Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

DR

Doug R.

Small-Business, 11-50 employees

4.0
June 2018

Easy searching across massive document sets

Pros

Going through large volumes of documents is effortless and my work speed has noticeably improved.

Cons

For me there truly isn't anything negative to report, it has worked reliably from the very beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

Aaron C.

Small-Business, 11-50 employees

4.0
June 2018

clean interface with flat pricing

Pros

The clean, minimalist interface with flat-rate pricing makes my project management stress-free.

Cons

Still I am hoping they add more advanced features soon.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

MS

Marcus S.

Small-Business, 11-50 employees

5.0
June 2018

In-house discovery that saves time and budget

Pros

Handling e-discovery in-house has become easy and my team now meets deadlines faster while keeping clients involved.

Cons

We still have to outsource paper scanning and then upload those scanned files into this system which adds an extra step. That said, I don't view that as a shortcoming of the tool itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

KEllen D.

Not Specified, N/A employees

Less than a year

5.0
June 2018

more productivity without outside vendors

Pros

Using this tool boosts my efficiency, letting me accomplish more without needing external document management help.

Cons

Nothing to mention here from me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JBH

J Bart H.

Not Specified, 11-50 employees

Less than 6 months

5.0
June 2018

Flawless handling of asian characters

Pros

Cross-border cases are simpler to manage and my work benefits from flawless handling of Asian character sets.

Cons

Complaints don't exist for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Legal Services, 11-50 employees

Less than 6 months

5.0
June 2018

Exceptional support whenever issues arise

Pros

Customer support is exceptional and my issues are always resolved quickly with patient guidance.

Cons

I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than a year

4.0
June 2018

automatic deduplication with strong search

Pros

Duplicate detection and automatic document processing save me hours of manual work and the search functionality is very helpful.

Cons

So far nothing bothers me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD

John D.

Not Specified, N/A employees

Less than a year

5.0
June 2018

Heavy lifting made simple for attorneys

Pros

The app handles the heavy lifting making my file loading and document management drag-and-drop simple.

Cons

NO Drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PG

Peggy G.

Law Practice, 11-50 employees

Less than a year

5.0
June 2018

Fast project setup with clear roi

Pros

Getting a project started and assembling my team felt feasible, with tags, filters and saved searches making my workflow effortless.

Cons

I am satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM

Nancy M.

Real Estate, 101-500 employees

Less than a year

5.0
June 2018

Batch reviews with instant expert help

Pros

Entire batches of documents can be reviewed at once and my questions are always answered promptly via chat support.

Cons

Up to now I haven't come across any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Taylor S.

Legal Services, 101-500 employees

Less than a year

5.0
June 2018

Beautiful design backed by top-tier support

Pros

The tool is visually appealing and my experience with customer service has been nothing short of excellent.

Cons

I haven't found complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Law Practice, 11-50 employees

Less than a year

5.0
June 2018

aligned production with notes and tagging

Pros

Processing document productions, tagging and taking notes is smooth, saving me a significant amount of time.

Cons

Everything works smoothly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB

Rachelle B.

Transportation/ Trucking/ Railroad, 500+ employees

Less than 6 months

5.0
June 2018

Fast processing at an affordable price

Pros

Its simple interface, fast document turnaround and affordable price make my daily work far more efficient.

Cons

There aren't any downsides I can point to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Law Practice, 500+ employees

Less than 6 months

5.0
June 2018

simple discovery without extra processing fees

Pros

One thing I really appreciate about this program is how easy it is for both attorneys and paralegals to use, plus I can load, examine and output documents and data directly without racking up extra hourly processing charges. Being able to send production links straight from the application is super convenient too since it removes the hassle of setting up separate file links or doing an FTP transfer.

Cons

I haven't noticed any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Kevin D.

Legal Services, 500+ employees

Less than a year

5.0
June 2018

Reliable investigation support

Pros

Okay so... I rely on this product during investigations alongside the other tools we have in our tech stack. It's been extremely useful for e-discovery especially when I need to determine when files were created, modified and so on. Another feature I like is the quick keyword searching and the ability to tag files on the fly. From there, generating reports and exporting results based on those tags is easy.

Cons

Everything seems fine from my perspective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Constance C.

Legal Services, 1-10 employees

Less than 6 months

4.0
June 2018

Powerful filters with standout support

Pros

What I appreciate most is the customer service and the great filtering system. Screensharing and their quick response times are consistently excellent as well. Beyond that, I really value how the whole platform centers on FILTERS and TAGS. I understand the approach and I am a fan of the easy design that helps pull out very nuanced data.

Cons

I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

Akiko C.

Mid-Market, 500+ employees

5.0
May 2018

Privilege logs built in minutes

Pros

Using this software, I can generate a complete privilege log in just a few minutes simply by applying filters which means I no longer have to wade through printed files or manually enter all the details for each privileged email.

Cons

haven't come across anything I dislike and I am definitely a fan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
May 2018

cleaner searches after smart updates

Pros

UI updates are great, for me saving searches and generating downloads feels much simpler and more easy than before.

Cons

A big annoyance for me is that the system forces a saved search before allowing any downloads, the whole download flow and the process for applying Bates stamps both feel unfinished and need more refinement. It would also help if the application automatically preserved my work especially redactions, before the auto-timeout kicks in so I don't lose progress and have to redo everything.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

RP

Ryan P.

Small-Business, 11-50 employees

5.0
May 2018

Easy imports with excellent support

Pros

it is easy to use, the live updates keep everything current and I can import older database files from Summation, Concordance, Relativity and similar systems. Their support team is outstanding, incredibly responsive and genuinely helpful whenever I need assistance.

Cons

From my perspective as an administrator, there's very little about the product that bothers me, however, occasionally I struggle when uploading legacy load files and text files because they can be finicky. Fortunately, the support staff are consistently willing to jump in and guide me through those tricky imports, so I rarely get stuck for long.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

EG

Emanuel G.

Mid-Market, 500+ employees

4.0
May 2018

always responsive when it matters

Pros

Being responsive matters a lot in my line of work and I find that Logikull absolutely nails it every time.

Cons

I only wish I'd discovered them sooner, I would have teamed up with them earlier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10