PracticePanther Legal Software Reviews

“The Best Decision We Made for Managing Our Firm

Pros

PracticePanther is a true all in one platform that puts everything we need to run our business in one place, from case management and documents to billing, payments, and client communications. It is intuitive and easy to use, even for team members who are not very tech savvy, and it helped us simplify our day to day operations quickly. Billing is much easier, invoices go out faster, and we get paid more quickly. The support team has also been great and very responsive whenever we have questions.

Cons

Honestly, there is not much to complain about. Any time I have had a question or needed help, I have been able to find answers quickly through their support team or online resources, which has made the platform very easy to use overall.

“Efficient and Easy Legal Management

Pros

PracticePanther makes it easy to stay organized and on top of my cases, billing, and deadlines. It saves me time, cuts down on admin work, and lets me focus more on practicing law.

Cons

Nothing

“Poor case organization and navigation

Pros

I found this tool easy and easy to use during the short time I tried it I managed to keep everything neatly organized.

Cons

For my workflow I wished this tool provided a separate, well-organized section for every case. I found it difficult to navigate the documentation because everything was grouped together without clear separation.

“API issues !!

Pros

As an attorney there is nothing positive to mention here.

Cons

I work at a law firm that uses this product and as a software engineer I have to be honest: apart from some SOAP integrations I've dealt with this is the worst public-facing API I've ever seen. It feels like it hasn't been touched in a decade and what the API returns barely reflects the information you can pull up by clicking around the app. That disconnect is a real problem for me because the built-in reporting dashboards are frankly terrible. For software that's supposed to help run a business, there is almost nothing that actually shows how employees are contributing to revenue. Because of that gap, I ended up building a full eTL layer to extract the tiny, poorly formatted bits of data I could scrape from the API, transforming and stitching them into useful dashboards with alerting routed through different channels and custom endpoints for queries. Those dashboards actually give stakeholders something actionable. It's gotten to the point where I'm currently writing a Selenium scraper to pull things directly from the website, since every attempt I make to push updates through the API gets ignored. Beyond the API problems, the rest of the application has barely evolved over the past ten years which is frustrating for users who expect continuous improvement.

“Saves money and improves efficiency

Pros

This app is amazing. It really makes managing cases and automating so many tasks much easier. It's a must-have tool if you're looking to stay organized and efficient. Everything is in one place and that makes such a huge difference in my day-to-day work.

Cons

It really helps me communicate better with clients and provides a secure portal for everything. It makes things easier and more efficient.

“Complete solution!

Pros

The WiseTime invoicing integration is amazing! It's so convenient. And the fact that I can also easily send documents for signing makes the whole process feel so streamlined. It's definitely one of my favorite features!

Cons

Time tracking isn't included, so I need to use another software for that. It's a issue but not a deal-breaker.

“User-friendly and clear tool

Pros

It's easy to get the hang of! I've been using it for a while now and the billing and invoicing features are definitely a bonus. What I really love is that my clients can pay directly from the invoices which means I don't have to chase payments. It saves me so much time.

Cons

Honestly, I can't think of any "cons" while using It. Everything's been pretty smooth for me so far.

“Why is canceling PracticePanther so hard?

Pros

I was able to use the interface right away without any issues. The design is really simple which is perfect for someone who just wants to get things done quickly without any confusion.

Cons

Canceling was a huge headache. There's no online option to cancel, so you have to request it through your account, wait for a call and if you miss it, you're stuck playing phone tag. It feels like such an easy fix, just have a "cancel my account" button in the profile.

“Excellent for small firms

Pros

It's user friendly and flexible software. It has everything I need and I don't have to waste time looking for features. Everything is right where I expect it to be which is awesome.

Cons

I mostly get customer service through email and it's really tough to reach someone on the phone when I need help.

“High-quality legal software

Pros

It has made a huge difference for our law firm. It's so user-friendly and easy for everyone to use. Customer support is also top-notch whenever I need help, they're quick to assist. I would definitely recommend this software to anyone in the legal field.

Cons

The only thing I'd mention is that saved emails can't be expanded into a conversation thread, which is a bit annoying.

“Perfect app for my firm's requirements

Pros

The price is really reasonable for all the tools you get. It's a complete package and it has made my reconciliation tasks so much easier and faster. I honestly don't know how I managed without it before!

Cons

Sometimes the mobile app doesn't recognize a task I saved and asks if I want to reopen it. It's a minor glitch but a little frustrating.

“Just right for small firms

Pros

What I love about this tool is how simple it is. The layout is easy to understand. I knew exactly where to find everything, and my staff also picked it up really quickly. It was so easy for them to start using it right away.

Cons

I really don't have any complaints. One thing I'd change though is the ability to customize the colors for each user. It would make it more fun!

“My experience with PP

Pros

The online platform is just so convenient. It's easy for clients to send messages and the whole process just flows smoothly. I don't have to deal with complicated setups or systems. Everything works seamlessly.

Cons

The loading times and the integration with Outlook calendar could use a bit of work. It's not terrible but it's something I'd like to see improved.

“User-friendly interface

Pros

The user interface is really interactive. I didn't feel overwhelmed at all from the moment I started using it. It's simple but very efficient and that's what I need in my busy workday.

Cons

The login expires too quickly. I have to log in every few minutes which is annoying.

“Simple to use but powerful

Pros

It's easy to use and I love the design. The client portal is also a nice touch, clients can access their information which saves me time and keeps everything organized.

Cons

There's a delay in transferring payments and the fees are pretty high. It would be great if that was a little faster and more affordable.

“I'm satisfied with pp

Pros

I really appreciate the automation features. My clients can sign up for intakes right from my website, log into the client portal for updates and even create documents with just a click of a button.

Cons

Payments take too long to post. I often have to wait almost a week before I actually get paid which isn't ideal.

“Smooth & FLEXIBLE

Pros

It has been a lifesaver for my practice. The case management is so much easier now and I can quickly find and organize the information I need. Time tracking and billing are incredibly efficient. The cloud-based setup means I can work from anywhere and that flexibility is amazing.

Cons

The mobile app can be limited compared to the desktop version. It's harder to manage tasks and access certain features when I'm on the go.

“Easy to use

Pros

The ease of use is a huge bonus! One of my favorite features is the billing mass entry option. Instead of entering each charge one by one, I can do them all at once which saves me a ton of time. It's definitely a big time-saver.

Cons

There aren't many options for payment reports. It's tough to track payment dates or generate reports for money received in past years.

“Really happy with it!

Pros

It's easy to use with almost no learning curve. I had a couple of questions at first but their support was quick to help and they even added new features that made my life easier. It's great that they keep improving it, too!

Cons

There were some glitches in the early days that were pretty annoying but most of them seem to be resolved now. It's pricey for solo firms but it definitely makes things run smoother.

“All in one solution!

Pros

The workflows are awesome. I can assign tasks to people and I get notifications when tasks are completed, so I always know when it's time for someone else to take over. It keeps everything moving smoothly.

Cons

I've had issues syncing with Google Calendar in the past but I haven't had any major problems with it lately.

“The best legal software for practices

Pros

The ease of use is unbeatable. I also really love the integration with OneDrive. It makes storing and sharing files so much easier. I don't have to worry about keeping track of everything manually anymore.

Cons

Occasionally, I have trouble uploading documents for signatures. I'd also love if the subject line changed to my law firm's name when sending documents instead of having to change it manually each time.

“Amazing legal software

Pros

As someone new to the legal field, It has made my transition so much smoother. It's incredibly user-friendly and it has made learning the ropes so much easier.

Cons

It would be great to have a feature that lets me set pop-up alerts for specific client accounts. It would make things easier to keep track of.

“Overall a good solution for law firms

Pros

The ease of use is incredible! I can easily invite clients to use the platform and my staff can be trained to use it without any issues. It's really helped with client management and communication.

Cons

I really dislike the cost of using it for credit card payments. It's also a pain that I can't assign more than one email to a client account or matter.

“Ideal for smaller law offices

Pros

I love that it's cloud-based as a SaaS. I don't have to worry about updates and I can access everything from anywhere. The data merging into Word docs is a huge plus and billing is super easy. I can't imagine going back to using something else. Highly recommend it!

Cons

Like any online program, if the server goes down or I lose access, I'm stuck. It's happened once or twice but it's usually fixed quickly.

“Definitely worth the money

Pros

Having all of our case information in one place has been a game-changer. We can access everything we need anytime and anywhere, which is convenient for the whole team. It keeps everyone on the same page.

Cons

Their billing system can be confusing. If a client has no billable hours but still has an outstanding balance, they end up getting multiple invoices. It would be so much better if they just got one invoice each month with their total balance.

“Easy to use, feels like a cheat code

Pros

PracticePanther really has it all. From the calendar to contacts to invoicing, it's a one-stop-shop for everything we need. The interface is so easy to use and if I ever have any questions, the tutorials whether video or written are always there to help.

Cons

When saving emails, there's a file size limit for attachments. A lot of the time, my attachments are too big to upload which is frustrating.

“Great for small to mid-sized firms

Pros

The ease of use is the best part for me. The platform is really user-friendly, and I love how it integrates with LeadDocket. It just makes everything flow so much smoother.

Cons

Honestly there's nothing I really dislike about it. It's been great for what I need.

“Ideal for small businesses

Pros

I find it really easy to get and update client information. Also, I love how convenient the online payment option is.

Cons

I found it very frustrating that I could not batch invoice. Managing hundreds of invoices individually was a significant challenge that took up a considerable amount of my time. It was truly burdensome and made my invoicing process much more labor-intensive than it needed to be.

“Wonderful, functions smoothly

Pros

This software is very simple to use, making it easy for me to efficiently handle all aspects of legal work while keeping client tasks well-organized. What I really like about it is that I can rely on it for smooth and amazing performance no matter which device I am using. Whether I am working on my laptop at the office, checking something quickly on my iPhone while out of the office, or sitting at my desktop or iPad, the software works consistently well across all of them. It does not matter which platform I choose to use, it always functions smoothly, which saves me time and helps me stay productive.

Cons

While it does require a stable connection, the features provided by PP are definitely above average. I have no complaints at all!

“Top Software Solution for Legal Firms

Pros

Our company now manages legal files efficiently thanks to this software. Our clients are also satisfied with the legal documents we provide using this powerful tool.

Cons

A reliable internet connection is crucial for using this software. I have experienced no issues, and I have no complaints. I would definitely recommend it.

“Awesome software with great time managment

Pros

I am able to track time and handle tasks with ease using this system. It allows me to monitor how much time I spend on different activities without any difficulty, which helps me manage my workload more effectively.

Cons

The subscription is so expensive and the customer service is bad.

“Best software for managing tasks

Pros

It is a reliable management software that allows me to efficiently manage all my customer-related tasks. It provides a range of features that streamline my workflow, making it easier for me to stay organized and keep track of everything I need to do for my clients.

Cons

The price is so affordable, this Legal PracticePanther software is not bad.

“PracticePanther is easy to use

Pros

The interactive design of this software, combined with its advanced functionalities, gives me complete confidence that I will keep relying on it.

Cons

The contact field is not user-friendly and I find it inconvenient to use.

“Functioning in "of counsel" role for a small to medium-sized firms

Pros

This product has great functionality for tracking time, performing, and switching functions. I love the multiple access points to features like editing time entries and invoices, and it creates professional-looking invoices.

Cons

It's frustrating that certain convenient features are only included in the more expensive version, although all of the functionality is still present in the base version.

“Full of features but poor customer service

Pros

It provides numerous integrations and features, making it a complete solution for law firms. Apart from organizational matters, the interface provides features for managing cases, filing for divorce, planning for family matters, managing injuries, and assisting with criminal law processes.

Cons

The customer service responsiveness is terrible.

“Waste of money

Pros

I cannot find anything positive to say about this file management system and I would not choose it under any circumstances.

Cons

The customer service is terrible. It takes forever to get a response, and PracticePanther doesn't really want to have phone calls to discuss issues. Instead, they prefer to engage in time-consuming and unhelpful texting through their platform. This is a file management program for a tiny law office that doesn't really need to keep good records or track dates.

“Best decision to sign up

Pros

PracticePanther helps me handle cases, track time, and record my hours easily and effectively.

Cons

I didn't like the duplication of clients from spreadsheets and using QuickBooks. There should be a better solution.

“Handling cases is easy with PP

Pros

I really loved that it includes all the essential features I needed to manage personal injury cases effectively. This made it much easier to go through the complexities of these cases without missing any important details.

Cons

I wish the software were more user-friendly and accessible. Navigating through it often feels more complicated than it should be, demanding more effort than I expected.

“Quick and easy billing process

Pros

It worked well, allowing for relatively simple billing and easy access to client payment records, although it was more expensive than Clio.

Cons

When I decided to switch to Clio due to the cost difference, I couldn't leave. They took the money from my credit card and wouldn't refund it. Practice Panther's alias is Hotel California. You can check out, but you can never leave. My advice is don't check in.

“Efficient for lawyers

Pros

I use this system for managing litigation processes, and it has been extremely convenient for me. It assists in keeping track of legal deadlines for filing judicial documents.

Cons

Like anything that works well, it comes with a fee.

“Time saving product for invoices

Pros

PracticePanther is incredibly easy to use. It offers a wide range of features, and the ability to integrate with other tools, such as Mailchimp, greatly enhances its value. Because it is cloud-based, I can access it from any device, which makes it very convenient for my needs.

Cons

It could be a little cheaper since for companies with low turnover it can be somewhat expensive. Also, another point that I didn't like was the delay of the customer service team to answer questions and/or problems.

“PracticePanther - great software

Pros

We were up and running in just a few minutes. The software is highly adaptable, and whenever we require help, there is a comprehensive library of instructional videos available, along with a customer support team that is very quick to respond to our inquiries.

Cons

We've used Practice Panther since our firm was established. We haven't implemented every feature yet, but hope to do so in the future.

“Superb tool for handling legal tasks and time management

Pros

This software is very comprehensive and easy to use, offering a wide range of features, conveniences, and tools that make my work much simpler. For example, it provides easy payment options, whether by card or check, which streamlines the billing process. It also has automatic task assignments that help save time by organizing tasks without much effort on my part. The cloud storage feature allows me to securely store and access files from anywhere, while the real-time tracking of billable expenses ensures that I can keep a close eye on my financials as I work. All of these features together have made the software incredibly efficient, allowing me to handle tasks smoothly and stay organized without wasting any time.

Cons

The price is the only downside since the most basic version falls short for a medium-sized company. For a company with an average data flow, it would need the intermediate version, which would be equivalent to paying about 70 euros per month per user.

“Worth the cost!

Pros

PracticePanther is the first application I open every morning on my computer. I check my matters and what's scheduled on my calendar. Billing and invoicing are so easy with PracticePanther, and its integration with QuickBooks makes it valuable for my business.

Cons

I wish that updating document templates were a more smooth process. It seems that I need to modify the document template on my computer and subsequently upload it again into PracticePanther. If there exists a method to simply update the template within PracticePanther, that would be highly beneficial.

“Ideal Software for Legal work

Pros

What I like most about the program is its wide range of features, including options for online payments, automated workflows that help me save time, real-time data backups, and the ability to track billable hours from any device. It also helps me maintain control over all my finances. Overall, it is a very comprehensive application.

Cons

The only downside I see might be the price. The most basic plan falls too short for anyone who needs this program, and if you opt for the intermediate plan and you or your company don't handle too large a flow of data, you'll pay more, as much as 80 euros per month. It's true that I haven't found many programs with such a level of functionality.

“Impressive solution for case management needs!

Pros

The product is simple for me to use and learn. It allows me to input and store detailed information easily, and it offers excellent time tracking features.

Cons

I don't have any cons with the software.

“PracticePanther is the best choice!

Pros

The invoicing and time tracking features are my favorites.It is very easy to monitor my time with the online and mobile timer. Also, editing, creating and keeping track of invoices and outstanding amounts is a very smooth process.

Cons

I wish there was an integrated calendar and docketing feature available within the software. It would be highly beneficial to have all scheduling and case management tools seamlessly integrated into one platform. This would streamline workflow and ensure that all important dates and tasks are efficiently managed without the need for additional external tools or applications.

“Easy to adapt. I like it!

Pros

Being able to learn how to use the software quickly was a major advantage for me. It made the whole process much easier, allowing me to get started without feeling overwhelmed or confused. Plus, the original pricing was very reasonable and appealing, making it an even better choice for me.

Cons

There's been an increase in cost since I started with it, and the inability of PracticePanther or Lawpay to resolve the issue of choosing which account receives card payments.

“Super easy to use

Pros

I love how well it integrates with other applications. This feature enhances its functionality and makes my workflow much smoother and more efficient.

Cons

Adding multiple clients to the same case presents a challenge.

“It relatively improved customer interaction

Pros

The look and experience were key factors for me in choosing PracticePanther. It's incredibly smooth to use, and I can access most of my data whenever I need it. In immigration law, there are many important dates and pieces of information to keep track of, so being able to create all the custom fields I need was a big win. I also love how easy it is to track our bills. We can automatically track who made payments and follow up with anyone we still need to receive from. Giving our clients more transparency shows that we use technology to improve our services.

Cons

There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time-consuming because you have to wait for it to load.