so I felt supported throughout the process.

Cons

The learning curve was pretty steep. I struggled at first to figure out the right way to use the program and some of the sorting and labeling felt more complicated than necessary. Still, I managed to figure it out as I used it more.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

HS

Hannah S.

Small-Business, 11-50 employees

4.0
March 2019

Flexible tagging and clean organization

Pros

I can create many issue tags and codes per document and easily delete any duplicate entries.

Cons

Adding a note to a tagged document isn't easy and it doesn't remain clearly visible when I scroll through a set or tag group with many items. I want the interface to make it obvious clearly that I tagged something a certain way by showing the explanatory note I added at the moment I tagged it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

JCA

Joseph C. A.

Small-Business, 11-50 employees

4.0
March 2019

modern cloud tool with intelligent search

Pros

For the types of investigations I do, this tool feels like a modern, all-in-one system, it's cloud-based which helps me align a lot of processes and cut down on paperwork. Because of that I can create and maintain databases with every piece of required information, so I can reach what I need within moments rather than dealing with hundreds of paper files that often get lost or damaged over time. Everything needed for various cases and inquiries sits safely on a cloud server. The application also offers a very powerful automated, intelligent search function that helps me locate documents much more quickly. In addition, I can set up multiple categories and organize the different files in whatever order I prefer directly inside the app.

Cons

My main complaint is that the reports the application produces are fairly basic and don't include enough detail, so I still end up analyzing data manually. I really hope the developers strengthen this capability in future system updates so it generates far more detailed, comprehensive reports with all the information I need which would help me save time at work.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

ME

Mary E.

Small-Business, 11-50 employees

4.0
March 2019

End-to-end discovery made simple

Pros

In my work as a freelance paralegal, I find this tool fantastic to hand over to my attorney clients for complete, end-to-end discovery processing.

Cons

I get sticker shock from the pricing, once the storage and download/processing charges are tacked on, the total is outrageous. Also, the contract language is murky and doesn't clearly explain these costs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

JB

John B.

Small-Business, 11-50 employees

5.0
March 2019

feasible interface

Pros

For me the standout thing is how easy and simple the interface is. So many eDiscovery platforms overcomplicate things with an 'everything but the kitchen sink' mentality that muddies up basic functionality. This product gives you all the powerful features you'd expect and then some, while still being easy to operate. It's almost refreshing to find something that actually makes use simple, who would've thought!

Cons

One annoyance I have is when I am combing through eDiscovery results for particular keywords and want to create downloads filtered to those terms. It isn't hard to pull together the downloads but I'd really appreciate the ability to automatically include a few pages before and after each hit in the eDiscovery export without extra steps. Maybe that's a functionality they'll add down the road. Also, it would be ideal if the tool could congreatate multiple PDF exports into one continuous PDF file instead of producing separate PDFs for each document during the download process.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

5.0
March 2019

advanced search with smooth team collaboration

Pros

We really appreciate the range of advanced search options because they make it simple to track down the exact document I am looking for without fuss. Our team values being able to have multiple users logged in at once so several people can review documents at the same time rather than only one person being allowed to view a file. I also find the upload tracking feature genuinely helpful, it gives us a clear, at-a-glance indication if any new documents have been added that need to be reviewed.

Cons

Not a fan of how the 'uploads' folder is displayed, I wish browsing files were easier and more familiar, like Microsoft File Explorer since initial document review can feel overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Alexander A.

Small-Business, 11-50 employees

5.0
March 2019

Fast uploads and quick document review

Pros

When I upload documents into the platform, they get processed quickly and reviewing them for production is easy and very fast from my experience.

Cons

This model doesn't provide much hand-holding so I have to explore and use the built-in help tools myself which usually works out fine.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Enterprise, 500+ employees

5.0
March 2019

Easy to use with responsive support

Pros

This tool has been incredibly easy to use and very simple, far better than the other document review platforms I've tried. The support team has been exceptional and quick to respond making my experience very positive so far.

Cons

Occasionally the database is slow when applying tags or switching between documents and sometimes document images won't load until I log out and back in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Law Practice, 101-500 employees

More than a year

5.0
March 2019

Quick setup with predictable pricing

Pros

Getting a document review up and running takes just minutes, productions finish extremely fast and new reviewers come up to speed effortlessly. I also value the predictable pricing model.

Cons

No drawbacks have come up for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

5.0
February 2019

affordable and straightforward platform

Pros

For my work the platform feels easy and proves to be extremely affordable.

Cons

The sheer number of features can be a bit much sometimes but the round-the-clock support team helps me work through issues without hassle.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KL

Katie L.

Enterprise, 500+ employees

5.0
February 2019

Powerful e-discovery without it complexity

Pros

Uploading data and running searches is very simple. It is as if I can upload a photo to Facebook, I can handle this platform easily. Unlike the tough e-discovery solutions I used before, this requires no hardware installation or IT involvement. I can process, review and produce data from anywhere which makes it a great and easy-to-use solution.

Cons

Using this tool feels like a mix of love and frustration, I appreciate the efficiency but speed translates into a heavier workload since all e-discovery matters are handled by me alone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10